Initially it seemed to be inconvenient, but I got adjusted to microsoft store quickly. I download themes for my desktop, install all crucial applications in a blink of an eye. If we compare installation process when you download something from the net, then it's far slower. So, I'm glad using it and can't understand those scolding it. Date of experience: July 2, 2023Been trying to order an Xbox for a Christmas gift, first my credit card blocked the purchase thinking it was fraud, got that approved and resolved now Microsoft won't let me order. They told me there was a 24 hour block on my account because I tried ordering it so many times, waited 24 hours and Microsoft won't allow the purchase to go through. Spent an hour on the phone yesterday and still nothing resolved. Products used:Trying to order the Xbox but they won’t allow me Service Value Date of experience: November 28, 2022I got an HP laptop for about $2100 from MS store last year and it said it came with the extended warranty. One year later the warranty they offered doesn't exist or they don't honor it. And the HP laptop has had some many glitches. The MS ecosystem is just so so sadly. Products used:Laptop Service Value Shipping Date of experience: March 5, 2023I was trying to buy a Surface laptop. MS sales is broken at every turn. The specs said one thing, but no model was offered with those specs. I went on "support" chat and got a message that they were closed after 6PM PT. The time was 3:30. Then I called "support" and got someone who I could barely understand and he had trouble understanding me. After much frustration, I said forget it and hung up. Later, I received an email from MS (Microsoft Surface <*******@email.microsoft.com>) offering me info about the Surface (which I already knew). I emailed back to express my disappointment with MS and the postmaster said the email didn't exist. So, I went to Lenovo and found a much better laptop with everything I wanted for $1000 less. Tip for consumers:Don't bother. There are better computers for cheaper and MUCH better sales service than Microsoft. Products used:ThinkPad X1 Yoga Gen 7 Intel (14”) Service Value Date of experience: March 16, 2023There's a arbitrary limit of 10 devices and it's the dumbest thing I could have possibly thought of imagine having multiple pcs and then being forced to make entire new accounts just to download apps on multiple rigs Service Value Quality Date of experience: February 27, 2023I haven't really used microsoft store on my laptop much, as I didn't think I needed games on my laptop, but I do have a singular online game that updates frequently. So the game was going through one of its updates, and I was unable to update it because every single time I opened up microsoft store to update the game, it closed. The one time I used it, it was completely unable to help. Don't use it, its completely unreliable and fragile as glass. Date of experience: November 10, 2022Please never purchase anything from the MICROSOFT store, why? They have completely automated there password reset if you lost it you will never again be able to reset your account unless you have old credit card numbers and passwords. You will be out all the money you have spent and nothing you can do about it. Tip for consumers:The customer services agents you will contact will basically tell you too bad. Products used:The online movie purchases Service Value Date of experience: August 8, 2023This is such a terrible downloader. Use steam or anything else for games. The microsoft store takes ages to download something and it doesnt even show you the percentage its at. So stupid. Never use it. Just use steam for games or download apps on chrome Date of experience: May 19, 2023The rep who sold me the Surface lied to me and the company refuses to honor the $100 post-sale credit they promised. Even though it was written and saved in the chat log. Two follow-up chat conversations and a very long phone call to sales support and each time was told "we can't do anything, but we've put a note in for the chat rep and they will contact you tomorrow to fix this". All BS. No one ever follows up. Asking for a manager gets you hung up on. Which means another 30 minutes on hold or waiting for a chat rep to respond. I will never buy another Microsoft device again. Products used:Microsoft Surface Pro Service Value Shipping Date of experience: August 15, 2022I ordered 2 x laptops online but I'd made a mistake with my credit card number. They contacted me immediately and rectified over the phone. Very polite and helpful man. He said it would be 3 to 5 business days for delivery. The laptops came today! Just the very next day after ordering them. Fantastic service! Date of experience: February 14, 2017Pleasant enough until they get your money and then useless. My new laptop bugged out after about a week and a half, no worries that happens. Then: 1. They tried to tell me I would have to pay postage to return the item 2. I've spent hours talking to technical support trying to see where the item was. 3. After around my 5th session with customer support they are telling me it will take 3-5 business days before they send out my exchange, this is a day after they have received my item. 4. Customer service have kept me waiting for over an hour at times, once not even coming back to me. I'm not usually one to do reviews, but given the amount of money this huge company is saving through primarily selling online rather than high street rents I would expect them to be able to handle a simple return. Date of experience: June 30, 2020Microsoft store has software issues that place orders in a perpetual processing status. So I'm waiting about 