I placed an order for some holiday items a couple of weeks before Christmas. First, my order was delayed and wouldn't be received by Christmas even though holiday delivery was GUARANTEED. Next, I received a series of emails stating that several of the items were cancelled - even though the website shows all items as still available > :(. I wish I had had read more reviews before ordering and saved my time. At least I "saved" my money when the items were cancelled. Lousy service, would not recommend, will not shop with them again. Service Value Shipping Date of experience: December 22, 2024I've been a customer for 20 years. I only buy my clothes here and I loved it. The last couple of years the quality has gone so cheap. Clothes with holes. Can't even wash them or they will be ruined. I have to find a new place to shop. I am done. Date of experience: November 16, 2024Would give o stars if available on rating scale. Paid extra for overnight shipping. Purchased with representing from online customer service on a Monday morning assured it would be next day. Waited all day for tracking to update. Here it is two days later and just shipped. Terrible don't buy from loft. Their service and quality has gone down hill anyway. Only bought since person wanted that item as a gift. Date of experience: June 27, 2023After calling multiple times about items noted to be pending, and being told it would be escalated- today they cancelled those items. When checking the website the items are available. So I guess the way the escalated it was to cancel the order just to make me go away! Terrible customer service! Finally got it resolved after hours on the phone. Never did get a call or email from a manager as I was promised. Value Shipping Returns Quality Date of experience: January 30, 2024I have been a long time customer of the loft. First shopping in their stores and then doing most of my shopping online when I moved to an area that did not have a brick and mortar store to shop in. The last few purchases I have made happen delayed and shipping, and the customer service representatives. I'm not being very helpful. My very last order half of it was canceled with no communication to me. When I asked why, they told me that the inventory was low for that particular product. When I went back out to the website, my size was still showing as available. So I asked the rep what that was and she had no answer. Most of her responses were single sentences that were not helpful or two words… Thank you…Not helpful! I have a longer be shopping with this company Date of experience: November 16, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Linda M. South Carolina 1 review 1 helpful vote Follow Linda M. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Frustrating online experience” September 25th, 2023 I am so frustrated with my request to cancel an order. I attempted to cancel order immediately but there was no one available to take my request via phone or text. My call was at 7:00 am 9-24-23. Was told via voice message & text they were not available till 10:00 am. I called when they were available that cancellation needed to occur within 60 minutes of purchase. They did email me a label to return item once received. The item had not shipped & was still in processing. I also emailed & texted customer service several times & got the same response. This is totally ridiculous. I have been a long time Loft customer. I will never order from them again. Linda Value Shipping Returns Quality Date of experience: September 25, 2023I bought online final sale items. The sizes are not perfect try to return or exchange or store credit. They are not giving anything very frustrating and disappointing and store lady is talking very rudely at cool springs tn. Very disappointed. Not getting my money back or store credit or not even exchange. I hate loft policy. Try to change your policy you are taking people's money. I BOUGHT IT ONLINE NOT IN THE STORE. How do you know the quality or color or material. Never ever buy final sale items online. Hope this one helpful. Tip for consumers:Don't buy final sale items at store or online you won't get any refund. Not even exchange your money gone even if the size is not suitable for you. If you want your money the loft store told us sell them somewhere. Products used:Some tops Service Value Shipping Quality Date of experience: September 24, 2023I visited LOFT in the methuen area looking for a nice dress to wear to a wedding. All the workers at the register were more invested in to the baby that was in there and completely ignored all customers. I wondered around the store clueless until a young nice lady approached me and asked me if I needed any help I told her I was fine but thank you for being the only one who acknowledged me and left with nothing. I guess the workers conversations were more important then the job. Loft needs to hire better people. Service Value Returns Quality Date of experience: July 7, 2023I have been a customer of LOFT for 10 years. Until the were purchased a few years ago they had amazing FINAL sales. They now are borderline deceptive about the amount of an item. You'll see 30% off price as marked. Prior to being deceitful, 30% off price marked meant and additional 30% off the price marked in the FINAL sale