The worst company to order from!My tv was never delivered to me,customer service representative not useful at all!The managers of the company same,no response!3 weeks I am going back and forth!Avoid … buy directly from Costco or other chain! Service Value Shipping Returns Date of experience: April 12, 2023The Asian Jew just keeping conning people out of money with the worst consoles in the history of the planet. I genuinely hope China invades mainland Japan and Rapes and Kills everyone related to Sony and their families. Horrible people who will not see the pearly gates of heaven but will burn for alll of eternity for being a bug person Jew. Hope you all die horribly painful deaths are are ripped limb from limb by a gang of wild dogs Tip for consumers:It’s $#*!ing garbage and Asian people are incredibly stingy and horrible at making business decisions Products used:PlayStation my whole life Service Value Shipping Returns Quality Date of experience: August 15, 2023Awful customer service! They are interested more about your address! Your problem...is nothing, because they don't know and don't care! You was the stupid to buy them product! After that...is nothing! Don't trust them! It's a scam customer support from Sony! Tip for consumers:Why they are interested more about your address and personal data and nothing about your problem ! Anyway, they can't answer nothing at your questions! They want only your personal data ! Products used:Foto camera Service Value Shipping Returns Quality Date of experience: August 3, 2023My Sony pos TV is 1-1/2 years old. Purchased extra warranty, everything to be protected for 5 years. 2 weeks ago, on several occasions the screen began freezing up. NOTHING would unlock it other than unplugging the power cord. The warranty still falls under Sony. They deduced it was my "internet"? I tried for 2 days trying to convince them it's not the internet, to get them to resolve the real problem. I filed complaint (supposedly as they refuse to forward a copy of my complaint) about their enept support team. I'm now without a $1400.00 and no recourse Service Value Returns Quality Date of experience: February 20, 2024I will never again buy their scam 4 year warranty. They find hundreds of reasons to NOT honor valid warranty claims. I asked the Sony employees working the phones exactly how will you get a repair technician to my home when you are over 8 thousands miles away? Never got any answers after dozen calls.I now refuse to talk to 3rd world incompenets. They lie about everything. Horrid service now from Sony! Tip for consumers:Read all the 1 & 2 star reviews on Sony TV's that are a detailed review by legit customers. Don't throw away your money on any warranty from Sony or Best Buy. Geekquad repair people are also dishonest & not compenet. Products used:Sony's defective big screen TV is horrid. I will now buy a cheap TV and toss in the trash verses calling in a con artist TV repair person from Sony or any hole in the wall TV repair shop. Service Value Shipping Returns Quality Date of experience: April 17, 2023All ways sign ne out of everything I've had to make 5 accounts cause they kick me out of mine even when I have my password they still don't sign me in also won't let me download any games and won't let my ps plus work so I wasted $15:00 for no reason overall 1 star for effort Service Value Shipping Returns Quality Date of experience: February 13, 2024I have given my camera at service centre Indore,they gave me the estimate of 27,000 and asked me to give advance payment.after doing the same still I am facing many problems.they are not listening to them as well as they and not attending the call from last 7 days...i called too customer care too and they told we have given reminder to service centre.still no response. Please help me. Pratik Punjabi*******000 Date of experience: April 2, 2023I've always loved Playstation until I bought a 18TB hard drive that isn't compatible with my ps4. You have a cap on hard drives? Wtf?!? Why. At least come out with your own hard drive if you're money hungry wtf, I'm switching to PC peace out $#*!ing jap bums (and no I don't feel bad about it) Products used:Idk why I'm filling this out.. I'm just $#*!ing about sony putting a cap on my extended storage space.. FOR WHY???? Service Value Shipping Returns Quality Date of experience: February 21, 2024I bought Sony camera lens a few days ago. When I received the package, it was EMPTY. And I called SONY to send me a new lens, they said they are going to investigate. Fine, I understand SONY need to do the investigation. However, then Sony told me that they are going to investigate the issue either their fault or Fedex fault and they are not going to pay my money back or give me the lens if they