I made my reservation 10 minutes before I arrived. Ince we arrived he tells us we can't check in because I booked the room under 1 adult 2 beds instead of 2 adults and two beds, it was me and my husband only, he didn't do anything to assist us, it was 11:00pm all hotes in the area were booked, so we left, I asked him how do I get my money back, he said he couldn't cancel it, we had to do it online. So we were charged, but haven't received our money back, don't know how to either. We never checked in Service Value Quality Date of experience: July 28, 2024Stayed at Motel 6 South Bend Indiana discovered bed bugs room 306 on bed sheets. Seeing about getting refund for room. Newer hotel so why do they have bed bugs? Service Value Quality Date of experience: August 4, 2024Terrible I was her 4th July - Sunday July 7th I checked out on the 6th air did not work no fridge or microwave. I had to go buy a fan a microwave small fridge to keep diabetic meds in. Cleaning people did not replace towels or toilet paper. I also requested a room near pool cause I am handicap can't walk far that did not happen so I couldn't go to pool to relax or enjoy myself. I will not reserve a room with motel 6 here in Galveston on Ave. J or anywhere. Products used:Fan. Microwave, coffee pot, fridge Date of experience: July 5, 2024Motel 6 by airport is horrible,roaches and mice stayed 7 days couldn't get towel or sheets,talked to housekeeper supervisor about my room getting cleaned and getting fresh towels her attitude was horrible,Asked for manager was told he was in his room. Service Value Quality Date of experience: June 24, 2024I'm unable to use their app or log into their website. Their system keeps saying my email address is on file. I get no response when I click "forgot password". Called and talked to a live person 2 days ago. Their IT support people were supposed to contact me. I've also tried to create a new account with a different password and cannot do that either. I realize it is officially summer now that Memorial Day is over. But I need to travel cross country and would like to be able to book a Motel 6 room when I know I want to stop for the night. Guess I will take my business elsewhere. Date of experience: May 29, 2024We stayed 2/17/2024 overnight. "Eric" was great checking us in and making us feel welcome. The room and bedding were fairly clean but I recommend bringing your own flip flops. I still sanitized anywhere our hands would touch anything. Newer paint, new window and I loved the tile flooring. And, yes I inspected/lifted the upper mattress, pillows and sheets; all was well but I tend to bring my own pillow cases and flat sheets anyway if I can. No blow dryer but I had gotten a heads up from another guest review. Shower head did need to be cleaned of buildup, water pressure not so great. Will definitely revisit Motel 6. Thank you~ Service Value Quality Date of experience: February 20, 2024This location is shady and will overcharge your credit / debit accounts if given the opportunity. I was told a rate of $81.00 for the night but then charged $93.00. On top of that, they tried to charge me an additional $97.53 AFTER CHECKING OUT OF THE MOTEL! If you stay at this Motel 6 location, you risk being overcharged. Trust me! Date of experience: May 9, 2024If your human don't look here. I booked for 2 weeks with a kitchenette. Lasted 2 days and left. The microwave was so dirty, never cleaned, old and stunk. The toaster was no different. The range I turned it on for 10 minutes on high and my hand never got warm. The pots and pans were dirtier than the brown floor I was standing on. The t.v. Volume was so muffled that I could read the lips better. If you want to experience a third world country come here. Trust me you won't be disappointed. Mind you in a third world country you may have better luck. If you see the sign look the other way. The scenery would be cleaner. It's not even worth one star. I would give it a negative 10 period. Tip for consumers:Nil Products used:Non Service Value Quality Date of experience: March 28, 2024How ever the management at this location are racist towards white people but really any race that is not their own anybody that has stayed there knows what I'm talking about.they are middle eastern India Pakistan one of those countries that doesn't like Americans Date of experience: March 4, 2024The supervisor IGNACIA that works in the office at the carlsbad East location is great. Perfect costumer relations, Even if you don't get what you want SHE KNOWS HOW TO HANDLE THE Situation professionally, quick with little resistance and without making you mad. She is awesome il. Date of experience: May 14, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Elizabeth S. California 2 reviews 0 helpful votes Follow Elizabeth S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Customer Service” February 26th, 2024 Courtesy is very important for good customer service that I often experience here at the Motel 6, El Cajon. That staff members and also the house keepers are making their job #1 in customer service. I will always come here. Great job and good attitude to all the staffs Service Value Quality Date of experience: February 25, 2024I stayed at the Motel 6 in Branford, Connecticut. It was an awesome experience. Rooms are very presentable, clean and beautiful. The price was Very affordable Front desk agent was pleasant very nice and attend to all my needs. I recommend anyone to visit this Motel 6 and ask for Glenda. She was a breath of fresh air. Service Value Quality Date of experience: February 29, 2024I purchased a room1/23/******* and was charged $100 deposit, yet another woman ordered rooms for 2 days@ motel 6 Philip Lane the room was $70 the lady's price was $140 no deposit why? And I have not received my deposit,will never stay there ever Tip for consumers:Treat people the same no matter color are gender Products used:Just a room 2 beds Service Value Quality Date of experience: January 