Ordered from these many times before and not had any problems at allGood site, it's been redesigned recently by the looks of it. It was hard to find the film I was looking for as there's loads of toys and groceries on the homepage now. Still its good old play.com as my dvd arrived quickly and it was a cheapest on the internet. I still prefer these guys to Amazon though I'm not sure about buying penny sweets from them...A good company prices are very competitive the only problem they sometimes have and i see other reviewers have picked up on this is if an item is out of stock it sometimes takes a very long time but to be fair on the other hand you are notified and no money is taken until they have the item so it is really your choice to wait but sometimes i frustrating, overall a decent company who i have used many times.Buy lots of items from here always happy!Stay away, their customer service is shambolic when it happens at all, their attitude towards their customers is one of total disdain and they basically try and rob you when offering a 'refund' - less than a quarter of what I spent was offered. No apology, no explanation, barely any communication at all in fact. Tip for consumers:Don't use it Service Value Returns QualityFantastic choice and great prices! Lovely! :)I purchased a monitor during a promotion they were running. They cancelled the order stating "invalid credentials". Not only was the actual seller unaware of what that means, Rakuten's support had no clue either. Nevertheless, they pulled out the terms and conditions and stated that they won't fulfil the order. To top it all up, a week later the amount is still blocked on my card. Their website is terrible as well and the checkout procedure is bad to say the least. I'll keep to reputable sellers such as Amazon from now on, never again Rakuten. Avoid at all costs. Tip for consumers:Avoid it! Service Value Shipping Returns QualityThis is a cool site. I`ve bought a bunch of movies from this site for several years. The only negative I can think of is that it sometimes takes really long time recieving your items, but the good thing is that they don`t charge you for money before it`s been sent.Have ordered many things from this site. I must say honestly that I have never had any problems at all. Everything I ordered was as it said on the tin and delivered within 3 working days. Prices were competitive too. This site is usually my first port of call.Sent me the wrong item initially- something that was no where near what I had originally ordered! Very hard to get someone to understand what had happened on the phone. I eventually just asked for my money back. The experience is a shame!Great Site... What else can I say, if I can't find it on Amazon, then I'll find it on Play.com. Their both pretty much the same to me. I've found problems with it like slow delivery (games coming a few days later when I pre ordered them,) but they are safe, reliable and mostly get the job done.Having used Play.com for more than 5 years I can safely attest that this is a great site. I live in Norway so the deliveries can take anything from one to two weeks but that's fine. I personally don't mind waiting if I can get a good price. I have ordered books, games, DVDs, Blu-rays and CDs from them. They withdraw money from your card when you make the order but will refund if the product you ordered has gone out of stock. This happened to me just a couple of weeks ago. Returns are also no problems from my experience. Also, free shipping to european countries!Delivery can be slow when item are out of stock, but over all they have been good. Customer service is helpful.Bought quite a few things from play.com and it's mostly been very good service. My only gripe is my account being awkward and not accepted my log in details quite frequently. They also don't seem to send games early anymore (which makes them arrive on the release date) and instead ship them on the release date itself making them later than if I went to a store. Price wise and product range wise though they are very good.Purchasing was originally ok. I then had the points to spend but none of my orders would go through all came up with same error message. After four months of emails they have been unable to resolve say it is not their end but my credit card company can see the orders cancelled from rakuten end. Have also spoken to them on phone hopeless!I haven't had too many bad experiences with them since I always received my product - however I am UK based so presumably it is less likely to get lost than an overseas customer. However, I received a hooded top that was smelling terribly of fish. Even though I used copious amounts of Febreeze to get rid of the smell, it didn't quite get rid of the smell. I didn't really want to wash it straightaway. I wrote a review mentioning this and it was never published. When I wrote back to ask why they refuse to post my review, I never received a reply - I thought that was bad form. I didn't use any offensive words at all. They probably didn't want the bad publicity. Another thing that isn't great are the descriptions they provide for their products, and even the images are inaccurate at times.Love play.com, just make sure you leave plenty of time for stuff to arrive around Christmas, posties get a bit "light fingered" lolFirst waited weeks for a DVD they said had in stock. On receipt of delivery Play sent the wrong DVD, which they billed me for. I sent the DVD back but they only refunded me my postage. Later I cancelled the order for correct DVD as it was taking too long. Still waiting for Play to refund me the price of wrong DVD. No email address to correct this. Always get a foreign Lady on the phone I find hard to understand. She says she will amend but never does. Also the calls cost quite a lot.This must be one of the greatest sites on the internet. It must have a low rating on here because people seem to complain more than they compliment, never mind the millions of happy customers lol. I have been a customer with play.com for years and never had one problem. Best value, everything is usually always in stock and they have the biggest range of CD's, DVD's and games on the web. The reviews of products are great too.Still waiting for refund over 2 months, they should be quicker being big boys, a very shoddy company that we all buy fromI have never had an issue with play.com and have used them over 10 times- particulary around xmas! Always fast delivery - never had an issue with stock- never had to make a return. Quick and easy (too easy) to buy kit once registered. Would recommend!This is a fantastic website. They are quick, efficient and very helpful. Only once have I recieved an item that was damaged in the post and when I rang them I could not find the receipt and yet they sent me a replacement and told me to throw away the other one! I cannot praise them enough!Never received goods, customer service non existent, and would not recommend this site, a bunch of amaters running this company, and alot of there stuff they don't hold in stock like most company's. Disgraceful this company in every way, you wait 3 months for items or never receive and take your money and don't refundBack to the future mug received today. Marty Mcfly is now a happy man :)