can't find anyone to take the responsibility! So I am the one suffers? I did anything wrong? Maybe the wrong thing I did is to trust SONY! Service Value Shipping Returns Quality Date of experience: July 12, 2023NEVER buy a Sony oled TV…… When we got it we was told not to leave on pause as it burns out the screen….we followed this very carefully….however the screen has still burned out and leaves lines across the TV….back and forth with Sony….but they now say it's not covered and there is a warning in the paperwork……WTF….,! So they sell a tv….with a pause button….but when you pause…it burns the screen out…WHAT A JOKE…. My previous LG tv was a 1/3 of the price, had it for 9 years….and was ace….now got a very expensive Sony and it's screen is burned out…NEVER BUY A SONY OLED TV….! FARCICAL quality and service Service Value Shipping Returns Quality Date of experience: May 4, 2023I bought a Sony XZ2 Compact from AliExpress which failed after three weeks of use. The battery would not accept charge and depleted within hours. Sony have inspected the product and confirmed that it is genuine, but because I did not buy it from a UK retailer they are not interested in either fixing it or providing any compensation. I appreciate legally I have little recourse, but come on Sony - talk about diabolical customer service. I won't be buying another Sony product in my lifetime. Products used:Sony Xperia XZ2 Compact phone Service Value Shipping Returns Quality Date of experience: April 5, 2022I bought a car stereo unit which had terrible sound with a very weak bass and silly equaliser controls. A few months later the function switches started playimg up and i was unabe to play radio and cd's! Worst part is they said its out of warranty but I argued by LAW it should last a few years not months! Never again will I buy their plastic rubbish. Tip for consumers:Dont ever buy Sanyo car audio or even their rubbish TV's ok! DONT DO IT! Products used:car stereo with cd player Service Value Returns Quality Date of experience: June 2, 2022I've tried now for 4 months+ to retrieve my 2sv codes from support as I no longer have access to my old console. I try to use the online portal which goes in literal circles. I call the Support line and if I press 1 for account help my call is immediately drops. I had to go to the hardware people to have THEM transfer me, the hardware folks were fine, except after she transferred me I was still dropped. I'm so happy to have spent 5 years on their platform building up a library for them to deny me any kind of access to it. At this point I just hope I can save any of you from making the mistake of trusting this company. Save yourself money and broken controllers/walls. Just go buy an Xbox, they probably have a solid enough company to provide at least the bare minimum support, which still dwarves what Sony has done to be helpful. Tip for consumers:It would have been nice to know that if I didn't memorize all of the ONE TIME USE back up codes ON my console that I would never see my account again.. since you cant look at the codes.. without logging in.. which you cant do.. without the codes.. so idiotic. Products used:I held an account for years purchasing many games and a lot of other content. Spanning over 3 PS4's. Service Value Shipping Returns Quality Date of experience: August 2, 2022So New credit card all my services update new month and year and 3 numbers on back takes a few seconds. But not Sony pre existing account worked for years do the exact same as all other accounts. Bamn does not work anymore. Sony help send you to bunch of vids that do not solve problem. Worst part they will not give code for an agent live on phone to help. Tip for consumers:Get an Xbox Products used:PS4 pro which I don't use since all this screwed up Date of experience: January 25, 2022Disgusting customer service. No support for any product that is not brand new. The only company that I sincerely believe thinks customers are expendable commodities that have no impact on their business. Do not deserve any support at all. Service Value Shipping Returns Quality Date of experience: April 25, 2022I would like to say that sonystyle.com is THE GREATest. I've bought many times from them and they are always fast and any problems i have had with merchandise has been delt with appropriately and swiftly. Unmatched customer service, pricing, and speed. Thanks sonystyle.com Date of experience: January 29, 2012I will NEVER EVER buy another Sony product because they blocked the Mark Knopfler video I used to play my bass to. It costs them nothing to allow us the pleasure to enjoy an artist's music through a different player than Youtube. I already paid to own this music but I want to play it through this player! No more SONY, no