It's been over a month and my items are still missing according to them and no refund. They sent me a tracking number that never left Jamaica NY it kept arriving and departing the same location same zip everything. Dh gate customer service is trash absolutely no help at all. Not only did I have to dispute this card with my credit card, but also had to file a claim with the Better Business Bureau highly recommend not shopping care.I got prompt replies from DHgate and the seller as follows: they offered to refund USD0.01 to me, and asked me to get another style of item that I don't want as replacement. Dear readers and shoppers, what do you think about it? I feel extremely frustrated and humiliated! They were so GENEROUS trying to please me, but I won't give up to ask for my full refund and tell the whole story. Will update more upon receipt of their new replies. Sorry, boss, we have asked the logistics company for you, the logistics company told us that your package was lost on the way, we are very sorry, we can re-deliver for you, but the style you ordered before is not in stock now, can you change a style? We can deliver the goods again for you. Now we have changed to a logistics company that we cooperate with. We can receive the goods about the earliest day after delivery. Reply from DHgate 14 hours ago Hi Pat Wong, Good day! I'm saddened that you did not receive your order *******865 and you were not able to open a dispute. Upon checking, your order arrived in the wrong country on 2023-04-08. Since there is no current update for its location beyond the committed arrival time, I filed the dispute on your behalf to help you in getting your refund. Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your refund automatically on the 6th day from the time that the dispute is filed. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Mich Customer Service Center DHgate.com Dear buyer patwong1, Regarding your dispute order *******865, the seller has proposed a new solution as follow: Seller's Proposal: Refund only Refund Amount:USD 0.01 Refund Item：SEMBO City Street View Retro Hong Kong Food Store Figures Building Blocks Creator Expert House Lighting Bricks Architecture Toys Q0624 0 Reason: Item not received-Package was sent to a wrong address Shipping fee paid by: Seller Please make a quick response by clicking "I agree" or "Disagree". And also you may continue to message seller to reach a new proposal. If you are not able to reach agreement with the seller, you can "Request DHgate Mediation" for arbitration for arbitration after. If your issue has been solved aleady, you may close the case by clicking "Cancel Dispute" This is an automatic email sent by system, please do not reply this e-mail. Regards DHgate.comI ordered an item for an event it said it come before February 5th, well its been stuck in Saskatchewan for two months, I no longer need it. But I can't request a refund until it's here. I think my package is lost but there's no way of contacting them except by international call, no email, no customer support email or anything. I can't even report it either. I've tried contacting carrier many times via email, it's been over a month with no response. My second update said March 5th, well still not here, HASNT LEFT in almost 2 MONTHS. Do not order from themDo not use this site. I paid £80 for a coat that turned up with a broken zip, fabric not stitched properly and the ditching was frayed. I disputed this with the seller ( who had a returns policy) and was told to finish the stitching myself and that they can't refund as they don't make a lot of money. I disputed this with DH Gate and they refunded £20 and told me it was pointless returning the coat as it will probably get lost in transit so they would only refund £20. The customer service is horrendous and because your not buying from legit companies they can rip you off like this and there's not much you can do about it. I've also ordered things from there that have a guaranteed delivery date, this was missed by a month but the seller just ignored me when I asked them to cancel the order as I had ordered things for my holiday, over a month before I went and I didn't receive them until after I got back. Again DH gate have been no use in helping, they just want your money and sell you absolute garbage items that you can't return or get refunded on Tip for consumers:They don’t stick to their returns policy that they state on their website so be very careful when buying things because when they turn up in horrendous condition you can’t get your money back Products used:Coat and gloves Service Value Shipping Returns QualityI received a damaged bag, when opened a dispute the seller proposed me to send it back and I would get a a full refund including the the cost of re-shipping. He gave me a fake address and the bag was resent to me, I got a refund on the bag but not return shipping. The seller stopped answering my messages and couldn't get help through Dhgate customer service. I was nor even able to leave a review to warn future customers. Very disappointing Service Value Shipping Returns QualityPlease don't order from these people. I order my package over 3 weeks ago and still haven't got an update on my package. It says it's still awaiting shipping from usps. Fake tracking number and all. I deleted the app out my phone. Worse people ever! I wish I could star them a zero!The entire site is scam they don't even send items to begin with or give real tracking number it's fake same as tracking site they despise us of coarse they r ripping us off they want nothing else but to hurt us everywhere everyday possible they r evil corparaTion if u want to give ur money away send it to mr2 months to be sent wrong item. Another 2 months for replacement. Replacement also wrong. Refunded half of my money. There are much better, easier places to buy from, use one of them, dont go to DHGate Tip for consumers:Very clumsy website, hard to make human contact, harder still to get responses. Service Value Shipping Returns QualityThe first purse I purchase was Feb 1, no purse constant being lied too!