Coupon > All Stores > PetFoodDirect.com Coupon > PetFoodDirect.com

  • Site Name:PetFoodDirect.com
  • Site Url:http://www.petfooddirect.com
  • Coupon use:How to use PetFoodDirect.com coupon
  • Description:PetFoodDirect.com (Pet Express) was founded in 1997, is the world's well-known professional sales all kinds of pet food and supplies network of retail stores. It is committed to provide consumers with a one-stop shopping experience, to provide cheap and high quality pet products for consumers. PetFoodDirect.com sales of products mainly include: dog food, cat food, canned food, nutrition, pet toys, pet cleaning supplies and pet medicine etc..
  • PetFoodDirect.com Review

    Update: I was just randomly charged for $86 from Chewy for an order I never placed. They canceled my previous orders without explanation the past 3 months, but then randomly bill me for an order I did not place? This screams FRAUD. They have canceled my order the past 3 times for no reason. They refuse to respond to me regarding the orders. If they don't want people to use the auto ship discount, then they need to stop offering them. I have since found a reliable supplier for my pet supplies. But be warned. Just because your order goes through, doesn't mean they will honor and ship it. Tip for consumers:Their customer service refused to respond to my emails questioning why the continued to cancel my orders. They just randomly charged me $86 for an order I NEVER placed. Products used:None. I shopped elsewhere
    Chewy is absolutely horrible. They advertised a dog house as being waterproof and can he outdoors. In fact it is not at all. It rained the next day after receiving and I had it outside. It leaked really bad. I contacted them and told them even sent pictures. They told me to donate it and that I'd get a refund. So I did that. Now after I donated it and never got my refund they now want me to return it. How can I return it after I already donated it to a shelter and even have proof of that too. Now they have stolen 200.00 from me and telling me too bad. Absolutely horrible company and customer service Products used:Dog House Service Value Shipping Returns Quality
    Above and Beyond I have been using Chewy's automatic subscription for my dog's flea/tick medication for over 5 years, but when my dog suddenly died on Thanksgiving, I didn't even think to cancel this subscription. When the medication arrived in the mail, I sent an email to the support team explaining our heartache and wanting to return the medicine and receive a refund, if possible. The support team was incredible. They responded in genuine compassion, told me I could donate the medicine to a dog rescue near me and they would immediately refund my account and cancel my remaining subscription for me. I was very touched, but then they sent me a beautiful bouquet of sunflowers in memory of my Ivy a week later that left me in tears. When our family is ready for another dog, we will absolutely be using Chewy whenever we can. I would recommend them to anyone. Thanks again Chewy and Matthew L for the comfort you brought us during a difficult time. Products used:Flea/tick medicine Service Value Shipping Returns Quality
    This site wins when it comes to selection, price and shipping speed. Everything delivered in 1 or 2 days max. Box and packing is top neat. Watch out when they have special deals to make more savings. Products used:Cat wet food and flea treatment Service Value Shipping Quality
    The worse company on the planet. I returned 2 Kitty Litter Robots, the buttons would not work. I was told by that operator to keep robot or donate it; I called 10 days later asking where my refund is and told you have to return the Robot; thank god it was still in my garage & not thrown away. Sent back & waited nothing; I call oh your card was not working; no call or email to tell me this, and this could have been cleared up weeks ago. I called today and Lexies the supervisor hung up on me because I was recording; THEY ARE RECORDING. Called back after Lexie hung up on me and chatted with a JIM. Still not happy I have to wait to see if they accept a new card to send money back. Its same bank. A call this afternoon I am told. I looked up who owns Chewys and it is Petsmart the biggest scam company ever. I signed up my two dogs for their Banfield pet insurance. One dog died, I spent a day on phone try to cancel my dogs insurance, my daughter tried on another day, no answer. So I paid for a yr for a dead dog. Next dog died and I changed my CC due to theft, Banfield Insurance turned me over to collect for $35. Every time I applied for anything Banfield popped up on my credit report.If you cannot get a hold of them to cancel what are you suppose to do? 100% Scam company. I will not be using Chewys EVER AGAIN! Tip for consumers:Waste of money.... Products used:The worse company on the planet. I returned 2 Kitty Litter Robots, the buttons would not work. I was told by that operator to keep robot or donate it; I called 10 days later asking where my refund is and told you have to return the Robot; thank god it was still in my garage & not thrown away. Sent back & waited nothing; I call oh your card was not working; no call or email to tell me this, and this could have been cleared up weeks ago. I called today and Lexies the supervisor hung up on me because I was recording; THEY ARE RECORDING. Called back after Lexie hung up on me and chatted with a JIM. Still not happy I have to wait to see if they accept a new card to send money back. Its same bank. A call this afternoon I am told. I looked up who owns Chewys and it is Petsmart the biggest scam company ever. I signed up my two dogs for their Banfield pet insurance. one dog died, I spent a day on phone try to cancel my dogs insurance, my daughter tried on another day, no answer. So I paid for a yr for a dead dog. Next dog died and I changed my CC due to theft, Banfield Insurance turned me over to collect for $35. Every time I applied for anything Banfield popped up on my credit report.If you cannot get a hold of them to cancel what are you suppose to do? 100% Scam company. I will not be using Chewys EVER AGAIN! Service Value Shipping Returns Quality
