I have been a loyal customers for decades, and recently the quality is not there. The elastics in the panties are fraying. I bought a pair of panties, washed them before I wore them, and they unraveled before I ever wore them. I just bought 3 sports bras last weekend, and they sag on the sides, making it look like I have side/back fat. I am not happy with my recent purchases at all unfortunately. I have gone back 3 times in the past year, spending hundreds of dollars, and it is the same issues. The no show panties are great, because they don't have an elastic around the top. Products used:panties and sports bras Service Value Quality Date of experience: December 8, 2024I am absolutely done with Victoria's Secret! The quality of their underwear has gone downhill, but the price is still keep going up. It doesn't even cover your vagina. And make sure you return things within 30 days or you're screwed! Shein has amazing underwear that is 100% better quality and price. You can get 12 pairs of no-show underwear for under $10 They are the BEST underwear I have ever bought! Do NOT waist your money on crappy victoria's Secret underwear. I am 120 lbs and medium does not fit! Products used:No show cheeky panties Service Value Shipping Returns Quality Date of experience: November 14, 2024I am so disappointed with the lack of communication. I placed an online order 28/11/24 order number VSAU*******, I never received a confirmation email. Tried using the online chat, they have told me to contact customer support which is number I'm calling is unavailable. I have email customer support, no reply back. The money has come out of my account, where is my delivery? DO NOT BUY FROM VICTORIA SECRET. Date of experience: November 28, 2024I placed an order on July 19,2024, with the order number VSTH*******(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering. Products used:None, because the company still hasn't shipped my order after three months. Service Value Shipping Returns Quality Date of experience: October 15, 2024When they have a 5 panties for $30 don't waste your money or go to dollar store. They are poorly made and falling apart ( unraveling) I started to think they were fake or little kids made them in a sweatshop. I do not have a receipt because i order them online. Date of experience: September 15, 2024One cash register open, register person and 16 people online ask the manager for help Heather sorry that's all we have right now. How could this be Rockaway town? This is horrible. No wonder business is out of sale. I'm leaving the line now. Date of experience: June 15, 2024My Valentine's Day order came damaged because apparently massage oil cap was unscrewed and therefore ruined most of the underwear I ordered. Customer service asked me for the SKU number of the damaged items. It was a long list and asked me to choose a store to take my return. I reminded him of the reason I shop online was because I don't have time to go in store and request that the delivery person could perhaps come pick them up. He the proceeds to issue a replacement for the only 3 items that I had typed the SKU numbers for while the entire package is sitting on my table. I have never seen sickly greedy people happy to take the money and can't deliver un damaged goods. Never will I ever spend another penny in that business. As much as I love products, I am fearless to say goodbye. Products used:Cosmetics Service Value Shipping Returns Quality Date of experience: February 16, 2024I've decided to stop buying from Victoria's Secret online. This is the second time this has happened to me: I make a purchase, and then my package can't be delivered because they claim my address is incorrect, even though it's been verified by customer service. As a result, they're sending me a new package, but some items from my original order are not available anymore. Tip for consumers:I've decided to stop buying from Victoria's Secret online. This is the second time this has happened to me: I make a purchase, and then my package can't be delivered because they claim my address is incorrect, even though it's been verified by customer service. As a result, they're sending me a new package, but some items from my original order are not available anymore. Service Value Shipping Returns Quality Date of experience: January 13, 2024The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products. Tip for consumers:I have been a VS costumer since year 2000. At first I started using their lingerie coz it really fit on me and look sexy. Then I started using their lotions, I was amazed. The scents it was not that strong for my nose that has an allergy for any strong fragrance. And the scents lasted more than 24 hrs. Products used:Pajamas, lingerie, bags, fragrances and cosmetics. Date of experience: January 18, 2024When it comes to ordering online and shipping is the worst. I have many a times had to replace items over and over again and several times my items never reached my home. Because of these issues they will block your account and you will no longer be able to purchase when it's technically online continuous fault. I can say they lost a great faithful customer that patronize every time there was new merchandise online or in their stores Date of experience: January 14, 2024I rarely follow through with the order as the web site is a mess and very frustrating, fortunately I have a store nearby but shutter to think of the ten's of millions that VS loses from guys simply giving up on the site. A sad shame, it's supposed to be fun. It really isn't. Service Value Shipping Quality Date of experience: February 22, 2024To all customers if you shop at victoria secret or pink you may notice there merchandise in clothing is not well made at all. Very cheap fabric and don't last long at all. Spent alot of money at Christmas time and the merchandise is totally absolutely horrible. After Christmas they have a big sale and toss those clothes in bins like there trash which they are so why charge people full price before Christmas when its total garbage. This store was suppose to close totally a while ago and don't know how they survive and stay open when there merchandise is not good quality at all. Then when you call customer relations they always want to give you a store credit which is no good to me when you still want me to keep buying your merchandise big deal. I am thinking of closing my account and not shop there ever again. Products used:Full hoodies, Joggers not good merchandise very very bad quality. Service Value Shipping Returns Quality Date of experience: February 13, 2024This holiday season they had sweatpants and hoodies which I love. After wearing one time shedding everywhere. CHEAP $#*! YOU PEOPLE SELL! Date of experience: January 10, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) B M. California 1 review 0 helpful votes Follow B M. