Always friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience. Date of experience: March 19, 2024I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam. Service Returns Date of experience: February 26, 2024Placed order on Dec 15 enough time for Christmas gift. No shipping confirmation no emails at all. Called and they couldn't find order. Said they would call back never did. Called and was told multiple warehouse story. Dec 27 still waiting for shipment. Poor customer service. They did do a good job charging my card. Oh they never confirmed that either Products used:None never received Service Shipping Date of experience: December 26, 2023Do not believe the website. It claims that if you can put it in your cart, it's in stock. That is false. They will take and process your money, cancel your order days later, and not issue a refund in a timely process. Do not trust this company. Service Date of experience: August 25, 2023Order a pair of boots for a Christmas present, and paid extra to make sure they would be here in time. Was told the 21st of December, and here we are the 23rd and they haven't even been shipped! Contacted customer service to be told that the delay is due to them being shipped from a sister warehouse and they can't cancel the order. How can you not cancel an order that hasn't been shipped? I wouldn't trust this place with anything! I hope this place goes under for being a scam Tip for consumers:Don’t waste your money or time. This site is a scam no matter the fake reviews they made for themselves Products used:Never used anything as it never showed! Trying to get my money back and they are refusing Service Value Shipping Returns Date of experience: December 23, 2023The website is easy and not complicated. Navigating is also realy comfortable. Variety and amount of types and brands is realy impressive. The support is so kind. I recieved my sneakers without delay and i like everything. I know where i am gonna order next present for my brother bd, ty :) Service Value Shipping Quality Date of experience: April 17, 2024First time customer! Ordered 1 item on December 5th. They charged my debit card. Received an email that there were "system synchonization issues". Advised to cancel my order. Given refund. Placed 2nd order immediatley after cancelling first. Debit card charged. Once again, got an email there were yet again "synchronization issues" with the order. So Shoebacca cancels my 2nd order WITHOUT my permission. Horrible experience. Be VERY careful before ordering and save yourself TONS of frustration! Tip for consumers:Be very careful when ordering from this site! Products used:NONE Service Value Shipping Returns Quality Date of experience: December 22, 2023The shoes sold by ShoeBacca fell apart after two days of use. The seller refused to issue a refund. As many reviewers indicated, it is a very shady seller who knows nothing about customer service. Stay away! Date of experience: August 18, 2019Their 110% price match guarantee is totally false. Had 3 different people contact me with 3 different excuses. The item was sold by its actual branded website. Tho sizes were limited & they were out of my size I found them here. They gave the run around & only email contact. So they lost this sneakerhead! Date of experience: February 19, 2019Not of any fault of Shoebacca... Boots are the best quality I have ever seen... I am looking forward in warm feet this winter. And because of health reasons really need protection from the cold. My boots were delivered to the wrong address by UPS and were left out side in a really good rain storm. When they were brought to me by the neighbors they were soaking wet... boxes were destroyed by water... drying the boots out so far so good. Can't wait to try them on... talked with customer service which offered a return. Passed it up I'll dry them out and I got me the best boots that one can find... not letting these out of my site... Fast shipping also... Customer service was great. They took care of me... very Thankful for their action... I wish everyone at Shoebacca a Very Merry Christmas and a Happy New Year... Products used:Baffin Eiger Polar Snow Boots Service Value Shipping Quality Date of experience: December 15, 2021This site is a scam customer service is non-existent their merchandise is old and defective and they do not stand behind their return policy! My case they sent two different shoes and then didn't respond to my request through email or phone for return. This is how Amazon will put everyone out of business because companies like this treat customers has dollar signs instead of people. * Shoebacca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: September 26, 2020Do NOT buy from this merchant. I purchased a pair of Puma sneakers as a Xmas gift for my brother but instead, I received a completely different, much cheaper model that was 3 sizes smaller than what I had bought; to add insult to injury, they actually sent the correct box for the item so there are only two possible explanations for this "mishap": (A) They are sleazy scammers engaging in basic bait-and-switch tactics. (B) They are incompetent, amateur hacks with zero quality control and no process in place. Whichever the reason, there is no need to give business to these guys. Your time and hard-earned dollars are better expended elsewhere. Whilst mistakes always happen and one should be mindful of such, what makes them awful is their nonexistent and remorseless customer service. I contacted them via multiple channels, including over the phone, but no viable solutions were offered. No earnest acknowledgment or apology and certainly no effort to remedy the situation. They did not provide a root cause or even confirm whether the item is