    Fantastic customer service and products. Our beloved Buddy passed away and they are the most caring, compassionate company we have ever done business with. When we get another dog, we will continue to get our products from Chewy. Thank you! Tip for consumers:Fantastic customer service and products. Our beloved Buddy passed away and they are the most caring, compassionate company we have ever done business with. When we get another dog, we will continue to get our products from Chewy. Thank you! Products used:Revolution Service Value Shipping Returns Quality
    I have been a Chewy customer for over three years and other than a few minor issues, I've never had a problem with them until the past months. They started charging me over a hundred dollars for a deposit in addition to my monthly orders. Was never notified of any changes and when I contact them they claim it's because my stuff comes from different warehouses. My stuff has always come from different warehouses and has never been a problem before. They do put the money back into my account when within two to three business days after my order arrives but I'm on disability and my budget is limited. Service Value Shipping Returns Quality
    I have been using Chewy for my 4 dogs and 1 cat for over 5 years now. The customer service and how they always make things right continues to surprise me. They go completely above and beyond for customer satisfaction. Recently we had to put down our 12 year old chocolate lab and I had ordered some things for him before he passed so suddenly. I emailed Chewy to let them know I no longer needed the items as we had to put him down and to my surprise, Chewy sent me the nicest response with comforting, understanding and supportive words for our loss. THEN, I received a beautiful bouquet of flowers to my door step the very next day with another wonderful message from the Chewy team. It made me cry and I just feel so happy there are people and businesses like this. Thank you Chewy for all you have done and do for our furbabies! Service Value Shipping Returns Quality
    Chewy has a problem with the carrier of their choice, Fedex. The lable indicates to ring the bell, still Fedex leaves 60+ pound boxes in the sidewak, outside of the property. Reported the problem to Chewy several times, all I get are appologies that I cannot pour on my cats litter box. After contacting Fedex, they assured me that the problem is coming from Chewy that is not paying for door delivery. Pathetic the way business are conducting themselves nowadays. Tip for consumers:appologies and sorriness do not solve bad service and if shipping is offered, shippin is part of the service. Products used:pet supplies Service Shipping Returns
    We have been customers for many years, since Chewy was known as Mr Chewy. We volunteer with a rescue and have spent hundreds each month with Chewy. Chewy used to be an amazing company. Competitive pricing, fast shipping and above all else, wonderful customer service. Unfortunately, about the time the pandemic hit, which coincides with Chewy being purchased by Petsmart, things have changed dramatically for the worse. We had a problem with a Frisco cat tree. Our rescue has purchased a few dozen Frisco cat trees from Chewy for foster homes this year alone. The quality has always been great, until this particular cat tree. Even though it was the "same" on their site, the material was much cheaper and within a few weeks, the thin material was falling off of the tree. Recent reviews made it obvious that we were not alone in this issue. We contacted Chewy, sending photos, hoping to get a replacement part for the worst part. Instead, the only offer was that if we wanted to disassemble the whole tree, box it and ship it back. They would send a replacement a few weeks after they receive it. With their annoyingly "cutesy," reminder to give Custer a belly rub. We don't have a Custer. We no longer had the box for the cat tree, so ended up out close to a hundred dollars for this defective cat tree. Next, we contacted Chewy after a beloved senior dog had passed away, asking about returning a small bag of food. We received a cut and paste response, second email a shipping label to return the unused small bag of food and it would be refunded after Chewy received it. A far cry from the flowers, notes and "keep the item to donate to a shelter." Ironically, we regularly take loads of donations to rural shelters and this little bag of food could have saved the life of a small dog at one of those shelters. But, Chewy wanted it shipped back, so we did and purchased food locally to donate. The final straw was this week when Chewy shipped two bottles of a liquid medication on their side with no packing in the box. Of course they leaked and when delivered were had leaked all over the inside of the shipping box. I contacted Chewy about getting the shipment replaced. I received a "cut and paste" response, not offering a way to return or a replacement, but stating the issue was being forwarded to management to look into and we should hear from someone within a few days. Again ending with the