Wish I looked at the reverse before I placed my order. I placed my order on Dec 26, and got an email saying it shipped on Dec 27, and the tracking number I received for my package keeps saying ' awaiting carrier pick up ', now it has been over a week, still no updates, when you call the customer service, they just ask you to wait. It's ridiculous, never had a company this had before, never shop there ever again! ShippingThey mess up orders, they don't follow up with what they say they will do. Lost packages that never arrive or arrive weeks later. Customer service is terrible! I can't tell you how many time I have been promised someone from customer service will email me with the solution, no one ever does! Products used:Shoes Service Value Shipping ReturnsWe purchased online, the wrong item was sent. I e we're told a replacement would be sent to us and they gave us a return label via email for the wrong item. The wrong item was sent back and we still have not received the correct item, reached out again for them to tell me it is out of stock and I would receive a refund. 3 weeks later no refund and I reached out again for them to tell me package is in process to warehouse and I will not get a refund until they receive the product. The WRONG product that we received. It has now been 1 month. We will not be buying from this company again, plus the customer service is not able to provide any information. They did not have the order # or tracking #. Very frustrating experience.Very bad quality, unfortunately. The designs are also not impressive, I think with the money this shop has they can put more effort into what they are producing. I would recommend rather buying from the local shops than supporting the corporations that use cheap labor from third-world countries. Service Value Shipping QualityI ordered size 7.5 Women's shoes they sent me size 5.5. I have to pay for the return when they messed up! Also no guarantee I'll get my money back but store credit instead. I would rather not ever spend another dime at this store.I wish there was an option to give 0 stars.I ordered a sweater, and it was delivered. I got a completely different sweater than the one I ordered, and after being connected to multiple different associates I learned that I had to go through the process of a return for the wrong sweater in order to get a refund on the correct sweater. The cherry on top is that the sweater I wanted all along was now sold out, and they cannot send me a new one. So, if I want to be refunded (which obviously I do) I have to process a return (which is a difficult process) on a sweater that I never ordered in the first place. They offered nothing else. If this company makes a mistake, it will become your fault and there is nothing they can do to help you. I will not feel comfortable ordering from here in the future, and warn others. Service Shipping ReturnsUrban Outfitters has a great collection of jean skirts. Love the variety of styles and fits. I would highly recommend buying skirts at Urban Outfitters. Tip for consumers:Love this store! Products used:Jeanskirts Service Value Shipping Returns QualityThey charged me for a dress and never sent it. They also don't seem to want to correct their mistake Tip for consumers:I will never shop here again. Products used:None. I never got them. Service Value Shipping Returns QualityUrban Outfitters is a company that does all it can to maximize profit, especially surrounding its cheap website template. They are too money-hungry to hire a dedicated dev. Team to create a website that doesn't become unresponsive every time someone clicks on an image to zoom in or click through the reviews. Whenever I use the website, it feels like I'm using an old Toshiba laptop from 2006 that's getting ddos'd. Honestly, I haven't had any negative experience with the actual clothing I bought from this company, but just keep in mind that Urban Outfitters is fast fashion - too expensive for its own good. The website itself highlights that poor quality. Service Value Shipping QualityBEWARE EXTREMELY POOR INVENTORY MANAGEMENT Ordered an expensive product (from a third-party brand that no longer ships to Canada) and was sent the item in the wrong colour, that sucks, but I'm thinking not the biggest deal. I talked to UO customer service to arrange an exchange, they said, "No problem, it will be processed in 1-3 business days" and to expect a confirmation email. I drove to a physical UO location to return the product. A whole week later, there was no news on my exchange, so I contacted customer service AGAIN and was told that the item was unavailable and that's why it had been refunded instead. (They had refunded it to my account, but there was no communication that the product was no longer available -- for all I knew the $$ would be taken back out of my account when it was processed.) There was no concern or explanation offered as if the item was ever actually available - is that why I was sent the wrong colour in the first place? The lady I passed the item off to at the physical location says that the warehouse OFTEN sends people the wrong products. I'm assuming the item was still in stock when I requested an exchange, otherwise the agent would have notified me then, meaning there should have been a product in my name at that point. To date, the website still lists the item as available even though the new customer service agent told me it was not. I was told "kindly" to "reorder the item once it's back in stock" -- Like I had when I ordered initially? Like I had when I requested an exchange WHILE the item was still in stock? YEAH RIGHT. Extremely disappointed at this incredibly hassle-filled and unprofessional handling on UO's part. Service Shipping ReturnsSo i ordered something right and received no email so had to spend like 30 mins trying to find my order and when i found it and tracked it all was well. I was wrong to feel that way because after a whole two weeks of waiting i check again and my order was randomly canceled. I am very upset like what. Tip for consumers:please don’t get ur hopes up. Service ShippingI chose to write an email, only because of my online experience. (In store staff, and availability is