Beware of this company. They are not secure in anyway on their MyATT app. Mine got hacked and a double payment was made. One being authorized and another not. They will make you pay for their mistake. They will not correct it either. Their customer service is pathetic. They don't care about their customers they didn't through Covid either. I received a letter in the mail about my information being compromised and that they believed no personal information was stolen but explain to me how an unauthorized payment was made. Done go to T-Mobile for service they are by far AMAZING Date of experience: December 15, 2024I made a payment agreement with AT&T paying the amount of $349.95 for November 28,2024 and the other for $348.24 for December 12,2024. It turns out that AT&T broke the payment agreement by charging me twice on the same day, the 28th, for both amounts. I contacted them for a refund but they don't want to give it to me because of their policies. Date of experience: November 28, 2024Charged me $989 for non return fee after they recieved the return. Took 3 months and 5 phone calls that were over 1 hour each. Waste of time. At&t, never again. Real crappy company Service Value Shipping Returns Quality Date of experience: December 13, 2024I requested a stop process of payment from AT&T, and they told me that they could not do it and that my banking institution would have to. So, I called my bank, my bank stopped the process of payment on their end and told me that AT&T would have to do so on their end. I did not cancel my autopay; I called to transfer accounts for auto pay. I gave my information to the representative, and guess what, it was never put in along w/ the process of stopping the process of payment to a closed account was never completed. AT&T charged me a return check fee. I called in to complain and to see if they could override that due to the negligence was not on my end. One supervisor (some guy) was rude and ignorant and said that he wasn't doing it. This supervisor tried to make me believe that I said something on a recorded call to prove his case, and I asked him what did I say besides the fact that I followed protocol and asked AT&T to do their due diligence, and it was not done. I called the next morning and well, I am stuck w/ paying a return check fee. I have been with AT&T for 2years, and I keep having issues with my auto pay being kicked out, always having to pay extra money, etc. I started to go pre-paid when I paid my phone off, but a representative stated that I could have a better deal to remain in a contract. So, poor choice, I stayed and added another line. If I did not add another line, I would have dropped having a contract and went to prepaid services. It's either prepaid after I pay off this phone or on to another company. I am tired of AT&T. Service Value Shipping Quality Date of experience: November 7, 2024Rep over the phone outright lied about sending apple watches that would be paid for with "credits" that did not exist. Rep stated multiple times that the cost of the watches would be immediately offset by credits and to please sign the financing for the watches in order to process the order. Rep then asked for me to pay the taxes on the watches as that was the only thing that these "credits" would not offset. Found out today while fixing the account issues that she created when improperly bringing on the new line (which was the only reason I had called), that there were no credits and I had been straight up scammed into financing 3x apple watches on my plan. Customer services solution was to offer multiple opportunities for me to simply PAY for the watches anyways at a slightly discounted rate. Kept implying and using language that I HAD LIKELY MISUNDERSTOOD! Would not listen to the recorded call and acknowledge that their rep lied. Offered to have feedback sent into their inhouse team to have the issue addressed. This is code for "please leave your negative feedback internally so that we can hide it from the public." **Do not trust anything a representative says to you over the phone. They lie. They then wasted HOURS of my time pushing a product that I did not even request. Later they then implied that the fault was possibly mine and that I may have misunderstood. They then gave me the wonderful offer to simply pay them for the items anyways like that was a favor. I now have to go out of my way in the middle of yet another work day to send back the items. They acted like refunding me the sales tax I was made to pay was some sort of special favor. And in the end with her deepest condolences and apologies offered to give me a $25 credit for the inconvenience. Absolutely ridiculous... Service Value Shipping Returns Quality Date of experience: November 13, 2024I switched from T-Mobile to AT&T recently. Terrible experience from the beginning! Customer service is non-existent! Wait time to speak to a rep was greater than an hour multiple times! Additionally, my bill contained duplicate charges. Service Value Date of experience: September 6, 2024The goal of phone customer support is to leave people waiting until they hang up. Never a call to them under 60 minute wait time. Usually need to be transferred. Another 60 minutes. They say they fixed the problem but you will need to call back to go through same bs again. The worst of the worst. Try Verizon or T-Mobile. ATT doesn't care about thier customers. Date of experience: August 31, 2024Allows customers personal information to be accessed then penalizes the customer for their lack! They will not provide the accountability and transparency they require from consumers. My banking information was accessed through the data breach that allowed my funds to be drained. I trusted this monopoly with my livelihood. Not only did they not provide me with any assistance it was deemed not important. Im a disabled veteran whom lives on a meager monthly income. So a hack and drainage of my banking accounts is a serious inconvenience to me Products used:Cellphones Service Value Shipping Returns Quality Date of experience: August 26, 2024We allowed ATT workers in our property to do their work in our backyard. The picture shows the disarray they left upon finishing their tasks five days ago. ATT reps have been unable to send someone to arrange those items lying on the ground in the manner they had originally found them. Quite irresponsible! Date of experience: August 25, 20245G is genuinely bad. I have no data in