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Going down” January 17th, 2024 I visited the Victoria Secret in Fox Hills Mall today. I was sad to witness how it has changed recently. I feel it is related to poor management. It used to be a thriving location, but now it seems unmanaged and unorganized. The help on the floor was no where to be seen until another customer requested help, I rang for help the dsg room 3-times, and no one came to let me in. I witnessed a shopper allowing her two yr old to play with the underwear in the drawers while she ate yogurt, and the mother encouraged the kid. None of the workers addressed this. There was 4 workers that I counted, and it was only about four customers total just browsing including myself. The items were all mixed together instead of being in the proper bin/section for size. It was bad. Date of experience: January 17, 2024VS outsourced its CS to the Philippines. The lines are broken, the Reps cannot do anything, and within 7 calls I have been disconnected 7 times. The Reps in Manila are not trained in CS matters, and they have no solution to anything. Also, VS changed its delivery from USPS to some unknown shippers who lack responsibility and do not deliver to the address used for 2 decades. Those drivers return packages, which results items being no longer available. Such a nice company in the past, this is such a shame. Tip for consumers:This review is about service, not products. Shipping companies and outsources CS - those are awful Service Shipping Date of experience: February 11, 2024Horrible online experience! Why ask for my size & type of bra if everything you click on changes the size! I found a few my size but of course they all are a different size! I don't recommend shopping online at all! Date of experience: February 29, 2024I have waited on my order to show up since January 18th. Ups said to contact Victoria secret on the matter. I would like a refund fir the products I did not receive. I am very unsatisfied an disappointed! Products used:I didn't receive my package at all Date of experience: February 1, 2024I went to Victoria secret today it was my first time there and the employees wore so mean and did not treat me good I asked for a bra size and they gave me 2 sizes smaller and said I think this would fit you better and kept coming up to me and making me try on stuff that wasn't my size Date of experience: February 24, 2024I online ordered merchandise through my Paypal account and specifically used 1 bank account. Lo and behold 8 days later my Paypal account has fraudulent charges that could only have come from within Victoria's Secret. How do I know... I never use that bank account for Paypal purchases, and only used it on Victroria's Secret. BEWARE Date of experience: January 5, 2024My wife made a purchase at our local store ($140). She needed to exchange two items (59.90) for different sizes. WITH RECEIPT IN HAND, she was denied an exchange because apparently VS doesn't handle their own returns now. The Retail Equation does. Btw, their phone is disconnected. I pulled my wife's return report. The VS return is the only one there. Shop elsewhere. Especially if you're black. Service Value Returns Quality Date of experience: June 5, 2023This is the second time happened to me for online shopping. I ordered First time online and bought bra n received wrong size. So twice I had to exchange that time. It was in February n March. Now this time on Black Friday, I order backpack to gift someone and they took money n didn't send me confirmation order n order number. Though I proceeded for my order and said it arrived on Monday and till Wednesday I was waiting to get my parcel but I don't get it yet. Today is Dec 5 th it has been 5 days since they said delivered your item‍ Finally I have to choose return my money and Never Ever gonna do online shopping in Victoria secret. People please be aware of this scam. So sad Date of experience: December 5, 2021I order quite a bit from VS and overall good experience. I do hate when you can't combine some discounts and the fact that it costs so much to return if things don't fit. Customer service is excellent Date of experience: December 5, 2012Obviously everything here only makes attractive women hotter. That isn't up for debate. And yes the place is ridiculously expensive for what can only be called increasingly reducing fabric amounts. Oh well. What I truly have a problem with is anytime I go into the stores alone, I am unanimously stared down as if I am some child molester or weirdo. I am not allowed to buy this stuff as a gift unless I bring my girl with me to prove I have one? Thanks for ruining any surprise present ever. Definitely in need of an overhaul! Date of experience: July 19, 2015Why I stopped using Victoria's Secret to buy sexy stuff for my wife was in part because when you actually look at how little material it takes to make the items you really resent they even did some lingerie shipping by bulk rate postage, the same as used by junk mail. The other aspect is size of person is not constant over time and what seems like a great idea when you are young becomes old as you age and can be seen as a waste of money. Sexy is body language and mindset more than what a partner wears. Date of experience: April 5, 2015I always loved their beauty products, body mists, lotions and perfumes, the pink products are great as well. Online has better seasonal sales and discounts then in-store! Also, the company puts out new products and scents every season, while there is a clearance section on the site where you can buy products from previous collections two to three times cheaper! Service Value Shipping Quality Date of experience: October 8, 2021Not enough in plus sizes! It's always a hassle looking for bras in my size. I've given up on this site & store and went to somewhere else. So if you're plus sized, I hope you have better luck than I have! Date of experience: December 11, 2016