First, they sent me a completely awful screen protector that shattered the moment I tried to use it. Then, to make matters worse, they had the audacity to send me the wrong replacement and refused to let me return it. Do not waste your money. This is unacceptable service! Tip for consumers:the worst company imaginable. Products used:screen protectors Service Value Shipping Returns Quality Date of experience: December 15, 2024Purchase items for a new iPhone in mall, prices are not compatible with other purchasing sources some items prices are twice the price from other retailers! Privacy phone screen for example, $59.99 with warranty! Customer will pay additional $12.00 in future when replacing the previous damaged screen purchased from ZAGG! Service Value Date of experience: November 24, 2024If it can't be done on the website, don't call. The wait times are long and the reps are rude. I have had a problem every time I've ordered a replacement with out-of-stock issues. Also, the shipping dates are never accurate. I paid extra for a 2-3 business day shipment that on the 5th day had not yet arrived. The rep told me I missed the fine print on the checkout page, not the shipping page, that said it was from the time they shipped. It took them four days to ship. The rep truly didn't care that I relied on that and with not time left to go shopping, had to head out to a remote location with a shattered screen. No refund, sorry chump. Read the fine print. Terrible company culture. Tip for consumers:I wish I had read this site. The customer service is among the worst. They are always out of stock. And shipping times are not honestly published on the page where you select them. Products used:Screen saver Service Value Shipping Returns Quality Date of experience: June 7, 2024I bought a $60 screen protector for a brand new iphone and it broken within a WEEK of purchasing it. When I reached out for my "free" replacement, they told me I'd have to pay $10 for shipping. I've sent 5 lb packages for $10 before, there is no way they can't send it in a padded envelope for near next to nothing cost. Not to mention the product does not cost $60 to make so you would think free shipping would be an option. Customer service could care less and was incredibly unhelpful. I'll make sure no one I know purchases from these people. I bought a three pack of screen protectors off of Amazon for $7. It has been on my phone for over a month now with no issues. What an absolute joke this company is. Service Value Shipping Returns Quality Date of experience: March 22, 2024I purchased XTR2 glass.for $59.99 + tax, for iPhone 13 pro max., now shield is coming out from the phone (Phone is always kept in case). It is not even an year of purchase. Vendor told me that life time warranty and replacement is free. Now they are asking $9.99 for shipping and handling. Tip for consumers:bad quality product with huge price tag - Products used:XTR2 Shield Glass Service Value Shipping Date of experience: February 14, 2024I bought a brand new phone and the invisible shield screen protector at my local phone carrier's store. I had issues with the protector shortly after my purchase. Zagg promised a lifetime warranty. I'd been in contact with them for months trying to get a proper replacement. They sent me some really flimsy plastic. Nothing like I originally purchased. First, they told me that they were out of stock. Then after months of terrible customer service and communication, they told me that they no longer carried the product for my phone because it wasn't popular. Now, I'm out 40+ bucks and no screen protector. They refused to give me a refund since I didn't buy it directly from them, but an AUTHORIZED carrier. Products used:Screen protector Service Value Shipping Returns Quality Date of experience: February 1, 2024Screen protector cracked in less than a week, you have to pay $12 for shipping with their "lifetime warranty" for a new product you've just already spent $60. Feels criminal to me - they're stealing your money for crap quality products. Tip for consumers:I repeat, buy from a different company for your own sake Products used:screen protector Service Value Shipping Returns Quality Date of experience: February 12, 2024I wanted to send Zagg constructive product feedback on their website, but there's nowhere to do it. If anyone from Zagg is reading this: your screen protectors are a great product, but it's too easy to get confused when installing them and put them on upside down. The reason is that the white tab that you peel off first is at the bottom end of the screen. Psychologically, it looks like this end should be aligned with the top of the phone, but it's backwards from what you expect. TWICE I have put a Zagg screen cover on with the notched end at the wrong end because of this. And once it's on, there's no way to fix it without breaking the screen protector. Date of experience: February 9, 2024I bought a screen protector supposed to be glass, within the second that it was on it started to peel, and I am not rough with phones. It is garbage 0/10 I would not recommend. I also bought 2 cases at 50$ I figured it would be as good as otter box. Nope I accidently dropped it not even 3 feet and the case is cracked, the quality of the plastic sucks it's as brittle as a light bulb, anytime it gets bumped or accidently bumped it cracks, there are scratches in the protector and the screen protector was 60$ I'm so disappointed in all of the products from this company. I wouldn't recommend at all whatsoever! Do not purchase take it from me go with otter box if you want to have quality products! Products used:Phone case, screen protector Service Shipping Returns Date of experience: February 26, 2024I purchased this shield from ZAGG. I live in Hawaii…unfortunately buying from ZAGG was a huge mistake. My order date 5/24/24…the supposed delivery date 6/24/24. If I bought something like this from China I would get it shipped faster than ZAGG has. I would not buy these kinds of products from ZAGG. Products used:Apple iPad Service Value Shipping Date of experience: June 13, 2024Bought it for my iPhone 15 pro max. Chipped in three months, asked for a replacement and being told they're out of stock. However, they're in stock if I try to buy a new one. They're a bunch of crooked scammers. Cant believe ATT&T got me in this. DO NOT RECOMMEND. Products used:Screen protector Service Value Shipping Returns Quality Date of experience: January 23, 2024The screen protector goes on like garbage. Looks like garbage and the final product is horrible. The bubbles that don't come out, and overall product is horrible. Changed a S22+ and an S23+ and both came out horrible. Products used:Fusion with D30 Service Value Quality Date of experience: January 1, 2024It is not a "Free Repalcement". And it does not ship in 1-3 business days. I ordered this replacement on April 2,2024 and it is April 24,2024 and I still have not received it. Shame on Verizon for pormoting this company and its product then "washing their hands of it when there is a problem. Tip for consumers:Their warranty is a SCAM Service Value