I ordered some saddles. Paid for two and received a free pair. The quality of the material was very cheap. Because I loved payless shoes and the quality when the store were opened, I thought the quality would still be the same. I would never buy from them again. Apparently, they changed manufacturers. I hated to see payless close the stores, but please don't continue to give yourself a bad name with your current product. Plus there is no offer for free shipping return. Don't waste your money.We bought a couple pairs of shoes for my Daughter. We went big on their sizing chart thinking that they would be big and she could grew into them. Well. That sizing chart it wrong. The Shoes are too small. And worse, Payless makes you pay to ship them back for a return. This is an effect 40% refund once you take into the cost of shipping. This is unacceptable customer service. DO NOT BUY SHOES from them. There are so many other stores that offer free returns that Payless is paymore in the long run. Tip for consumers:If the Shoes don't fit or just don't work, you pay to ship them back. This wipes out any value shopping with them and you are better off using a different online store. Products used:Shoes Service Value Shipping Returns QualityI ordered a pair of shoes for the first (and last) time from Payless.com on February 19th. I was not given any shipping options, just some flat rate ($7). Tracking number says Fed Ex which is usually pretty reliable, but I found out today that it SAYS FedEx, but it is really turned over to the US Post office, and even in Feb 2021 mail is still slow... VERY slow and my lousy little pair of shoes, coming from Kentucky to Maryland are now stuck in West Virginia. Just sitting there, for a couple of days already. I could have gone to Kentucky myself and gotten them here quicker. I highly recommend NOT ordering from Payless if you don't have the option of better shipping service. Of course several of their (cough) customer service people tell me it is out of their hands and I should just sit and wait here. That was their answer. NOT very helpful. Just warning you. Tip for consumers:Beware of the lack of shipping options. It said Fed Ex but was really the post office Products used:Haven't purchased them yet Service ShippingI love Payless Shoes. I was SAD when they closed their stores. I found out that they are still selling online. The first time I ordered, I was VERY PLEASED. I got my new order today and I am DISAPPOINTED. I ordered four pairs of shoes. Clearly they have not been worn but they are dusty, the quality is SUBPAR. The stitching is incomplete, the fabric is not completed, I see the foam. $95.00 is a lot of money to spend on anything. I am returning them. I did not receive a return label nor a receipt. Tip for consumers:This Company should tell the consumer that the quality is no longer the same. Products used:Returning all 4 pairs. So DISAPPOINTED. Service Value Shipping QualityI ordered 3 pairs of boots and I received rue21 CLOTHES, since when Payless is associated with rue21. I'm so upset, now if they decide to say I got my boots, I'm out of over $50 and stuck with clothing that don't even fit me, and THEY ARE UGLY. I'm livid!I've been to payless stores many times. It's budget friendly and lots of different styles. On the down side, they don't have my size very often. I wear Lady's 5, or youth girl size 3! But in the goid side you can order it from the store and puck them up!I've worn shoes from Payless pretty much since I was a young kid. I'd even got a few pairs of shoes for my kids over the years. I was so disappointed when the stores closed. However, I was thrilled when I found out a while back that I could order online. That excitement was short lived though. I wear between a 9.5-10, depending on the brand. I went with a size 10 when I placed my tennis shoe order. The price was so good, I ordered 4 pairs of shoes. Big mistake! One (likely 2) of the pairs are extremely painful to wear. The size is right but comfort is non-existent. It'd be more comfortable to wear wood on my feet. I reached out to customer service via email to explain things & to request a prepaid return label. I also explained that I'm disabled & that stable, comfortable shoes is extremely important, in hopes of avoiding a pair flare up & falls & that these shoes are just too painful to wear. I let them know that I wanted to return 2 of the 4 pairs I'd ordered & that I'd worn one pair (blue) twice & the gray pair was still in the box. I received a response this afternoon that I'm responsible for paying for return shipping because they only pay for it when the item is damaged or incorrect. The representative implied it was an issue with the size but I'd included in my original email that it was a quality/comfort issue. This is very disappointing. I sent another email, but from what I'm finding out online, I doubt if they'll change their mind on sending a prepaid return label. It's not worth it to return them. I'll just donate the shoes & won't shop with Payless anymore. I won't give anymore of my business to an establishment that doesn't stand behind their products. They won't be around long with poor business practices like this. Tip for consumers:Don't waste your money at Payless! Service Value Shipping Returns QualitySize of shoe way off. Customer must pay for returning bad merchandise. Payless does not support customer, but more so supports their shoe vendors, which they won't have if their customer service stays like this.I frequently purchase shoes from the Payless Shoes outlets in Trinidad, W.i. However, within recent times I have been dissatisfied getting shoes that are supposedly one size larger than the other but the same size is written below. I do hope this message reaches the people it should so a review of your shoes can be done.They were super helpful and have great deals. I was very satisfied with my experience definitely would go back.I remember when Payless was THEE go-to shoe store in any mall or shopping plaza. You got decent quality shoes on a budget, and they lasted many years. NOT TODAY. They went bankrupt a few years back and are now 'revamping' for 2021. But I