My order was delivered by UPS to my neighbor who was traveling and left outside their door in NYC. I was not alerted to the delivery by UPS or New Balance. It was stolen. The rude Customer service rep filed a claim with UPS. I was not offered any other option. I asked to replace the order and have complimentary shipping so I would receive the package in time for XMAS. I was told expedited shipping was being offered on orders above 75$ and I asked for her to confirm it would be recieved in time for xmas. She told me that she was not delieving the package so there was o way for her to tell me that. She should find another career and NB should do a better job of vetting their employees. I assure you if her package was stolen she wouldnt be so cavalier. Ill be ordeing from Nike. Products used:shoes Date of experience: December 18, 2024Overpriced and poor quality. Barely lasted 200 miles before getting a hole in the top. They are sure cutting corners to save cost but the price keeps going up! Customer service is a joke! Service Value Returns Date of experience: October 21, 2024Ordered baseball jerseys, practice gear, and fan stuff for our sons travel team, 5 weeks ago. Jerseys just shipped from CHINA but customer service will tell your it's from their PA warehouse. Supply is large so there is now a 20 more day delay, this is a travel team no large demand. Worst customer service you can get in business and would highly recommend all teams going elsewhere to get their team needs supplied. Service Value Shipping Returns Quality Date of experience: September 11, 2023My shoes have arrived in good condition. The size is correct, the color is correct and looks just like picture of the new balance website. I was really worried because of all the negative comments and also because the tracking order link does not work which really stressed me out but today my order has arrived so I am happy :) it took a week to arrive which is not bad. Overall, I am glad my shoes arrived on time to go watch barbie at the cinema. Service Value Shipping Quality Date of experience: July 31, 2023My first's time buying New Balance 840 shoes, I went to the store for the right sizing and fitting of the shoe. I have had them less than 3 months, I already have a holes forming in the top front mesh. On the NB website they cover themselves and blame the buyer for not getting the right size, width, toe box etc. I got fitted in the NB store in Victoria. If they know this will happen why don't they change the mesh to something else. My first time and last time getting new balance shoes. I will go back to my Merrell's no holes in them this will be my third pair. Quality Date of experience: January 9, 2023I ordered Interstellar grey fresh foam more trail women's. I received Purple. I made 5 phone calls and sent 3 proof of error pictures. Finally after 18 days (3 weeks of training time) I was given a product return label when I demanded a Supervisor and told that I ordered Purple even though the pictures on website for outfit match were black and white and color was grey. I leave next week for a 190 mile walk and can't even train with the purple shoes. I worry that the shoes are unstable even though advertised as stable. How hard is it to at least make a heel pull that fits at least one person't thumb and a box label that accurately matches the shoe color. Tip for consumers:Lying about the color of the shoes delaying customer service Products used:Shoes Service Value Shipping Returns Quality Date of experience: September 7, 2023Ryan, are you aware that you have a very flawed business model? Why do you make your shoes so difficult for customers and vendors to obtain? I have travelled the country, visited many tennis sports retailers and they all lament about not being able to obtain New Balance tennis shoes. I live in Boston and can not walk into a New Balance retailer and find the full product line of your tennis shoes (Newbury st., Brighton). I wanted to try your new Coco tennis shoes to check the fit, etc—its not possible, none of your stores carry them. Why do you create so many obstacles to buy your product (and don't give me the line about buying online, when it comes to shoes customers want to them on in a store)? It is no wonder Nike has the biggest market share. Your sales associates are also poorly trained and your website offers no portal for customer suggestions. Poorly run company, even poorer is the sales and marketing department you head. I guess the Kellogg school isn't what it used to be. Service Value Shipping Returns Quality Date of experience: August 12, 2023I ordered a pair of trainers on the 27/12/23. They were suppose to arrive on 03/01/24. They arrived at The UPS Northampton depot on 03/01/24 after being first sent to the wrong destination. They have gone missing at the depot, but good luck getting an answer from customer services. I think it's one guy trying to sort out everything, so they don't bother. I think I am going to lose my money, I would love to review the product,but I don't think I am ever going to receive it or a refund. Avoid ordering from them at all cost! Products used:Shoes Service Shipping Returns Date of experience: January 10, 2024Be very careful when ordering New Balance shoes online. They must have changed their manufacturing in recent years as their sizing is completely wrong & too small. They are at least one size smaller than they should be. Customer service very unhelpful too. Service Returns Date of experience: June 26, 2023I just wanted to buy NB model 327, but after checking and reading such terrible opinions about NB, I was afraid that they cheat people! I wonder why they are still on the site about stealing from people! I believe that all affected customers should collectively file a lawsuit against NB! This company should face the consequences and pay a heavy fine for stealing from people knowingly! I am so sorry for all of you that you have been treated badly! Please consider a class action lawsuit! Don't leave this case! You need to publicize this case because the NB company feels unpunished in what it does! King Regards Kamila Tip for consumers:No Products used:No Shipping Returns Quality Date of experience: March 31, 2023I agree with those ones who leave angry comments on this brand, because I, as a regular consumer of this brand, so to speak, always acquired shoes from this brand. Nevertheless, last time when I bought a new NB 590, the sole came off within a couple of months. It was a disappointment for me cuz I was trusting this brand and their quality, and as it turned not all models they sell deserve the attention. I used them for running and of course I ran a lot in this pair, but I thought it would be way more durable. Date of experience: December 28, 2023I placed