Home shopping review Updated just now Parcel marked as delivered and the post… Parcel is marked as delivered and the post man has obviously faked my signature as I was not home, I live alone and I asked my neighbour who does not have it. I have been in touch via messaging to report this, I had no usual out for delivery email from you or any delivered message like usual, i usually get an email from Royal Mail saying out for delivery and delivered but I didn't get this, I only found out at 9pm this evening the item was supposed to have been delivered at 11am this morning and there is no proof at all that it has been, I also always get a photograph of delivery by Royal Mail but miraculously today there is no photographic proof of delivery like every other time, all there is of said delivery is a scribble, I don't scribble! Your person whom I just spoke on messaging had told me to wait for 5 days for an investigation with no offer of reimbursement whatsoever I am not losing 16£ sorry, I need a refund or a new item sent out, because I am absolutely appalled as a lifetime DP customer has been treated so badly Refused me a replacement, refused me a refund. I even feel like going to the police as my signature had been so badly faked, which is fraud and a crime Customer service have been absolutely NO HELP. This was my last ever purchase from you, I won't be buying again as I'm so disappointed with customer service Order number DUX******* Text 00.42am I have been advised that you will not give me a replacement or a refund This is criminal! Date of experience: 05 September 2024 Service Shipping Date of experience: September 5, 2024The worst customer service imaginable! The shop delivers the wrong goods, but is not willing to pay the shipping costs for the return, even though it says so in the terms and conditions. Instead, despite repeated inquiries, no response will be given until the return period has expired. The "customer service" does not take care of it, sometimes one person writes this, then another that, as they like it. NEVER AGAIN! Date of experience: December 11, 2020Ordered online, paid for next day delivery, got the email stating order dispatched later that day, 2 days later, no order so I called, only to be advised that this is lost in transit and they are unable to order anymore as all 7 items I had ordered were now out of stock. They will issue a refund but it takes 5 working days... not good enough Date of experience: February 3, 2018I have been a loyal customer with DP spending on average £100 pm for around 7 years, but no more. All the tops are so badly sized, too big on the shoulders, poor quality fabric. This sizing issue, is not just me but for my friends and family too. Such a shame it's gone down hill so badly I used to love their clothes. But, I will not waste any more money here. Products used:Dresss, tops Date of experience: October 4, 2023Being from the US, I am not used to crappy return policies but have now been acclimatized. I ordered the wrong sizes as their size chart does not match the label on their clothes (my husband confused too). I contacted them immediately and they refuse exchange of these unused items. I will donate them to Good Will and never look at this place again. Date of experience: January 13, 2020I never had such a bad customer experience ever before. I am not the type of person who spends free time to write a review but this time decided that customers need to know and be fully aware as this company's customer service department is a joke. I placed an order online and wanted to change the size of one of the dresses. It's been a while waiting for a response to help me out and send me a return sticker. Although no one got in touch after a week I sent a third email complaining about the situation and finally I received an email back but after my response a few days now no one came back to me not even the same employee. They totally ignored me and honestly still can't believe how can people be so rude. They are time wasters. At this tough time for all companies I am not going to spend a penny at Dorothy Perkins and of course I won't recommend them to anyone Date of experience: March 27, 2021I ordered a pair of jeans online in January. When I wore them one of the legs kept twisting round my leg. When I came to iron them after washing realised the seam on one leg was not straight. Got in touch and they agreed to refund. Despite numerous exchange of emails I have still not received refund. They said they refunded to the card I used to purchase (on 24th Feb) but my card provider has no record of refund. Including postage 1 am £19.95 out of pocket. Be warned. I thought Dorothy Perkins had a good name but I would never buy from this company ever again! Date of experience: May 12, 2019On three occasions (i don't know why i proceeded after the first) I've purchased blouses for work from DP. On each occasion, the blouses have ripped at the seams around the arms and waist. All three were a size bigger than i need as i like extra room. The material was too delicate for the stitching and made terribly. I tried to return the third one and brought along the second one (i didn't request a refund for the second one, i just wanted to show