I have a couple of items from this brand that I absolutely love. I ordered a present for a family member for Christmas on black Friday. Delivery was supposed to be 12/9, it is now 12/14. Every day the delivery date keeps changing to the next day and then never arriving. I have tried emailing and calling with no response or answer. I am currently on hold for the second time because after an hour on hold they hang up on you. Currently been on hold for 1.5hours. Products used:Wallets and bags Service Value Shipping Returns Quality Date of experience: December 14, 2024I do not recommend this brand. Please see the attached photos for reference. I purchased this purse during Black Friday on November 24,2023. I used It for only four months during the Summer, after which it was stored in Its dust bag in my closet. When I went to use it again on November 29, 2024, I noticed unusual markings on The leather. It seems like the pebbled Texture has lost its grain, showing Strange "tunnels or swiggly lines. When I contacted customer service, I Was told the warranty had expired on November 24, just six days earlier They explained that the warranty only Covers defects in materials or Workmanship under normal use, and Does not include issues like wear and tear, scratches, or discoloration, However, the damage on my purse is Clearly a defect in workmanship, not Normal wear and tear. Their solution was for me to pay for the repair Myself or take purse to the store For advice on how to care for it. This Response shows a lack of Accountability and disregard for loyal customers. As a result, I will never shop with Them again. I plan to return the purse I purchased on November 30,2024 And I strongly discourage others from Supporting the Kate Spade Brand Date of experience: December 2, 2024Be aware of purchasing sale items and shipping them to Australia. There are no returns. I was sent two right shoes rather than a pair. They are beautiful but only good for the garbage bin. Such a shame. Value Shipping Quality Date of experience: July 16, 2024Bought an item off their outlet only receive it from another Canadian city and then find out as they do not state on the site the fees. In small print they state afterwards no returns/exchanges/refunds. Basically saying ha ha sucker we have your money. Save your money and go to the local Walmart as all there crap comes from China. Zero quality. Products used:stuck with a cheap handbag Service Value Shipping Returns Quality Date of experience: May 7, 2024Excitedly purchased my very first Kate Spade products to be quickly disappointed. This lanyard style card holder is perfect for hands free carrying of personal needs and for getting into restricted size bag events. I use this product when traveling and going to special events, meaning it gets used occasionally, and I am sad to say the lanyard strap is garbage; three layers of material glued together, not stitched. I have had this item for 10 months, again used occasionally, when I reached out to KS the basically said sorry to bad, go away, considering this normal wear and tear! All I requested was a replacement lanyard strap, nope! I will not purchase from them again; highly disappointed! Products used:Staci lanyard wallet Service Value Shipping Returns Quality Date of experience: November 11, 2023Bought the Breeze Sandals in Sea Star color for my daughter as a Christmas present. Online ordering is not the way to go. They were on sale and I did not notice it was a nonreturnable item. Sandals are cute, but very cloggy and do not stay on the feet when walking. Extremely uncomfortable. Guess were stuck with a an $80, size 11 shoe that we'll designate as the "run the garbage out shoes." Be wary of sale items and triple check they are returnable. Products used:Won't use the product/shoes b/c they are very uncomfortable and fall off the feet when walking Service Value Returns Quality Date of experience: January 11, 2024Order no zup*******, bought this 68.00 necklace for my granddaughter for Christmas and the 2 nd time she put it on it broke. She went to catch it and it fell apart in pieces. I contacted the store and they refuse to stand behind it calling it human error. It truly is not and would like a simple exchange. Buyers beware their jewelry is not price worthy. I am so disappointed that no one stands behind their product Date of experience: February 23, 2024I love their stuff but the clasps on almost everything suck. I was gifted a bracelet where you twisted the spade logo. Fell off, bought a new one to not upset them. Fell off. On of my purses has a clasp undone often constantly one falls off. My reason for the review is because I lost my card,money and license because a crappy clasp on a coin purse. I will say one of my favorite totes has lasted 4 years. But I won't be back. Tip for consumers:I