an order 10/21/23 for the 9060 pair and yet have received a tracking number. The first time I called customer service they told me in 2 days I will receive tracking number. The third day I called again they said it will be sent out following day. I called a few minutes ago and now it's 5-7days! I told her I keep hearing this what should I do if this happens again? You won't believe! She said to call back and they will tell us another amount of days! And this is just to receive tracking number! I have NEVER experienced this type of customer service. Dissatisfied is an understatement… This will be a late birthday gift IF it ever comes. Embarrassing! Tip for consumers:They do not send tracking number on time nor ship you the items on time. No one knows nothing! No solution’s, accountability nor urgency. Products used:New balance Service Shipping Date of experience: November 2, 2023New Balance was my go to work shoe for years. I wore a new pair of new balance shoes to work for 3 weeks. No problem. The 4th week these shoes felt like walking on glass, very painful. Store refused to exchange or return. Tv Date of experience: October 2, 2023I wanted to order a pair of sneakers and somehow ended up buying 2 pairs. You are unable to cancel a order you just made. They take your money right away but make you jump through hoops for a return. I will never purchase another pair of New Balance. Bad business and a bad practice Date of experience: October 6, 2023I made the mistake of ordering so new shoes from new balance while on some meds after leaving the hospital. I transposed the address digits and realized the next day it was headed to the wrong address. I called UPS. They said it has to be done New Balance. Called New Balance they said it should be done by UPS and they've seen it done in the past. Said if not the shoes will have to be returned wait 21 days then refund. This is terrible. I guess I'll have to go back to Nike. I know I made the mistake but some one should be able to do something here. Once refunded I will be taking my business to Nike. I'm sure this is a very common mistake and should me fixable. Date of experience: February 8, 2024Probably the most suitable shoes for jogging. Or I sometimes use my NB for cycling too. I like the feel of the soft sole, although it is recommended to have cycling shoes with a more rigid sole. Anyways NB produces universal footwear for any situation. Date of experience: January 8, 2024I was disheartened when I saw your latest commercial aired in the NCAA Basketball Tournament...I felt your company missed the mark with having a diversified group of individuals in the commercial. I am of the opinion that the group you mostly represented in your ad, is not the only ethnicity that purchases your products and you have an opportunity to market to everyone, so that everyone feels included. I have and do purchase New Balance products, however, if your marketing is implied to be geared towards only one group, I'll be spending my time and money elsewhere. I am of the opinion that I am not the only person that feels that way. Thank you for listening. Date of experience: March 24, 2024Ordered 327 and UPS claims that they left them on porch. I have no shoes and New Balance will not help out with this situation. Poor Customer Service. I will never order with this company again. I paid for them on credit card and they will not refund! Service Date of experience: January 26, 2024Purchase online regularly. This was one of the worst experiences in a long time. The delivery service was really poor despite me paying for delivery. I had to travel 10 miles and was left out of pocket and inconvenienced. The delivery may have been outside NB's control but when i raised this, the customer service dept wasn't bothered. Just said sorry for the inconvenience. I've unsubscribed and won't buy from them again. Nice work New Balance... Not! Tip for consumers:Really poor response with regard to trying to help them improve their service.. very unexpected from such a prominent company. Products used:Trainers Service Value Shipping Date of experience: July 20, 2023Only half of my order arrived. Long winded messages and endless prompts... eventually on hold and offered a callback from a human. Was given a refund for my order. Two weeks later item was again available but was charged shipping again. Tip for consumers:Ordered multiple items in one order but one item was not available. Was required to pay shipping again when it became available. Products used:Sweatshirt and tee shirt Service Value Shipping Returns Quality Date of experience: October 16, 2023I have 2 pairs of 411s, I have been wearing them for over 6 months and can say they are comfortable. I managed to get them at a reduced price, still around £100 though. I need 4E width shoes, but inexplicably New Balance charge ludicrous inflated prices for all shoes in this width, so guess what I can't and won't pay prices in the £150 to £240 range. Date of experience: August 28, 2023Have had these about 6 months they have only been worm for walking. While the shoe is still in good shape the sole is separating from the shoe. Have had several pairs of NB am very dissatisfied with these. Date of experience: August 27, 2023I went on line to order a pair of New Balance 1080. I saw where they offer a military discount, so just like other site you have to go through IDme. I received a code from IDme, and try to apply it. Well you can figure the rest, no discount these shoes are excluded from promos and discount. So, I search New Balance site to see what shoes are excluded, the list is endless it looks like every pair of tennis shoes were excluded from the promo. Just be honest New Balance you do not offer a military discount. This is a scam.. Tip for consumers:Their military discount is a scam. Quit pretending you offer one! Products used:None I tried to buy 1080's Date of experience: April 7, 2023I've worn my New Balance shoes I got for Christmas a total of 6 times and already have a hole where my big toe is on my left shoe... New balance won't answer my complaint and has completely ignored my emails and concerns. I won't ever buy another pair of New Balance for myself or for any of my kids. Tried uploading photos but my file is over 5mb Date of experience: February 12, 2024Order a pair of shoes 10/5/23 and paid for one day air shipping and was told 3 times three deferent day that my is in stock but the factory is backed up and to me that means back order. They want refund my shipping cost or cancel my order and as of today 10/15/23 my order still hasn't shipped. Bad business and I would avoid shopping with newbalance.com i buy about 8 pair of running shoes a year and will shop else-where in the future. Date of experience: October 15, 2023