Took almost 3 months to finally get my shoes. Sizes do not run true. Ordered a larger size than normal. Still too small. On top of the problems, they're charging me $9.00 to return them. What a scam. Avoid at any cost. Tip for consumers:Avoid at all costs Products used:Mone Service Value Shipping Returns Quality Date of experience: November 29, 2022On March 26,2024, three months ago, I bought Skechers shoes from Shoemail through Amazon, and in only three months the shoes were ruined and broken on the inside. I wear these shoes for about 45 minutes four or five days a week and it isn't fair that I paid 90-something dollars for a defective product that lasted three months. I contacted Shoemall and they didn't want to refund my money saying that 60 days had passed and told me to talk to the manufacturer. I contacted Shoemall because they sold the shoes, not the manufacturer, my feet were hurting and realized that it was because the inside of the shoes was broken and ruined. This company is a big fraud. Products used:Shoes Service Value Shipping Returns Quality Date of experience: June 19, 2024My order was returned to ShoeMall with their shipping label, which by the way, is the slowest return possible. I shipped it back on 12/30 through Fed Ex and it was received by ShoeMall on 01/06. They did not acknowledge my return until January 19 and my account was finally credited on 01/20. The turn-around time was ridiculous from the date of receipt by them until acknowledgment and credit. All other companies I have dealt with credited returns much quicker. Very disappointed with their process. Doubt I will do business with them again. Just beware if you need to return an item of the lengthy return process. Date of experience: January 22, 2023Bought a $100 pair of shoes that ended up not even looking like the pictured shoes on the website. The box included a return shipping label with NO TRACKING, and no request to contact them to return, which I thought was very sketchy. They also want $9 to pay for return shipping, even though they sent me a different product than they represented in the photo. It took me a long time to chat with a customer service agent on their website and they were quite unhelpful. Do not shop here. Service Value Shipping Returns Quality Date of experience: July 27, 2023I returned a pair of Skecher shoes to Shoemall which they received on 6-30-23 as evidenced by my Fedex Tracking number. I have called three times to Shoemall and was told "refund is processing" and it would take 10 days. This is BS, why was refund not made upon receipt of returned item? Will not be ordering from this vendor anymore! Tip for consumers:Returns are not made promptly. Customer Service no help! Products used:Ordered Skechers sneakers and returned. Service Value Shipping Returns Quality Date of experience: July 8, 2023#Shoemall.com, all I can say is this company sucks! As a First time customer, I Placed an order only to receive the wrong shoes. Took me over 30 min to get customer service on the phone. Transferred to a manager where I was told I would not be charged a return fee. Well they lied, even though it was notated on the account. I called back, When I spoke to the supervisor after waiting 30 min, Linda said she would refund the shipping fee...hm the fee that was already supposed to have been refunded with the original refund. All I can say is DO NOT purchase from this company...CROOKS! Social media destroy this company! Tip for consumers:Bait and switch,. Not trustworthy to follow through with promises stated and documented on account. Do not purchase from this company. Products used:Shoes Service Value Shipping Returns Quality Date of experience: December 7, 2022I returned a pair of shoes and never got a refund! They are refusing to refund my money, saying they already did. They absolutely did not. It is now July 22, and I sent these shoes back over a month ago. The tracking shows the package was delivered to the address they provided. The company says wait 7-10 business days for refund. Which I did. 10 business days (of course) later I got an email saying they received my package and it will be 7-10 business days for refund. No. I called and said no you actually received them 3 weeks ago. Please refund me. They said wait 24-48 hours. I did. Then I called back again and they said sorry we can't help you it says it was refunded. I am livid. This is over $100. Tip for consumers:Do not use the site. Products used:Shoes Service Value Shipping Returns Quality Date of experience: July 22, 2023Ordered 11/15 - returned the very same day! No response about the return delivered to them. No replacement. Not even the courtesy of an email or if they even have the replacement size needed in stock. Never will order from here again. Date of experience: December 8, 2022Website SHOEMALL.COM worst service ever. After I placed my online order I called customer service to ask if an online discount could be applied. CSR rep and supervisor cancelled my order before telling me the discount would not apply to my order. After they cancelled my order they covered up their error by telling me the shoe was no longer available and that it was an online order issue. Worst service ever. Won't shop on this website again. Good news is that BORN shoes are available on plenty of other websites. Date of experience: March 8, 2024I was trying to buy a pair of shoes but there was some weird error in my address ("illegal" characters in an auto-populated spot; no idea how they got there). Then the promo code didn't load, so I tried again. Their system LOCKED ME OUT for 24 hours due to "too many log-in requests." Well, folks, if your site worked correctly the first time, I wouldn't have had this problem. Customer service was friendly til I got to the supervisor who was incredibly rude and blamed me for trying to "scam" the system. Do yourself a favor and shop elsewhere. Tip for consumers:Shop elsewhere Products used:I didn't; their site wouldn't let me check out and their customer service was rude. Service Date of experience: March 3, 2023I have a narrow foot. Bot shoes super slim. Were not slim enuf. Sent back immediately. Have not received refund. It been more than 10 working days. Called yesterday. Would have been on hold for 37 minutes to talk to supervisor. HUNG UP! Want my refund! Date of experience: January 12, 2023I ordered shoes from this site two weeks ago (10/3/2022) that were supposed to be in stock. I have been waiting on shipping/tracking information. This morning I received an e-mail that said the shoes were backordered and will now ship on 10/26/22. I have a funny feeling that this business is as close to a scam as can be tolerated without being arrested for fraud. I wish I had read the previous reviews. Date of experience: October 17, 2022A shoe company should have a robust return policy. ShoeMall falls very short of that. You have to pay for your item to be returned and then wait 10 BUSINESS days AFTER they receive it for your return to be processed. In the high-tech world we live in today, this is unacceptable. Date of experience: February 22, 2023I received my boots with no problems. The only thing is that FedEx will deliver your package and sometimes they take longer than expected, after that I recommend Shoemall, just make sure it's your correct size. Tip for consumers:The shipping with FedEx most of the time will take longer than expected. Products used:Columbia Bugaboot III Service Value Shipping Returns Quality Date of experience: February 27, 2021The receipt of my shoes was fine, but when I went to return them because they didn't fit, that's when my nightmare began. I used their return label, which apparently puts your return on the back of a donkey. It has been over a month, and the tracking information has not changed. When I contact them, they tell me there is nothing they can do, and that I will not get my refund until they have the shoes in hand. Their customer service people are also hopelessly rude. Looks like I'm going to have to go through my credit card company to get this issue resolved. Thinking about shoe shopping online? Just say NO to this site! Tip for consumers:Don’t! Products used:Shoe Service Value Shipping Returns Quality Date of experience: January 10, 2022Do not buy from these crooks. Charges are being filed if I don't see my money in the next 24 hrs! Think I'm playing my banks corporate office has already been contacted! Try me Date of experience: January 5, 2024Absolutely the most rude customer service I've ever spoken to. Seriously was told we don't guarantee your purchase will be delivered on time. My purchase has been at same location per tracking for a week and they refuse to assist. Service Value Shipping Date of experience: August 2, 2021Bought a pair on jan 3rd said it was a wide fit. Was too narrow.couldnt even get foot through opening Sent back after recieving on 9th. Was charged 8$ fee for return. Jan 30th still no mony returned yet My 1 and only time doing business with them, i wont agian. Tip for consumers:Dont use unless you used model shoes before and the size Products used:None Service Value Shipping Returns Quality Date of experience: January 30, 2023They should not be allowed to stay in business. Two months ago, they shipped a completely inaccurate product to me that I paid over $100 for. I went through the return process immediately, yet it somehow took over two weeks for them to receive the item I shipped only a few states away. Then they promised my refund would process in 2-3 days, and here I am two weeks later with no refund, no returned contact, and no way of contacting them since they don't answer phone calls or emails! This company should be shut down. Exceptional small businesses everywhere are being shut down lately, yet corrupt companies like this get to steal from us and hold no accountability and remain open. It's despicable. Date of experience: June 10, 2020I was just told in an email from their customer service that it takes 2-3 weeks to process a return. WHY? They received the shoes i returned on march 1st. Still waiting on refund. They sure don't hesitate taking your money! Returning it is a different story! Date of experience: March 9, 2022ShoeMall - I've been trying to get my issue resolved and 2 of your customer service agents were SO RUDE! A male transferred me to another division without telling me the reason, and when I called back, a female had a nasty tone with me. I also think it's ridiculous that she said no supervisors are there after 7 pm. How are your customers supposed to get help after that time frame? If this is how you run your business, I will return my order and never do business with you again. Date of experience: March 16, 2020Do yourself a favor and run from this shoemall website! They advertise shoes that they can not order and charge you. There customer service is the worst I have ever dealt with. They have no idea what happens to the orders nor do they care to find out. Their shoes might seem cheep or on sale, but believe me, you pay for it in the long run. I will never buy from this site again. Date of experience: July 23, 2020I placed an order on November 13 the ship date has changed three times now the forecasted ship date is mid February I've never received worst service from a company in 40 years save your money. This is pathetic service by any standard Tip for consumers:Would have been helpful just not to do business with them. They kept changing the ship date Products used:Milwaukee captain boots Service Value Shipping Quality Date of experience: January 15, 2022I have bought twice and the shoes never fit correctly. Kept one and had to have it stretched. Second pair I was given wrong information from the beginning when i returned them because they were too small. Their sizing is always off. You get what you pay for with them. 90% nasty customer service. They want to argue with you and corporate s NOT controlling this customer service behavior. Call *******871 Corporate Office and complain. Date of experience: June 21, 2019After trying to order a pair of tennis shoes for myself over three days, I was unable to place an order that didn't get cancelled with no reason given. I was not allowed to get an explanation over the phone for the cancellations. After the three days the shoes were no longer available. I have ordered with them before with no problem and my credit score is excellent with no problems with either of two cards I tried using. From my experience your business doesn't matter to them, at least mine didn't Tip for consumers:Don't expect any customer service before the sale Products used:shoes Service Value Date of experience: June 10, 2022