many, many places and have been trying to unlock my ATT locked phone. I've been on the phone and chat lines for over 6 hours on many calls. They keep promising to unlock and never do. Finally, a higher level agent said that the phone is locked by Apple and ATT is helpless. I was on the phone for over 2 hours with Apple today (iPhone 14pro). They searched every database they have and did a diagnostic on the phone. We even did a full factory reset. According to Apple, it is totally in ATT's court to unlock... but they are failing to do as promised. Very dishonest. They are entrapping customers that want out due to extremely poor coverage and hence... poor customer care. Don't go with them. You will regret it. Products used:cellular service Service Value Quality Date of experience: August 16, 2024So here we are again, ATT now decides to just add services to your account you don't even request nor authorize, if you have Unlimited Calls, Texts, etc suddenly they pull when you call that FCC wants them to advise you of plans DO NOT ACCEPT! They will just do what they want for sales quota, pay attention to your bill for any additional add ins not authorized by you, example 20$ fee for upgrades you don't authorize, call them get it credited and permanently removed, also they are playing games with credits for exchange phones for upgrades? They say it takes up to 3 bill cycles to credit back for trade in, but local att retailer says instant? Again notify your state, Atty General, PUC complaints, do not know what happened to this great USA giant but someone needs to regulate once again and audit their practices. Feel free to comment or add to this! Date of experience: August 23, 2024My service was in and out for 10 days, I called the main # got a rep that barely spoke English, very non professional and stated towers down in the area past few weeks, expected back up in few days, but issued small credit for lost use but said if it continues to happen they will not further assist with a credit though you basically pay for a service but do not receive it and they are responsible to fix the issues! Again what's going on another big USA company going to you know where! If this happens to you call the ATT main # let them know! If not contact State Atty General Office or local PUC. Service Value Shipping Returns Quality Date of experience: July 24, 2024 “ATT-Deception” February 22nd, 2023 • Previous review Wow-here we are again with ATT games they play, Be careful now the newest is the reps at the executive office deny knowing who you are and ever speaking with you? Crazy? So keep good e mails, text copies and call date and times who you spoke with? They still have never fixed the bill issue from (2) + years ago. Such scammers and deceptive staff. So again reach out to FTC,FCC, state Atty General, Texas preferred, someone has to pay attention. Service Value Shipping Returns Quality Date of experience: February 22, 2023 (function(w) { function go() { (adsbygoogle = window.adsbygoogle || []).push({}); } if (w.addEventListener) { w.addEventListener("load", go, false); } else if (w.attachEvent) { w.attachEvent("onload", go); } }(window)); loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Taurean B. Texas 1 review 0 helpful votes Follow Taurean B. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “A chicken with no head!” August 19th, 2024 I am an extremely frustrated customer. AT&T's internet service has been incredibly disappointing. I've had to call them about 20 times, and each time, I get transferred to different departments without any resolution. They've told me my account is too complicated to handle, and as a result, my internet was cut off. I came home from work on Friday to find that my internet was disconnected. I called AT&T immediately, but despite their assurances that they were glad to help, nothing got resolved. Instead, I was passed around like a hot potato between departments. I spent nearly 7 hours on the phone with them, from 4 PM to 11 PM, only to be told they couldn't help me and that I'd have to wait until Monday for the Sales department to reopen in their business hours. What's worse is that I did speak with the Sales department during my initial call, but they transferred me to another department. After 7 hours that, I was told I needed to go back to Sales again. This is the worst service I've ever experienced, especially when I was already exhausted from work. I'm really want to changing my internet provider, but unfortunately, my apartment has a contract with AT&T, so I'm stuck. I've already expressed my concerns to the apartment management, urging them to cut ties with AT&T. They left me without internet for the entire weekend, which is unacceptable. Service Value Quality Date of experience: August 19, 2024Have been with T-mobile for 10 months. Customer service was great, cell service wasn't working out called ATT to see what they could do. I asked about a 12 month prepaid service they advertised. The woman asked why I wanted prepaid and then hung up on me. Called back and got someone new. Told them I was a veteran and asked about the discount. When she said it was 80 dollars per line, I said it was much more than advertised on line and that's when it went downhill. She was borderline yelling at me. I asked her why she was so mad and she didn't answer. Thanked her for her time and end the call. Looks like I dodged a bullet. If this was potentially new customer behavior, I'd hate to see if I had an issue. Date of experience: July 10, 2024I am the managing partner of a movie cinema in St. Louis. We called twice today due to no internet connectivity. We were told there is an outage and the issue would be corrected by the end of the day. It's now 9:30pm (11.5 hours later) and we still do not have internet connectivity. As a BUSINESS, we are critically dependent on internet connectivity. The majority of our ticket sales are generated ONLINE. We lost a lot of money today due to AT&T's inability to restore connectivity. I wish I could say this is the first time we had significant issues with AT&T, but it's not. AT&T is simply not a reliable provider. Not for business. Not for residential. We are likely going to switch to Spectrum. Products used:AT&T Internet Service Value Shipping Returns Quality Date of experience: July 11, 2024Horrible experience. Ordered online, recieved email saying order is on hold next day. Called # in email and they said they couldn't locate my credit