them) They refused to refund the item which I had worn once. I had the receipt and it was within 30 days - awful store, awful service, awful quality of clothing. Date of experience: November 29, 2019One of the worst companies out there for clothing. And it got worse and worse. The quality is awful and the brand lacks appeal altogether. Made couple of purchases in the past but I'll stop here. Too disappointed! Tip for consumers:Check really well the sizes and wash gently. The quality of the dye is very poor. Products used:Dresses, pants Value Quality Date of experience: November 4, 2022This is the second time i had a bad experience in dorothy prerkins in Stratford, I asked the customer assistant if they can find me a size 6 top as i could not find in the rail she said "if there is none then we don not have them try online maybe" seriously how can a store not have size 6 in stock when the store is big, been to topshop or mango or urban outfitters, if I ask for them to check if they have the desired size or color I want they always check and let me know but dorothy perkins its my second time and have heard the same $#*! from the customer assistants... do you really dont have them in stock or were these ladies lazy and did not bother to check? Date of experience: December 11, 2017Totally incompetent, not only did Dorothy Perkins send me out the wrong size but they even managed to send out the same wrong size twice. Two trips to return the item is enough for me. They are totally incapable and are likely to go under anytime soon. Tip for consumers:Don't shop online with Dorothy Perkins Products used:Clothes Service Value Shipping Returns Quality Date of experience: December 18, 2021I purchased an item as a Christmas gift on December 14th. I paid extra for next day delivery. The item never arrived and I contacted the company to no avail. I then put in a dispute with PayPal. The resolve kept getting delayed while PayPal waited for a response from the seller. They the offered a refund of £13.56 which I of course refused. Why would they offer less than I paid for an item I never received. Today January 13th I called PayPal. They confirmed they had still not received a response and closed the case in my favour for a full refund. Having read some of the reviews this seems to be a problem many people are having with this company and it's not fair. I certainly will not be buying from them again. Service Value Shipping Returns Quality Date of experience: January 13, 2023Orderd 2 dresses before 10pm for next day delivery 5 days later still no items despite contacting customer services. Really disappointed courier never attempted nor delivered items despite paying for next day. No escalation from customer services just told to wait... this is now taking longer than standard delivery and despite explaining the items were meant for holiday and still not arrived still no help and no items Tip for consumers:Unable to deliver next day even when ordered before 10pm Products used:Dresses Service Shipping Date of experience: March 19, 2022This is my 2nd time buying from dorothy perkins. Both times ive been extremely happy. The goods are exactly as pictured. They fit perfect. I Would recommend buying from them. I live in australia and the delivery is great. Received item within a 2 week time line. Actually this time was one and half week time frame. I love my dress. When i want another item, i would definitely broswe their website. Both items i have purchased were on sale and with the delivery fee it was still a better price than buying in australua. The dress both times have been of good qualuty. A very happy customer. Would recommend them from my experience. Date of experience: October 30, 2017Thanks to Dorothy< felt really comfortable in my stretchy jeans. Wore them many times and washed and of course they not in best condition after 4 months and for next bump have to buy a new pare... could be a bit better quality i guess but in general very satisfied. Service Value Quality Date of experience: March 31, 2017I love Dorothy Perkins, clothes are made to very good quality and their collections just perfect for classy work outfit with reasonable price. Lucky me to stay in Australia and easily order from theiconic.com.au with free shipping and return cost. Highly recommend to my friends and family! Date of experience: February 4, 2015Incomplete order sent out as item not in stock, and the issue with refund which has been going on for 2 weeks. Email response slow (3 days). On hold on phone for 30 min + before gave up. After 4 separate email correspondence issue still not resolved Date of experience: January 19, 2017I was hesitant to order from Dorothy Perkins based on the reviews, but the clothes were so flattering, cute and on sale, too! Well, I pulled the trigger and ordered. I am here in the USA and received the clothes within two weeks. Everything was correct and clothes were great. Who every designs for them really knows how to flatter! I will order again from them without a second thought. PS: For the negative reviewers, DP is clear that record shipping is not traceable (strange in this day and age, but clearly stated in their policy) and many other online retailers require that