Bought two leather jackets with star logos on for size...when they arrived they looked like they had been painted on by a 5 year old.smudged cheap rubbish.said they had been reduced from nearly £500 to £80.they are not worth £20 even.I'd be embarrassed to wear the jacket. How they could send them out in that state is beyond me.emailed them no response so now having to go through PayPal as I'm not paying to return this rubbish. Tip for consumers:Don't buy from secret sales Products used:None Service Value Shipping Returns Quality Date of experience: January 10, 2023Secret sales tried to remove a review on trustpilot hence why trustpilot should not be trusted and hiding the truth! " MISSING ITEMS! Be prepared that you will have missing items! They send you a couple and don't send you the rest of your items! You items show up missing and to reach out to secret sales is nearly impossible as their response time takes a very long time! So watch out for that when you order it's been over a week and update now almost 4 weeks and they have not turned up! And instead sent me a screenshot of the dispatch list which further proved that the rest of my 11 items "received" were NEVER shipped! Though they lied about it being shipped! Lazy and incompetent scam of a company Because I'm missing items and I have reached out for help and they are dodging responsibility when I have provided evidence from the couriers who have proven my case. I have now escalated this dispute with my payment providers (Clearpay) and my bank." Date of experience: June 8, 2023I ordered a blouse from secret sales but it was such bad quality that I returned it with their printed label but I still had to pay postage. That was over two months ago and still no refund. My advice is do not buy from Secret Sales Tip for consumers:Do not buy from secret sales Products used:Blouse but did not get refunded when I returned the item Service Value Shipping Returns Quality Date of experience: November 10, 2022It is a nightmare using this company, 1st u pay to return each individual. Item u buy so returns cost alot! 3.50 per item, then you have to chase to get a refund as it takes ages, if u didn't chase youd never get your money back. I ordered 4 items, spent £14 to return them. And then hours of messaging to try n see where my refunds are. This is all not worth it. Stuff is rubbish and looks far better than it is. Don't waste your time and money using secret sales Products used:Shoes and clothes Service Value Shipping Returns Quality Date of experience: September 22, 2023Othered a Versace trainers and Enzo pair of jeans for husband bday. Arrived within estimated delivery date but opened the package and very disappointed to find they're fake, besides they are bad quality fake.Very misleading and won't be buying there again. Service Value Shipping Quality Date of experience: May 19, 2023Ordered a pair of Ted Baker shoes for my wife for a wedding. They arrived worn and damaged. Sent them back and re ordered as my wife loved them. Second pair arrived damaged at back with a stud missing. Will not use again. Tip for consumers:Dont bother Products used:Ted Baker Service Value Shipping Returns Quality Date of experience: August 30, 2022I ordered a pair of shoes black leather but they sent me blue colour. I messag them no response then i emailed them no response. I am very disappointed. I should've use the paypal.i made a Big mistake to order something from the secret sales. Products used:Men's shoes Service Value Shipping Returns Quality Date of experience: July 16, 2023Re advertised as 81%; 78%; 74% etc cheaper than RRP. It wasn't until the items arrived that I actually looked them up, as I was excited by the saving, only to discover that they were all much more expensive than the RRP and I could have got the same products much cheaper had I got them from the high street. Surely this sort of misselling should not be permitted. Tip for consumers:You have to pay to return products but why are they allowed to advertise discounts on the Retail Price when the retail price is cheaper than what they are claiming. This is totally misleading. Service Value Shipping Returns Quality Date of experience: May 13, 2024I ordered & paid for a craghopper jacket 18/6/23 & was told 3 days later that the jkt was to be delivered when it wasnt I contacted & they said there was a problem with the firm and they were sorting it. I was told a couple of days later that there was still a problem & they would sort it asap its now the 30/6/23 & I still have,nt got the jacket & despite lots of emails to them i cannot get anyone at secret sales to tell me whats going on or give me a refund. Tip for consumers:be aware of lack of availibity to talk to anyone Products used:none arrived Date of experience: June 30, 2023You can only make contact with this company via email, they promise a response within 24 hours... it doesn't happen. Order still showing as processing, no tracking and no response to my emails requesting information of my order's whereabouts. Anyone that doesn't receive refunds should not just leave a bad review on this site but take action, as I shall be doing. Pursue this company for acting fraudulently and do not simply accept that you have lost money. They need to understand that their company will be ultimately found out; their unscrupulous way of doing business will be uncovered. Date of experience: October 26, 2021Secret Sales site is a fabulous site to buy quality things. A lot of designer clothes for affordable prices. They are very reliable, trustworthy efficient in dealing with orders. There's no day I don't visit this site for a bargain. Tip for consumers:Check in the mornings for bargains Date of experience: December 11, 2014When I first used Secretsales I thought it was great... however, when my products starting to arrive broken (if at all) and I tried to complain, customer services were rubbish. I ordered some things from their 'Mother's Day' gifts section and they have finally arrived (today), I believe Mother's Day is over! I have requested a returns label beginning of this month for