I had several pairs of Buckle jeans that lasted for years. When it was time to replace them, I went back to Buckle - thinking that I would be happy with the new ones. Not so. Production moved from Mexico to China. The material is very elasticky and cheap feeling. Definitely not denim. Within 6 months two of the three pair that I bought were already showing damage. I let Buckle customer service know and they were unwilling to help me because, by the time I called, I had owned the jeans for 6 months and 4 days. They were unwilling to do anything because it had been over 6 months. These jeans pull away from rivets and run like cheap pantyhose. I will never buy this brand again. Products used:Jeans Service Value Returns QualityThey charge you high price for their products & the quality it's sucks! I bought a bunch of items, but their belts are a completely joke. 3 weeks after I bought it, it broke. Cheap metal or whatever they use to make them. Products used:Jeans belts shirts shoes Service Value Shipping Returns QualitySo I bought a shirt on after one wash either was stained with the same label of the shirt when I called the company and let them know what they were happening they blame them on me, they say I didn't know how to wash it so that's why the labeling dye anyways after spending almost $500 with them for the first time at this store and last. Don't buy from them they are cheap and have bad customer service. No, wander they have a low rating Tip for consumers:WARNING !!!! you are getting cheap clothing! Service Value Shipping Returns QualityThe store employee was extremely helpful. He educated me on how to find the correct miss me jeans in my correct size. He explained to me how miss me jeans work. His name is Jonathan at the reno nv store Meadowood mall location. I would highly recommend this store to my friends and family. Products used:Miss Me Jeans, BKE Glitz Metallic Leather belt, and Affliction tee shirts. Service Value Returns QualityI came in the store looking for jeans, as I'm looking around I see several Employees walking around helping customers, not one approached me. After finding a pair of jeans, I wanted to try on, I stood at the counter for 2 to 3 minutes to see if I can get in a dressing room. She took me to a dressing room, and finally asked if I needed any help. I told her specifically what I was looking for. She said that she would go find a few things and bring them back to me. Again, I waited for several minutes for her to bring me some different styles. She never came so I got dressed and as I'm approaching the door, I see her with another customer, I feel like that your store is geared more towards young people and when they see older people they don't think that we should be wearing those type of clothes or maybe we don't have money, it's the older generation that has money and regardless of your age, your looks or what you think somebody has in their wallet, you should always give good customer service. I've been in that store and dropped $700 at one time, so yes, I am very disappointed and hurt.I only used this card upon purchase due to discount on the time of purchase. I paid the balance off in full when I received the bill. I was charged $1, interest fee which I was not aware off. In the end in order to keep and maintain my credit score they made me pay off the interest fee and I paid it unhappily. I strongly suggest not to apply or fall for their trap of scam fee. I do not know how many people they are scamming. Service Value Shipping Returns QualityPurchased several items online & returned a few, providing both order number and original email, & the rep (and her manager) kept trying to tell me that the items I was returning were not on my order despite the pics on my phone and the order details that matched all SKUs on the tags (still attached). They finally figured it out but it took forever & I have no idea why it was so hard considering all the documentation I had. Just had to each out to customer service again for an item that is over 1 week past delivery & likely lost in shipping based on tracking details. They are telling me to keep waiting since FedEx still shows as in-transit. Not sure how long I will need to wait to get a refund on that since technically isn't a lost item always in transit since it will never reach its destination? Interactions are just so much more time consuming & irritating if you have any issues, so I plan to stop shopping here.I would never purchase from this store! They will not resolve any issue and the employees could NOT care less! Tip for consumers:Do not shop at buckle Products used:End up using???? What kind of question is that Service Value Shipping Returns QualityI hate that certain brands you can really only find here due to exclusive styles. However, this place is a nightmare. Going in you just about get harassed by the employees trying to sell you more stuff. It's not their fault, and I just let it ride. The company has such strict requirements for selling more and more stuff. Which is ridiculous in a retail environment like this. Finding the item in the store in my size has always been difficult. Of course they will have it sent to the store, but that defeats the point of me walking through the doors. Looking online- none