Do NOT buy from Romwe! If I could give them negative stars, I would. I spent almost $200 worth of clothing, and none of them arrived even though my order status says delivered. I contacted customer service, but they didn't respond. I thought it would be okay to order from them because of all the social media posts I've seen with people supposedly wearing Romwe clothing, but I was sorely mistaken. This feels entirely like a scam, and I suggest you spend your money elsewhere instead of risk losing your time and money for nothing in return. Totally not worth it! Tip for consumers:Do not purchase from Romwe. Products used:None Service Value Shipping Returns Quality Date of experience: October 31, 2022I bought these sandals last year and they completely unraveled upon the first wearing. I returned them and they reluctantly sent me another pair. I had a chance to wear the replacement pair for the first time this week, and the same thing happened. The pleated slide opened all the way up, I was just walking in my house, and I nearly fell holding a plate of food. Obviously something is very very wrong with this design, and after searching on this model shoe online I see that this has happened to other people. Customer service told me that you can only return a pair once! I am stuck with an unwearable $300 pair of sandals Service Value Shipping Returns Quality Date of experience: July 20, 2022Ok so I ordered 10 items of clothing from romwe 2 weeks ago. They were seperated into two packages 9 items in num 1 and 1 crop top in package 2. Package 2 came a couple days ago and I really liked the shirt. I have been waiting for package 1 but unfortuneately on the romwe site, whenever I go to "my order" then "shipped" It gives a notification thingy that says "Failed! Please try again later" And it's been like that for several days. I literally have all bars of internet and everything else works fine. I can't see any of my tracking information and it's kinda annoying :') The pic is what it takes me to after the notification Products used:Clothess :) Service Value Shipping Returns Quality Date of experience: August 20, 2022I bought things for Halloween with friends, I didn't need it anymore. The product was delivered for a long time and the quality did not meet my expectations. Here the discounts are significant, a big plus. Service Value Shipping Returns Quality Date of experience: September 6, 2023Order not been delivered yet Terrible service. My order was split in two, part of it (containing 16 items) hasn't been delivered yet, kindly help me out at the earliest as it's a prepaid order and the tracking isn't being updated either. Extremely disappointed with the service! Second part of the order (containing two items) was delivered on the 7th of April, however no signature was taken either! I'm unable to track down this part of the order as nothing has been updated and I've been ordering through romwe since a very long time. Never faced such terrible service, kindly have my order delivered at the earliest as it contains 15-16 items or have the money refunded. Spent a lot of money on this and receive such terrible service? So unnerving. Wouldn't recommend buying from Romwe for such terrible and awful service. Extremely disappointed. Service Value Shipping Returns Quality Date of experience: April 13, 2022Back in February I ordered clothes. I had order clothes from two others sites as well and it looks like the 3 are linked together as I only ever get on person to answer my email queries about where my orders are at. I have only received two rings that I did not order and was told that this was a gift to me and their way of finding out if the address was correct. Was told in last email that I would only receive 60 percent of the order back and still have not received this yet. I find it hilarious that I had asked a question to Temu, who I get my orders delivered in a timely manner from and one of the agents from the other sites answered. Weird. Tip for consumers:I have all the emails they replied to me, if you need to see them. Products used:no product that I ordered showed up Service Value Shipping Returns Date of experience: May 29, 2023I ordered a load of back to school stuff i think it was 1y ago and it was a total of 119 dollars and my order never came i waited and i even called after it went past the number days it said it was supposed to came they said it would take 7-10 business days to get my money back which i never did so my experience on this app sucked especially since that was my first time ever using Romwe and since then last, i'm glad someone at least picked up the phone. Tip for consumers:don't they take your money and don't give you what you paid for Products used:none Service Date of experience: December 11, 2022I just received my new shoes and I really like them! It's the first time I have ever purchased shoes on the internet and I am glad that my experience was positive. I have been wearing these shoes everyday since they arrived. The comfort is unmatched and they look fantastic! Date of experience: March 17, 2023I had a purchase that was supposed to be delivered to a Suite # but the delivery people left it at the front door outside at a business. I contacted both the delivery people and Romwe to try and resolve this and nothing has happened. I always put the Suite # on my deliveries and have never had this happen before. Now I am out the money I paid and the clothes I purchased. Products used:I did not get any of the products someone took the package that was left at the front door of a business, when I had given the Suite # for it to be delivered to. Service Shipping Returns Date of experience: September 29, 2023These products are made from slave labor. They are created by people who have no choice, who are treated terrible, and who deserve so much better. DO NOT support ROMWE. They do not care about people or the planet. Tip for consumers:Do not use this site. Do not support slave labor and ecocide. Service Value Shipping Returns Quality Date of experience: March 23, 2022They took my money twice and never sent me anything on shipping on e I started disputing it is when I actually started seeing something from them the only thing was my bank account now they claim to refund me but can't find the money they didn't put it back on my card they put it in a Romwe wallet where I half to spend it on their site Tip for consumers:They will scan you any which way they can they took under sheinindustri and Romwe Products