Bought a Honey-Can-Do rolling cart from Gilt. First one came with a dent (due to non-existent padding to protect the cart), for which the manufacturer promptly sent a replacement. The second one arrived, and one of the metal boards, though wrapped in plastic, has hand prints and paw prints all over it. It is quite disgusting to be honest, to know that some animal has trampled on it. I blame it on the manufacturer, but when I emailed Gilt to either give me my money/credit back, or offer me something else, they plainly said there is nothing else they can do about it. I am not surprised this store is having such low ratings.I bought the dynamic lab "Mega lip plumper", advertised for $170 but discounted to $29. What a rip off! Absolutely NO plumping effect at all. On my receipt it said cost $0 but they charged me and I have it on my bank statement. This company should be looked at by the BBB! Don't waste your money! Value Shipping QualityMy fault, but I received a notice from GILT this they wanted my business back and offered me a $25 credit for doing so. I found some cow skin kidney pillows on their site - $222 value on sale for 50%+ off for $99 "Natural Group Pack of 2 Torino Madrid Pillow". With my $25 credit, only $74. I should have done my research, because when I Googled the products, they show up all over the internet for $29-$39 as an every day price. NO ONE has these pillows ever retailing for anything near $222! This is nothing more than complete misrepresentation by GILT and I honestly believe there are Federal laws against this type of behavior. Word of caution - check the product elsewhere online before hitting the 'buy now' button on GILT.I ordered a small martini table from GILT after they sent me a $35 credit to earn my business. The table was listed on their site at an MSRP of $170 and they were selling it "55% off" for $79.99. Considering similar tables at RHardware are $400-$500, I felt like this was pretty good buy. It arrived a few days later in a small box and required 4 screws to assembly it and was light as a feather (by contrast the RHardware ones are welded steel and weigh about 10-15 pounds). The package only had 3 of the 4 screws I needed, and 2 of those were stripped. Complete piece of junk. To add insult to injury, the table had a tag on it, so I went to the website and there is the table. Everyday MSRP of $80.00 and on sale for $68.00. https://www.jamesdar.com/product-page/camden-side-table I might add, this this table is not really even worth the $80 (or $68) that the vendor has it listed for. At best, this should be a $15 item at your local WalMart. For GILT to advertise the product as a $170 product is nothing short of misrepresentation and FRAUD. Customer service has yet to contact me after two emails and two phone calls. Do not buy from this company - they are a compete rip off. UPDATE: GILT Customer service just called me back and they are going to allow me to return this item for a complete refund (the item was not returnable). I have updated their Customer Service to 5*, but still am upset that they misrepresented the product. Tip for consumers:Complete misrepresentation of the product, but willing to take back a non-returnable product. Products used:None - piece of junk Service Returns loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) alicia l. 1 review 0 helpful votes Follow Alicia L. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Terrible Customer Service. Knock off merchandize” March 14th, 2024 I purchased a pair of boots reduced from $495 to $199.00. Should have known it was too good to be true. The boots became unsewn at the heel after wearing them 4 times in beautiful weather. They refused to take them back even after i sent them detailed photos. They buy rejects at a super low price and try to pass the merchandize as good. Do not buy from them.I purchased a hair coupon over a month ago and still have not received the barcode in order to get the discount. I asked for a complete refund since the salon ended up charging me full price since Gilt could not do their basic job and email me the barcode. No one has responded to me in 10 days for my refund request. I will not be purchasing from Gilt ever again.For Christmas, I ordered an expensive bracelet for my mother as a Christmas present. The envelope arrived but there was no bracelet inside. The shipping label proved that the vendor mailed an empty envelope. Called Gilt to report the scam and they did nothing. Only excuses. So I had to call my Bank and dispute the charge to get my money back. Please be aware. Service Value Shipping Returns QualityI have ordered on Gilt's website 14 times, all got cancelled due to payment issues that no other retailer has. The system cancels orders after it does not hear a text confirmation. All times, I got no text confirmations. I provided 3 payment types (per the customer service advice), matched all my info to the last letter. The system continues to cancel. I could never pass their system. Terrible experience. And their customer service has no way of helping you. It is a shame. The clothes they had was what I needed. This is the first time I've experienced these many problems with them trying to order. To no avail. Products used:I could not get any clothes I ordered. Their system auto cancelled (not my banks that declined) before the items could be shipped. ValueThey don't care if your package is lost in transit. They won't do anything for 20 days. After 20 days they say they will start researching the loss. Then they take their time. They use a company that costs them little overhead to send out packages Smartpost by FedEx. They say just wait it will They don't Care about their customers I purchased a Suzy Levian necklace and it's lost in transit! They don't care if your package is lost in transit. They won't do anything for 20 days. After 20 days they say they will start researching the loss. Then they take their time. They use a company that costs them little overhead to send out packages Smartpost by FedEx. They say just wait it will be there this is common. They offer no options to resolve the matter therefore taking no responsibility as a business! Thisnis the worst company I have dealt with. Other places like Gilt exist don't waste your money when its a 50/50 chance you won't get your purchase! Now I was told by the post office a label was created by the original company but never sent as well as the package they gave me a USPS tracking number for tracks a package weighing 7.25 lbs. That's a heavy necklace lol! Not my package! I have spent hours and hours trying to locate a non existent package! And again they do nothing! Service Value Shipping Returns QualityA website that sells handbags and accessories is called Gilt Handbag Shops Online. Because there are so many different brands, styles, and colours to pick from, I think this website is fantastic. Their goods are of excellent quality as well. I especially adore the