I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid. To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel. In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude. Service Value Shipping Returns Quality Date of experience: July 12, 2021I ordered a rare water cooling system for over $500, Yoybuy shipped it to me twice but failed twice because they didn't ship correctly. I then opened a case with paypal. A new tracking number was given there, I got a cheap Iphone case, watch out, there is no end to cheating here. Tip for consumers:Not BUY! Products used:PC Wahtercooler Service Value Shipping Returns Quality Date of experience: March 18, 2023YoyBuy is a great site for buying chinese good quality products, if you don't understand chinese websites such as TaoBao and you don't have an address there also, you just copy-paste the page of the product that you like and YoyBuy will translate what it says and also set you the shipping from the China warehouse to wherever you want. It's awesome! 10/10 Products used:Clothes Service Value Shipping Returns Quality Date of experience: October 12, 2021It is a top quality service, they help you get what you want to buy to import into your country and at a very accessible cost, the customer service is very friendly in solving your doubts and clarifications, and the most important thing is that you can buy for yourself. Own account and send it to your warehouse that they provide and to import it to your country you can choose the quantity of products and which products to pack so that the shipment is cheaper, without a doubt it is a very good company. Tip for consumers:Check well what they really want because they buy what you asked for, and with the provider you chose. So in the end the decision or the quality of the product is your responsibility. Products used:Productos para el hogar, ropa, zapatos, maquillaje, Service Value Shipping Returns Quality Date of experience: January 8, 2022I was looking for Godzilla toys in every toy store for a months, as I could not find them, I had to search on internet and I found out taobao.com. This website is completly in chinese, that´s why I chosed yoybuy.com although I´d never heard of this website, I accept I did not trust but everything was good. Tip for consumers:To everyone who wants to buy with this website Firstly you need yo create an account, do not worry, you can use your Facebook profile or your email address, then you can buy using this website, it will provide you a tutorial how to buy step by step. Products used:Toys Date of experience: June 12, 2021I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3 Products used:Sporting goods Service Value Shipping Returns Quality Date of experience: January 4, 2021I ordered cards on taobao through yoybuy and with their help everything went smoothly. They have a live chat feature which is amazing! They helped me so much when talking to sellers. Once I paid for shipping it was sent within 2 hours. It took only 4 days to receive my package after. I'm so happy with everything and have already made my next purchases. I really recommend yoybuy if you need anything from China! Date of experience: April 22, 2020I ordered several packages, something for myself, something for resale. Recommended to friends, they also made purchases through this service. Everything is generally good, one parcel was lost by the transport company, yoybuy returned the money. I am happy to use it again, after the pandemic in my country. Date of experience: July 2, 2020I use the warehouse, I buy things myself. Very responsive and careful staff! It has already come a lot of parcels, packaged remarkably. Shipped very quickly. Recommend! Пользуюсь складом, вещи покупаю самостоятельно. Очень озывчивый и бережный персонал! Пришло уже очень много посылок, упаковывают замечательно. Высылают очень быстро. Рекомендую! Date of experience: May 8, 2019Hi! For the first time I bought on this service! The support is beyond praise. The product arrived it was checked and sent to me by the transport company! I am very happy and have already placed a new order! The first order came perfectly Packed in working condition. I can safely recommend this site for orders from Chinese Internet sites. Solid 5 stars! Date of experience: October 13, 2020I have done a lot of purchases and the experience has been great! Very good customer service, solving all your doubts! I would definitely buy again Again! Service Value Shipping Returns Quality Date of experience: February 17, 2022I order several exclusive taobao items, they collect everything and send it to my country, most of the packages came very fast, and when one of them are delayed, they have a very good customer service Tip for consumers:if you buy high weight items is better to pay an expensive shipping Products used:silicone molds Date of experience: February 21, 2021Very qualified staff, really enjoyed the chat. He took delivery to Russia with a weight of 2 KG, delivered within three weeks and packed extremely fine. The manager helped to deal with the method of ordering on the site and generally provided all possible assistance. Thanks you. Date of experience: December 17, 2018I learned from the Internet that on the site YOYBUY.com you can buy it cheaper than on aliexpress. This was indeed confirmed. My first purchase was very expensive (above $ 250) The site is convenient, you can find the product even by photo. I was assigned a personal Manager who was constantly in touch, answered all questions on WhatsApp. I'm happy with the service. The staff is polite Date of experience: November 2, 2020I bought few PC motherboards on Taobao using Yoybuy service and my experience was much better than I expected, seriously, it's awesome. Just few things are worth to mention: 1) Parcels arrive to Canada during pandemic no problem, with tracking provided. I've got two already; 2) Customer service is very responsive, they handle possible issues with Taobao sellers on your behalf; 3) Detail pricing (item price, storage, insurance, service, Paypal, shipping...) is available before you buy something. I didn't know before that there are so many different fees, LOL. It's still better than on Aliexpress; Overall, it's highly recommended. Date of experience: September 17, 2020Perfect for shopping through China, have shopped multiple times, paid by credit card and money order, absolutely reliable. In addition, if there is a suspicious situation in the products, they inform you beforehand. An excellent work ethic. Thanks yoybuy.com Date of experience: December 1, 2020I started to use yoybuy as intermediary to my internet shoppings on taobao since 2018, they are always clear about the cost of its services and I think it isn´t expensive at all, also when I have had any problem or doubt give me so fast and kind attention. Tip for consumers:This is a great option when you want to get something hard to find in your country, try to pay attention to customs law to avoid problems Products used:Everything what I get with them, cosplays, wigs and clothes Date of experience: May 19, 2021My very first parcel forwarding experience from China, and definitely after considering several options, Yoybuy.com was the way to go, incredibly fast and an awesome customer service if you get a bit lost in the process. I am already planning my next shoppings. :) Tip for consumers:Use your free 10 dollar cuopon for signing in! Products used:Art book Service Value Shipping Returns Quality Date of experience: December 24, 2020Very happy with my first purchases, without hesitation I will continue shopping, recommended 100%, you find all kinds of items for both store and gifts, the shipments were fast and the packaging perfect. Date of experience: July 13, 2020Based on my experience with Yoybuy so far, I'd say it enabled and really facilitated my purchase of overseas products. The items were promptly bought on the same date of order. It didn't take long for their arrival. It was most important that quality was examined before delivery. When I had questions with orders, I received timely and helpful responses from agents via live chats. Although the shipping cost was a bit high, there were discounts for DHL and EMS. Overall, using this site was an enjoyable process. Date of experience: February 17, 2017На ТаоБао покупать из России сложно. Никто не отправляет к нам. Многие посредники не отправляют некоторые товары. Для покупателей из России самый лучший посредник. Большой срок хранения на своём складе, отправка большинства товаров, любой вес посылки по вашему желанию. Выбор способа отправки и способа оплаты. It is difficult to buy from Russia on TaoBao. Nobody sends to us. Many resellers do not ship some items. For Russian buyers, the best intermediary. Long shelf life in your warehouse, dispatch of most goods, any weight of the parcel at your request. Choosing a shipping method and a payment method. Date of experience: November 13, 2020My name is Iskandar, I'm from Uzbekistan. I have been using yoybuy for about 6 years now. All goods arrive on time. There is a possibility of fast express delivery through courier companies. You can also get holiday coupons for which you can order goods. The site is very convenient, the consultants are always responsive. Tip for consumers:A good site for beginners who want to develop their business and increase sales Products used:I have an online store, I mainly order clothes, shoes and accessories, watches and gadgets Service Shipping Quality Date of experience: July 20, 2020I Use them for their forwarding parcels service. 1- I buy direct from Tmall and Taobao where each shop ships it Yoybuy. 2- You get email prompts listing the weight, parcel code and date logged. 3- I check the parcel codes and sometimes the weights to those listed on my Taobao/tmall delivery orders. 4- though rare, If a parcel has not been logged within 2 days of the Taobao Delivered Notification, I send Yoybuy an email. They are very quick in responding to emails and finding wayward parcels:) 5- the greater the weight the cheaper per kg it becomes. Quick delivery times. Mine normally come between 4-7 days of sending. Important to remember: If you pay by PayPal, it adds funds to your Yoybuy account rather than directly paying it. You just go to the parcel and pay it with these funds, almost as quick as the direct card payment. Any over payment of weight gets refunded to your Yoybuy account and then you use it off my next parcel :) Service Shipping Quality Date of experience: August 21, 2017This is my fourth time with YOYBUY and I have even more packages coming! I am forever in awe with their customer service and speedy replies to any questions I have. I had chosen a shipping service that was a little out of my price range and they happily switched it to an equally fast but cheaper service for me with no issues! My packages were done the way I had requested! Date of experience: June 9, 2020I've tried other taobao agents and they never have people who can communicate well or in a timely manner. Yoybuy, on the other hand, was able to do both. I would definitely recommend yoybuy as the go-to taobao agent. Date of experience: March 29, 2017