didn’t leave a review immediately until my manager got a kate spade bracelet which constantly fell off till she lost it. Products used:2 bracelets, 2 purses and a coin purse. The purse without a clasp held up just fine. Service Value Quality Date of experience: March 20, 2024Ordered the Reagan Bucket Bag and the Chelsea Laptop sleeve from Kate Spade. A very small box was delivered today with a weight of 1.1 pounds containing only the free nylon tote that came with theorder. No bucket bag or laptop sleeve. If they had been included that would certainly have been more than 1.1 pounds per Post Office Delivery Confirmation. I took the box in as soon as the postman left it at my door, so no porch pirates. Spent time on chat with customer service and was told I would be contacted by email. So far no response. Very disappointing. Afraid to order from them again. Products used:I didn't get anything that I paid for. Date of experience: December 1, 2023I had an email offering a discount for a specific item. I went ahead and applied, didn't work. It was a measly 10% off. Not a single customer service officer did anything. You're a huge company and you can't rectify an error generated by your company? Discounts matter for regular people like us who patronize your over-priced products in case you decide to care. Date of experience: January 6, 2024I got my order from the kate spade outlet it was wrapped in paper that had food on it and there was clear fluid in the packaging that smelled like onions I'm literally horrified worst experience ever. Tip for consumers:Clearly their warehouse is not regulated and its disgusting and disappointing Products used:Purses Date of experience: November 15, 2023I am very disappoint. I purchase 3 items. I were returned 2 items on September-2022 and I was told that they sent out gift card on October 2022 but I never received it. I called Kate spate more than ten times since October 2022 finally they credited back to my card one item only on December 2022. I call to inquire that they still owned me one more item. The Kate spate supervisor mentioned that they change the new system and less workers. But that's not a reason and unacceptable to delay my refund for several months. As today January 2023 I still didn't receive my one item credit. Date of experience: January 12, 2023I bought a purse in January of this year and the purse strap broke from the stitching after three months. I have emailed customer service multiple times with either no response or telling me to go into a store for help. The one time I go into a store for help the tell me to call customer care because when I bought my purse the cashier never recorded my purchase with my email. My next step was calling their customer service, but you can't do that either! You sit on hold forever and when someone finally answers they say nothing and hang up on you. The one time someone actually answered he told me to go back in store to get help and when I told him I was told to call customer care he said he would find my emails and call me back within an hour. Guess what... No call! My emails also will get blocked sometimes for their customer care. This company is awful, their quality sucks, their workers suck, just save your money and go elsewhere. Date of experience: October 20, 2023Don't buy unless you have seen and touched the item! KSNY is concerned whether or not you receive your online oder, they don't care if you're satisfied with your online purchase! Ask Austin in customer service! Tip for consumers:All that matters to them is that I received the items they don't care if I am satisfied! Cheats! Products used:I'm unhappy with 2 of the three items I received, none have been used and I won't use them since I am stuck with 2 I am not satisfied with, why would I use their brand? Date of experience: November 12, 2023Purchased a min-pendant. It's MICROSCOPIC. Cannot believe they sell something like that for 32.00. The item looks much bigger on the model who is a grown adult. On my neice, this looks a quarter of the size. Definitely not shopping here again. Value Returns Quality Date of experience: June 20, 2023My husband bought me a flowery bag n matching wallet last year for mother's day and I loved it. I get so many compliments. All leather. Exactly what I would expect from katespade.com Not to be confused with the knockoff companies Tip for consumers:Shop the sales Products used:Purses n wallets Service Value Shipping Quality Date of experience: March 14, 2023I wanted to share my recent experience with Kate Spade to shed light on some concerns that potential buyers may find helpful. While the bangles I purchased initially seemed promising, the overall experience has been less than satisfactory. To start, one of the bangles I received was scratched. Disappointingly, when I reached