always great) (All my praise goes to in store employees, especially located in Millenia mall, sweetest genuine people who really do help and don't make checking out feel like just a transacation) On a different note, my experience with customer support (over the phone) was so unprofessional that I almost just wanted a refund. I don't recommend online shopping here whatsoever just in case of any mishaps.Their online orders are always messed up in some way. Any time I order anything it's always a problem. Previous orders wrong/late/says delivered but not. My last package was out for delivery for 10 days and never came. Terrible customer service that just refunds me instead of just getting the item to me. All I wanted was a hoodie. They can't even deliver one item. Save your time and money and find the original brand of clothes online from other sites that can actually deliver. Horrible company. I'm done with this company. Products used:I ended with nothing because they suck. Service Value Shipping Returns QualityDon't buy essentially they are disorganised or scammers I'm not sure which. I ordered three items and waited nearly two weeks for one stating pending and a false delivery date to then have to chase them. I was told the order is pending cancellation and once that happens they will return my money! What an earth is that about if I didn't get in touch were they just going to keep my cash. Moreover you know what stock you have so shouldn't have let me buy them and my money should have been put back in my account weeks ago when the order couldn't be fulfilled I should have been offered the chance to cancel my whole order as soon as they realised they were selling products they didn't have. This is fraud whether deliberately or accidentally. If a person walked into a store and accidentally' put a product in their bag and walked out I'm sure they would take action yet they have been sitting on my money for all this time without a word to me. Never again Tip for consumers:Don’t use it beware Products used:Not the sandals they never came. Cargos and shirts are awful quality and fit Service Value Shipping Returns QualityI am a very frequent customer of urban outfitters and have been ever since I was in high school. I have a sweater I got as a gift and have no receipt and will not be able to return it now or exchange it because of the new return policy with no receipt. I find it very rude, it almost makes me feel that they assume I stole it or some thing.I've finally cut ties with ordering from the UO app. I've have several orders canceled on me because I had ordered something they apparently didn't even have in stock to begin with. This last order I had placed was just one problem after another. It started out ok… ordered a light blue sweatshirt and sweatpants set. Arrived on time and I loved how they fit, but I didn't like how the color looked on me so I set up an even exchange on my app for the color called "washed black" (that part was easy). Dropped my boxed up items at UPS, took only 3 days for UPS to deliver the box back to UO, and this is where the problems began. UPS sent me a notification that they delivered my box to UO, but UO never sent me anything saying they received my return. After 5 days of no word, i reached out to customer service by chat and the guy said he sees that they received my items and that my new items will be shipped out in 1-3 days. Not even 2 minutes after ending that chat, I received an email stating UO received my returned items but that the new items I requested in the exchange are now out of stock and I'll be getting a refund. I went and looked on the app right away and the sweat set was still available in the size and color I ordered. I got right back on with UO customer service, this new guy apologized for the confusion and promised me that I would receive my new items. Fast forward another 6 days, UO still had not shipped my new items out. Once again I'm back on chat with UO customer service and this new guy said my shipment will be shipped in 24-48 hours. To my surprise, it was shipped in about 30 hours. So today I finally received the box with my exchanged items, and after all this waiting and messing around contacting customer service, UO shipped me the wrong pants (I received the men's version which are much longer, thinner and not as warm, and the color doesn't exactly match the sweatshirt… it's a little greyer). The skew number of the pants I received doesn't even match the skew number of the pants I ordered. Quality control must've been off work that day. Sweatshirt was correct, but what's the point since I wanted to wear them as a set. And what do you know, the correct pants are now out of stock so I can't even exchange them again… not that I'd want to go through this whole mess again anyways. This company is a joke. Quality control is a bottom priority for UO. Tip for consumers:If UO would put more thought into what they were shipping out of their warehouses (maybe hire someone to double check what has been packed in the boxes just to make sure it actually matches what the customers have ordered), they might have some happier customers. Products used:I’m returning both items since it was supposed to be a set. Since one is wrong, I can’t wear the set like I wanted. Service Value Shipping Returns QualityI ordered something in November. An email was sent saying it is on back order. Over the weeks item was shown in stock mine still not shipped. Called a few times was told it would ship. Still hasn't. Shame on them ordering a month before Christmas shouldn't be a problem. Over promise under deliver. I will never shop there again Tip for consumers:There customer service is clearly taught to say its on the way when it isn’t . They were friendly but had no idea if or when I would get my product Products used:None Service ShippingI bought overpriced jeans for their quality thinking that they would last for a while. Two months after my purchase jeans got ripped apart. I am so disappointed because I was really happy to buy some "good quality" jeans.A SUMMARIZED VERSION IF YOU DON'T WANT TO READ: The biggest issue: customer service. From my experience and the other reviews I've read, they tend mess