cameras, no TVs nothing SONY ---> FULL boycott Tip for consumers:BOYCOTT them let them know who is boss. They want our money, let them play fair and let us use the music we paid for. Products used:SONY MUSIC Service Value Shipping Returns Quality Date of experience: January 12, 2023This is three years after buying a product, unlike the many immediate reviews. Bought a Sony-Zeiss objective for a hefty price tag, but noticed later on that humidity condenses between the lenses and, after evaporating, fogs them until cleaned. After opening up the thing and cleaning it up, I needed one spare part to restore the objective. Called Zeiss: "Can't help you. Can't provide you with factory number. Go to Sony." Called Sony: "Can't help you. Go to company X, which handles these in your country." Company X: "Can't help you. Check out catalogue for spare parts." Catalogue: "Don't have $#*!." Another example of bureocratic bull$#*! from three different companies, none of which want to do their thing. Ended up trashing the objective. What pisses me off the most is that the factory number could had been given easily, even tracked on importyeti.com for US imports, but they refused. Tip for consumers:Be sure that you won't need the support, because there isn't necessarily any. Products used:Objective Service Value Shipping Returns Quality Date of experience: May 16, 2021Not anymore though; they won't honor their year warranty on my ps4 slim 1tb; had it less than that and the controller already has joystick drift. I can't get through to anyone via their phone number about it and their fb chat representative sent me in circles trying to discourage me. I warned him this would be the result and waited days; no response. Hope it was worth it to you. Update: I got through to them but they want me to send my controller out for repair when it would cost them no more to replace it and would be more effective with time for me; bad attitudes. Bought an Xbox over this behavior. Date of experience: March 8, 2020Long story short, brought a high end 55inch TV, broke with the first year (I have a 5 Year warranty) screen Just stopped working which they replaced but quality was much less (cheap screen), then the screen became unwatchable so they replaced the mother board and it went downhill from there. The refuse to fix or replace the issue (SONY WILL NOT HONOR YOUR WARRANTY) I have been emailing back and forth for 4 YEARS! And what they will do is get you to run errands for thdn (30 and counting) until you give up. So I decided to share my view as they have not intentions to fix the issue I will ensure EVERYONE knows about SONY and please buy other brand they have better reputation these days while SONY hangs on to its old days of glory Tip for consumers:Save yourself and your family stress and AVOID SONY Products used:KD55xf SONY TV Service Value Shipping Returns Quality Date of experience: January 1, 2023Besides all the toxic players on here it's pretty fun I hated seeing playstations own players on there Instagram commenting on there pride post "get this gay $#*! off here" or "I'm going to xbox now" like we should come together and be a unit Date of experience: November 12, 2020I needed a Decent Sound Recorder, for legal purposes. I purchased this Sony product, however Sony seems to have disregard for making their software available for LINUX systems. Sony is not the only corporate villain in these regards. So I'm to study their Software and build my own software. I abhor Sony and other corporate players who stand in defiance of consumer freedoms! I don; t have a receipt handy at this moment, but I can prove one if necessary, I purchased my Product at London Drugs in April or May of 2021. Did know I would need the software till this week. Tip for consumers:If your computer is running a Linux OS, sony does not give any regard for the software that your product requires, this goes for firmware, and software. Products used:The product I purchased was the Sony IC470 Sound Recorder Value Quality Date of experience: February 3, 2022I had tried several gaming stations since 2001 and also some computers for gaming and my best advise four you as a consumer is that the purchase from a playstation is a good thing to do, it's durable and it has good game choices plus a 4k grafic. Date of experience: October 27, 2020The growth of Sony is really outstanding especially in the last 3 years. They are really dominating in the field of electronics. Last week I have bought the Sony LED TV 42 inches really i am attracted very much on the clarity of visual i got from the TV. So, I have decided to buy from only Sony company regarding all electronics goods which are all i needed. Date of experience: August 27, 2014Date of experience: February 10, 2012