Has to be one of the worst stores for shipping I have ever encountered in my life. I have now been thoroughly disappointed in your shipping twice. I even paid $24.99 for your two day shipping which has now been over a week and still don't have what I ordered. I could have drove to these stores within an hour or two hours from my house and got my items before you all even pulled it to even ship! This is the last time I use your shipping or pay for your two day shipping. HORRIBLE BUSINESS! Service Value Shipping Date of experience: January 3, 2025Their credit card gives you Belk Bucks to spend, but the selection of items you can "buy" with these lists are usually out of stock and the housewares are cheap imported products that fall apart or lose their shape in the dishwasher. If you order online and return items that don't fit in the local Florence, SC and Hartsville, SC stores, they treat you like you're an anomaly or weirdo. No way can this company stay in business with an outdated business model which they refuse to change with modern contemporary society. Tip for consumers:The products you can buy with your "Belk's bucks" are usually out of stock or inferior cheap products that deteriorate rapidly. Legit online shoppers who return merchandise to the Florence, SC, and Hartsville, SC, store in this area are treated with suspicion and distrust. ( This white female has witnessed this several times.) Apparently they don't trust or appreciate online shoppers, but hey, don't stress about it, other online retailers do! Products used:pillow protector this time - housewares and clothing purchased in past - My Belk's credit card can substantiate this. Service Value Shipping Returns Quality Date of experience: October 31, 2024I purchased two rings from Belk online. I ordered these rings knowing they would need to be sized, so I took them to a long time jeweler in the area and had them sized and soldered together. I informed him the diamonds were real based on the description on their web page. Many of the diamonds turned blue during the process. He stated this only happens if the stones are treated/enhanced stones or lab grown. I had not informed him to take precautions as nothing in the description mentioned either of these things. They have now been sized and soldered together,which cost me an additional $160 to add the additional gold. I spent a lot of money on these rings and am very disappointed and confused how this could have happened since I purchased from a department store. Next issue is when I showed him the ads to prove it stated they were real diamonds, he pointed out based on the photos shown on online page, and the rings I was sent, there were subtle differences he noticed right away that I wouldn't have picked up. I did not get legitimate merchandise, I received inferior products. The stones that turned blue are not even suppose to be in the ring, black prongs holding the chocolate diamonds are suppose to be there, the black prongs are not present in either ring but clearly shown in the online ad. This is fraud! The subtle differences were not obvious to me but once I showed the jeweler the original ads he spotted the differences right away. Once it was pointed out it was painfully obvious I did not receive legitimate Le avian rings or what was shown online when I made the order. I wasted an additional $160 having the rings sized up and soldered together before learning they were fake imitations. This explains why they don't ship in Le Vian boxes like everyone else who sells Le vian jewelers does. However I have never purchased jewelry before so I had no idea I was being scammed. Now I am waiting to see if they will allow me to return the items for a full refund of the original payment even though they were altered considering I assumed I was being sent and sold legitimate rings or I would never have purchased or altered them. 11/13/2024 Order #: *******355 Products used:Two rings Service Value Shipping Returns Quality Date of experience: November 20, 2024Never order from belk. Com. Store is fine belk. Com is awful terrible customer service. They will steal your money and hold it for weeks. Terrible experience Products used:jewelry Service Value Shipping Returns Quality Date of experience: October 26, 2024Bought a pearl necklace from Belk with an expiring gift card and had to return it. Belk did not inform me of the refund until after the card had expired. Bank card holder had zeroed out the balance and would not issue a refund; Belk refused to issue a requested store credit as compensation. I am out of $70 and have no merchandise to show for it. BEWARE--Belk has very stringent refund policies! Tip for consumers:Because of the stringent refund policy, will not buy anything else from Belk. I was very understanding about the refund error and emailed/talked to Belk several times but they refused to issue even a store credit to maintain customer goodwill. Products used:Purchased several items prior to this refund issue; never returned other items before current issue Service Value Shipping Returns Quality Date of experience: August 9, 2024Ordered some clothes for my grandaughter and they were too big so I returned them and ordered smaller sizes. Got everything but a cute white dress with lavender flowers. They sent a not so cute outfit that was on clearance with an actual Easter Bunny on shirt in place even though the order form that came with it has the correct number of the cute dress. Verified it with return dept. I sent all the outfits to my grandaughter and reordered the dress again and had it go directly to my grandaughter's address. Belk again sent the easter bunny shirt and pants. So now baby has 2 Easter Bunny tops and pants for the summer months and no cute dress. Return dept said there is nothing I can do as they already let me return 12 mo size and I was supposed to receive 6-9 month size dress which I never received. What a rip off! I will never order from Belk again. Date of experience: June 28, 2024Tried contacting Belk five times for a return mailing label -- never received a response. Tried calling and only received an automated message. Tried sending the merchandise to the warehouse and received it back marked 'return to sender.' Horrendous customer service experience. Unresolved/no response to Inquiry - Case [[*******]] Unresolved/no response Inquiry - Case [[*******]] Service Value Shipping Returns Quality Date of experience: June 6, 2024Poor customer service. Poor selection of eye shadow and lip stick No longer can get a makeover to see if you like the makeup products. Hardly any petite clothes. Even the petite and short sizes are too long. Most dresses and pants are made for Amazon women who are 6 feet tall. Clothes way over priced. Handicap Parks have been moved farther away to make room for curb pick up shopping. Service Value Shipping Returns Quality Date of experience: September 29, 2023I tried for 4 days to place a large order. When I tried to push "place order", it would say "address not recognized". This is 2023 folks. People move around all the time. I spoke to a really wicked (in a bad way) "customer service rep' she wanted me to go back into my cart, click on the item, write it down...and call her to see if the item was available. On their site it indicated many items were in stock. I told her it would take 2 hours to find the info! Why can't SHE go into Google? Why not? I bet they did not have half the stuff advertised on site. This company needs to just shut it's doors. Tip for consumers:The entire online shopping experience, the woman Jean at the Spanish Fort Store, and on and on. Online it indicated certain items were available. However when I gave them the UPC Codes to look up, the item was "No longer Available'. Belk, go ahead and shut down your order online system. It is antiquated. Or just close your doors. Products used:None. Was told to go into the physical store. Service Value Shipping Returns Quality Date of experience: November 26, 2023I received a marketing promotion in the mail from them stating that if I used my elite Mastercard anywhere during the month of December that I would get 5 points per dollar. So I used it to pay off my cruise. Now they are saying I had to use it in the store. BS. I'm done with Belk. I would have used one of my other cards to pay off the cruise that had a better per motion had I know Belk was full of S"@$ Tip for consumers:I will not use my belk rewards card ever again. I will stick to one the gives rewards regardless where you shop ! Products used:Rewards program is BS Service Value Shipping Returns Quality Date of experience: December 23, 2023Belk used to be great, now I will never shop again! The Clarksville, TN store has turned into a super Walmart that appears to stock used items that have been jacked up in price then they make you think you are getting great deals! These are items that have been sitting in warehouse for years! Online is even worse! Ordered several items on one order. Order was broken down into many deliveries. Belk sent email with total charged on my credit card for breakdown. When credit card came it was different amount.almost all the items had to be returned in which they charge me for shipping. It has been almost a month to receive all the order and now still returning items. I feel many of the items are not as the appear in photos. The quality is much different and even the styles. One pictures shows that it should hit at hip area and it barley hit waist. The items are hugely different then what I believe I was purchasing. I cannot return any more to the local store as they have allowed in the past. Many items appeared to be well used. L I believe the charges when broken down and the high fees to ship is how Belks in making their money. I feel it was fraud. Tip for consumers:Belk used to be great, now I will never shop again! the store has turned into a super Walmart that appears to stock used items that have been jacked up in price then they make you think you are getting great deals! these are items that have been sitting in warehouse for years! online is even worse! Ordered several items on one order. Order was broken down into many deliveries. Belk sent email with total charged on my credit card for breakdown. When credit card came it was different amount.almo Products used:I ended up keep little girls dress for playing in, socks and swim suit for little girl because had to have and not enough time to try and find another one! Sent back 8 $#*!s, pants, swim suit. Service Value Shipping Returns Quality Date of experience: May 28, 2024It is really a crapshoot if your items arrive in tact new or used. I have recvd great products in great condition but more times than not I get opened items or clearly used items/damaged items. The return process makes it not worth the purchase. I've received damaged and or toasters used. Cologne used. Toys broken or opened and tapes up. The market items it is VERY difficult for some to do returns when there is an issue. Seems like its too much of a hassle. Products used:jackets, dishes, frames Service Value Shipping Returns Quality Date of experience: December 4, 2023Managers are unprofessional at the Bel Air Mall. Unfair treatment by store manager and HR. Retaliation for doing your job properly and descrimination because you are black. Store manager is a liar. And does'nt care about her managers. Everything is for show. ASM stares up drama and backstab his peers and employee. Bel Air Mall Belk is overall bad energy.. Tip for consumers:Bad place and Bad people Products used:I wouldnt shop there. Service Value Shipping Returns Quality Date of experience: August 31, 2023Bought a necklace for $200 roughly, top designer, and it came knotted together & loose, moving around during shipping, in a box bigger box. I don't believe it's authentic either. I contacted them & had to open a case. Nobody has called me back. I absolutely will either return this item or dispute it with the bank. Terrible service. Beware... Date of experience: October 31, 2020On 6/24/2022 Belk had a one day clearance sale. I purchased 30 king size blankets because they were advertised at $2.94 each. Only specific colors were the drastically reduced price. Of course, the next day, they were back at the normal clearance price. After never receiving my order, I called customer service to find out the items were no longer in stock. The call dropped so I called back to find out from another associate that the price was incorrect so they cancelled the order. I found a great deal on weighted blankets on another and ordered 10 blankets but only received 4. They