annoying, "Give Custer a belly rub." Again, we don't have a Custer. Chewy's return policy, according to their website is satisfaction guaranteed, to simply contact them to return an item. So, I figured this had to be a mistake. I contacted them again and was told the issue had indeed been forwarded to management and an investigation was being initiated with FedEx. Seriously, Chewy, a ginormous company is not even willing to take responsibility for their incompetence in packing and shipping, instead blaming it on FedEx. No offer allowing us to return the damaged item, just to allow a week to ten days for the investigation, followed by more "cutesy" give our furry kids belly rubs and other annoying junk added to a completely useless email. We are taking this up with our credit card and going to let them deal with Chewy. We're done, after many years and thousands of dollars spent with Chewy, our rescue has requested that Chewy delete our account all together. If Chewy is to the point of not even taking responsibility for damaged items, we can't afford to throw money away and more importantly be without medications and supplements for senior pets in our rescue. Chewy didn't care in the least that our senior Mastiff mix was without his joint supplement. I ended up driving thirty minutes to pick something up for him. Over a few dollars, Chewy has lost our business. Wow, just wow! Service Value Shipping Returns Quality
    As a Breeder we are always looking for good deals on chew toys, treats, beds and other whelping materials. Brooklea Beauties has become very fond of the fast shipping for items through Chewy and the reasonable prices. We also recommend them to our new puppy owners as they carry Royal Canine food and ship fast so customers who cant find it at their local stores can get it delivered from Chewy. Service Value Shipping Returns Quality
    They charged my card for my order, then never contacted my vet (or sent the order). A week later we received an email telling me that I needed to call them to continue my order. We called and the reason they hadn't shipped anything was because we used my husband's card. But they'd charged the card!?! When we called, they offered to take a different card over the phone? Ummm...so they can charge it too? I'm disputing the charge with my credit card company and never using Chewy again. Going to 1800PetMeds. Tip for consumers:They charged my card for my order, then never contacted my vet (or sent the order). A week later we received an email telling me that I needed to call them to continue my order. We called and the reason they hadn't shipped anything was because we used my husband's card. But they'd charged the card!?! When we called, they offered to take a different card over the phone? Ummm....so they can charge it too?? I'm disputing the charge with my credit card company and never using Chewy for anything Products used:They never shipped my products--but they charged me for them. Service Value Shipping
    My experience has been very positive. Chewy usually has good, sometimes great deals with free shipping for orders over 49.00. I have read the other reviews complaining about slow shipping. My experience has been to the contrary. My experience has been that they have the fastest shipping I have ever seen. I have ordered many times from Chewy and shipping has been consistently very fast. I have also found customer service to be very good. NOTE prices can vary when you auto ship. In other words if you order an item on sale and you choose auto ship, the item may not be on sale the next time it ships. I just stock up when the item is on sale. NOTE if you do choose auto ship you can modify the timing at any time so if supplies are running low or lasting longer than anticipated you can get the shipment moved up or delayed. NOTE some deals can be used only once so make sure the discount etc. is reflected in your actual order even though it still appears in the item listing. Tip for consumers:see my review. One note here, Chewy had been sending teaser offers to my browser for discounts that didn't exist. I complained and they stopped immediately. Products used:food, toys, litter etc. Service Value Shipping Quality
    I normally don't ever write reviews but I just needed to share my wonderful experience. I was supposed to receive my package of my kittens food and litter today. Fedex said it was delivered but the photo they took of the package being "delivered" looked to be still in the truck. I then called chewy and had a wonderful worker help me create a new order for no cost. They also reimbursed me for some of the cost since I needed to purchase food to cover till the new package would come in. A+++++ Customer Service! Products used:Food and litter Service Value Shipping Returns Quality
    I've purchased a few items from Chewy and I barely reach out to customer service but the couple of times I did I was pleasantly surprised by the magnificent customer service I received every time. In my opinion, chewy is number one in customer service. The items are also of good quality and the prices are reasonable. Products used:Cat food, cat trees, cat beds Service Value Shipping Returns Quality
    Thought I was getting my Dog Food and Toys in 3 days as stated on website. It didn't even schedule to ship until 2-3 days after order was put in (I ordered at night). It was then scheduled to be delivered a week later. I Needed dog food before the next week. I could have went elsewhere had I known the Truth. Now, you know. I do not have a problem with the products, just the Deceptive Delivery Time. Service

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