Shipping Returns Quality Date of experience: April 24, 2024So I got sucked in; I want to protect my £1050 IPhone 13 Pro and it appeared that Zagg has a European distribution channel. It doesn't. Instead they expect you to wait three weeks with no tracking for the most expensive screen protector on the market. Which hasn't arrived almost two weeks later. I don't care if it washes my dishes and home schools my kids; this kind of service is absolutely useless. Avoid. Then avoid some more. Update 5th May 2022 - the screen saver has cracked in two places with no known impact. Customer services is proving near impossible to contact. And you have to pay a lot to get a warranty replacement. This purchase is haunting me... Tip for consumers:Avoid at all costs Products used:Waiting for a screen protector Service Value Shipping Returns Quality Date of experience: October 15, 2021I purchased a new iPhone 14 at the Verizon store. The salesperson there told me the ZAGG Invisible Shield screen protector was a highly reputable product and that everyone loved these screen protectors for $47.99. I should have looked online first instead of believing her, because my screen cracked after having it for one week! I see now online that this company barely has 2 stars. If you want the replacement screen, which I really don't, it's another $10 for this mediocre product. I do not recommend you trust your phone's protection to this company/product. Date of experience: February 19, 202325£ for a normal screen protector that you can find in every phone shop four time less the price. I thought I would have protector forever or at least a phone life "4 years"... after one month was already broken very easily. I went to claim the warranty and the ask me pay 11£ for delivery when buying something from the website delivery is totally free. Service Value Shipping Quality Date of experience: May 2, 2021I ordered the wrong product online. It has not been shipped. There is no way to cancel the order online. I tyried calling the sompany and after 30 minute wait someone picked me up and then hung up on me. Calling them a 2nd time and still on hold. I will send back and tell american express not to pay them. They are really the worst. Service Value Shipping Returns Quality Date of experience: January 2, 2024Don't waste your time on this screen protector. It's poor quality and peels away. On top of that, they expect you to pay for shipping to send it back to get your money back when they know their screen protectors suck. I would understand paying shipping if I straight up just didn't like it, but it's not worth a fraction of what they charge or the shipping. The cloth that came with it left more lint/dust after cleaning it a few times. The screen protector itself now has dents all in it from something simply rubbing against it. Don't waste your time or money. Date of experience: March 29, 2022Powerstation products outside the US must be returned at the customers cost and you also pay the shipping on the replacement unit. This is crazy especially given the unit I purchased failed after only 3 months. Will cost me 50% to replace! I have registered complaint - will update if they take any positive action. Date of experience: September 18, 2023I had to get a replacement glass for my phone It took almost 1 hour on hold because the website was updated and they wiped out my information. Finally got through to someone and ordered my replacement they took the money but NEVER received my new glass so I wasted another 1/2 a day trying to get through to zagg again Tip for consumers:never again will i buy a zagg product Products used:glass protector Service Value Shipping Quality Date of experience: January 31, 2024Would be less than 1 if I could. Cases break within 2 weeks. I am on my 4th case now. The last one worked for 2 weeks then fell apart. Yes they protect the phone so well but the look of the case just gets so ugly when the outer protector breaks and falls apart. The customer services is even worse as you have to pay 7.99€ for a replacement even though the case falls so short. Never ever buy. A complete scam and a waste of money. Horrible company who don't look after their customers and just take your money. The customer service offer you a €10 Credit and 30% off your next buy but can't even help you when the case falls apart after 2 weeks. It's a joke, never ever ever buy there products. The photos below are from a new replacement case that has been used for only 3 days. The quality is a joke. Date of experience: August 9, 2022I have wasted more money in the free warranty replacement, e.g., $10 shipping on replacements for this zag iPhone screen protector than I ever have in my life. It's a scam. It doesn't work. Videos seems simple but it doesn't work. Do not use Zagg Date of experience: March 15, 2023Zagg key boards JUNK,, The keys quit working and after just less than six months of owning Zagg the hinge went bad (would not turn to open or close) this is not the first key board I have owned from this company. I Continue to buy their product and good faith thinking it was just a fluke getting bad hinges with the keyboard but this is my last keyboard with them. So today received my warranty keyboard (I had to pay shipping to receive it) Company charges you to ship out warranty replacement. This one has the same problem broken hinge. I guess they have no quality control of their company. You would think sending out a replacement they would check to make sure it worked. Don't buy Zagg! Service Value Shipping Returns Quality Date of experience: April 19, 2022Emailed them, created a ticket. They sent the wrong screen protector, I put a replacement in for an iPhone 13 Pro. They gave me a max. Yet no one's gotten back to me for almost a week and I no longer have a screen protector. I used them for my original iPhone and all the others after that. But this is disappointing as I've always used them. Not sure if they changed management or what. I paid for shipping for the wrong product. I think I will no longer recommend them and go with someone else. Tip for consumers:I’m going to share this on other websites since they’ve never returned my email which is really poor customer service. Products used:Nothing. Cause they sent the wrong one Service Value Shipping Returns Quality Date of experience: August 8, 2023When I purchased my first screen cover and it failed Zagg was great. Almost overnight I had the replacement. Now that they are too big to care a simple replacement takes nearly three weeks from start to finish. That's ridiculous. The quality of their product is also going down fast. Most recently when I purchased a new 12 Pro Max and Apple Watch I ordered screen covers right after ordering the phone and watch. When I got the screen covers they were very bad. The edges were very rough as though cut with a dull knife. They both failed, fell right off. Replacing them took a total of 20 days from start to finish. Again that's ridiculous. Zagg has got too big to care which seems typical anymore. They have got the last dollar of mine they will ever get. Date of experience: March 19, 2021