Horrible! If you have issues with returning products and asking for refund it will take you ages before you get your money back. CS Managers will say they will call to update your issue but they will not. All they do is apologize. Big mistake, I should have gone to an electronic store to purchase or better yet just ditch this brand. I'm sure there are better products in the market with the price we pay. We can look for better alternative. Tip for consumers:Do not buy BOSE products Products used:Same product purchased from different store Service Value Shipping Returns QualityI have not been able to use my home theater system for fear of what mite happen.they said to unplug the unit causing fire. I called the company and my system was included in the recall. I contacted them and they sent me a box with styrofoam to protect the speaker system. The only problem is that they keep sending me the wrong packing gear. I have reached out to them three times telling the agent that they keep sending me out the wrong packing materials. I'm not happy with the service I have been given. Tip for consumers:I just wish that Bose gets there act together! Products used:The only one that matters the sound system. The Bose Acoustimass 15 III home ent system. Service ShippingI used my bose pulse earbuds for 2 months before they became defective. I returned to the store where I had purchased them and spoke to the manager who was kind enough to replace them. As for the earbuds, they offer high quality stunning sound that is hard to match by other inferior brands. Tip for consumers:Overall I am very impressed with the service I received and the communication during the process. Service Value QualityI love these earbuds for the sound, fit and battery life. However, I didn't realize how important volume control was until I actually started using them. If you are shopping for earbuds, I strongly recommend you look into ones with volume control for added convenience. Otherwise, I have no complaints since Bose is second to none in their industry with an impeccable reputation. Tip for consumers:look for volume control on your earbuds first before deciding Products used:bose earbuds Value Shipping QualitySuch a clean sound, no wobbling or strange noises. Too perfect to be real, but it is! Thank you for the great products you create!Headphones not used much and kept in the case and in excellent condition. Took forever to connect with customer service. The warranty has expired and now they won't do a darn thing about the malfunctioning bluetooth. Even after troubleshooting, they do not work and Bose is offering to replace them for another $200! I find their business practices abhorrent and want to make sure everyone knows about this! There are way too many competitive products to choose from out there. Bose will not be getting any more of my business! Tip for consumers:Use Sony or anyone else with a decent headphone and better customer service. Warranties should be longer than one year! Products used:Wireless headphones QuietComfort 35 Service Value QualityI bought this (WAVE 4) about 2 months ago, and it took an inordinately long time to arrive. Upon receiving it, I noticed that it wasn't showing up when I did bluetooth discovery on my phone. After researching how to connect it to Bluetooth, I tried again to no avail. I then contacted Bose to help me with trouble shooting. Bose then informed me that the device does not have integrated Bluetooth technology, and that I'd need to purchase their Wave Soundtouch ($390 to $510 +tax), or Wave bluetooth adapter ($250.00 + tax). YES YOU HEARD THAT RIGHT PEOPLE! IT WILL COST YOU A MINIMUM OF $420.00 ON TOP OF THE $500.00 YOU PROBABLY JUST PAID FOR YOUR WAVE TO PLAY THE MUSIC YOU WANT TO HEAR! As if ALL OFF THAT ISN'T BAD ENOUGH, THEY DON'T EVEN SELL THESE PRODUCTS ANYMORE! The representative told me to go to Amazon or eBay to find one, and that it should be fairly inexpensive. When I research and found the items at the prices I just quoted you, he said "I'm sorry ma'am Bose doesn't control the prices of 3rd party Vendors". Maybe you could try buying our bluetooth Soundbar, because this (Wave 4) is really just for old people who want to still listen to their CDs. DO I need to tell you how insulting this is to say to a customer? Fast FWD a few hours: MY husband who works in engineering) comes home and said "Honey, don't worry, I think I can fix this for you". He took a bluetooth adapter I got with my MUCH less expensive SONY Boombox, and while yes, it worked, the sound quality was AWFUL! So he said, "let me try something else". He went and retrieved a headphone equalizer that he bought over 25 years ago from Big Lots and hooked that up to it. While it improved the sound quality tremendously, it looked like a mad science experiment gone awry. The result was unsightly, and our 7 year old was drawn to pull at all of the wires (Yes, don't even get me started on the fact that I'm 50 with a 7 year old... sigh...) He then suggested we try to purchase a different bluetooth adapter and upgraded cables from Amazon to try to streamline things further, while attempting to improve the sound quality. Fifty additional dollars later, and nothing came close to producing a reasonably pleasant sound experience; I will say that the addition of the equalizer came pretty close though. One more thing: This also doesn't do a great job of tuning in the radio stations all that well, so you will either need a pair of rabbit ear antennas, or a 300 Ohm FM Antenna T Shape Dipole Radio Ant with Spade Terminal for a Vintage Stereo Tuner Receiver (unsightly). Pros about Wave IV: Sound quality when playing regular CDs. I've said all of that to say this: DO NOT BUY THIS! IT'S A COMPLETE WASTE OF YOUR MONEY. Get your kids or grandchildren to teach you how to stream your Bach, Pavarotti, George Straight, or Salt & Peppa to a Bluetooth speaker or Sound bar and skip this all together. Bose refused to publish the review