Avoid buying any flight *******@bookingcom at all costs. Especially their flexi ticket which they don't support and is a literal scam! We tried to get a flight change for 5 days, eight calls, the flight times came and went, while they promised to call back in 3 hrs every time. Never a call came! Left stranded overseas, our only option was to buy a completely new ticket direct from an airline company. To top it off, their online complaints form is broken on both chrome and edge. Service Value Shipping Returns QualityThis 'company' will do anything it can to scam you out of every cent. In addition to making it near impossible to withdraw funds from our hosting service, their 'clever' finance chart shows your GROSS profits, while also presenting a bar for the commission you owe them. This makes it seem like the profit bar is your NET profit, as there's another bar for your commission, so why the double representation? Clearly, this company is geared more towards fooling it's client-base, and extracting as much value from the marketplace by way of being a parasitic middle-man. Absolute 0 trust score. Service Value Shipping Returns QualityWe were charged twice for a 4 night stay. We also only stayed 1 night because the hotel room was infested with bed bugs and cockroaches. We were bitten at least 100 times. We informed Booking and sent them pictures of the bites, the roaches and the double charges on my Visa. They kept saying they were not receiving our emails and basically refused to help us. We ended up paying for 8 nights, stayed 1 and were in a horrible room. They did nothing. Expedia would have been far more helpful.Nos hospedamos en InSitu desde 2/4/23 hasta 8/4/23. Viajamos desde New Jersey, EEUU. Cómodo apartamento situado cerca de la Calle Santa Catarina en Oporto y no muy lejos del centro. Maria, la señora que atiende la recepción, es muy amable, cálida y dispuesta a ayudar con todo lo que los huéspedes necesitan. ServiceOver years I rented 2 hotels and 1 car in different countries. All providers charged unannounced extra fees. Last time, for the car rental Booking.com told me to not worry, they understood the issue and the car rental shouldn't have charged these fees, to complete my rental has planned and to fill out a claim when back home. I did it and not only they rejected my claim while I provided the same information I provided before but when I have tried to escalate it, they hanged off on me every attempt. We are talking here $429 extra for a $890 car rental. For hotel I was charged 13% extra at the front desk because it was a Booking.com reservation. Both hotel in Canada and in Costa Rica were below standard one with cockroach and limited bedding, no soap, no towels, etc, the other one in Canada with angry owners and post-it literally everywhere in the bedroom to dictate what to do or not. I'll never ever use Booking.com again. I really enjoyed using other apps such as Expedia, TripAdvisor and Viator and would recommend using these ones instead. Products used:Car and hotel rentalWe booked a room when we arrived the hotel was beyond unsafe and gross people shooting up in the stars ways the cops came several times to different rooms...our sink was leaking all over the floor amd was clogged. We checked out and when asked for a refund for the the remaining days they said we had to go to booking.com well we have been fighting with booking.com for day countless hrs and calls to get no where. Worst customer service will never use them againJust after booking a flight I asked for a refund ob about 900 USD for a flexible ticket. It has been two months now and every time I write to them they keeps saying that the payment has been authorised, that the "financial department" is aware of the delay and that they will contact me when they payment can be made. Today they tell me that it's not their fault but Gotogate 's fault. Gotogate? The ones that most users dislike? The 1 out of 5 star company? So Booking.com cannot do anything about it? I wish I would have known. Never again! Tip for consumers:not recomended Products used:plane ticketWorst experience ever. We had reservations for 3 bedroom pet friendly in Pawley Island for business weekend. Was in SC eating waiting for 3 checkin. Received email cancelling reservation due to plumbing issues. Would and did not substitute another rental. Said cancelled at NO Charge! They cancelled on us! Luckily found 3 hotel rooms pet friendly at Country Inn & Suites. No thanks to them. Don't and won't recommend using. Service Value Shipping Returns QualityDisappointing customer service experience. Booking.com chose not to respond to reasonable request move out a booking due to current travel restrictions and took the option to charge a cancellation fee of 50%. The service is a sham and endeavours to isolate itself from direct communication and does not log any request through the customer service app to fall back upon. Don't waste your money go direct to the hotel and ask them to price match, guaranteed you will get a better result... Marcel Tip for consumers:Don't bother, you can get a better deal and greater flexibility along with customer service/experience by going direct to the Hotel and asking them to price match. Products used:Accommodation Booking Service Value Shipping Returns QualityBooking.com is a rip off. Please do not waste your money because you cannot get refund or change any reservations through this third-party company. I end up paying over $1000 for a hotel room in Las Vegas that was booked through booking.com needed to change my reservations and I could not change or cancel. Service ValueBurj Rafal - December 2021 All I can say is that the entire team made my stay very pleasant. Ali and Khalil were great as well as the entire front desk and concierge staff! Everyone was both professional and courteous. It is a very clean and convenient location... the views were great too. All told, I highly recommend it!This company should not be in business! There main purpose is to screw people! I had a car rental through them and due to flight delays and flight detours due to lack of fuel I didn't arrive at Orlando as expected totally out of my control now they refuse to return my money, that's BS. I will never use them again and recommend that you don't use them either unless you have money to throw away. Tip for consumers:Your company is horrible! Will never use again and will definitely recommend that my family and friends not use them! Products used:Flight and car rental Service Value Shipping Returns QualityTook my money but then