of that is in stores. Sizing is way off from buying direct from brands. Oh, and they charge you shipping (no matter how much you spend), and charge you shipping back for a return/exchange. Then you get charged shipping again if you just need a different size. And it's all part of their marketing strategy. They want you to have the item shipped free to the store, so they can hound you to buy more stuff! Shipping to the store took longer than shipping to my house. This will be the last time I give them my money. Tip for consumers:I selected partial refund due to the shipping costs not being refunded, and charged everytime Products used:Jeans Service Value Shipping Returns QualityI ordered a pair of sandals and received two right shoes and they were not even the same size. There was no shoe box, they were just tossed into the shipping box. I tried to contact customer service but was told they are very busy assisting other customers. Here's hoping I didn't just donate to them my $50.00. Tip for consumers:Don't order from them online. Service Value Shipping Returns QualityI bought a pair of shoes and wore them 1 time for a few hours to see how they felt and found that the duct itself was horribly designed. The shoes stretched out to the point that they were slipping on and off my foot, I brought them back to the store and Eboni employee# ******* refused to return them. I then contacted customer service which was a waste of my time as well they didn't help at all. This has always been my go to store to shop well seeing and reading all other reviews I can assure you, you will no longer get my service. Clothes and shoes have to be able to be returned because just because you try it on does not in a circumstance mean that it will be comfortable or a great fit for anyone. Your companies return policy is an absolute Joke and explains tremendously why you have a 2 star rating. I would not recommend buying anything from this store because if it doesn't work out well consider yourself screwed. Tip for consumers:If you buy something and it is not comfortable or doesn’t fit right if it has been worn they WILL NOT RETURN so best bet shop elsewhere!!! Products used:Shoes Service Value Shipping Returns QualityThe first time was amazing! Very nice employees, nicely put up (organized), and much more awesome things. Laran was my helper at the west town mall buckle. Love how they sell youth clothes! Now my favorite store in west town mall. Products used:clothes(all)Worst store in Topeka I will never give them any more of my money New manager is awful Tried to take back a brand new pair of jeans and she would not let me return them She acts like she is superior to everyone Awful person The girls who used to work there from the mall were wonderful but then they changed management I'm seriously going to tell everyone how awful they are Please don't shop there I should have read reviews on them before I bought from them I'm close if my credit card down Tip for consumers:Please don’t shop there Take your business elsewhere Awful store Products used:Jeans Service Value Shipping Returns QualityFirstly, they have GREAT quality clothing of many brands. Thier sizing is always true to chart & consist. They check things before sending them out and if there is EVER any issue or even just something you don't fit as much as you'd hoped, they are always very kind and helpful. VERY HELPFUL CUSTOMER SERVICE. Great place to buy from and know that you will never be ripped off. Tip for consumers:Excellent customer service Products used:Pants, shirts, jackets, shoes, men's, women's, kids, sweaters, socks. Service Value Shipping Returns QualityThey continuously send the wrong items then make you jump through hoops to try getting it fixed. Horrible customer service Tip for consumers:just go to the store. The website either doesn't have accurate photos in their database or the sku #s are completely off. either way there is a 50/50 chance that you get what you ordered and they in no way make it easy for you to get refund or even just get what you ordered. Products used:jeans Service Value Shipping Returns QualityReceived a pair of jeans as a gift. Went into return them. Only had the gift receipt. Clerk explained without the original receipt it would be store credit. Even though the original tender was cash. Tip for consumers:Terrible store policy Products used:I ended up getting a store credit card. And won't be back to the buckle. Service Value Shipping Returns QualityEvery pair I buy ripped out at the same place. I tried a bigger pair thinking I gained weight NO THEY ARE JUNK Tip for consumers:DON'T BUY ANY JEANS FROM BUCKLE Products used:Maurice Service Value Shipping Returns QualityHad jeans for 1 week and the button fell off! Now I have 3 pair of buckle jeans that the button fell off! 300.00 worth the useless jeans! Buckle could care less! Tip for consumers:Don’t buy jeans buttons fall off- 3 pair I have from buckle that button fell off! 300 worth junk jeans! Products used:Jeans Service Value Shipping Returns QualityNever missed a payment and they decreased my credit limit. Knocked my score down. Customer service = Tip for consumers:Don’t accept a Comenity bank Buckle Card Products used:Shoes and Clothes Service Value Shipping Returns Quality