I'm genuinely confused how this company is able to stay in business when their prices are 2x higher than their competitors! I bought a series and then quickly returned it when I discovered it's $40 cheaper through Amazon/Target/walmart etc. Listen, I'm all about supporting local/smaller businesses but good lord, even a normal book in the series is $7 more expensive than what I find elsewhere. At least price match Service Value QualityMy local BAM downsized the magazine rack to a 1/5th of what it had been. They got rid of all the magazines I would have looked at. They also got rid of their cafe. Meanwhile their selection of computer books has dropped to virtually none. Their selection of non book stock has surged, leading me to wonder whether it wants to become a toystore. I don't get to a bookstore very often but this visit just tells me that BAM is not far from going under. Tip for consumers:Sad to see a store in its dying days Products used:None - they had nothing I wanted Service ValueWas excited to see they had a Hardcover version of a certain book that I was looking for, order 3 of them immediately since I knew it is something that would sell quickly. Then was seriously disappointed when I received 3 very cheap Paperback covers of that same book. Made sure to try to contact Help and see if they could send me what I ordered. If I could give 0 stars I would, 1 is too many. I got the run around and they found it outrageous that I expect to get what I ordered and that I didn't want to run around during my limited time off to jump through hoops to get what I ordered online. Then they made me feel like I was trying to scam them out of 3 crappy paperbacks and refused to do exactly what they were expecting me to do, to fix their mistake. Long story short after spending thousands of dollars, yes thousands, on books from Books A Million I will no longer be spending my money here. And from the other reviews here I can see that this will be another book store that slowly fades away. Tip for consumers:Be careful with what you buy online this feels like they have this policy because they try to scam people out of more money to get what they ordered in the first place. Products used:They still have not sent what I ordered and continue to refuse to do so. Service Value Shipping Returns QualityDo not buy from this online bookstore. They changed my shipping fees at the last minute (after you click purchase they end up charging you double) and then they don't ship it in the time they say they would. When I received the book, it was damaged. The customer service is bad. They give you stock answers and don't address your issues. Of all my experiences buying books online, this was the absolute worst. Trust me, you will regret purchasing from this seller. Products used:Book Service Value Shipping Returns QualityOrder the Pokémon booster pack for Christmas on 12/11/22 It was shipped on 12/15/22 and the item was returned back to sender 12/22/22 (Unknown reason & BAM doesn't know why it was sent back to sender either) They got the item back and did not process a refund. I reached out 1/17/23 and was told they need to confirm with the warehouse department (even though the tracking confirmation is proof) I still waited a week, no reply. Have to dispute with my bank. They stated on the website "Both USPS and UPS only hold tracking information for 120 days. We are not able to conduct a proper investigation after that point to take further action. We apologize for any inconvenience." Think they're just trying to drag it out so they don't have to do a refund and think they're the one that rerouted the package back to sender. First and last time ordering for them. Tip for consumers:Don’t expect an automatic refund. Must reach out/dispute immediately. Products used:Pokemon Sword and Shield 11 Lost Origin Booster Service Value Shipping Returns QualityOrdered 3 books that were supposed to be in stock - 2 in transit and 1 label made after 5 days when delivery option said 3-5 days. Customer service inept, has a link to bam.com which is not their website! Unbelievable! Never again, but I got a gift certificate so had to use.For someone like me (disabled) who can't drive particularly far, having the membership is fantastic. The fact that they use actual boxes is a far cry better than Amazon! I've recently done a comparison and most times they're actually cheaper than Prime. Bravo! Keep up the good work, and you'll keep a customer for life. Tip for consumers:Get the membership if you're a bookworm, it includes free shipping for online orders. Products used:Books, Pre-order Service Value Shipping QualityBought into the event thinking I would receive a signed book. Book arrived not signed. Wondering why I would pay $35 for a book they are selling for $20. Disappointed and dissatisfied with customer service response. BAM will never get my business again. Anyone else thought they were buying a signed book? Service Value Shipping Returns QualityHave ordered multiple times from Books-A-Million and I continue to receive outstanding service from this company! I highly recommend. Products used:Books Service Value Shipping Returns QualityOrdered for 160ish pre xmas as a back-order. They cancelled 2 months later and re-listed the item at $214.99. What a horrible company. Also, any emails you send or customer service response takes them an entire month. It doesn't take a month to reply to an email. Never using this garbage site again. Service Value Shipping ReturnsBought an Eric Burdon and the Animals LP for $16 which had an "Anti-theft" sticker preventing me from seeing the record. I was told I if I opened it, I bought it. Took it home and played it. Very scratched, even after deep clean. Virtually unlistenable. Will never set foot in a Books a Million