cancelled my booking and now we cannot get our money back let alone the additional costs having to change other elements of the holiday. Nasty company... use someone else, they not even the cheapest. Find the place you want to go to and then book via a different platform otherwise you could end up in the same disaster we are in. Tip for consumers:Don’t use it. Steer clear or you will be ripped off too Products used:Holiday booking Service Value Shipping Returns QualityI ordered a $127 flight with them, and was extremely happy with the budget price (only reason I went with booking over the others). I checked out and purchased the ticket only to realized I was charged $270! They claimed they charge an extra $130 for a carry on bag! A carry on bag was costlier than my actual flight. They refused to refund me (I called them right after making the purchase). Poor customer service, misleading prices and a clown company in general. Stay away Products used:Plane ticket and apparently a carry on bag that costed more than the ticket.. Service Value Shipping Returns QualityI travel a lot and use various booking sites. During the last two bookings of mine on Booking.com, beautiful pictures were posted of the rooms that I booked, but when I arrived were filthy. During a pandemic, this site should be more in-tune with the facilities that they promote and should look into and not promote dirty facilities with poor reviews. During one booking, I was charged a cleaning fee for a room I never stayed in, and was not entitled to any reimbursement because they had notified me of my cancellation status TOO LATE. This is unacceptable customer service and business practice, particularly during a pandemic. Use the other travel sites.Booking.com host hotel that provide false advertising, no toilet paper, & bedbugs. They would not provide refunds after spending with for years without complaint. Use another third party service NOT Booking.com.They didn't have to return my non-refundable purchases because I booked on the wrong date, but they did. I appreciate them for taking on the hotel company and issuing me the refund. Although it took a couple of weeks, they came through for me, and I will be using them again for my future booking needs! Tip for consumers:Pay attention to the dates! Service Value Returns QualityThis company doesn't care about customers satisfaction and complaint. The customer service team sits on the other side of the world - Philippines, they were taught to say "sorry" like parrots but no action to make customer experience better! They also put you through with the property to solve your issue on your own. They don't help with resolution or return your call to resolve your complaint. Stay away from this European organization. Tip for consumers:Use some other reliable website platform to do your hotel bookings.Just call the hotels directly, it's safer and you'll receive better rates. I paid to book and hotel and even if everything seemed to work on the Booking.com website, no reservation was ever made due to an internal error@ Booking.com. Customer Care told me they would refund me in 7 to 12 working days... more than 1 month later I still haven't received my money back... Probably I will never get it back. I will just delete my Booking profile and use the website to find hotels that i will call directly instead. Service ReturnsNo words to describe. Had talked about it to customer service for hours... And no results. 0 star would be accurate rate Tip for consumers:Horrible customer service.. no help..no understanding..no refund.. Products used:Car rental cancelled..no refund Service Value Shipping Returns QualityI booked with them months ago and had to reschedule due to COVID. They are completely uncooperative and will not provide a contact number. The number they have goes to a dept that can't help. It's all don't call us, we'll call you, but they email saying they called and there's no missed calls, so no idea what they're talking about. Complete bull$#*!, avoid them at all costs. Tip for consumers:Don't use booking.com! Products used:None yet, still trying. Service Value Shipping Returns QualityWe booked a "VAN" at RIO airport through Booking.com and infomred them that we are 4 pessengers with 6-7 suitcases. However we were provided with a SUV (which already had a gas cyclinder in the trunk) and could barely fit 2 suitcases. Their rep name "Branda" ran away after taking us to the car and never picked up our calls or replied our messages after that. Horrible experience in a new country. We ere left standing at the airport with 2 kids with all our luggage. Never using booking.com again. Service Value QualityVery beautiful place. Staff was very friendly.Great food with a lot of variety. Clean rooms. Absolutely loved it! Will definitely go back. Service QualityI don't recommend booking.com for anyone because it says one thing and do other. For example, you book a hotel nice and good price when you arrive at the hotel it was poor and very duty and also if you made reservation with other hotel with a better quality of price and location the booking.com knew it will contact the hotel for didn't accept your check in or check out because the booking.com wants you make reservations with them. Booking.com is very dishonest also lies.I had a highly disappointing experience with Booking.com regarding a supposedly fake apartment in Amsterdam. We were not only scammed out of 910 euros but also subjected to a distressing situation that's hard to put into words. Despite providing ample evidence of the scam, Booking.com and their customer service not only refused to refund the money but completely dismissed the matter. It's incredibly disgraceful and unprofessional. The company's behavior is nothing short of cheating and fraud, preying on innocent victims like us for their financial gain. It's essential for them to be held accountable for their actions, and if any semblance of professionalism remains, they should reach out to rectify the situation. This experience has left me frustrated and disappointed with Booking.com's lack of integrity and accountability. Tip for consumers:Booking.com is solely responsible for anything they post on their platform and if anyone or any group manages to hack their system to scam us then Booking.com is accountable. It is because of them I got hooked up with the property that scammed me and now Booking.com is simply denying everything despite all the supporting documents. I call that FRAUD......... Products used:I had to postpone my travel plans Service Returns Quality