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Tracfone Review
Although the set up was free originally, the phone sucked n stop working so I had to purchase a new one. They sent another faulty one and has been giving me the run around for months. Still have not received my refund even though they have the phone back! Customer service sucks. They either hang up, transfer u a million times, or tell u you're going to get a call back and never receive that call back. I hate them so much omg.
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QualityAfter years of being a tracfone customer yesterday I suddenly could not make or receive calls. Their outsourced tech help is useless and after 2 hours chatting with them on my computer they said they could not fix it, too bad. Metro has an actual office in my little town and today I went in ported to a new phone and got a great deal on a new Samsung a 15 great phone value of service and fantastic "American" young lady for tech help any time I need it. I think Verizon wanted me off my $15 a month plan and thats how thy did it. They suck
GO T MOBILE
Tip for consumers:Goodbye
Products used:T Mobile
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QualityI recently bought an iPhone from tracfone. Found out after this purchase that customer service does not know anything about activating this phone. They suggested I go to an Apple store for assistance. Very unprofessional. If I could have I would have given a zero.I should have learned the first time I returned a phone to Tracfone. The company keeps it without refund or replacement. They make outright lies because they have no semblance. They don't know how to handle situations. I can't even get through anymore because they automatically hang up on me. I thought when Verizon bought out Tracfone it would get better. It did not. I guess BBB is the only step left. So be it!I recently went through that migration from AT&T to Verizon as Verizon bought Tracfone. I was told that getting the new migration SIM would be literally just swapping new with old and voila! It wasn't voila!, it was no service. Even after doing what was just sending a text to ******* or what ever. That was a service call nightmare. That took several hours- pretty much all day for them to get me working again. Luckily I'm retired and have the time for this. One feature that I used occasionally was the hotspot feature. It worked very well under AT&T. After the painless migration of having several days of NO service, the Hotspot went from working a few days to "setup up personal hotspot". This time I called and must have been passed along to at least 7 different reps of varying skill levels, not including having my call dropped twice and having to start all over again. Press this and press that number… I had two reps saying that the feature was no longer available now. Some did not know how to fix it and some said that it only worked on iPhone (which is what I have), managed to get it working eventually. They got it working flawlessly and a week later it went back to "setup up personal hotspot" again. I would rather enjoy a root canal than spend my day trying get them to try and fix it again. I've had tracfone for years but hey REALLY their support is simply worse than awful. If your service is working fine, I can say that the coverage isn't too bad otherwise.
Products used:iPhone purchased through Apple.Every 2 weeks I had to call for the same issue, they changed my phone number 3times, I purchased a card and still no help they say we will call you back I'm still waiting, they all sound like scammers asking me for the last four of my social, no one has ever asked for that before out of the 65 times I've called, Extra poor service. And yes my name is Jackie.
Products used:Just a SIM card and a 20.00 prepaid card, never ever again, they should stop the bull ish with troubleshooting and go through the settings with the customer something might be checked off and it shouldn’t. They DO NOT KNOW WHAT THEY ARE DOING AT ALL
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Quality$#*!in Stupid as hell, ordered a sim card and paid for a payment plan and I received the sim card but not the service plan card, chatted with support and they said I didn't order a phone plan, I've got the email receipt and transaction on my card showing I paid for the phone plan. Tehn I called the service number and they said the same $#*!in thing. Aint using tracfone again, worst $#*!in thing that ever existed.
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QualityNever buy from them. My nephew lost his phone and they won't change his plan to the new phone because we can't receive a code. Told me I need a new number and pay for more service. Unprofessional and not worth the money.
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QualityTracfone will unlock your phone after 3 continuous months of service however, they will turn your service off when you have minutes/texts/ data and current service cards. This has happened twice.I purchased a one year service card and my account and service was deactivated after 6 months. They also made me change my number when I moved to another state. My data was always sketchy and didn't work 90% of the time when I had data available. This was my back up emergency phone I rarely used. Customer service are very rude and not helpful. Skip Tracfone.
Tip for consumers:To have had reviews before purchasing their service.
Products used:Cellphone service
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QualityI bought four phones for my kids, but was having issues activating them so I called customer service and they were unable to verify my account. They said I set up a pin number, but I never did because we have never used these phones. After going back-and-forth for several minutes and getting nowhere with the customer service rep, I asked to be transferred to a supervisor. The rep told me there was no supervisor on the floor. When I questioned him on that, he told me that there was a supervisor but he wouldn't transfer me. He said that all customer service reps are trained to not escalate things to supervisors, and that he would not transfer me and would not help me out. So now I have four iPhones, that are completely worthless, and I cannot even unlock them to take them to another carrier. I absolutely abhor people and companies like this.
Tip for consumers:Seriously the worst customer service and they couldn't care about you. Just look at all their 1 star reviews. This site alone has almost 800 reviews and the average is 1.2 stars.