The website fails to provide a preview order before submitting with Google pay. Instead it took the cached date of an old address even though support mentioned they see the updated address in my profile. I reached out to their support immediately after seeing the error to cancel since they gave no option to update the address before shipment. They informed they would try to cancel. They shipped it anyway to another state. Support said I can ship it back and I asked how am I going to do this when it is hundreds of miles away. They disregard standard fail-safe features on their website, options to update an address, and an avenue to cancel before shipment. Poor service all around! They charged me $164 that I will never get back and shipped anyway. Be careful when order online with this company. Tip for consumers:No way to cancel or update order information after submitting the order and before shipment. Products used:Vitamins Service Value Shipping Returns Quality Date of experience: December 31, 2022I ordered several cases of energy drinks and was disgusted at how they were delivered. All of the boxes were ripped open, dented cans everywhere, the outer boxes weren't even taped shut. When sending a complaint and pictures the response was equally as disgusting. They offered a coupon for another order. They are too complacent with their customer ls receiving unacceptable packages and really expect you to want to order again? NEVER! Don't waste your time or money and order from a company who cares what they represent. Tip for consumers:Order from someone else! Products used:None. Although there is no leakage the chance of tampering is still present and I would not consume them. Service Shipping Returns Quality Date of experience: January 17, 2023Do yourself a favor and order your supplements/vitamins directly from the manufacturer or from Amazon. The Vitamin Shoppe operates on a 55% markup. They bring any and every supplement into their stores, good or bad. They don't care about health & wellness, just profit! If you are a person of color do NOT support The Vitamin Shoppe! Their CEO is extremely racist. Service Value Shipping Returns Quality Date of experience: June 30, 2023They are sending items to my old address, after I updated to my new address. Customer support said they may not be able to cancel all of the order. That's weird. So they are going to still charge me for items I can't receive? Yep. That's exactly what's happening. So now I have to contact my bank's fraud department to get my money back. How does Vitamin Shoppe think that their handling of that mistake is ok? Service Value Shipping Returns Quality Date of experience: November 4, 2023I ran out of a Solgar product. It took too long to wait for online so I went to local Vitamin Shoppe. Product was out of stock but was sent in two days. The bottle was huge. I discovered it was reformulated with same number of pills. Cost is double what you pay at Amazon. It goes back. What is the point except to encounter another hard sale. Tip for consumers:online Products used:None Service Value Shipping Returns Quality Date of experience: November 4, 2023I have never used the online platform, when i need to order online i use another source, but for offline purchases I have always had a great time here. Customer service is helpful and the prices for their liquid Vit D are the best around. Date of experience: June 6, 2019Bohemia Long Island New York store refused to ring me up. I asked for help and David's co worker yelled at me that she was to busy to help me. I asked David what her name was( they wear name tags) as a result he did not answer me and the refused to ring up my order. I was not allowed to buy anything. I had spent 1,200 over the past month. I asked David why would you refuse the company money and he said he does not care. I have a witness to this. Both workers were rude and mean and allowed the store not to ring up a couple hundred dollars. When I first walked in the girl was not helpful at all. Do not go here! This was in Bohemia Long Island in the afternoon March 18,2022. Date of experience: March 18, 2022I recently applied for a job at Vitamin Shoppe (an unnecessary "e", it's just Shop). Speaking of making things complicated, I think the reason I was not considered for the position was because of racial differences. I had all the skills and experience that they asked for, the interview went really great, and I'm jutting surprised why I didn't make it. I waited patiently and calmly but this is just not fair. I'm not saying because I got rejected and I'm hurt, it's actually because I believe it was a perfect match and they wanted to not hire me beacuse of my skin color or my Ethnicity. This is unacceptable and I request spread this message asap to the hiring team. I am not going to let it go. Thank you. Name: Akash Shah. Contact: *******526 Service Value Shipping Returns Quality Date of experience: October 12, 2023The store in west palm beach on Okeechobee rd is the worst store I have ever visited. The management there is just horrible, rude and uneducated. Never get a hi when walk in the store, they always turning away from you, never even acknowledge you in the store, never helpful. One day they require masks to wear the next day they don't, they will argue with you too. I worked as an asset manager at vitamin shoppe before and I know companies values and the customer is the first priority. Well, not in this store. Please revisit that store because it's just so bad. Also would love to talk to DM in this area. Date of experience: May 15, 2020I have purchased their product for years, usually I just drop in and pick up an item when I need. I bought 4 items, paid and was going to my car. I asked the clerk if I could get my items put in a bag. His response was "yes I can bag for you but it but it will cost you 50 cents. What! You have to buy a bag now? That is crazy! I will be buying my items from Amazon from now on— it's cheaper and The beauty of it is free shipping to my door. I normally go out to buy my items because I want to support the shops near my home. I will not be supporting Vitamin Shoppe anymore just because—.50 a bag. Their customer service is sucks.. Date of experience: December 7, 2022I am Anna and I was at vitamin-shoppe at the sawyer heights and there was a beautiful lady (Yamilet) that invites you to shop; she looks very healthy skin nails and hair also, she looks athletic and offers a great customer service. I had a return and, she handles in a calm way regarding the busy moment she was facing. Great experience Date of experience: July 15, 2018Ive always had a great experience at Vitamin Shoppe every time I