you just read and sent the following email reply: "Our staff has read your review and values your contribution, even though it did not meet all our website guidelines. Your review cannot be approved because it: - includes personally identifiable information - mentions shipping complaints - includes inappropriate media - contains a URL - is vague or needs more detail - includes profanity Thanks for sharing, and we hope to publish next time!" They then disabled the edit and resubmit button and blocked my response. Tip for consumers:Read everything you can find about BOSE customer service experiences before you enter into an agreement with them. Products used:I ended up just keeping the radio because it is a hassle to return it, and the CD quality is good. Service Value Shipping Returns QualityBose used to be an amazing company, amazing customer service etc. Since they have outsourced c/s (it has to be this, otherwise it makes no sense), things have gone downhill in a huge way. I am still waiting on my refund, 5 months after they recieved the producr, spending hrs on the phone over the past 5 months and being promised my refund was "on the way". Beyond ridiculous. I for one, as a diehard bise fan will be trying JBL to see it it is any better. Products used:I returned everything Service Value Shipping Returns QualityI bought a Bose system 12 soround sound stereo 30 years ago and it is the best sound for the price, Bose made repairs and upgrades for 0 dollars, WOW thank you Bose. I bought the Bose head phones a few years ago and they have the best sound for a good price. Tip for consumers:The site works great, Good job Bose. Products used:Headphones and soround sound system.Just hooked up bose 5 solo to my vizio 43" tv in bedroom easy set up and sounds great sooo much beter than just tv speakerThis absolutely the worst purchase I've made in a long time It was purchased 2 years ago and had not worked from the day I purchased it when I first set it up they said oh you need a optical cable purchased one then oh you need a ARC cable got one the oh you need to delete and reset the remote to the bar now hours of tec on phone has past I gave it a break tried agin they said oh the remote must be bad they sent me a new one 1 1/2 years later they said send it in I did I heard nothing for 45 days not hey we received your product and it will be evaluated a tec company like this should be received boom in process boom could take 2 weeks boom but nothing I call and oh ya it's been received you should get it in 30 days I had to call 6 times before I received a email they sent the same unit back 70 days total and the piece of crap still doesn't work Tip for consumers:Absolutely a bad product and worse company do buy anything from them Products used:Bose 700 sound bar Service Value Shipping Returns QualityI bought my Bose 700 uc headphones 4/23/22 and used them minimally,about two weeks ago I decided to use them and they wouldn't connect or even come on and when I called technical support they said there wasn't anything they could do and insisted I buy a new pair for $200 dollars which didn't make since to me because they were barely used. I will never never ever buy anything else from Bose and wouldn't recommend anyone else do so either that's not good business for headphones that cost almost $400 dollars so I'll still with BeatsI've been wanting to get headphones for a while now but didnt because I felt like they were too pricy for me. But when my earbuds broke I knew it was time... I bought this one (linked below) for $249 refurbished rather than full price of $379 because it's basically the same thing https://www.bose.com/en_us/products/outlet/noise-cancelling-headphones-700-fr.html#v=noise_cancelling_headphones_700_fr_black If you want to see comparison between the famous Sony XM4's and these Bose 700s check out these tiktoks I made :) or you can search up "justjoanne bose" https://www.tiktok.com/t/ZTdW97ypS/?k=1 https://www.tiktok.com/t/ZTdW9vCFk/?k=1 Service Value Shipping QualityPlaced a custom order for Bose QuietComfort wireless headphones on Nov. 23. Called customer service Dec 12 to ask when order would ship. Informed ship date of Dec 18th. Called 12/18 & told order ships in 12 weeks. Asked to speak to supervisor. Informed supervisor too busy. But keep phone line open and supervisor will call within 2 to 4 hours. Did that, supervisor called after 7 hours, informed me that effective that day... Dec 18 Bose was adding notation to their online store stating custom Bose wireless speakers would now take 12 weeks. Why was that not disclosed BEFORE I placed the order or even communicated AFTER when they sent order confirmationemail. I promised Bose I would start submitting reviews everyday, every hour UNTIL I recieve my 16 year olds Christmas present which he personally designed and has been so looking forward to recieve. As a back up I ordered some Beats headphones on Dec 18 for $400 just in case the Bose ones (which cost me ~$300) never arrive. Can't believe Bose cost me this much money. I do not recommend dealing with Bose. Distraught professional & mom"I recently contacted Bose customer service for help with a volume button issue on my Bose product, but I was extremely disappointed with the level of service that I received. The representative I spoke with provided no real troubleshooting assistance, and instead tried to sell me a new product that cost nearly $300. When I expressed my frustration with this solution, they offered me a meager 20% discount, which barely covered the tax on the new product. It was clear that they were more interested in upselling me to a new product than actually solving my issue. I was extremely disappointed with the poor customer service and lack of support from Bose, and I would not recommend their products to anyone based on this experience." Service Value Returns QualityI purchased these for $299 and have had nothing but problems. I don't recommend them at all. Don't