still in stock. I was simply told to return the shoes, await for my refund, and repurchase them in the future. I do not have a present 5 days before Xmas and have wasted time repackaging, etc. Absolutely horrendous company. Look elsewhere unless you're a masochistic wastrel. Service Value Shipping Returns Quality Date of experience: December 22, 2023This company does not stand by its products or return policy. They sell defective products. Must be the Ross of online shoe companies. Buyer beware. If your product falls apart in a month they won't refund you. Wish I would've read some reviews before wasting a hundred bucks! The boots I bought my fiance are the same boots I've been buying him for YEARS! They always last over a year. And the customer service is lacking any kind of service. Total joke Date of experience: August 9, 2018If one is skeptical about Shoebacca's guarantee of No-Hassle Returns, this buyer can reassure you. After a question about a refund, Customer Service acted with dispatch. The problem was solved quickly. I'm rich again. Reason I chose this product: Need lots of support. Wanted to try. Date of experience: July 10, 2023Reason I chose this business: Return and purchase. Reason I chose this product: Wanted an extra pair. Trying two new shoes. Date of experience: March 29, 2023 “Great Place for Shoes” March 16th, 2023 Verified purchase • Previous review Great choices among clearance shoes. Prompt delivery. I'm happy with my "selection"--that is, being able to try different pairs out, with the prospect of returning--for free-- pairs I don't want. Reason I chose this business: Clearance prices. Reason I chose this product: Hopeful one or two of my selections will provide help with outdoor walking--support for arthritic knees. Quality Date of experience: March 16, 2023 “Prices are good!” January 18th, 2023 Verified site experience • Previous review Reason I chose this product: Needed them. Date of experience: January 18, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Relly Q. Minnesota 1 review 0 helpful votes Follow Relly Q. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Everything as advertised” July 21st, 2023 Verified purchase Great experience with shoebacca. This was my second and third pair of shoes from them. They didn't update me on the shipping but when I thought to check, it was already out for delivery. Just amazing service Date of experience: July 21, 2023Product was fine but two reps assured me of an additional $10.00 off for supplying my email which I never received. I should have paid $69.99 not 79.99. It's left a bad taste. Not likely to buy again. Date of experience: February 18, 2022Shoebacca not only has the best selection of footwear, they also had my size in stock and a price that was 15% less than anywhere else, even used eBay listings were more than the new pair I purchased. Date of experience: December 9, 2021I bought two pairs of Zoot shoes at clearance price. They are very comfortable. Also the shipping is fast. I'm a happy customer. I read some reviews about bad customer service. If it's true please make improvements. Thanks. Cory Z Date of experience: June 20, 2020I love buying products from your website. The clothes look great. When I made a mistake and placed an order twice, the customer service guy made sure it was taken care of right away. I will definitely be back again. I am looking to stock up on some Christmas presents for my staff. Date of experience: November 14, 2022Called customer service. Told they could not cancel my order even though the order had no proof of having been shipped. Customer service rep said she emailed me a prepaid return mailing label but I have yet to receive it. Read my last response Reason I chose this business: Randomly found online Reason I chose this product: Wanted for a work conference Service Quality Date of experience: February 11, 2023Bad shoes out of the mold obviously why your reselling them. What a waste of time. How many times do you try to resell these before some sucker buys them. Very disappointed with my first experience with shoebacca and my never use again Quality Date of experience: March 31, 2021I ordered shoes 2 weeks ago, paid almost 100 dollars for them. They say package was delivered but I never seen them at my house. Tried to contact them 3 days ago and still no response. This site is a joke! Date of experience: June 3, 2020Ordered a pair of shoes on July 7... by July 11 they have not shipped yet. Request to cancel the order and they say reimburse will occur in 2-3 days. After 6 days no reimbursement has occurred. Now I need to start a claim with my credit card to get my money back. Reason I chose this business: Good prices and good products. I have purchased here before. Reason I chose this product: Need a nice, good pair of running shoes. Date of experience: July 7, 2023Stumbled across this site looking for a specific shoe and they had it for an amazing price. They were delivered in seriously like 4 days and even handled my return (I bought the wrong size at first) flawlessly. I'll be coming back! Value Shipping Quality Date of experience: February 6, 2021Quick shopping trip, ordering was easy, value prop clearly stated as a banner. Order fulfilled and shipped in a great amount of time, it's not amazon fast, but hopefully y'all treat your people better, so a few more days wait is totally fine Reason I chose this business: I was looking for Cole haan zerogrand sneakers or flip flops and y'all had what I needed at a good price. Reason I chose this product: I have grown to love the zerogrand shoes by Cole haan, amazing support for my knees. I have a pair of house slippers and winter booties as well. Value Shipping Quality Date of experience: March 23, 2021