file (no one else has an issue). Confirmed my identity and waited 15 min to be approved. Was approved but he said he couldn't use old order and had to start new one. So spent 30 min doing a new order (had to confirm identity again too) to find out monthly bill is now $50 more than what order said online. Just canceled everything and guess I will be staying with Verizon. Sure would be nice if these company service companies used people that spoke good English as well. Products used:Had to cancel order. Service Date of experience: July 8, 2024WORST CUSTOMER SERVICE EVER and BILL INCREASED DRASTICALLY with no explanation. I called Customer Service to sit on hold for 17 minutes and then "try" and speak with the person who could barely speak English. I was trying to resolve an issue from the previous month when I called and was told it was "all fixed now." SURPRISE, still messed up. All these representatives do is keep saying "please hold," "I am sorry about your experience but rest assured I will assist you," and when you tell them that the information you were provided the last time you called and they are now saying "I am sorry that is wrong but I will assist you," and you get completely different information. I have been with AT&T for over 10 years and the past couple of years their customer service is AWFUL! Can't speak English clearly to understand, have NO IDEA what they are saying and information they are providing, and everyone tells you something different! My elderly parents and my aunt are also with AT&T and unfortunately I have tried to assist both of them the past few weeks and also had horrible experiences (not to mention the phone calls both lasted over an hour and a half)! I have already switched to Verizon (as of yesterday) and I will be assisting my parents and aunt leave AT&T this weekend. Hard to believe that about 5 years ago I actually wrote another review for AT&T giving them 5 stars and talking about how they were one of the "few companies left who still truly believed in good customer service; and although the outcome of my conversation wasn't exactly what I hoped for, the customer service representative was polite, knowledgeable, and took the time to explain everything to me." What happened AT&T? Service Value Date of experience: September 5, 2024I made a payment on 6/27 and they put it on someone else's account. I have spent days upon stays and hours upon hours trying to fix this. 2 times at&t requested a transfer and could not do it due to not having a read to this other persons account. They ask me for their passcode. It's not my account, how would I have access. They say it is not their fault because I paid on the phone. Are you kidding me, that number is the number you gave to me on the email to call. Once I pay off this phone, I will never use their service again. At&y is horrible at customer service. T-mobile's actual service is not as good, however they bend over backward to keep you happy when they mess up. I miss T-MOBILE AND WILM RUN BACK AS SOON AS I can. AT&T you are so disorganized. You could not find my payment twice even with my confirmation number you guys emailed me. You emailed me the transfer was successful and it was not. When I did have 2 services with you, you could not link the accounts. For such a big company you Guys are so horrible with the tools your reps have to solve your clients issues Products used:Cell phone service Service Value Quality Date of experience: July 10, 2024@att *******@atthelp are worthless. This is hour number 7 that I have been trying to get att customer service to favorably address my issue. Products used:Mobile service Service Value Shipping Returns Quality Date of experience: July 18, 2024Be prepared to wait up to 3 hours to get someone on the phone, and then when they help you they will nicely SELL you an outdated phone or their Air internet service that looks like a toy and cannot be setup with customer support only available during business hours. Good luck with tech support. Don't get suckered into their selling tactics. I am on the phone now waiting again. The worst customer service. Products used:iPhone 13, and iPad Service Value Quality Date of experience: June 6, 2024Be careful with at&t it is not below to do under handed and shady business practices. They don't care for the time they waste. They take all your information down send out a sim card that can't be activated. Most there agents are rude as hell. Think twice before u try to do business they are crooks. I have recordings, email, the package they sent out, and "sim card" in my Possession. The phone below is the numbers for At&t. I was told they could do a call back. I declined 5 mins the customer service agent just hung up on me. Products used:Wireless service Service Value Shipping Returns Quality Date of experience: February 17, 2024For a month and a half I have been dealing with AT&T and I'm getting nowhere. I have 3 lines on my account. My son's phone screen just went black. We were told it was a warranty issue. We sent the phone back with a UPS label that was provided by AT&T, somehow UPS lost the phone because the only scan that UPS shows for that tracking number shows it was scanned into the UPS system and that's where it stops. AT&T has been rude and unhelpful. We were told by AT&T to file a claim with UPS, we did, then we get an email from UPS saying that we are the 3rd party and AT&T has to file the claim. We call AT&T and they are telling me that they can't submit a claim, it's our responsibility. UPS says it's up to AT&T and the whole time AT&T keeps saying that they won't restore our service until they get the phone or we pay $1000.00. This is ridiculous. I swear I'm ready to start calling attorney's to round up other people to start a class action lawsuit. First we had to deal with their damn data breach, now this. Can anyone help? Service Value Shipping Returns Quality Date of experience: June 18, 2024The AT&T store located in Littleton Colorado off if Bowels Ave has the best customer service EVER! Mr. Saeid Hassan was so great to work with. He immediately took away any anxiety I had about switching mobile carriers and went above and beyond helping out my entire family. He was amazing and so very helpful. This store and manager should be very grateful to have him as an employee! This is how customer service should look and Saeid should be training all of your employees on how to get and retain customers! Thank you Saeid! Service