I wish I could give zero! 2.5 months 3 big mistakes, still not get the ring I want. I made so many trips, frustration, time. When I return, Jeanne, assistant manager become rude immediately. They even laugh at my English pronunciation, tried me out loud, which made me feel so embarrassed. Mendy smiled at us when we started to speak louder. They never feel sorry, just the words. I complaint online to district manager since 2 weeks, still heard nothing. I gave zero to the survey, the manager Priscilla emailed me right away. Once I took 1 hour to write the explanation, she never answered since 1 week. What they care is just review for their bonus $. Incapacity of management, no follow up, to checking anything. What the hell is manager for? Please go buy online to save time, trips & those rude people. Tip for consumers:I wish their manager does the job properly or get fired. Products used:Engagement ring Service Value Shipping Returns Quality Date of experience: October 18, 2023I received an engagement ring and wedding ring set from this brand - only thing is, I never ordered anything from this company. I looked it up and apparently the latest scam is brand's using your stolen information to create a fake order and send you something cheap so they can then create fake customer reviews using your "verified purchase" and your name to build their reputation. This unsolicited set of rings look cheap and are several sizes too big. Value Shipping Quality Date of experience: August 17, 2023This is the worst company to purchase jewelry from. I attempted to apply for credit and was denied due to too many recent inquiries. I have an 800 credit score and minimal debt and have never been denied for any kind of no interest plans from a retailer in 20 years. The customer service folks just deflected, and passed the buck. They use third party companies to avoid taking ownership over there shady credit practices. On the bright side I saved myself 1400 dollars and will just purchase from another company. I will never purchase from them again, and I do not recommend anyone purchasing from Kay Jewelers. It's sad because my first wedding band and set was purchased through them, and 23 years later when I much better off financially, I can't get approved. The only kiss that begins with Kay will be a kiss good bye and good ridings Tip for consumers:This is the worst company to purchase jewelry from. I attempted to apply for credit and was denied due to too many recent inquiries. I have an 800 credit score and minimal debt and have never been denied for any kind of no interest plans from a retailer in 20 years. The customer service folks just deflected, and passed the buck. They use third party companies to avoid taking ownership over there shady credit practices. On the bright side I saved myself 1400 dollars and will just purchase from an Products used:I would have purchased a necklace but they decided to not approve me due to being out of state. Service Value Date of experience: August 24, 2023Visited Kay Jewelers to have my diamond ring cleaned and serviced very pleased they are shining. Also while there we got good deals on men's jewelry for my husband and he was so excited. Casey Cohan was very nice and professional and made our experience satisfied. We love shopping at Kay Jewelers on special occasions. Service Value Quality Date of experience: February 22, 2024I took a chain I bought for my husband as an anniversary present and the repair was terrible! Not only did they remove an inch from the chain they never called to ask if that was ok. They depreciated the value of the chain and shared $250 to do that. Im blown away I escalated my issue because the clerk referred to a $3000 gold chain as being similar to a tin can that cannot be repaired well after we returned to pick up the repaired item and verbalized not being happy with it. They did nothing! They took our money and said that's the best we can do. Do yourself a favor go anywhere but Kay Jewelers. They have no interest in making their customers happy. Unhappy Customer Service Value Shipping Returns Quality Date of experience: October 11, 2023Got a credit card, made payments. Planned on paying it off early when we got the call for my 10-year old son to get his heart transplant. Understandably we dropped everything for that and in the midst of all that paid it off later than the due date, however when we paid it off through another credit card the amount t showed on the account is what we paid. After it was paid off they charged interest. Have messaged twice and get a canned response about taking the interest away since it was being paid off. Nope just the canned response…my kid was having a heart transplant…I hope none of their employees have to go through that but if they do I hope they will experience more compassion than they have shown. Service Value Shipping Returns Quality Date of experience: October 12, 2023My boyfriend bought me a ring from Kay jewelers in Wausau, Wisconsin for Christmas of 2022. Within two weeks, I lost a stone so I took it in for repair. It has been in for repair five more times and I've only had the ring for over a year. Now they are telling me that even with my lifetime warranty that he has paid for they will no longer repair my ring. They told me that now he will just have to buy me something new along with the new lifetime warranty. Very poor quality and customer service for a piece of jewelry he created a pretty penny for. Service Value Shipping Returns Quality Date of experience: February 6, 2024Ordered a bracelet online. The clasp was broke and it was missing stones. The store has to work with customer care since it was bought online. And hour+ later and customer care refused to replace it even though it was under warranty. I contacted them and received a generic apology. DO NOT GO TO KAYS! Service Value Shipping Returns Quality Date of experience: January 3, 2024I had ordered a levin necklace for my wife for christmas on 12/14/2023 the store assured me it would arrive before the 25th did not receive any calls from the griffin Georgia store tried calling the store no answer went on the 23rd today to see if they had after 30 minutes of the sales associate trying to locate it which they did and opened the bag the necklace was in and it was broken they refused to make it right offered me a 10% discount which was not enough to cover for there poor customer service and there mistake would not recommend for any services Tip for consumers:poor customer service with a attitude Products used:none the item purchased was damaged Service Value Shipping Returns Quality Date of experience: December 23, 2023I got my son a bracelet. I was promised by the seller that it was solid. I noticed it later that it was not. I called customer service and they refused to fix it or do something very upset about this customer service. I would never buy anything from there again I would not trust the company auto spoke with Paul R and it was very rude and nasty and couldn't do anything to help me with the issue which is not right comen apart not soil gold don't get anything from here Tip for consumers:They rip you off they lie to you don’t get anything from here Date of experience: August 24, 2023I purchased a ring from Kay's in the Peru Illinois store several years ago. Just recently I went to get it enlarged so I could wear and enjoy it. I went into the Kay's store and was told one of the diamonds wasccracked and they wouldn't be able to enlarge the ring. Much to my dismay they could sell me another diamond for the ring and replace the cracked one. What a joke! I went to a reputable jeweler he could NOT believe Kay's would not enlarge the ring. It wasn't cracked it has a flaw in the diamond! Kay's you are dishonest or you have unachivers working at your stores. Who knows NOTHING about the jewelry. Just a warm body behind the counter to push your wares! I will tell anyone who asks about your lack of scruples and lack of knowledge.