can't tell me what is happening with the other 6 blankets. I believe those 15 lb blankets were $18.00 each. Who is making these on line pricing mistakes? Why should I accept a 15 percent discount for my troubles? I want them to honor their advertisement. Tip for consumers:Don’t order on line. They don’t honor their advertised prices from my experience from the two orders I made. 6/24/2022 order date Products used:None Date of experience: July 17, 2022The quality of the Calvin Klein boxer briefs was poor. They seem to be "knock offs" After washing them, they started to unravel and had small holes, before being worn. Customer service refused to help me or offer any sort of refund. Date of experience: May 5, 2020Item still has not arrived. I have not been able to reach any customer service representative by phone to discuss. Via email I asked for refund and was told I need to wait longer. Very unhappy. Will never recommend or use again. Date of experience: April 6, 2023I had never heard of Belk until a week before placing my first order on May 3,2020. It is now May 16. My order still shows 'pending' on the website, even though on the first page it shows 'complete.' I never received confirmation of my order even though the money immediately came out of my account. I sent three messages via the website and no one has responded. I tried calling twice but each time the hold would have been over an hour. After holding for 40 minutes the second time I hung up. Now I have to go to my bank and dispute the charge. How is this company allowed to continue? Date of experience: May 16, 2020Ordered a 3 carat total weight diamond bridal set (UC **************) Order cost $2702.95. On 11/22/23, FedEx called us and said they were delivering an empty package to our home. Belk had shipped this ring in a white padded bag as opposed to a box. The bag had gotten stuck in a piece of machinery, we still have the bag, and FedEx claims the contents was lost between Memphis and Pittsburgh. All of this was explained to Belk, but they still refuse to issue a refund or provide a replacement shipment of the ring. Every Belk representative says the dollar amount is above their authority and that it would have to go to "corporate" for a decision. I have called Belk every day since 11/23/23. This is horrific customer service. The only mistake we made was purchasing this ring from Belk. Belk's issue is with FedEx not with us as the customer but is punishing us as it appears they don't want to provide a replacement or refund. Per FedEx - Belk has even filed not one, but two claims with FedEx, and still refuses to provide a re-shipment of the ring or a refund to us. Tip for consumers:Belk is a horrible company to deal with - terrible customer service - they set their customer services reps and supervisors up for failure daily. Customers cannot speak with anyone above a "supervisor" even when the supervisor recognizes that what is happening with an order is REALLY wrong. Products used:Never got the product - it was lost in transport by FedEx. Service Value Shipping Returns Quality Date of experience: December 20, 2023Save yourself the headache. If I could give Belk's online sales a 0 I would. The worst online service I have ever experienced! I ordered a Michael Kors handbag and on 5/19. I received a used handbag, which I promptly returned that day. Reasons: the leather handles were visibly damaged/peeling, (2) all the bottom tacks were scratched, (3) it was shipped in a box without any protection, e.g. bubble wrap or paper packed in the box for shipping protection; nope, just stuffed in a plastic Belk's bag, and there was no paper inside the bag to help retain its shape, just a flat handbag, and (4) none of the hardware was covered for protection. I called customer service and was placed on hold forever, only to be transferred to someone else. I am still waiting for the $15.80 reimbursement cost I paid to return the bag. Date of experience: June 21, 2020I can hardly even walk into a Belk anymore. What's happened to these stores is Literally heartbreaking. There's no pride in how the stores look. There are "this register closed" signs everywhere, very few employees seen anywhere. Once a proud, family-friendly chain... so many amazing memories... is now just a shell of itself. Such a shame. Guess that's what buyouts and greed do to old time values and heritage Quality Date of experience: October 24, 2020Bought a perfume from them. Received an email saying it was shipped, and 17 days later it was still not delivered. The tracking number sent was invalid. When contacted them they said: oh, it is sent from a marketplace, go talk to them. Sorry there is nothing we can do. Stay away and save your money. Tip for consumers:Beware that this site behaves like Ebay without telling customers and without the rules and restrictions of ebay, so they simply refer you to whoever sold the product to you under their name if you have a problem, but they never tell you from the onset that this is not us selling you the product directly. They provide confirmation emails, and shipping confirmation but when you complain they say:it is not us! Products used:perfume. I received only one from the two I ordered and paid for. Service Value Shipping Returns Quality Date of experience: December 15, 2021Can honestly say that Belk's has to be the most trustworthy and every one knows that if it costs a little more for quality then so be it! Just received my husbands watch and it was exactly what we wanted! I just had the same watch stolen from a package from a different company because of the packaging cheep and now I'm going through a lot to just get my money back! I've shopped with Belk for over 30 years and can honestly say they are a great business! Date of experience: February 7, 2018I had to write a review since I read so many negative ones. I had NO problems with Belk except that it takes some time for the clothes to arrive. I LOVE my sweaters that I got from them. I've gotten lesser quality from Macy's! Just be aware that the shipping may take awhile... I felt the items are worth the wait. Tip for consumers:I'm a 12/14 top or Large. Ordered large...fit perfectly. 12 pants...12s fit. Just know shipping IS slow, but I felt worth the wait Products used:all sweaters and capris (everything ordered) Service