Long story short Hertz would not refund my account after dropping the car off early I talked to numerous hertz customer service people who all assured me I'd have my money back within 7-10 business days - I asked to speak to the supervisor Earnie who said you were refunded yesterday -if it's not in your account take it up with your bank- and hung up on me, so I did my bank got me my money back - two months later Hertz sent me to collections for the exact amount they owed me. 9 month ordeal still going on. Service ReturnsDespicable company that tried to get my money although i never signed anything with them. They told me later that they own Firefly car hire who also tried to grab my money. They referred the issue to debt collectors! Without even reviewing my case or answering my emails. Didnt even want to talk to me on the phone. It was a result of a VISA credit dispute that resulted in my favour. 6 Months later Hertz popped up and want that money back without answering any of my questions regarding this issue. Thinking serious legal action against them and their side kick eos debt collectors Products used:car hireAs a loyal member of Hertz's Gold Plus Rewards President's Circle, I had always expected a seamless and hassle-free experience with them. However, my recent encounter at the Nashville TN Airport branch left me thoroughly disappointed and frustrated. First and foremost, upon arriving at the rental counter, I was dismayed to find that I was not given the option to choose my vehicle, as I had been in the past. Instead, I was simply handed keys without any consideration for my preferences or needs. This lack of personalized service was a stark departure from my previous experiences with Hertz. To make matters worse, upon receiving my final bill, I was shocked to discover a charge of $615 that had not been previously agreed upon. Despite being a President's Circle member, I was subjected to this exorbitant "upgrade" fee without any justification. Apparently you are charged for the guaranteed one-car class upgrade that is listed as a perk. Adding insult to injury, my attempts to contact a live agent to address these issues were met with frustration. Every phone number I called directed me to the Hertz app or website, leaving me unable to speak with a real person to resolve my concerns. Overall, my experience with Hertz at the Nashville TN Airport was extremely disappointing. As a loyal customer, I expect better treatment and transparency, especially as a member of the President's Circle. Moving forward, I will be exploring other rental car options and cannot recommend Hertz at this location to fellow travelers or my company's travel department. Service Value Returns QualityWhen picking up my reserved vehicle at Barcelona airport I was asked if I wanted personal insurance coverage. I declined the coverage but the agent slipped it in the contract anyways. Lesson learned: always look at all the details before signing a rental agreement, no matter how long it takes. This lesson cost me 120 Euros for useless insurance. Products used:Car rental Service Value Returns QualityI worked for Hertz Rental Car in Redwood City as a driver. There was a little clerical Mishap concerning my paycheck. Hertz supervisors made good on it in an exceptionally Kind and generous fashion. And the local office was very nice to work for. If these are Examples of Hertz style, then I say "get on the road with Hertz!" ServiceCon dos meses de anticipación rentamos en la página de Hertz una camioneta, la más grande que ofrecían, para nuestras vacaciones de Navidad en familia que incluían rentar una camioneta en L.A manejar ahí y luego a Carmel y a Big Sur y devolverla en Monterey. Al llegar a LA nos asignaron una Escalade, firmamos y pagamos. Ya teniendo, con esfuerzo, adentro de la camioneta todas nuestras 5 piezas grandes de equipaje y listos para salir del estacionamiento, nos bajaron del coche! No les importó que ya hubiéramos pagado y que tuviéramos el contrato en la mano; al parecer llegó un socio 'dorado' y más importante que nosotros y con todo y nuestro contrato ya firmado nos bajaron. Gente muy mal educada, muy groseros nos hicieron sentir muy mal, parecía como si en lugar de haber rentado una camioneta la hubiéramos robado y se la estuvieran devolviendo al dueño. Horrible. Con exepción de una de las gerentes con las que hablé después para que me devolvieran al menos el dinero pagado y del sr que nos atendió al llegar que sí se portó bien, las demás personas en Hertz Los Angeles no deberían estar en contacto con gente. Su trato muy malo. Gracias a Dios el resto de nuestro viaje fue bonito. Pero una experiencia así lo pudo arruinar. Preferible no usar Hertz nunca jamás. ServiceI was driving your rental when a 6 ft tractor retread came at me and I couldn't avoid it without causing a deadly accident. Damage happened to the car. The amount of fees you are charging me for this are insane. You are robbing me for your cost of doing business. It is unethical and a completely ignorant way to do business. Not only will I never use hertz again but I will be discouraging everyone I know to ban hertz. The amount of social media posts I will be making will cause even more to go elsewhere. You also charged me for a toll and I was never on a toll road. You seem to think you can just use my credit card as though you pay the bill. You are a rip off unethical and ignorant company not to mention your total lack of customer service as I have been trying to contact your claims department and never get a call back or a live person to speak with. Service Value Shipping Returns QualityIn three recent Hertz rentals, they had no cars available despite taking my reservation and my being a President's Circle member. In each case, a bunch of other people were also left without cars. The manager at the one in NYC said he thinks this is the company policy despite it being illegal in New York. Sounds like an opportunity for another class action lawsuit against Hertz. I guess leaving their customers stranded without a car is better than having them arrested for stealing a car that they rented! Service ValueI went online and reserved a Tesla for $50 a day for two days. When I arrive this morning to pick the car up, there was no Tesla and the only thing available was something