previous order, and I am still awaiting. After 1 telephone call and 3 emails regarding returns label, I am now sending good back and including receipt for postage. Do not use this site, it really is rubbish. Rubbish goods, rubbish customer service and rubbish packaging! Tip for consumers:Don't use it, it's rubbish, better sites out there. Date of experience: March 26, 2015I've ordered from secret sales before and it's been OK, however I bought few items from them by esos which never arrived, it's been a nightmare to get them to look into the matter, they use a very unreliable delivery company, I'm very disappointed how you can't even talk to someone, the robot will tell u someone will be with you in 14mins and it's never happened, very bad customer service. Tip for consumers:As a customer I pay for delivery therefore I should be able to choose which delivery service is used to make sure my order reach me. Products used:Clothes Service Value Shipping Date of experience: September 11, 2023Ordered too items separately, and asked them if it would be possible to refund one of the delivery charges, which they did. Would 100 percent recommend. Always Give fantastic service and have used many times. Date of experience: November 6, 2013Excellent brands at great prices, i have bought clothing from Christian Dior to Luke saving from 50 to 70% on purchases. The items are always as described although take a little longer than most sites for delivery, its worth the wait. Date of experience: November 20, 2013Hi, the following orders are cancelled, Order no: *******; *******, *******,******* Can you please urgently return my money, stop play foolish games, this is crime grabbing customers money, please take urgent action! Date of experience: March 21, 2020Please don't buy from this site, waiting for my refund since last year October. After numerous emails they can't even be bothered to reply. Unfortunately they don't even have a phone number you can call. Stay away, bad experience Service Value Shipping Returns Quality Date of experience: January 22, 2021Have been a member for a while and therefore receive loyalty rewards plus free delivery! Always receive helpful customer service. Have purchased some lovely items from makes which I would not have considered. The fact that items are discounted and ordered later on means you can look forward to receiving within a few weeks. Not for someone who is wants things delivered next day. Date of experience: April 26, 2016Would give zero if i could - does not even deserve 1 star. They stole my money and never sent me my goods. I contacted them many times via email they never respond. I tried calling them and their customer representatives are mostly "unavailable". I managed to speak to 1 rep ONCE and she said that out of the 10 items in my order they could only fulfill 2. I said OK just send me my 2 products and refund the rest - she said that's been done for you now. Weeks later - still NOTHING from them. No products, no refunds, and no responses to emails or calls. This company should be reported to the authorities as they are clearly stealing customers hard earned money. Please do yourselves a favour and do not deal with this company. You'll just end up with unnecessary stress, wont receive your goods and wont receive your money back either. KEEP AWAY! Date of experience: March 6, 2020A couple of years ago I gave Secretsales a glowing review. This time I am writing to tell you that things are no where near so good with that company anymore. Customer care has gone downhill. They only give you voucher credit when you return an item and you'd have to argue for your money refund. What's more the vouchers are for a limited time only and if not used they become void. Royalty Rewards where withdrawn without notification and so no more free delivery for good customers. What's more they didn't honor mine which had a month or so to go before enacting their new rule. I have stopped shopping with them. It's a shame. Tip for consumers:I have two tips. If you really want something get it quick as they go fast. I use myhermes for returns, which is more economical. Date of experience: October 27, 2014Poor poor service where they take your money for weeks on end then either fulfil the order eventually or cancel the order! I just had a Christmas order cancelled that has been placed a month - this is 4 days before Christmas when I can do nothing to replace the items unless I take unpaid time off work. These items were kids presents. Unacceptable and will never use them again. Date of experience: December 20, 2010They have gone into administration (again). However it would seem that, as is quite a common practice with fraudsters, the people who have taken over are directly linked with the old company. Which doesn't bode well. Date of experience: January 30, 2020This sites prices are absolutely wicked. However, you have to wait 6 weeks or more before you receive your purchase. I bought a pair of sunglasses from the site on or around the 1st of may but I am yet to receive them! I live around 5 miles away from the head office and warehouse based in London. They sent me an email saying that my item had been dispatched two weeks ago with a tracking number and up to now I havent seen them. I contacted the customer services to be told that they have received the glasses from the supplier but not the cases for the glasses? Anyway great deals on designer merchandise but be prepared to wait a century for anything you purchase! Date of experience: June 8, 2010Disgusting customer service... 7 month can't pressed refund for broken item under the warranty. 100 emails and phone calls... but only one answer" to proceed refund you need to wait 14 days" and after silence. Date of experience: February 3, 2020I now have 6 or 7 orders with them? None of them shows any move even the due date has been over for some cases. No one answers phone call. No email feedback about any case. Just read some emails below and will we lose money stupidly like that? Any one should suit them? Ridiculous and unbelievable. Date of experience: June 9, 2017