category. The clothing is not classy anymore. Due the lack of variety in clothing and the lack of great sales I will move my clothing purchases to GAP Tip for consumers:The new owners ruined LOFT Products used:Nothing now. In the past I purchased jackets, pants, coats, tops, shirts, sunglasses and jewelry . Service Value Shipping Quality Date of experience: September 27, 2023I always paid my balance in full and on time. As of end of 2022 they decided to charge me $1.00 interest charge on my balance. But I did not have any balance! And then they continue adding a late fee on the interest charge. Until it piled up to $15.84, and after paying that in full, they sent me a next statement for another $31.68, when my last purchase in their store was almost a year ago and which was paid in full. LATE FEE ON INTEREST CHARGE ON A $0.00 BALANCE. That's how they summarized it over the phone. The rep Adrienne was extremely rude, very disrespectful tone, she would not let me talk, raising her voice and demanding to listen to her. Very unprofessional! I paid the late fee on the interest charge in full and closed my account with Loft. THEY ARE FRAUD. I will never set foot in their stores again. God bless them! Service Value Date of experience: April 7, 2023The worst Customer service, I received a damaged sweater, a thread detached from the sleeves and a stain on the back of the sweater. I told them about the problem and they told me to send it back to them so they could inspect it and tell them to determine what it was. It was not damaged enough, they were going to send it back to me and I told them that if they gave me a discount I would keep it to send it to be fixed and they told me that the only thing they could do was give me an electronic certificate for $10 dollars That was the help they offered me, I'm not the one who send the damaged item to the customer, they sent me a defective product. I really don't recommend them. They don't care about the inconveniences they cause to buyers. Tip for consumers:They should have better customer service but especially better quality control service Products used:a sweater and a vest. Service Value Shipping Returns Quality Date of experience: November 19, 2023Sizing is way off. Everything I ordered n my size was way too big. They submit a new order and charge you for the new item and give you a label to send the item back for free. The item that is headed back takes for ever to arrive. Who know how long it will be to get my money back. As things stand right now it has been 2 weeks, I don't have any of the 3 items that I have paid double for. Date of experience: August 7, 2023This morning I went to the Stonebrier loft in Frisco Tx looking for an outfit for a interview, associate by the name of Victoria once again was very helpful and professional in selecting styles. I always enjoy shopping at this location. Tip for consumers:I love the service I received at this location and can’t wait for the new location to be opened. Products used:I got slacks, a top and also a skirt . Service Value Shipping Quality Date of experience: September 7, 2023I was returning an item I got for Christmas and to get a store credit. The girl at the front cashier was help ful but (unnecessarily) commnented on my "older age" and seemed to be an expert (even though she was barely 20). Sorta a snipity, back handed compliment. It was rude and uncalled for. Will never shop here again. Date of experience: January 1, 2024If you have a "Rewards Loft Card". Cut it up.if dont use the card, in 6mths. They will close your acct and run a credit report before they decide to reopen your acct. They dont respect customers time. These stores, will go out of business real soon. Tip for consumers:I hope people stop shopping at a failing store. Goodbye Loft!!! Products used:NA Service Value Shipping Returns Quality Date of experience: April 20, 2023I walked into Loft at Lynnhaven mall and when the sales lady saw me she didn't even acknowledge the fact I was even in the store, this happened once before and I didn't say anything. Destiny is the store manager and I don't believe she would like this behavior either especially when I spend a lot of money buying these clothes. If this is the way you treat customers I'll go somewhere else Tip for consumers:NA Products used:NA Date of experience: June 19, 2023I ordered a pair of slacks according to Loft's own size chart and my own measurements taken right before I placed the order. The pants I received were big enough for two people my size to fit into! Then the online return policy "did not recognize" my order number so I had to go back and forth with an online helper. If the other reviews are any indication, I am not optimistic about the return/refund process. These sales tactics are simply bizarre, do they just think we will just say "oh well" and forget about our hard-earned money being wasted? Very disappointing. Date of experience: September 13, 2019A light hanging from the ceiling fell on my head while I was shopping at the West Paces Ferry Loft. The sales people had no knowledge of procedures. They have continued to put me off for 1 1/2 years. Now they say legally they don't have to do anything. How is that for customer service. I have a gash in my head - it would have literally killed someone