go. Staff has been very helpful even on the days that they were super busy. Yesterday, I asked for Pyruvate at the Vitamin Shoppe in Boynton Beach, Florida and, even though its discontinued, they pointed me in the right direction for a deeply discounted Pyruvate that was 25% of the usual cost. Date of experience: July 21, 2018Went to the Bangor, Maine store today. Made the mistake of commenting on the lack of a plastic barrier. WRONG comment! I believe the person waiting on me was the ACTUAL STORE MANAGER! Response was very curt…"If you haven't been here in awhile, it's been gone"! So UNPROFESSIONAL! I certainly DON'T want to go back. Was that the desired outcome, and YOU'RE the STORE MANAGER?!?!? Date of experience: May 8, 2022Ordering from them for several years for energy protein drinks and health and fitness plus vitamins. If you order usually $25-$40 it is free shipping, so I order several things at a time. Comes in usually a week, boxed, perfect, ready to go. One time they sent the wrong item and they let me keep that item free and immediately sent out a replacement. Top rate company - there is a vitamin shoppe not too far from my house but its cheaper to order from them with the discount from coupon cactus (couponcactus.com approx. 4% cash back from them) and free shipping! Date of experience: October 14, 2011Very, very poor customer service at VitaminShoppe.com. Out-of-stock items listed as Ships within 24 hours, multiple unanswered emails though their own Feedback Forum, discourteous agents operating Live Chat Overall, incredibly poor communication and a dreadful shopping experience. Avoid the lure of the occasional coupon and avoid VitaminShoppe.com. It is not worth the trouble. I would recommend GNC or of course Amazon for nutritional supplement purchases. Service Value Shipping Quality Date of experience: February 28, 2018Terrible service they dont tell you your productis coming from the new Jersey warehouse. I could've went to the store in my city to get it, instead of waiting 3 days. I never would've ordered online if i knew this would be the case Date of experience: September 8, 2017I first entered the store and was greeted to turn out later as a snotty, rude girl employee. I asked her some questions, which were returned with short, brief answers. I had done some research on this product, and she was not even correct with a answer to my questions. I suggest you hire employees who are knowledable about your products and that are more friendlier. I wont be back again to this Geneva store ever again. Date of experience: April 20, 2015SLEAZY VITAMIN SHOPPE you have to put a debit or credit card in before you can use a gift card. I ordered in store then was told they didn't have it in stock. Order was cancelled and they still tried to bill me. Cheated me on points spent 169.00 said I only had 124 points. Called 4 times already and still need to call back because problems still not resolved. Most horrible place I have ever dealt with. Looks like I will be shopping at GNC thanks to the vitamin shoppes poor service and incompetence. Not that cheap to have such poor service. Products are not that high quality either. Wont be a vitamin shoppe customer ever again was a horrible experience to say the least. Date of experience: November 14, 2017They sold me bottle of Aloe Vera Gel (Aloe Vera Gel 99% Pure - Topical Oil to Soothe & Moisturize, Item #: VS-3854/*******) that smelled unbearably bad, like decades-old unwashed gym socks, truly sickening and they refuse to refund the product to due their Covid policies. I tried to put up an honest one-star review (would like to give zero stars but can't) of the product and they refuse to post it, it gets taken down almost immediately after posting it and this happened twice. I also posted question on the product page as to why they won't allow an honest one star review to be posted and they wouldn't post that either. All this smacks of being very unethical, of trying to boost an already low ranked product (VitaminShope brand ~ their OWN brand) and misleading the public about a likely rancid or defective product that they refuse to return. I will never shop here again! Date of experience: September 2, 2020The website indicated the product was "in stock". I placed the order. Several days later I received an email saying it was back ordered. I called customer service and was told the order was now processing and would ship the next day. Then I received another email saying it was back ordered again. I called customer service and cancelled the order for 2 reasons. 1. The information provided on the website was incorrect. 2. The information provided to me via phone by a customer service representative was incorrect. I have too many options to deal with a company that repeatedly provided bogus information. Date of experience: June 3, 2016I was discriminated and I will not be going back to the vitamin shop I have a health issue and I was not allowed to shop in there I've shopped there for years and years and all of a sudden I can't shop there very disappointing very ugly staff Products used:I was discriminated from shopping there I have health issues and I was not allowed to shop there Service Value Shipping Returns Quality Date of experience: February 9, 2021I have been a customer of vitaminshoppe for over 10 years and I was so hoping I didn't have to write this. The customer service keeps getting worse and worse. And, the prices keep going up. I placed my order long before 6pm and it was NOT shipped the same day. It took them a week to reply to my inquiry. Now, it's been a week and I still haven't received the order. I may be saying goodbye to VS. Date of experience: January 15, 2014Worst customer service I have EVER received. I cancelled my account 3 months ago by speaking with a representative on the phone. On the 3rd, $30 was taken out of my account with no email no order number, nothing. I called and was told I would get it refunded that day by a SUPERVISOR. I was lied to and after calling 3 more times, and every time they said it was already refunded. Turns out it wasn't, and they will not pay back the charge for overdrafting my bank account. DO NOT SHOP HERE OR GIVE THEM YOUR CREDIT CARD. SCAM Date of experience: August 10, 2018These guys took out $900 from my account in a SINGLE day. Never bought from these guys (never even heard of them) and I have no idea how they got my card number! Date of experience: December 23, 2020I hate to keep asking the prices of everything. Not a well maintained store. Things are way up top or in sealed boxes on the floor. Associates drinking and eating meals at the front desk. Date of experience: May 19, 2017