out to Kate Spade about the issue, their suggested solution was for me to engage a local jeweler. This response left me feeling unsupported as a customer, as I expected a more proactive approach to address a product quality issue. Considering both the lack of responsiveness to my emails and the handling of a damaged item, I advise potential customers to weigh these factors carefully before making a purchase decision. Products used:Bangles Service Value Shipping Quality Date of experience: November 16, 2023The worst shopping experience ever at Kate Spade at Tanger Outlet. Would not return a purchase within the 30 day refund policy. Accused the purse of being used because the tag fell off. Meanwhile they were selling dress for $400 which had a stain and pulled treads on it and when I told them that looked used, they said I was rude and asked me to leave the store. Can you imagine a retailer asking a customer to leave the store. Was planing to make another purchase but went To Micheal Kors and bought a purse and two wallets for $500, better quality outstanding customer experience! Highly recommend you do not shop T this store Products used:Purse Service Value Returns Quality Date of experience: March 11, 2023Ordered $3K of items on Black Friday. Out of like 25,4 were missing. I call. I'm told it's not their problem because I used a third party address — aka Fetch. Which I'm required to use by my building. Wtf. They point me to some one line statement on their site buried on a page nowhere near checkout that says they don't shop to third party addresses. I told them well they did so how does that statement apply… This was over $500 worth of items they stole from me and refused to even look into all because I had to deliver to Fetch. I'm a lawyer. Nowhere did it say they disclaim liability for such shipments. Nowhere on checkout did it flag third party address or provide any warning. SCREW YOU KATE SPADE Service Value Shipping Returns Quality Date of experience: January 12, 2023I purchased a pair of shoes from Kate Spade. Couldn't wear them in the middle of winter in Montana. First time I go to lace them up, they ripped. I called and they said you are out of luck, too long since your purchase was made (by only 2 weeks). They did not offer to repair nor replace them. I will never buy Kate Spade products again. Tip for consumers:Don't buy anything from them. They do not stand behind their products. Products used:I have purchased numerous purses and totes over the years. The glitter shoes were of terrible quality, fell apart on first lacing. The customer service rep informed me I was out of luck. Nothing they were willing to fix or replace. Service Value Shipping Returns Quality Date of experience: January 19, 2023Ordered two items for my wifes xmas presents. Sent part of the ordered and then a week later told me the main item was out of stock. Called and they were nasty on the phone. I don't recommend this company! Products used:Purse and jewlery Service Value Shipping Returns Quality Date of experience: December 20, 2023They offer Merchandise, you purchase it, they take your money then never send your purchase out! Then when you call they say,"So sorry we couldn't find a carrier in the last 14 days to pick it up and send it to you!" So we sold it to someone else and NOW there are no more! And to make matters even better they were never going to even tell me? The first time I ordered from here it was great! What happened to you? Kate Spade shame on you... Tip for consumers:Read reviews first, I wish I had! Products used:None I ended up with nothing! Date of experience: January 3, 2023I ordered a bag and when it arrived it has a crease on the front panel. When I asked for a return label I was asked to send a picture of the bag which I did and was told that it wasn't too bad and I can keep it. They will give me 10 % off my next purchase. I will not carry this bag looking like this and I will never order from Kate Spade again. This was no protecting package around this nor was it in a box. I'm completely disgusted Products used:None Service Value Returns Quality Date of experience: March 15, 2023Great service and always deliver on time plus great sales. I placed a number of orders with this company and haven't been disappointed yet. Everything comes nicely packaged and promptly which is important to me since unlike other companies, they don't take weeks to send out your order Tip for consumers:Buy the items when they’re 75% off Products used:Bought a number of handbags and totes from them Service Value Shipping Quality Date of experience: October 13, 2021If only Kate could have more international shipping options! Their products are great and I will certainly try to order again but the shipping price will certainly break the bank. Date of experience: February 13, 2020