The worst company in the planet. No cancellations, no way to edit orders, apparently the warehouse is located in the Moon because they never get notifications. Their system is not synchronized. They are forcing the products on costumers. This "company" is all about reaping people off and their customers service is useless. If you want to return or get a refund be ready to go to WAR Tip for consumers:If I had the power to shut it down I would Products used:None. I am still battling to get my refund Service Value Shipping Returns Quality Date of experience: November 25, 2024I received an email that my order shipped on October 23; I received a Canada Post tracking number and the works. After multiple inquiries, because my package was seemingly delayed in transit for weeks, it was revealed to me by customer service that the warehouse made a shipping error, and that my order was never actually shipped. Now Canada Post is on strike, they cannot ship with another courier, and I imagine I will not receive my order for another couple of weeks at minimum. A refund would have been nice, but that request got me nowhere. Customers often do not have the time for this back-and-forth; the company is taking money from folks and apparently doing as they please, offering nothing more than "sincere apologies for the inconvenience." I'm tired. Service Shipping Date of experience: November 18, 2024I ordered two pairs of shoes on the 18/12/24. I contacted their unprofessional customer service team by email on the 04/01/25 when I didn't receive the items. They admitted to me via email they had made a massive error with the order & that I will not be receiving my shoes. (honestly it's not that hard to do a job). I received another person's order which were a pair of ugly silver worth $69.00 along with that person's private details (including all details which is privacy breach). Attached at the back of that sheet where my details (label to send to my house) obviously minus my shoe order. I has been numerous email correspondence between myself & the customer service team over this last month including today 29/01/25. Within my initial email to them I told them of the errors they made & asked for a return label for the silver pair of shoes so I can return the shoes back to the the company. I have also asked for a refund of my money & they stated in several emails that I would not receive my refund of $110.00 until I send back the silver shoes worth $69.00 (so basically blackmailing me). I told them I was the one who suggested sending it back to you & have asked for the return label on 7 occasions & still not received one. I also told them they weren't even my style anyway. In total I have sent 14 emails back & forth asking for my refund & a return label. They finally sent me the return label today 29/01/25 to which I will post them tomorrow. I have never ever in my life engaged with a more unprofessional team & I have asked on numerous occasions to have this escalated to a manager to which they continually ignored my request not only that they ignored some of my emails. I have all this documentation to prove this & I will be sending this to their head office in New York. Also, yes I have tried calling their head office (Australia) several times to which they never returned any of my calls. I would say do not ever buy from this company because not only do they mess up the orders but they in turn blackmail you for their error & do not return your refund even though this is in breach of the Fair Trading guidelines. I used to be a regular customer but due to the treatment I have received from them for the last month & still trying to get my money back I will never buy from them again. I honestly hope this helps someone before deciding to buy from them in Australia Products used:Shoes - still waiting on a refund over a month later due to their error & also did not receive the product Date of experience: January 29, 2025I purchased a pair of shoes from Steve Madden that did not fit correctly. I reached out to return them and they sent me a return instructions. Missed the return date by one day, and reached out just to get a simple extension and was denied. If you are ordering shoes from them online, be careful because you may not be able to return them. Products used:Shoes- but they didn’t fit. Service Value Shipping Returns Quality Date of experience: October 30, 2024This is my third time buying something online. I'm very disappointed in the courier service they used this time around. I have been waiting for my parcel since last week Tuesday. RAM is not delivering. Products used:Shoes Value Shipping Quality Date of experience: December 19, 2023A few months after buying one of Steve Madden shoes at a higher price point, the entire back part of the shoe started to come off. Customer service just told me to get receipt, bank statement and original box before going to their store to chat with a manager. Sharing this with as many people as I can. Stay away from this brand. Tip for consumers:Stay away from Steven Madden Products used:Dress shoes Service Value Shipping Returns Quality Date of experience: April 26, 2024I used to be a loyal Steve Madden customer. In recent years the quality has gone down tremendously. Reading many of the other reviews. I doubt I'll get any satisfaction; possibly not even a reply I am including photos of the two pairs of boots that are no longer wearable Value Quality Date of experience: February 26, 2024Ordered some shoes, 3 to 7 days delivery. After a week I checked with them and they said that I would be contacted shortly by a fulfilment centre about availability in a day or two. Next time if I want some I will order from Amazon. Date of experience: March 16, 2024Hubby treated me to a pair of trainers as a gift as he knows I love them, but just over 3 months in they are falling apart! Sole is coming away and have only worn them a few times as not to ruin them!, took them back to the shop but won't do anything as we don't have the receipt! Service Value Returns Quality Date of experience: April 14, 2024I had been a loyal customer of this brand for the past 8 yrs. But every time I order online I get the display or the returns heels or boots