up on orders all the time! Whether it's sending the wrong color, charging double, cancelling an item, or just not receiving the package at all. The only way to fix most of these issues it to contact customer service. Their hotline is terrible! Every time you try to call you have to wait (I've waited over 10 minutes serval times, and still no answer), and chances are you won't even be able to speak with anyone. Why is that? Because there's so many issues with other customers, that they're always too busy! Oh, and don't even bother with the customer service bots! The only way to successfully contact them is to email, which takes a long while. Even when you're in contact via email, they send the shortest emails and don't help much! They ignore almost everything you tell them and say something along the lines of "I'm sorry. Can't do anything about it. Here's a coupon!" Though they do have great clothes, the service out weighs it. I'm sure you can find a lot of these items on their own brands site, or at another retailer such as: Pacsun, Anthropology, Top Shop, Nasty Gal, and Missguided. Due to COVID-19 I haven't been shopping in person much, so this my first time ordering online for Urban Outfitters. The first purchase was back in April, there was a sale so why not? First, the items took incredibly long to get to me, I understand that due to COVID shipping may take longer and I understand that. What threw me off was the tracking, weeks past and the estimated date was still shown as the date that was 2 weeks ago, and eventually it said it was delivered. Now this messed me up! It said delivered for a week and my package was still nowhere to be found. The next week comes by and I finally get my package, but that's not all. They sent me a wrong colored item! I was very upset that not only did I have to wait, but I didn't even get the correct item. It took me days to get in touch with customer service, I'd wait 10 minutes multiple times a day on their customer service hotline-nothing. I tried using their customer service bot- nothing. I ended up having to email them, which took 2 days to get a response! And to my surprise another issue! Not only the wrong colored item, but they charged me double! It was so frustrating, I ended up having to take it up with my card company since Urban Outfitters pretty much ignored my plea about it. Anyway, I decided maybe I was just one of the few unlucky people... I made a second purchase and it was ok, still long shipping. Cyber Monday comes around and I can't find anywhere to find a good present for a close friend, I was doing some early Christmas shopping, and Urban Outfitters was pretty much a last resort. I found 3 cute items and bought it! For once I was pleased. Usually Urban Outfitters sends items separately, so I got my first two items with no issue... but here's the thing. It was December 12, and I get a notice saying that my last item was cancelled! They had none left in stock! This was a huge shock, seeing as I purchased it 12 days ago and it took that long for them to tell me. Plus, why is a product listed online if there isn't any in stock!? There wasn't even that little "there's only a few left!" sign when I purchased, so I know they weren't low on it. There's two reasons I'm upset, first being that this purchase was from Cyber Monday and I could've bought something else that was on sale, and now I'm unable to do so since many items are now full price. Second, it was supposed to be a Christmas Present and now I have to go gift searching again, which I like to finish early. Anyway, it's been 5 days and typically refund are given in 1-3 business days. I've just tried to reach customer service and I waited 30 minutes just for the system, not even a real person, to take my phone number and put me on a call back list! Don't know if this is due to COVID-19, but a miracle sale would have to go on for me to buy from them again! Tip for consumers:Just... don't. Service Value Shipping Returns QualityThe last 5 online orders I have purchased have had incorrect items. By the time I returned them (typicallya week or two after ordering), the item I was supposed to get was often not available anymore. In addition, it takes an unusually long time for refunded money to be put back on my debit card. (Between 1 -2 WEEKS!). I have never experienced this when getting a refund at any other establishment. It's always instantly back in my account with other retailers, so I don't understand why this is. I recommend paying in cash if you can.othetwise, you'll be waiting a LONG time for a refund. Otherwise, love their merchandise and costomer service. These both seem like company issues. :( Products used:I shop at Urban Outfitters quite often, and purchase items from all departments. I am however, starting to consider no longer shopping here; mostly due to the ridiculously long time it takes for money from returned items to be put back into my bank account/debit card I have never experienced this at any other retailer. All my other returns from different stores are credited back to my account instantly. I feel that if your store has your item back, I should have my money back at the same time. If you can't offer this for some reason via banking systems, then you I think you should consider providing a cash option instead. Having to wait 1 -2 weeks for a return to credit back into my bank account is absurd. Service Value Shipping Returns QualityI had one order that was split in two. The first order was delivered to a fast food restaurant and the second to the wrong building, the driver sent photos of it in the wrong building and didn't tell me where he delivered it but said that he wasn't going back to sort it out. I called Urban Outfitter's customer service just to be told that it's not their problem, it's the problem of the delivery company. I tried to get a refund and they said that they won't be doing that since they've recorded it delivered and that I should take it up with my credit card company. This is wild. Service Value Shipping Returns QualityFirst time shop here and also last time as well. They sent me a used pair Birkenstock with no box and it took 3 weeks to arrive. Worst experience ever Service Value