buy it. Replaced twice already and still same problem. Customer service not helpful at all. Tip for consumers:I wouldn’t recommend them. Value Shipping Returns QualityTied to get one simple question answered After an hour no human yet available - Use a company that has humans. Tip for consumers:Go to an audio company that has human customer support Products used:None no human available to answer a key question Service Value Shipping Returns QualityWorst customer service ever. I have multiple Bose products and use them everyday. I bought a pair on Soundsport Earbuds. Recently they stopped working. I tried to troubleshoot and do everything possible to have them work again. As I researched more on this issue I found out that there's a manufacturing fault in the charging case for which they send you updates ( RECALLS). Did not knew that updating a earbud charging case is a thing. I tried to reach out to support and the told that there is no way to fix them and they have to be replaced. Now they want to charge me $115 for the replacement of a product which has a manufacturing fault and they cannot fix it. This sounds like a total SCAM to get money out of people's pockets. My product is out of warranty but it does not make sense at all to pay for a manufacturing fault as I have already paid $189 for the product. Should not be sold in the first place if they had a fault. I thought BOSE is a very reputable company but really a business to scam people. VERY DISAPPOINTED! Products used:Worst customer service ever. I have multiple Bose products and use them everyday. I bought a pair on Soundsport Earbuds. Recently they stopped working. I tried to troubleshoot and do everything possible to have them work again. As I researched more on this issue I found out that there's a manufacturing fault in the charging case for which they send you updates ( RECALLS ). Did not knew that updating a earbud charging case is a thing. I tried to reach out to support and the told that there is no way to fix them and they have to be replaced. Now they want to charge me $115 for the replacement of a product which has a manufacturing fault and they cannot fix it. This sounds like a total SCAM to get money out of people's pockets. My product is out of warranty but it does not make sense at all to pay for a manufacturing fault as I have already paid $189 for the product. Should not be sold in the first place if they had a fault. I thought BOSE is a very reputable company but really a business to scam people. VERY DISAPPOINTED!!!! Service Value Shipping Returns QualityI bought Bose Qc25, and I'm in love with them. Design, quality, comfort, you name it, it's so perfect. The most impressive Thing to me was noise canceling, you just turn it on and enjoy. Really impressed, can't wait for a new release (35 i know, I want newer one)If there was a 1/2 of star, I would give them that. Made an order Sunday Feb *******@3pm and had to take the day off so can receive my package today. Well, between BOSE and UPS made my day by not only NOT delivering my package, but to waste my time and energy. Won't recommend it. BOSE don't give you a time frame when your deliver will be, or approximate time "they just say to expect this in such day" UPS claims that their drivers don't have cell phones to comunícate with customers, and the only way to get in contact with them is through text" the only solution is to redeliver the package next day "meaning to ask for an extra day off so I can receive my pavkage" I even told them that I was willing to drive and pick up my package somewhere else, but BOSE/UPS don't give you that option. Bad experience overall. Asked for a refund from BOSE and told me that this won't be possible until several attempts are make trying to deliver the package. 1/2 of star is my review. Won't recommend BOSE or UPS to my military family.I called Bose to order an item, I was told it would arrive in about a week, and they would email me the order, and tracking numbers. I called a week later and was told 4 Feb was shipping date. They again told me they would email the info to me. All I received was an anonymous email with a pre-shipping notification from USPS for & 7 Feb. So the company policy is to be less than honest and to make it very difficult to communicate. Their products appear to be extremely over priced with very little concern for customer satisfaction.Bose engineering produce sound from the cheapest products available. Okay for the average listener but if you want detail in your music avoid Bose at all cost. If you want high & lows avoid Bose.The sound is still good but the quality is degrading fast. The last 3 sets of headphones I bought were made from the type of plastic around the wires that rips, exposing the wiring and you, to electric shocks. Worst of all it appears to be recent with last 2-3 models of in ear headphones and purpoaeful-as this is not covered by warranty. The over there headphones have replaceable wires but they upgrade the plugs every year so that you cannot get a new wire-you must buy the whole headphones. They pretend to offer lifetime warranty of sorts (discount) but actually do everything they can to make you replace their products each year or more often. This is a dishonest and environmentally wasteful. Recently I also saw degradation in their customer service (in Germany, not all stores), which is in stark contrast contrast to their once great customer service. In my opinion, this product is no longer worth the money.Bose designs things so that you can nevervadd anything to their system. You get locked into more crazy expensive Bose stuff, or nothing at all... the speakers aren't even that nice, they just over emgubeer thier enclosures. If a real soeaker company spent the time bise does on building boxes, everything woykd sound like a BoseI have been using Bose headphones for almost a year now. Noise cancellation is the best thing for using a headphone. Got it on discount on amazon.