Tumi, once a namesake for quality luggage, has turned into the worst of the worst. Walmart greeters provide better customer service than TUMI. They are non responsive, charge for expedited delivery and then don't provide it, will not answer questions about products. They were bought out by Samsonite and that's all they are now. A mass producer of inferior luggage. Buyer beware. I wish there were a way to leave negative stars. Products used:Brief case Service Value Shipping Returns QualityDropped $400 on a Tumi Laptop Backpack over 10 years ago. Has been a godsend for my back. Shows an amazing lack of wear for a bag that has been used week in and week out for 10+ years. Value QualityI have two pieces of Tumi luggage and I am forever replacing the zipper pulls. I have been experiencing an ongoing customer service complaint for three weeks now. On my last trip, another zipper pull tab was broken as well as the slider lock clip which keeps the zipper pull intact. This problem has been ongoing since June 28th and still no resolution. I sent them the photos of my luggage as well as the serial number. I received the wrong slider lock clips and even though I have notified them of the error, no one has returned my emails. I also own Briggs and Riley which I have never had an incident where I had to contact customer service. I paid well over $1500 for these two Tumi pieces and can't believe the cheap quality when it comes to these zipper pulls. Unbelievable!Tumi is well worth the higher prices. You will definitely get your money's worth with the longest wear possible. They stand behind their luggage, and immediately took care of an issue for me several years after purchase, fixing the wheels with no questions asked. Superb!