After purchasing a new set, all 12 knives rusted. We contacted customer service and they stated they would replace the knives but after multiple attempts, this has still not occurred. The keep asking "how many" knives are rusted and we keep responding. You can't even write a review on their site. That should say something. Very dissatisfied! They used to be a great company years ago. What happened Oneida? Tip for consumers:Oneida used to have quality products which is why we purchased from them. Apparently they now outsource which is resulting in poor quality. Customer service has also declined considerably. Very disappointed customer. Products used:Everyday flatware Service Value Shipping QualityI ordered two sets of the Manchester 16 piece glassware. Order arrived and was found to be of VERY poor quality! Glasses had a defect similar to a blog of glass on the drinking edge, seams are very rough, spider web internal cracks are very visible. My order was $85 and paid $10 for shipping. I wanted to return the glassware and return shipping is not covered. I took the box to UPS only to find out that shipping would cost me $92. BUYER BEWARE! Poor Quality, look elsewhere! Tip for consumers:look elsewhere Products used:Glassware - Manchester16 pc glassware Value Shipping Returns QualityWe got our Oneida Icarus set for a wedding give 11 years ago. I reached out to get some replacements for some pieces I lost (I'm the husband). They returned my email and let me know that they have since discontinued the set. They then directed me to a different site that sells replacements second-hand. I found the pieces I needed and made a purchase. The fact that they were will to direct me to a different vendor for a sale instead of trying to sell me something else, or simply telling me no was a show of great customer services in my opinion. Products used:Icarus set Service Value Shipping Returns QualityWhile I like the products, NEVER ORDER THROUGH THE COMPANY SITE DIRECTLY. Seriously, that was a huge mistake and it even cost more to do that. Customer service is non-existent. The phone just rings and noone answers email. I don't know if anyone even works in the office at this point. I need to return my set and I am screwed. Products used:Flatware Service Value Shipping Returns QualityMy Olympia silverware has a design flaw that causes it to break at the seam. Before Lenox bought Oneida, Oneida would honor their warranty even though the line was discontinued, with a different piece. I was informed today that Oneida will not honor the warranty. The warranty is only good for the "lifetime of the line" and not for the defect of the piece. Be aware that Oneida no longer honors the warranty when they discontinue the line even though it is stated in the warranty to defects will be replaced. Not when they discontinue the line. Poor customer service.I tried to contact customer service and never received a response. Fakes I have sent many email. In a time like this... Service Value Shipping Returns QualityI placed two different orders with Oneida.com during the holidays. I ordered glassware on sale. Both items arrived well packaged, no breakage. Yes, it took several days to ship, but they state that on the website, orders ship between 72-96 hours. I did need to call customer service a couple of times with a credit card issue (not their fault) and both times a live person picked up who was friendly and helpful. Totally happy. Looking at some wine glasses now for my next order.We purchased Oneida stainless steel product less than a year ago and it's already covered in rust. This is disgusting! Tip for consumers:Don’t buy Products used:Still looking to purchase replacement Service Value Shipping Returns QualityThey don't allow any changes or cancellations to orders after you submit. They got my shipping address wrong and refused to cancel the order. Even before it was even processed and shipped. Awful company. Avoid at all costs. Products used:None. Never received the item. Service Value Shipping Returns QualityOrdered a pattern online for 40% off. Within 12 hours, it was 50% off with free shipping. Oneida refused to credit me the difference or cancel the order. NEVER AGAIN. I will shop at a reputable store even if it is more expensive. Service Value Shipping ReturnsSeveral months ago I purchased a complete set of everyday flatware for my daughter. The first time she ran them through the dishwasher they came out totally rusted. I emailed the company and sent pictures and of course, no response. Their return policy states that it will be OUR responsibility for the shipping cost to send them back. I also noticed that their products are NOT MADE IN THE USA! I have had my Fine flatware for over 40 years and not one rust mark which is why I decided to purchase a set for my daughter. I also purchased for myself, extra pieces for my existing set. They became rusted as well. If I knew that Oneida flatware was manufactured in other countries, I would have purchased elsewhere. This company has really gone downhill. I will never purchase anything from them again.I ordered 8 spoons. I wanted teaspoons. Their item said "dinner" spoons. I thought they were one and the same. Upon further checking, it appears that their dinner spoon is much larger (my family uses the larger spoon as a soup spoon, and the even larger ones as serving spoons). I attempted to call every phone number I could find for Oneida and for Anchor Hocking in an attempt to resolve this quickly but only got message boards saying everyone was busy. Seriously? I left messages everywhere saying it was urgent someone call me back. Crickets... My problem could be resolved within 2 minutes of speaking to a representative, but instead they now have a very frustrated and angry individual who regrets doing business with them!Yep- did my cyber shopping and buyer beware - if you order like I did and disappointed with the quality - they won't pay to ship it back. Bought stuff that was supposedly high quality and expensive - huge markdowns - and when I get it the flatware feels like plastic - incredibly light - So I call to return - I was 4th in line and requested a call back - over an hour later I get a call back - then I'm told I have to pay to ship it back - Old school and in todays on line community I hope everyone will take note that this company wants to be on line - they send me multiple emails a day for deals - and when