older. Won't shop at that kind of store again. Service Value Quality Date of experience: January 25, 2021Bought a blouse advertised as Floral Velvet Trim. There is absolutely no velvet and I tried leaving a negative review and they didn't post it. Even if you mark the return as damaged or wrong item they try to make you pay shipping. Even if their ad lies! I am including a review someone else left that didn't get flagged. See pic. Service Value Shipping Returns Quality Date of experience: October 28, 2022Loft has an unbelievably bad return policy for items purchased online - 30 days from the date of 'order', orders which take 2 weeks to receive. I got stuck with some things 2 years ago and have never ordered from them again. Fortunately I finally realized how affordable Nordstrom's can be when are shop sales. Far superior quality and a superb return policy. Wish I'd known sooner. Date of experience: October 7, 2020I made 2 call to loft outlet online to exchange 3 items that were too small. Very simple, right? Not! I've been on the phone now for almost 50 minutes. Their staff should be better trained to do simple tasks such as exchanges. Date of experience: November 24, 2020I've been a loyal customer for years and years. Last month, I ordered 5 items. I got one quickly. The other four didn't make it during the timeframe they said it would be delivered so ended up having to contact customer service 4 x's to finally get an email saying the remaining items were out of stock. Poor service and horrible system to check merchandise availability! Date of experience: March 9, 2018What I love most about Loft.com is the sales. You can get some really great deals for the quality of clothing. I have found the sizes can differ from item to item but reading reviews if there are any on each item is helpful. I do not like their site. There is a couple of issues with the upper menu coming down and staying down and it won't go away when you move your mouse away from it. This is very annoying because you have to refresh to get rid of it. I do a ton of shopping online for my job and I know how sites work, this is problem and they refuse to fix it. There have been times I have decided not to order from them because I spend too much time dealing with this flaw. I also have had to wait longer than I'd like for some deliveries. Not always but I find a lot of value with a company who can get my order to me in a week or less. Anything more than that and it's one I will think twice about shopping with regularly. Date of experience: October 19, 2018I absolutely love the Loft and the staff! They are always so nice and it's a great atmosphere. However, my interaction with a security guard was not pleasant. His logic did not make sense to me, in the way it seemed he was abusing his power a bit. I might look into this and how he is treating the customers. Thank you. Date of experience: September 30, 2020A new loft store opened in my area. The clothes are beautiful European style. Great colors. Very serious and professional look. I started shopping at Loft in store and online to find out that the quality of the merchandise is not too good. I was very disapointed. You have to choose carefully and it is better to go to the store instead of shopping online to choose the materials that will last more. I believe that this business has potential. They are trying to sell affordable beautiful products but the quality needs to be improved. Date of experience: February 4, 2015I shopped, tried on loved a ton of clothing that I wanted to have placed behind the counter while I continued to shop. No problem according to the employee. Probably an hour or more I'd been picking this stuff out and trying on, $400 or more on clothes on my first round of shopping while my poor husband agreed to sit in the car and wait for me. Second round of try on's and I was ready to pay. Probably $800 for everything easy if not more when all was said and done. I get to the check out (one person ringing out after noticing about 4 employees AT LEAST during my time there…) all the sudden, the first round of my clothing that I had spent tons of time trying on and asking to be placed to the side while I continued to shop, were missing! Seriously?! Someone, although a "still shopping" sign being placed on my clothes, put them back on the sales floor! ARE YOU KIDDING ME?! No sorry and no one even offers to help me find all the stuff! That's crap! I'm an ALL customer and have spent a lot of $$$$ over the years (not as much as I could due to a military move overseas over the past 3 years but…) nonetheless, disappointing! Then took out my digital card available via my online cominity account and I was made to feel like an idiot! They couldn't figure out how to use it! I had to make suggestions on how to use it! They knew nothing about a QR code available via the ALL/Cominity website. I felt the people I was working with were idiots! At the very least, very illy trained! The apology after everything was basically given after I really had to ask for it. End of story, you lost money and I don't plan to visit this store again. Inept employees that don't care! Sad to be loyal and be made to feel like you're just an inconvenience! 4/30/22. Products used:Clothing Service Value Quality Date of experience: April 30, 2022