Do not order from this site! I somehow ordered an item that was "out of stock", received a "ordered shipped confirmation", and a tracking number for something that was never in transit. Waste of time, money, and good vibes! They're terrible! Date of experience: January 29, 2019I've had to reach out to customer service twice already to inquire about my products. It's been 2 weeks and I still haven't received any of my items. Customer service stated it would take 10 business day to update with a tracking number. It's now day 15 without an update. Will never purchase from again. Service Value Shipping Date of experience: June 11, 2022Ok so I bought a Flannel Shirt that was on sale for 19.99, On the website it showed that they had size small, medium and large, I went with medium and placed my order. Like 3 days later I get told that the order was cancelled due to it being out of stock. They should really work on updating the site and keep track of inventory, Now I have to get a refund if I ever get it that is. Date of experience: August 2, 2017Yo so I work for lids we send out our 5$ hats in boxes... I just depend 60$ for a BBC hat and it comes in a plastic bag., my hat only had 3 stops from its destination so it wasn't to messed up and that why I'm not raising complete hell. Btw this is the first review I have ever wrote about anything Date of experience: July 12, 2017I am so tired of ordering from this online store and spending hours a day trying to find out why they misplaced my order and its just missing. This is not the first time they refuse to tell me where my order is, after a month, and they do not respond about refunding my money. This is the last time I will go through this horrible, unprofessional behavior with them. Please do not throw away your money. Date of experience: December 9, 2017I bought some clothes with Apple Pay. And what do you know? I now have multiple charges for a span of 2 months totaling $200.13. Now they're out of CA. And the charges are out of CA. But *******753 is a scam number not associated with Apple. My only purchase a was 2 weeks before from Karmaloop. I haven't used Apple Pay for anything before then. I was happy with my purchase. Just not happy finding out 2 months later, you guys've been robbing me blind. Now I've bought from them years before and had the same issue (but i thought it was a random glitch (and it was one questionable purchase).. Tip for consumers:Do not use their Apple Pay service or your personal Bank/Credit Card information, when purchasing. Products used:Shirts Service Value Shipping Returns Quality Date of experience: August 19, 2021Well over a month after making my initial purchase and I still hadn't received the merchandise I ordered. So, I contacted their "customer service" and was lied to and given the cold shoulder. I am currently in the process of having Paypal get my funds back from these thieves. Please heed my warning... go anywhere else for your apparel and accessory needs! BUYER BEWARE! Date of experience: August 4, 2017Ordering from this site you are taking chances. I ordered shirts over a month ago as a gift and received a confirmation email but nothing further. I tried customer service at a time they should have been open and was told to leave a voicemail. So customer service isn't up to receive help. I sent an email as well but i'm sure I won't get a response. This happened to me back in 2013 but customer service refunded my money. Good luck Date of experience: August 28, 2017Ordered an item and paid. Other than being bombarded with sales emails I never received any information about the item I ordered (not even a confirmation). I reached out 7xs (yes 7) over a span of 3 weeks with no response. When I raised a case with PayPal they responded and refunded within MINUTES. Avoid this site at all cost. Date of experience: April 5, 2020Was just talking with my friend and I started telling him about this site I ordered from but never got clothes or money back from and I stated "karma loop" He said he remembered the site and ordered from there too. I told him TWICE I've ordered and never got my clothes or money. I literally have the screenshots and everything still in my emails. That was in 2017 & he said he shopped on there in 2013 and there was an issue with his order. Emails don't seem like real people are typing. It's like it's automated words. It's so crazy because looking at these reviews NOW confirms it! I knew things weren't right. So crazy that this company is STILL open. Don't not spend your money PERIOD. Date of experience: April 15, 2019My fiancee ordered me a hat on the 28th of november and im still waiting for my birthday present wich was december 3rd... few days ago she calls and operater tells her it should be here tuesday wich it is not... now when we call noone picks up... Date of experience: December 11, 2019My order was never shipped and it took them weeks to tell me that the they did not have the item at their warehouse. I could not reach any customer service representative and eventually i was offered a refund or store credit with 24 to 48 hours.Its been over a week and still no damn refund. Terrible business that lacks in ethic and is just stealing money. They got a 1 because they could not get a zero. I will never order from there again but i sure as hell want my money back. Service Value Shipping Returns Quality Date of experience: March 2, 2015I have 3 pending order with Karma loop placeD in January. None of them have shipped. Their customer service number is disconnected. The chat feature on their website has been disconnected, and they refuse to return any emails. However, they still manage to tweet sales codes. If you are thinking of ordering from this website, think twice and take your money elsewhere. HUGE SCAM Tip for consumers:DO NOT ORDER FROM HERE Service Value Shipping Returns Quality Date of experience: February 11, 2015Zero customer service after the order is paid for. I was instructed to go chase their vendor. In other words, they don't process returns or credits. This guy is suppose to be an E-commerce guru? Take care of your customers. They do not disclose in any meaningful way that orders are factory shipped direct. No service for you once they take your