super expensive in comparison. I feel like this company is very deceitful and uses and abuses their customers. So sick of these large companies getting away with all their lying deceptive practices and schemes.Rented a car for 6 days and on day one, tire issue's. Then tire issues all week and with many calls to Hertz no one ever answered & voicemail was full so couldn't even leave a message. I called several numbers and even selected road side service needed but again no answer nor option to leave message because vm was full...so disappointed with our whole experience...AND NO ONE TO TALK TOO ABOUT IT...Never again and will share with over 300 people I just work with not including entire family and friends. Tip for consumers:Very unhappy and would like a response Products used:Rented a car during vacation through Hertz Service Value Returns QualityI worked in the call center in Oklahoma City. This is a place that requires a disciplined individual to successfully work here, and most people in the age group they usually hire, people in their 20s, don't have that. The first thing our training group noticed and openly commented on was when reviewing the handbook that the company seemed to be out to get their employees. Admittedly, being only 24 years old I didn't have the level of maturity they were demanding in the job, but it wasn't going to work anyways because of the petty nitpicking. Because of this, they went on hiring binges at the first of every year. People would quit during the year, and they wouldn't replace them until they started hiring again the next year leaving themselves with a skeletal crew by year-end. I had people in the building ratting me out and even people at the rental locations tracking my supervisor done when I advised customer of the wrong information. After four months, I could see I attracted too much negative attention. I went into the office at the start of my shift and said I was quitting right in front of a group of new hires that just happened to be there. I now make over $200K per year and have never rented a car from Hertz. They usually don't have the best rates anyway. Products used:Worked there Service Value QualityI arrived at Hertz car rental Hwy 49 location gulfport ms on Friday March 8 to pick up car I reserved Location was closed I had no notice Missed sons weddingHertz, Dollar Car Rental and Thrifty Car Rental are all owned by the same corporate SCUMBAGS that SCAM people when renting cars BUYER BEWARE! I will go to the ends of the Earth to make sure EVERYONE knows what a SCAM Thrifty is! Upon arriving for my rental ("Manager's Special"), the attendant took my credit card and ID for a rental that I reserved, checked in via text the day prior, ALL at $169... He ('Jay' at Portland Airport) handed me back my card and a receipt for $536. I ADDED NOTHING... He said the online reservation (THROUGH Thrifty Car Rental 's website, NO THIRD PARTY) was "just an estimate"... So, my car went from $169 to $536? Yup! BUYER BEWARE! When I questioned Jay, he became so upset, he ripped my receipt out of my hand, told me he is refusing to rent to me, and now three days later, they still have a hold on my card. Refused to let me speak to a manager, refused to tell me a manager's name, took my name and number and said they would call me... NOTHING. This company is nothing but CROOKS! Products used:Car Rental agreement Service Value Returns QualityThis service rescued me when I urgently demanded a car to drive. You easily choose th pick up and drop off locations, as well as specify precise time period, and you can enjoy a wide selection of cars of different classes. That is what I liked the most about Hertz. As far as I know the service is represented not in every state but I was in Florida, so grabbed this chance and again thank you very much for saving my life, LITERALLY!Never take the car from Hertz, they are more than double the price of the market. If you are planning to book one at the airport, it is better to reach your destination by Uber and book through any other local company. Before you realize they are looting you, you will be well under a lot of money and will repent. I am telling you from my personal experience, that after paying over 4300$ in two weeks I realized the same could have been done maximum of USD 600. Never, Hertz, we get under the impression of Tesla and all through them but it is all a trap. Worst company to take car rental from. I took Tesla and lost my Key, I called the call center they told me USD250, and to take a replacement, when I went to take a replacement they charged me USD400 dollars for the key, and the person at Newark airport in the Gold member area was damn rude. When I said okay I will return the car, this person charged me a full week despite I returned in one day, I did not realize it earlier, but after a few minutes when left, ran back to him what he did. No apologies nothing, he just said "O" and then adjusted it. As if he is doing a favor to me. First, we stand in the queue every time for over an hour, where one person will be there who is least interested in working and above that charges you exorbitant money and loots you. My advise do whatever but keep away from HERTZ. Tip for consumers:Never take the car from Hertz, they are more than double the price of the market. If you are planning to book one at the airport, it is better to reach your destination by Uber and book through any other local company. Before you realize they are looting you, you will be well under a lot of money and will repent. I am telling you from my personal experience, that after paying over 4300$ in two weeks I realized the same could have been done maximum of USD 600. Products used:rental car Service Value Shipping Returns QualityCar rented from Hertz Toulouse airport for 4 days, on my return I was 1hour late due to heavy traffic at that day. I was shocked to see I got a charged 1 additional day of rental with an exorbitant rate equivalent to the 4 days rental. So simply I paid double the original bill for 1 hour delay. Very disappointed and feel raped by hertz, certainly it will be my last rental with them.Rental Agreement # ******* For a 13 days rental, I was deceptively charged $3,497.00 for an upgraded 49,000 miles driven car with poor shocks, bad steering and non-functional USB