used:Nothing I never even received a email confirmation from this company for the payment they took out my account and under another name on the other one Date of experience: January 4, 2023My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there. Tip for consumers:Don’t Service Value Shipping Returns Quality Date of experience: March 23, 2021I placed an order 7/28,3 weeks later no shipping indication and I am not able to track this at all! No customer service, I emailed them no reply. It will be a month and nothing received. Never ordering again. I'd like my money back! It's been stuck but can't give me right tracking information. This is the worst site and poor customer service since there is none! They took my money Date of experience: August 19, 2020Ugh! So disappointed :( I spent 40 dollars on clothes that I needed for a special event and never got any of it... I ordered weeks ago and they marked it as "been shipped out" just so I can't cancel the order. I go onto Usps and it says it hasn't even been shipped out to their building. I've emailed many times and get no response. Don't buy from here they just want your money. So mad! * ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: May 13, 2020I had 3 orders coming in out which only one order came that too with missing items. 2 orders never came and when I track them there has been no update on them since 15 days! I tried contacting them but they never got back to me. Worst site ever. Service Value Shipping Quality Date of experience: June 17, 2021I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now. Service Value Shipping Returns Quality Date of experience: January 29, 2015I ordered a package and it was returned to sender by the post office by mistake. I tried contacting the romwe customer support but it's a robot and doesn't answer questions. I have been unable to get a refund or have the item resent. I am very frustrated and will never shop here again. This is unbelievable. I also tried emailing them and got no response. I just want the item I payed for or my money back. I would recommend shopping elsewhere. Service Value Shipping Returns Quality Date of experience: March 17, 2021I don't recommend shopping from ROMWE, my first experience with them was very disappointing. I ordered two items since May and now we are on July and still haven't received anything yet. The tracking was useless. Their customer service is terrible. I sent them a message to get the answer about why I haven't received my order yet and I never heard back from them. I was planning to order more stuffs from there but now I would never use this site again or let my friends or family use it. It's a waste of time and money. I lost trust in them. Date of experience: July 11, 2021I was really skeptical about ordering these swimsuits from this romwe as some of the reviews are terrible but I decided to give it a shot anyways and I'm pleasantly surprised. They took about 2 and half weeks to come in which I expected, but the quality of the swimsuits is really quite great for the price you pay. I'm definitely ordering more. So cute! Service Value Shipping Returns Quality Date of experience: May 22, 2017I ordered some face masks for Halloween over a month ago now. They have never arrived. There is no way to contact customer service, the order says it is shipped so I cannot cancel it but I'm unable to track it either. I am willing to change my review if I am helped out however at the moment I believe romwe is a SCAM. It is just ridiculous to be unable to get a refund when your item doesn't arrive Go to Zaful or Shein instead, much better customer service and fast shipping. Date of experience: November 8, 2020I bought 3 dress and two crop tops and I did not like a single one. They do not look anything like the photos. The fabric and color are different as well. I waited a MONTH for my items and I'm still expecting another dress in the mail, however, I know already that it's not worth the wait. The quality of the clothing is extremely cheap and one of the crop tops looks more like a napkin than a piece of clothing. Nothing fits right. I showed a lot of people this clothing and they all say that I should return my items. I want to but at the same time I feel like this company either will not give me my money back or it will take months to do so. I'm so disappointed with my purchase. This company is such a scam. I highly recommend trying different websites, this one is terrible. Date of experience: September 25, 2015Had some trouble with website at first, and initial order did not seem to go through. Second attempt was more successful. Prompt response from customer service was greatly appreciated... Service Value Shipping Quality Date of experience: March 29, 2022Amazing. I have bought Christmas dress for my family from here. Every dress were cool and impressive. Reasonable price with high quality. Service is absolutely fine. Really awesome. I will use this site again. Highly recommended. Service Value Shipping Returns Quality Date of experience: January 16, 2015I ordered many items and checked the cm sizes they claimed since Asian sizes often run smaller then US. Two shirts the sold as same size- one fit and the other would not even go on- it was so small, like a child's doll shirt. Quality was terrible! See through. Seems barely sewn with threads sticking out all over. Not made with right material. Garbage. I'm so sad as I bought 20 pieces. Waste of money. Most inferior quality I've ever seen! Date of experience: March 6, 2016I wrote a pretty scathing review the other day about two orders that seemed to have been lost forever. Both were delivered today and I wanted to leave a more favorable review of Romwe in light of this development. My issues came from the fact that the shipping process is pretty unclear. I was provided tracking numbers for items that didn't ship for 8-9 days after those numbers were received. To me, those seemed like "dummy" numbers that were created with no shipments ever to follow. What I imagine happened is the labels were created while goods were in transit from China (or elsewhere) and don't become active until they reach the US. If only Romwe had customer service that could accurately explain their process I think they'd have fewer unhappy customers. The items were more or less as described. I would order from Romwe again but I would certainly know now to expect 3-4 weeks delivery time, regardless of tracking numbers, etc. Date of experience: May 17, 2015