again.Do not buy from BAM! Almost two weeks and my book is stuck in pre-shipment, even though the header of the email said "shipped". I go to my account and check UPS and it hasn't been shipped. They haven't even gotten the package. Took two emails to them to finally get a response several days later with some lame excuse that it is the UPS causing the delay and it will take 14 days to get to me--how about actually shipping it first? Do they not realize that most people buy from other places as well that use UPS? I get packages from UPS several times a week with no delays. Seeing other reviews, I am not the only one who has this issue and we all have been given the same response and no product. There are much better places to buy books from online. I had to escalate things with Paypal, and they sent in the same lame auto-response about UPS taking 14 days, when it has been stuck at "order information received" for TWO WEEKS. According to Google: "UPS has received the electronic transmission of shipment detail from the shipper and a label has been created for your shipment. UPS does not actually have possession of this package until there is an additional scan on the package."--They LIE to you about shipping things! This behavior is unacceptable! Products used:Book Service Value Shipping Returns QualityI purchased an item that was said to be "in stock" and the site had cancelled my order and took my $15 without providing me a refund. I contacted their support twice after finding this out by looking for item updates on their website and WEEKS later after contacting them they simply answered that the "transaction was cancelled", yet they still charged my bank and the transaction was STILL there, $15 taken out of my bank from Books A Million. I have never gotten my money back, and this was back in January 2021. Do not recommend. Tip for consumers:Don't use this site. Products used:None. Item was never sent.I ordered 2 books the last week of February, it's 3/12, and no word on if it's shipped, no eta on delivery, nothing, tried checking online and it won't open. Service Value ShippingBought a digital book. Their version works best with Adobe Digital edition, which you have to log into with your BAM account. But it doesn't matter. File won't download on my iPhone and will download but not open on my laptop. $15 wasted and I'm sure I won't get a refund - should have gone to B & N. Products used:None Service Value Shipping Returns QualityShipping charges on top of service charges and just horrible service. Standard shipping not even an option... had to be express... with nearly the same delivery estimate. Rotten. Tip for consumers:Go to Amazon instead Products used:None. Cancelled the order Service Value Shipping Returns QualityI took 20 used, good as new books in to sell. They picked 11 (mostly hardback Stephen King books) and wanted to give me $8.00 for them. Not even a dollar each. I'd rather give them to goodwill to sell. Barnes and Noble for me now to buy books. Service Value QualityStore tried to charge me $10 more in store than their own website. Manager told me to go buy it on amazon Products used:ended going toAmazon Service ValueWhat we love about Books a Million is the atmosphere and the ready supply of great books. It has great customer service. Gulf ShoresPaid for the membership to get the wifi but it's still terrible. Expected better. The book selection isn't bad though. Could use in-store audiobooksI ordered the promised neverland volume 19 and kakegurui volume 6, neverland shipped between 2 days, i was really worried about the reviews people have left but i havent had any bad experiences in person or online. Kakegurui said it would take 2 to 4 weeks to ship ill update when it comes in. Tip for consumers:if you are worried about the process,i recommend to go in person Products used:book Service Value Shipping QualityI ordered 2 books, 1 was a preorder. The 1 at book "shipped". The tracking # showed it never left the warehouse. Took 4 weeks to get a refund! Then they just canceled the preorder without telling me. What a joke of a company. Products used:None. See review Service Value ShippingI ordered an IN STOCK book for my daughter's birthday. Was told it would ship out 24-48hrs. Finally get an email that it was shipped. I keep checking the tracking number and the book makes it to Ohio, but then for some reason is shipped all the way to Seattle Washington. Mind you the book was going to Michigan. Contact customer service and tell them about the issue and how my daughter's birthday has come an gone. As how do I return the book and was told unless it's damaged I'll have to pay a fee to return it. I will never buy another book from them due to their choice to use a bottom teir shipping company to save a few dollars.I did a pre buy in April, 2021. The book release was November 23,21. I received an email that it was mailed out November 17. Well, here it is December 1 and no book. The tracking link doesn't work so I tried email their support address. Undeliverable. Finally found a phone number and customer service said it was in Arizona. I live in Las Vegas. Still no book. Everyone else has received this book from other companies. When I called they said it was a big order and there was nothing they could do. I will never order from them again.I ordered a calendar December 6,2020. It is December 19,2020 and the item is still not here. The tracking link on their order confirmation does not work. I called Customer Service and they are blaming USPS, saying it takes 14-15 business days to receive an order because USPS is backed up. Very strange - other online orders I placed this year arrived timely or with only a slight delay. Certainly not 14-15 days! What is their game? I will never order from them again.