should have known better when I visited the website for pair of dress shoes. Most of the options were terrible quality, including the house slippers. Like something you'd find in the free bin, at a garage sale. I ordered a pair of taupe booties (low heel dress boots) in a size 6M and found it strange that there was no invoice or return shipping anywhere in the box. The shoes fit okay, but the heel did not. It easily slipped in out and around the very wide opening which was hugely disappointing as they are aesthetically pleasing, but not great quality. And returns are NOT FREE, but charge up to $7. So if you paid $18 for your shoes, you may as well cough the loss. Value Shipping Returns QualityDon't buy shoes from this site if want to try them on. Very expensive to return. They don't offer free returns or exchanges. The cost of the return was what I paid for the shoes. There is no customer service line to speak with someone. Not worth buying from a site like this. Many other sites offer free returns or Happy Returns. Tip for consumers:Don't order from Payless unless you are absolutely sure you will not return the item. We will be donating the shoes to a charity shop. Products used:We kept one pair of shoes, but the other pair was too narrow and we wanted to return. The cost of the shoes was $20. It was going to cost me $20. to mail it back. Not worth returning. No customer services options to even speak with someone. Other sites have "Happy Returns" or a flat fee return. We will not be ordering from Payless again. Service Value Shipping Returns QualityBad quality, no return label when I asked about one explaining the malfunction in the shoe where the insert pad was about a size 6 on my size 7 slippers but with their response they said that wasn't a malfunction, definitely not worth buying from just waisted money in my opinion Service Value Shipping Returns QualityI really like these sandals. They are a classic and simple design and seem very well made. They are comfy enough to wear all day, right out of the box. Service Value Shipping Returns QualityAs of writing, issue is unresolved. Poor workmanship and the process of exchanges is taking forever. Products used:Shoes. Service Value Shipping Returns QualityNever met a company that has two different styles on one page just different colors item is different than what is stated and you are the one that's at fault. No compensation with free return nothing basically you bought it you're stuck with it. Was told I should've read the description. Why would I read the description if I am looking at the item but wanted colors not black you would assume that both items were the same. So now I'm stuck out of $25. I should've learned the first time when I purchased shoes and they sent me the wrong size they were Wides instead of mediums and now I'm stuck with those also first time shame on you second time shame this will be the last time I purchase anything from Payless. Service Value Shipping Returns QualityI bought a shoe worth rs 2000 from a store, it got twice bigger than the og size aftr 1 use, wastage of money, now i m unable to use it as it has become very loose, such a bad quality for such an expensive shoe, pathetic Value Returns QualityI ordered two pairs of 5 Youth and received 2 pairs of 5 T. Approx $40.00 purchase and to send back I have to pay $14.00. Ridiculous. Closet store Is an hour away. Tip for consumers:Triple check the sizing and be prepared to pay for a return. Extremely disappointed!!! Would not recommend. Products used:Shoes Service Value Shipping Returns QualityI ordered a pair of shoes and was charged immediately. Then two days later i was told the shoes were unavailable. I am waiting on a credit. It was my understanding a charge is made only at time of shipment. This has happened twice to me.So much waiting, cars are smelling on weed. Employees are working so slowly there, not nice, cars are not clean very good.It all started with me accidentally putting a typo in my address. I emailed them RIGHT AWAY (since these people dont believe in helping customers over the telephone) and explained the situation. Their response was they ship out orders ASAP so they cannot make changes to orders that happen on payless website. Fast forward a few emails later (this was over probably a week because they take hours to respond) they tell me I have to ask UPS to change address. So I did and UPS tell me they cant do so UNLESS payless confirms address change before hand (SERIOUSLY?!) So I wrote payless another email explaining that to them... their response THE SAME AUTOMATED BULLCRAP EMAIL AS BEFORE. They are unable to change address on website orders blah blah blah. At this point I'm done so i gave them a little piece of my mind. The address mysteriously changed on the UPS website and is now correct after I did that. So fast forward to 2 days later (when I get the shoes). I open the box, excited because the shoes were finally a nice pair of velcro shoes for my 2 year old boy... THEY SENT ME THE WRONG DAM SHOES! NOT EVEN MY SIZE TO TOP OT OFF... PAYLESS IF YOU ARE READING THIS YOUR CUSTOMER SERVICE SUCKS $#*!! ITS ALSO 2020, IF YOU DIDNT KNOW... GET A DAM TELEPHONE YOU BUNCH OF DAM COMMUNISTS! ‍ (not mad... just really wanted those shoes and to be done dealing with these people lol) DONT WASTE YOUR TIME!I highly recommend Payless to anyone, they have always had good deals on shoe's, it's my favorite place to go to buy shoe's or bootsPayless is the best SOMETIMES it doesn't open ON SUNDAYS I COULDN'T BUY ANYTHING ITS THE WORST ONCE YOU START LOVING ITThey will not treat Debit Card purchases as cash. They will only do returns on the card you used. This makes sense for CREDIT CARD purchases but every other company I have ever known in my entire life will give you cash back on DEBIT card purchases. It then takes 2 weeks for the money to be credited to your debit card or bank account. This policy is absolutely ridiculous and it takes advantage of customers. I will never shop at Payless Shoes again.Very bad... In sale they just sell default pieces. And not even exchange that. Their employees are rude. They do not know how to speak with customers.