money. Excessive shipping and handling rates. Beware. Amazon seems to have fantastic customer service and demands it from their vendors. Date of experience: November 26, 2013Karmaloop should really warn their customers about international custom charges! After waiting 2 weeks for my order, I was asked to pay double the amount I spent just so the Customs "can release my shipment". Really? A warning at checkout would have been sensible. Date of experience: November 21, 2013Ordered 5 items from them back on the 6 of December (this month) They take my $300 only to tell me 3 days later that one of the items is not in stock. I get in contact with rep and tell me to refund me for item that is not in stock and he tells me its gonna take 5-7 business days so I'm like cool. It's been atleast 10 days and no money has hit my account... and the other 4 items I got DAYS AGO still says processing on their website and no tracking number or any info has been givin about the wherabouts of my clothes. I ordered some Jean's from levi.com and in 5 days they were here no problem. Called karmaloop rep and they dnt even really know what's going on and basically have been giving me the wait 5-7 business day crap or contact my bank knowing damn well my bank ain't got nothing to do with it. I'm frustrated I wrk too hard for my money. This was my first time ordering from them since 2011. They have lost a customer. Date of experience: December 16, 2019I buy too many clothes from this website! I'm going to go broke! They always have a great selection and lots of sale items. The layout of the site is very easy to navigate and checkout is a breeze. Set up a rep code to receive an extra 1% off of your purchases. It doesn't sound like a lot but any bit helps! Date of experience: February 11, 2012Stay away from karmaloop, I ordered from them 01/01/15 and it's now 01/10/15 & still nothing, didn't receive a tracking #, so I called them no answer. This is the worst clothing company ever. (Stay away from this BS). I'm now fouling a dispute, $100?, they got me f&%$ed up.! Date of experience: January 10, 2015Ordered item and was charged at the time the order was placed. About a week later received email saying item was unavailable, and asked whether I would like to receive credit with them or refund. Requested refund but never received any sort of confirmation, and refund was not received in time-frame they specified. I am now disputing charge with credit card company. Email also said they are restructuring their customer service and so phones are not operational. Wow, don't know what to say about that one. They deserve zero stars, stay away. Service Shipping Date of experience: February 27, 2015Never had any problem with any retailer other than Karmaloop. Bought three items, two items from the same order cancelled due to out of stock. They only return store credit and not shipping cost. Next following order I made to use the store credit, I received wrong item! Now, I had to return and pay shipping fee because of their own mistake! In between order issues, I had numerous email exchange with MANY customer reps which are not helpful at all in resolving my simple issue! They have terrible customer service, bar none! Date of experience: July 12, 2013Had to go through PayPal to get my money back. Never got the pants after months of waiting. Another nightmare is their other PLNDR site which only accepted store credit returns and it expires without any warnings or notifications. And of course, their customer service is a joke. They only have a person there to strictly apologize for the inconvenience instead of actual performing a real service. Date of experience: May 21, 2016This website is a fashionable urban teenager's best friend. It has all of the hottest styles from shirts and pants, to hats and shoes. They always have sales and even if they don't there are always discount codes that can be put in to bring down the price. I had an order that would originally have been $215 including shipping. When I put the discount codes in, the prices went down to $188. There is such a wide selection of clothing at reasonable prices that it is hard to find any place better. Date of experience: September 6, 2010I've only shopped here once and I had a great experience. Most of their stuff are always cheaper than other online merchants, plus there are tons of coupons that you can find online, and you get free shipping! I ordered a BB Dakota Jacket for about 70% after all the discounts. Got the jacket in about 3 days. Great deal and fast shipping! Would definitely shop here again. Date of experience: February 11, 2011If you can get a great promo code you save tremendously. I saved $106 total on my order. Shipping was a great experience as well. As for quality and sizing a whole different story. They advertise their tights as OS but when you receive them the sizing clearly states M/L. I ordered about 6 pairs so I was a little pissed about sizing. The Nameless, and Rehab brands are a product of China and run very very small I ordered 3 dresses size large and what I received could easily fit an American small standard even the models in the pictures wearing a small could easily fit those large labeled dresses. Overall I had a half satisfied half pissed experience. I would only recommend the site to persons who wear a size XS or M if you are bigger please I urge you to beware Date of experience: March 11, 2014I've literally spent thousands of dollars on this site, and well over $1000 just in the last year. Every single order has something wrong with it. It's either late, a no-show through one if their sister sites, or the clothes look used and smell worn. They also raise the prices on their items before having their "sales" to make the sale price reflect the original price. Customer service is non-existent. I spend MUCH MONEY on clothing; it's my vice. Karmaloop has cost themselves at least $25,000 from me with their deceitful practices, bunk sales, and crappy customer service. I'm not even going to get into the generic replies you get from them when you make a complaint. "Hey There, we farted and shat on your complaint and wiped our tooshes with your items. You're welcome". No thank you. Date of experience: January 17, 2014