the customer pay for returns (unfortunate, but true). Be informed! Date of experience: January 5, 2013Warning! Do not order online at Dorothy Perkins! It is the most incompetent and rip-off online shop I have ever ordered from. I ordered 5 pairs of shoes and sent all of it back due to the lack of quality and cheap material. The heel of one shoe was completely broken. First, you have to pay yourself to send back the products, I paid 20 Euros! (This was not clearly indicated on their website, otherwise I would not have ordered) Second, it was complicated because the Return Label I received required some kind of Return Number. After contacting customer service numeral times, it turned out that the Return Label they sent me was old, I don't need a Return Number and can basically print out a label by myself. 2 Months passed without any sign of life by Dorothy Perkins. Now they sent me a bill and want to charge the broken pair of shoes! Worst experience and most incompetent company ever. Do not order anything from this shop! Date of experience: August 3, 2017Went into store to collect a parcel & was given wrong parcel. Phoned store to say I would come back the next day to do exchange with parcels When I went back snotty girl so rude I had a load of questions fired at me she finally went to get my parcel & I was told the other customer could complain & get her order refunded I said never mind me getting home with wrong order having to come back & pay car park charges. Disgusting Date of experience: September 7, 2017I absolutely love the clothing at Dorothy Perkins, but unfortunately their custom charges are fraudulent. I placed a $120 order with them, and approx. Two weeks later I received an email stating that I needed to pay an $80 customs fee. I am in the United States and the law states that we do NOT have to pay any duties on clothing purchases under $200. I contacted Dorothy Perkins about this and they refused to send my items without me paying the fee. I looked at the tracking, and the package never even arrived to U.S. soil, it was sitting in England waiting for the "customs fee". I refused to pay it and Dorothy Perkins had the shipper return the package to them. They also did not fully refund my money even though the merchandise never even touched my hands, and the money they did refund took two months to appear back into my account. Date of experience: October 4, 2014My wife bought boots from them, they sent the wrong size! She didn't notice for about a week, saying I'm sure these can't be a size 7 as they feel too big. It wasn't until she checked that she realised they had sent the wrong size. All the documentation said they were a size 7, but they were actually a size 8. When she asked to send them back they got funny about it as they had been worn! I'm sure their site is very nice, but their warehouse staff and customer service advisers are not! Date of experience: March 7, 2011Purchased an item of clothing but received the wrong size. Amazed to experience how poor the returns policy and customer service is. To get the correct item, I need to make a new order. But it is now unavailable. They refused to refund me until I return their mistake to them at my initial own expense. Couldn't create a return label because their online service wouldn't recognize my information. Spent 10 days in contact with customer service to finally get a return label, but they only offered a single courier choice who only function in a country 1000 miles away from me. They promised any post office would take the parcel. This was a lie. I tried to continue this discussion with customer service but nobody could give me useful information, always replied to by someone new, they wouldn't read what happened previously so conversation went in circles. 6 weeks on, I'm still stuck with the wrong item, no way to return it, and customer services do not respond to me any longer. I'm out of pocket, no refund, incorrect item with no way of getting the correct one and seemingly no interest from Dorothy Perkins to fix the issue. Based in their Twitter accounts, this is a common state of affairs. Making returns so hard, they are just stealing for people. Terrible terrible company. Date of experience: August 11, 2020Dorothy Perkins. 3 month I have been messaging via live chat and promised a refund for an item they received 3 months ago. Promises, promises, and no refund. An absolute shambles. Never again. Tip for consumers:Don’t bother. It’s fine unless you have a problem. Then you’re stuffed. Products used:None. Date of experience: January 6, 2023First problem-- I bought shoes in a size US 8-- I received a size US 9. I checked my order confirmation over and over to make sure it wasnt my mistake, it was clearly their mistake and they sent me the wrong size. I emailed them 10 times, and called another 10 times! I NEVER got a response, not a sorry, not an answer-- -NOTHING! I will never buy from this site again. They sent the wrong product and never responded. Sure you can get things cheap--but seems like a gamble. There are several other cheap cute stores with much better service and selection. I will never buy from them again. I would give 0 stars if I could! Date of experience: May 29, 2013