port. Complaint about the cars performance from the highway went unheeded, as the buck was passed here and there. In addition to $ 3,497.00, my credit card has been charged an additional amount of $695.00 without any explanation on my receipt as to what this additional charge entails. I could not find the explanation anywhere on Hertz's website either. Tip for consumers:See above Products used:Car rental Service Value Returns QualityI do not even want to give the Bozeman Montana Hertz Rental even one star! The customer service was so bad. The girls I dealt with Lynn and Christina were so rude and disrespectful! I searched Hertz.com for a vehicle for our trip to Yellowstone a year in advance and confirmed a car for one week of $575.68. When we arrived at Bozeman they said that when I reserved the car I used a code for a company called Woodforest. I had no idea what she was talking about. I reserved the car by going to www.hertz.com. They said that if I could not show proof of working for that company I would have to start all over again. Which I had to do and they charged me $1274.56 for the new reservation. They accused me of stealing because they said I tried to use a code that was not allowed for me. I believe this is a scam and they add the code to everyone's reservation to trap you into reserving again! You are on your trip already and need the car what else are you to do but of course start over and they double charge you. They said the manager was on a vacation out of the country and nothing would be resolved until they got back. I never heard back from the Manager ever. I have had to call back every time. No one ever returned an email or phone call. NEVER EVER use Hertz. Check the reviews! The reviews are terrible! There is even a Facebook page called Hert Rent a Car Sucks! Now I know why!Their customer service is horrible. They'll send an e-mail 3-5 business days later after an inquiry stating that they have a high influx of e-mails so they take a long time to reply then just tell you to call a 1-800 # and remain on the line for 10-15 minutes. Their e-mails are ALWAYS saying sorry for the inconvenience but the messages are completely automated. I cancelled my reservation at the end of the 15 minute call. Service Value Shipping Returns QualityMain caller line screwed up my order. After 45 minutes and giving them the new card number they canceled 1 of 3 cars I had rented. Didn't receive a cancellation email or text. Got to the airport and was forced to make a new booking at 60% over original quotes price when I was told my reservation was canceled. Was given different best possible rates by desk agent. Car wasn't ready till 2 hours after reservation. Spent over $4,000 on rental cars and was treated with total lack of care. Won't be using Hertz after that experience. Service Value QualityI always use Hertz services when travelling they deliver the car to where I need it, which is very convenient. Service Value Shipping Returns QualityI hired a hertz rent a car to pick up in their branch in Malta. I found additional damage other than what they had put on form. Before moving the vehicle i took several photos of the damage and the additional one. On returning the car they informed me that they would be taking 450 euros out of my account for the extra damage ie 3/16 of an inch paint chip. I sent several emails protesting my innocence on this but received no reply then without my permission they took the money out if my account this us tantamount to theft. I will never use Hertz malta again and am involving agencies to help return of my money. I am appalled that Hertz malta cantreat a customer like this. Service Value Returns QualityHi, we had a very disappointing case with car rental in Italy, Venice (Hertz franchise). A clear dishonest treatment. We had a car accident (fortunately not serious damage!), and after a very detailed investigation by local police (Slovenia) who did an exceptionally professional job we got an official report, that clearly claims that it was the fault of the other driver (local) and he also paid the fees (in accordance with specific paragraph of Slovenian legislation). All the documents, including Insurance, were forwarded to the office in Italy (where the car was rented). Despite a clear-cut case, they judged that we were guilty anyway and had to pay for the damage. It wasn't even an official response with arguments. Seems like the whole documentation was just disregarded 'by definition' (pictures, police report, insurance form). As it's an apparent contradiction to the facts! Presumably, a person will not be judged to pay a fee if s/he is not guilty, doesn't s/he? The worst thing is, that when we tried to appeal to the headquarters company in the US, they didn't intervene but just concluded, that the "Local office you rented the car claims that it's your fault'. That's it. They charge the credit card and no way that they find you 'clear off'. This is a way to force a customer to pay 'full coverage' just in case. It's a trick. Be careful! Products used:We used to rent cars from Hertz in different countries, but after this experience (a year ago) we'll not do it anymore. Service Value Returns QualityConsistently the worst experience out of all of the competitive brands. I have tried many times on business and the occasional leisure trip and Hertz always seems to mess up the reservation, overcharge, not be transparent, difficult to execute simple tasks via their website and poor customer service both in person - and if you are lucky enough to actually get an agent on the phone in under 30 minutes. No thank you. Tip for consumers:I'll go with a competitor any day after multiple poor experiences. Products used:Hertz Service Value QualityI prepaid for a manager special 2 or 4 door car. When I arrived the agent stated no 4 door was available, she would upgrade to a full size car. I told her I could get a better deal at another car rental. She stated she'd take care of me and give a 50% discount. I trusted her word, my mistake! My original reservation was for $276.38, my final charge on my credit card is $615.80. Very nice " bait and switch " Hertz. Shame on your agent for lying and stealing customers hard earned money. I guess nothing was learned from bankruptcy and the lawsuit of your former CEO. Service