24, 2024Motel 6 Las Cruces, New Mexico, has rooms on 3 levels. The elevator is not working, and has not been working for some time. There appears to be no urgency in fixing the elevator, and no discount offered for the inconvenience. Go somewhere else! Service Value Quality Date of experience: March 30, 2024I got up to go to the bathroom across the sticky floor that I had to wash and there was a cockroach I just payed 100 dollars for roaches and a very dirty room. The comforter had cigarette burn holes in it and I had no choice but to stay because I had booked it and didn't have time to leave. Now I have to wash everything I brought with me so I don't bring bugs home… I am petrified of bugs and have to sit up all night because now I can't fall asleep. I want my money back and will never rent here again! I never seen bugs in hotel rooms before until Now disgusting Products used:Clothkgn Service Value Quality Date of experience: February 20, 2024Odessa helped me use the readycard because I was unable to use my card and I only had cash. She was very polite and went above and beyond to help me in any way she could throughout out stay. Amazing service. Also her and the other staff gave me the essential supplies needed foe my stay. Tip for consumers:Amazing customer service and compassion always shown from all the staff including maintenance and the housekeeping staff. Products used:readycard, motel room, Service Value Quality Date of experience: March 8, 2024Huntsville Alabama, July 17 2023. Mold around the tub. The base molding and chest of drawers made it look like the floor had standing water at some time. No smoke alarm. Another wall mounted fixture without a battery. Cob webs in the room corner. White Shower curtain was brown at the bottom. Ceiling issues. 2 twin beds, one bed had a wrinkled fitted sheet as if it had been slept in. It did have a friendly staff and a quiet HVAC. Service Value Quality Date of experience: July 19, 2023Planned a 4 day trip using Motel 6 for reservations, bad idea, every one was dirty, most in disrepair, as expensive as all other motels we switched to, people sleeping in the office on mattresses, no hot water and not planning when to fix it? We obviously found much better motels on the return trip and were very exited to see get nice clean finished rooms. Rooms. Date of experience: October 13, 2022Came here an I am disgusted it smells, so dirty from the floors to the wall, cigarette burns on cover, saw a roach, and to top it off woman underwear in bathroom with douche it's not worth your money if you are a clean person do not I repeat do not come here Date of experience: September 30, 2021The renovation's here amazing. Very clean bedding, sheets, towels, with a super comfortable king size mattress. Brand new heated pool with 2 ice machine to fill a cooler. Great upgrades! Service Value Quality Date of experience: January 18, 2024I stayed for one night at Motel 6 Naperville. Cleanliness of the room is very important to me. It passed that test with flying colors. Moreover, the environment was so quiet that I hardly heard any noise during my stay. The staff members Susie and Damien were attentive, welcoming and professional. Service Value Quality Date of experience: September 28, 2023Rooms have no refrigerators or microwave ovens.pet friendly but should have restrictions.one guest had a very large rottweiler who he raised to not be friendly. Would think twice before staying there ever again. Tip for consumers:No Products used:Room Service Value Quality Date of experience: August 11, 2023I received bed bug bites at this hotel. The floors were filthy filthy dirty. The bathtub would not drain. They charged me a $50.00 deposit without my knowledge and they didn't return it, even though they said that they did. I've had good experiences with other motel 6 hotel, but this one in Louisville, Kentucky was beyond horrible! Tip for consumers:Do not stay at motel 6 in Louisville, Kentucky, by the airport Service Value Quality Date of experience: June 30, 2023Being recently homeless, I found this hotel close to (work) and decided to check in. The young lady at the front desk, Shannon, helped me out with a good price. A good room everything that I needed! I have had good sleep. It is quiet anytime I've had an issue I have been able to go down and talk to the staff who is been friendly introduced Themselves and has helped me out down to even telling me food banks available in the area! I definitely recommend staying here! Service Value Quality Date of experience: October 20, 2023"Mrs. Rosa", "Ms. Lynette" and "FRANK" Are just some of the great staff at motel 6 downtown tallahassee Couple people be thinking it pose to be this top notch hotel but it's just a great regular hotel wit a loving family vibe It's not the Donald Trump hotel lol but it's in a great area where there are plenty festivities and restaurants and parks so you can go site seeing and have a good time it's quiet and peaceful place i have been to almost every hotel in tallahassee and all the other hotel charge $100-$150 security deposit motel 6 don't even charge a security deposit and I think that is very nice of them I am able to get a good sleep at night so I can go to work so I love it's a quiet and peaceful place any help you need I have always got it from Mrs. Rosa", "Ms. Lynette" and "FRANK" and even the maids are helpful you can't get that at any other hotel they treat you like family here and I will continue to come stay here Service Value Quality Date of experience: February 12, 2024I just love the new manager I give him a thumbs up he's the best out of them all and also mira shes so sweet they just make my stay so comforting really great staff they will go above and beyond to make sure your happy THUMBS UP MOTEL 6 YOU EARNED IT Tiffany Grimes Tip for consumers:I ENCOURGE EVERYONE TO COME AND STAY HERE AT THE AWESOME MOTEL6 IN TRACY CA Products used:N/A Service Value Quality Date of experience: January 28, 2024