you buy you aren't allowed to ship it back if you don't like it - amazing Service Value Shipping Returns QualityI have placed online orders with Oneida in the past and have had no issues. Come Black Friday/Cyber Monday, I had issues placing an order all weekend with errors on the website. I emailed them and called them. The CSR I spoke with was even having the same issues I was having, and couldn't complete my order. I called Tuesday (after Cyber Monday) - still having the same issues, and they WOULD NOT honor the discounts, even with notes in the system of the issues. Completely unacceptable, and will not order from them again.This is what I get for trying to support Anchor Hocking at Oneida.com instead of going through Amazon! I ordered a really cute 70 oz glass pumpkin jar for a pumpkin themed baby shower. I ordered with plenty of time to receive the item before the shower, and did in fact receive it a week prior to the party. Unfortunately, all that was shipped to me was the lid. The lid! I immediately sent a message to the company, yet hadn't heard anything back two days later, so I called and had the "pleasure" of speaking with Danielle in customer service. With an irritated tone in her voice, she informed me that they would be more than happy to ship me the dish portion of the pumpkin but that it would take 7 to 10 days, with no option to rush it. As my party was 5 days away, and with no possible way to get the bowl portion of my product in time, I inquired about returning the lid. I was informed that I was able to return it and would be refunded for the order once they received it, with the caveat that I would have to pay for shipping. Asking for an alternative solution to their error that didn't penalize me, Danielle repeated the previous options, with her already irritated tone getting ruder with each word. If companies like Oneida and Anchor Hocking would like to compete with Amazon, they should at least attempt to adopt similar shipping and return processes. Unfortunately, this situation reiterated why I continue to send my money to Amazon, even though I'd rather support individual companies directly. Sorry Oneida.com, this order was a failure all the way from shipping to customer service.Bought cookie cutters one was bent out of shape called the company long story short they said they couldn't do anythig about it that i had to call another 1800 number called that number it was not a working number that they provided for me i will never buy nothing from them ever againThey tell you to take a picture but do not tell you what to take a picture of! Asked what approximate turn around time would be and they would not answer! I just wanted an estimated time. Also they will not get you a supervisor.Have loved my Oneida flat wear until I ordered a second set. Since it was the same pattern, silly me expected the same quality. Not so, newer set is lighter, much less quality than my original made in USA set. Oneida has lost a long time customer!We placed two online orders on Oneida.com for spoon sets. Both we declined without email notification. We called their customer service. Did not help. Talked with Keisha, supervisor. Did not help, either.Uninterested to help in getting specific pieces. I was told to go back to the store where I purchase items and get a refund. Maybe they are going out of business and don't care. The bottom employees only copy their superior's attitude.I bought several pieces of "Michelangelo" flatware on the website to replace pieces lost during a corporate move. I thought this would be the same quality Heirloom 18/10 as the pieces I have. The The pieces received are VERY POOR quality and I would be embarrassed to mix with the pieces I have. I tried to call customer service several times and each time was on hold for between 30 minutes to an hour. No one ever came on the line. Just incessant music repeating endlessly. No update on wait time. I tried email. Half an hour later they replied and asked for order Number and I responded. 35 minutes later I had not heard anything more. I emailed back and asked that someone call me. No call. They finally emailed again and asked about issue. I told them about the poor quality and asked again for a call. That was several hours ago - No response of any kind. I am sending these cheap pieces back and will look for quality replacements on resale market. I would never buy anything off this website again."Oneida Teflon frying pan coating separated, cracked and flaked into food creating serious health risk. When Oneida was notified they told me that I had abused their product and that they had no responsibility for the defect. They refused to make any exchange or refund. When you pay $40 for a single frying pan you expect a quality product. Not a health hazard. "The worst customer service I've EVER experienced. Do NOT buy from this website. Their checkout system is really bad and gives you no warning that your order will be placed without you getting to review it. And they don't let you cancel or modify your order no matter what, even though I tried calling immediately after I placed it ( they did not answer) and emailed right away as well. Terribly cold and rude.I placed an order with Oneida.com for two products on 12/31/2014. I received one of the items but not the other with no explanation as to when and/or if I will receive the other item. I went into Oneida.com to check on my order and the website says I don't have any orders and shows no history of my order. I tried to email them with the problem but it came back as undeliverable. I tried to call today, but they closed their office at 3:30 PM CST. I will have to try tomorrow. I checked PayPal and found Oneida has not refunded me for the item not received. I am very disappointed that they make it impossible to contact them online or by phone. Order No. *******THE ABSOLUTE WORSE EXPERIENCE. I finally received my order late even though I paid for the premium shipping but I got somebody else's order. Wanted the flatware for Thanksgiving so I'm really disappointed. I did talk to someone after waiting twenty minutes when I was looking for my order. She was flippant and did not know anything or follow through with what she promised to do. NOW, they've just taken the phone off the hook and changed the message on the answering service on the other number. Can't talk to a soul. Feels like dealing with a third world country business.