14 days to receive my order. By that time there may be new technologies out. Wondering how the world's premier and largest software company has a know software glitch that's delaying orders of their own product. Date of experience: August 28, 2015Come on microsoft, if you could fulfill customer's online order, just cancel it, even Walmart.com is doing better than you. I ordered a laptop for thanksgiving special and it's almost Christmas, nothing happens except that order still in progress. Guess I have to call the credit card company to dispute the charge. Stay away even if their product sells for penny! Date of experience: December 6, 2015I ordered a phone from Microsoft Store & within 2 months it developed faults. I spent ages being sent from one number to another, being constantly put on hold, being told to call other numbers, being put through to rude & unprofessional robotic style representatives. I had to give up in the end, i am now left with a phone thats not working & microsoft have washed their hands of it. My advice is simple "Avoid Purchasing Anything From The Microsoft Store." Truly appalling from start to finish.. Date of experience: December 29, 2014Messed up, totally unresponsive, no support terrible! Need to write more... ok, let's go on then. When one asks for support the first question is the big $ or £ or whatever else country they put the unfortunate user to, but if you are paying it will not mean you will get the proper support and by the time you finish the conversation your problem might not be sorted out, but you surely will be poorer Date of experience: April 14, 2019My computer has crashed many times in the last week because an update from May 2019 did not down load. This is per them. Tried twice to down load the update but could not. Told to get a flash drive in Order to down load into it & then my hard drive. Every time I have called Microsoft support they tell me they are connecting me to " second level tech " but all I get is background music for a half hour. I now have I have a useless computer because of this. Tip for consumers:Their level one tech's have in the past have always been very helpful but beware if they say a " level 2 " must be contacted!!!! Service Quality Date of experience: September 14, 2018There is no way that they can have to\oribe products because this is microsoft that we are talking about. Everything that I have got from them has been god and I like that very much, You just need to take a look at it form a different perspective. Date of experience: January 10, 2021Doesn't say anywhere how I can configure my account and the instructions are wrong! I cannot log in and there is nowhere I can find out how I can log in with the code I need that I NEVER MADE. I am losing my mind and I am usually a calm person. They have the worst support system! Date of experience: March 4, 2023Called MS service, hard to understand with the very heavy accent, not sure what she said half the time. Went to the very big impressive MS store at Mall of America, made an appointment for computer check-up. The guy was in a great hurry, talked very quickly, not really sure what he did, so fast, only once did he look directly at me, most of the time he was staring at the ceiling. I was scheduled for a twenty-minute app. That lasted seven. As I was waiting I looked around at a few items, all were very expensive, guess they have to pay for the Hugh store, and the six or so salespeople, not ITs, only four of them, maybe thats why the IT was in such a hurry. Date of experience: February 1, 2018Microsoft has only given me the best thing since back in the days. It keeps on improving and adding updates to its software and even after you have bought the old versions you will be able to get the new version for free as long as you have a license. Date of experience: January 10, 2021The microsoft store has a lot to offer. I have ibne using the site for years now and they keep on adding some new things that makes it even more interesting. Microsoft has really come along way ad what they have to offer has always been good. Date of experience: January 10, 2021I bought windows vista from a website that claimed to be selling OEM software for a cheap price and I fell for it hook line and sinker. I installed it and then got the message that it would not register through MS. Turns out I bought a fake copy of it and MS knew it and I could not get my money back from the site which was later shut down. Now when I buy MS software I found the best place is just to do it from microsoft itself. The prices are all the same. If you go to Dell or any other site you can see the price of any windows upgrade or office is always the same so you might as well play it safe and just buy it from microsoft and stop worrying you are getting the real software of if they license key will work. If you buy from here you can at least call microsoft and they can make sure it works! Date of experience: May 10, 2010Bought software via the download method. It was not the smoothest purchase of this nature in my memory although I finally got it downloaded and activated. I believe I will stay away from the download method of purchase. I like the good old 'CD in the mail' method. Date of experience: May 2, 2011I have been using various Microsoft services for both personal and professional purposes, and overall, I must say that Microsoft has impressed me with their range of offerings. Service Date of experience: June 20, 2023My experience with m Microsoft store has been good in past. But the recent hack in their system has Left me a little worried. I dont think my credentials are safe. Switch to Linux. Date of experience: February 20, 2012