sophisticated and lovely design of their bags. Anybody who enjoys handbags should, in my opinion, visit this website because it is the ideal location to shop for new ones.Gilt is a treasure trove for luxury fashion enthusiasts. The discounts on high-end brands are impressive, and the website's layout makes it easy to navigate. I've found stunning designer pieces at a fraction of their original price. However, be prepared to act quickly, as some items sell out fast. Shipping can sometimes be a tad slow, but the quality of items is consistently top-notch. Gilt's flash sales are addictive, and I've had more positive experiences than not. If you're willing to hunt for your next luxury steal, Gilt is definitely worth exploring. Shipping QualityOverpriced for a supposedly discounted luxury clothing. The suggested retail prices from which they are comparing are fake -- don't fall for it. Additionally, if you have a cart with items and go to checkout, it will process without you being able to review. This happened to me and I tried to immediately reverse it but I got NO HELP from Customer Support. Items were final sale! I WILL write reviews on all websites available. Tip for consumers:Beware of putting in credit card information! Products used:Shoes, hat, shirt and sweater. Service Value Shipping Returns QualityI reached out to Gilt for them to advise because it have been used. It's nothing they can do. These Lafayette pants was damage and destroy after only one time used not only irregular but poorly made. Very poor customer service for customers that spend lots of money.I am not recommended to any one. Products used:Pants Service Value Returns QualityOrdered a Viking 15 piece knife block set ($109) and they delivered a crappy 7 piece knife set by Cook Co. What kind of scam is this? I have ordered many other items and have received what I ordered. Products used:VIKING Cookware, shoes, baby clothes Service Value Shipping Returns QualityI adore Gilt's clothes! They all have such adorable designs and such a variety of styles. Every girl can find something there that she loves!I received damaged stud earrings from Gilt, via Eye Candy LA. This was due to Eye Candy improperly packaging them for shipment. If they had only boxed them!? Gilt handled my issue immediately sending a free return shipping label. They have great customer serviceI purchased a fake belt! Here is the way Gilt handled this—- I'm sorry the Gucci Interlocking G Web & Leather Belt you received is not what you were expecting and for any concerns with its authenticity. This is not the experience we would want you, or any of our customers, to have. I am happy to provide additional insight. In some cases, we purchase merchandise from trusted independent suppliers and not directly from the brand owner. This includes pre-owned products. In all cases, we stand by the authenticity of every product sold on our site. To bring the highest quality products to our customers, we have a buying team that specializes in sourcing our pre-owned products. Our knowledgeable buyers work with these trusted independent suppliers to make sure we offer authentic products at great value to our customers. Due to the Gucci Interlocking G Web & Leather Belt being damaged after being worn and no longer in its original condition as stated in our return policy, we are unable to accept the return or issue a refund or replacement. We sincerely apologize for any inconvenience this may have caused. Do not trust this site! It's all fraudulent items! Service Value Shipping Returns Quality$1 usd = 57 philippine peso in our country. In their site which uses automatic FOREX which you have no option to pay in USD, they will charge you $1 USD = 74 philippine peso. Many have fallen to their scam with their so called "no hidden fees" Well this is it! They have their own super overpriced foreign exchange rates!The company not onest about original price, they using this trick by showing higher price that not exist nd then sell price so low, but when you check this item from other soars and store its about the same as gilt sellsI bought a $975.96 LV handbag. Found out it's a fake. Gilt basically says, oh well! Terrible service Tip for consumers:DON'T!!!! Products used:Handbag Service Value Shipping Returns QualityI purchase these shoes in June 2023, only worn them once when I realized the weldts on both side of the shoe. I reached out to Gilt for them to advise because it have been more than 30 days it's nothing they can do. These shoes are not only irregular but poorly made as if they are knock off (which they states they don't sell). I will be reaching out to corporate (Stellar Mccartney) to see if these are authentic, if not... I will be obtaining a lawyer for deceptive sells on Gilt part...I will in the future no better than any purchases from the subpar retailer scraping the bottom of the barrel for a discount retailer well gilt is a low as you can get. Reminder with that you can expect no service no quality and little to no satisfaction but they will offer a bucket full of bs and headaches and plenty of work for you trying to do the contortions needed to get them to give you refund. Remember you get what you pay for. Gilt has a lot of reasons why there might be an issue but none for resolving it and as Jen the customer supervisor told me in no uncertain terms "you're on your own". And with a patronizing, condescending tone, ask if there was anything else she could assist me with. Lesson learned I know next time next use Gilt.con Products used:I still haven’t received them and no idea when I might no one answers any questions at all at GILT.com Value QualityPlaced an order, and received notice of shipment the next day. Revisited the shipment email 3-4 days later, only to find out they provided me with a phony tracking number that could not be found in any major carriers' database. Incredibly dishonest, not sure how their site is still online. AVOID AT ALL COSTS. Service Value Shipping Returns QualityI have order many products through Gilt. Especially Predire Paris. I live in Florida I get all my stuff with 3 to 5 days with no problems. And the products are 100 legit. I'm not sure why people are complaining about Gilt. If you buy on line it takes up to 2 weeks to receive things. There is a process they must go through. The people complaining are the same people that complain in a restaurant to get the food for free. Tip for consumers:Gilt is the sister company of RuLaLa Products used:Predire Paris Service Value Shipping Returns QualityI was one of their clients, but after what happened, I'll never purchase anything by them. Now my bank is trying to return my money to me. They are such a liars. Products used:Gold Necklace . Service Value Shipping Returns QualityThey sell top-brand handbags at low prices. Clear product descriptions and photographs make the website easy to use. Gilt's customer service is kind and efficient, making purchasing a pleasure.