After buying COURTNIE Black Leather I noticed that they are incredibly uncomfortable. I am unable to wear the shoes which is disappointing given the investment I made in purchasing them. Additionally, upon closer inspection, I discovered a defect in the heel of one of the shoes. This defect not only affects the aesthetic appeal of the shoe but also raises concerns about its quality and durability.You CANNOT get them on. Your heel will NOT fit in them. There is a loop at the back to help you but there is no muscle power on earth that is stron enough to pull them on. The ankle opening has no give. Terrible design. I was able to get them on one time. It took me 30 minutes. I was so hot and pissed,I canceled my whole day. These are a joke. And they are my size, so it's not my fault. Awful! Products used:Shoes Service Value Shipping Returns QualityBought a pair of show which came apart after 3 days. Tried to contact them via their chat line and email and as response they sent me a bunch of promotional emails. Products used:Shoes Service QualityI used to be a loyal Steve Madden customer. In recent years the quality has gone down tremendously. Reading many of the other reviews. I doubt I'll get any satisfaction; possibly not even a reply I am including photos of the two pairs of boots that are no longer wearable Value QualityI had been a loyal customer of this brand for the past 8 yrs. But every time I order online I get the display or the returns heels or boots