My mom ordered black/white floral Easy Spirit shows and received horrific-looking blue floral shoes. When I tried to help her exchange them to the ones she ordered, nothing in the shoe was available (no sizes or colors). Return would cost $10 and reading reviews here, she probably would not receive a refund. So we are keeping them...but will not order from here ever again. What a scam! Tip for consumers:n/a Products used:n/a Service Value Shipping Returns QualityI purchased some shoes totaling $56.00 which I returned the next day. I was refunded $43.05 No explanation where my $12.95 went and why they kept that amount. The tax was $4.05 and protection (whatever that is) $2.95 is all that showed on the refund. That totals $7.00 not $12.95 Very unhappy and would never buy from them again. BEWARE Tip for consumers:DO NOT BUY FROM THIS COMPANY Products used:shoes and expected a full refund which I didn't get. No explanation in the refund showing the $12.95 they kept. Service Value Shipping Returns QualityI've ordered 2 pairs of shoes from FootSmart. My credit card was charged right away. The very next day I've got a notification that my order was cancelled because they don't ship to Canada! I've got a refund but I lost $10 on the currency exchange rate. My opinion - absolutely unacceptable service. Tip for consumers:If you are not in the US, don't order anything from this site - you won't get the product, and you will lose money like I did Products used:I haven't used any as my order has been cancelledThis company is not willing to work with customers and stubbornly places policy in higher regard than their customers. I've bought shoes from many places and never been treated like that. Completely wasted $200! It's amazing they're still in business with all the competition out there today. Bought 2 pairs of boots, didn't fit, returned them in perfect condition and even paid $50 out of pocket because their cheap and outdated return form link for doesn't work properly, only to recieve a gift card that I can't use! I paid the shipping, the boots weren't worn, so what's the problem? Apparently they won't refund final sale items, and despite all the issues, the policy is more important than the customer. They don't mind screwing you even if you paid the shipping back. Disgraceful!I ordered a pair of shoes that were on clearance on April 28. Their website said that they were doing inventory the last week of March into the beginning of April so it would delay orders. Since I was ordering at the end of April I figured everything was good and I would get things in a timely manner. Their website says one to two days for processing and 5 to 7 days to receive the order. That's a total of nine business days. It is now May 27 and my order has not even been shipped yet. I have emailed and called and been told that they are "sorry for the short delay". But they do nothing. After my last conference they offered me a discount code for 20% off my next order. NOT GOING TO HAPPEN! I had ordered these sandals specifically for a vacation in which I would be walking around in a warm climate a lot. I can't wear most regular sandals because there's no support in them. I figured ordering six weeks before vacation was plenty of time. But at this point I still don't know when they're coming. I am quite frustrated and angry. I would never order from them again and I would encourage you to think twice before ordering. If I could I would cancel the order and just get them from the manufacturer who has them on sale for the same price as what I paid through Foot smart. Horrible horrible service. Tip for consumers:Don’t order from FOOTSMART! Products used:I purchased ABEO Paula sandal Service Value ShippingThey added our email to their spam list and now we can not get off of it. Tried to unsubscribe but they just increased the number of spam emails. Sent them emails, they just get returned as not deliverable.I have been suffering with bad knees and back pain so I purchased flip flops and white sandals with support from FootSmart. The flip flops were amazing but the sandals did not provide the right support for my pain and actually made my back and feet hurt WAY more than they did before wearing them once. When I tried to reach out to Foot Smart to return the sandals (and ideally just getting a second pair of sandals), Foot Smart was firm, rigid, and cold in their repeated response saying that once the shoes are worn, they CANNOT be returned as wearing them even once voids the return policy. I tried to explain how I did not have a crystal ball and was unable to know BEFORE wearing the sandals that they would cause me pain. However, as mentioned before, no matter what I said or how I pleaded, their response was rigid, and cold in their repeated response saying that once the shoes are worn, they CANNOT be returned as wearing them even once voids the return policy. They would not even offer a 50% refund. It was absolutely NOTHING! They get to keep my $100 for the sandals and I am left with sandals that I cannot wear and a VERY HORRIBLE experience with a company that clearly does NOT VALUE CUSTOMER SERVICE! BEWARE BEFORE WHEN CONSIDERING ORDERING FROM FOOTSMART. You better know exactly what size you are and how the shoes will fit on your and make your feet and body feel BEFORE you order them. Otherwise, you will be stuck with EXPENSIVE shoes you cannot wear and a company that are COLD, SELFISH, UNEMPATHETIC THIEVES!I ordered four pairs of shoes size 13 - 4E. Immediately after I placed my order, they changed their sizing system from specific widths to Narrow, Medium, Wide, XWide, and XXWide. As a result I got three pairs of shoes that were 6E and one pair that was 5E. The manufacturers still made spcific widths, but Footsmart decided to lump everything 3E and wider as the same width. None of these shoes fit properly. I have ordered shoes from them for 20 years, but never again.I bought two pair of shoes. One for me fit ok; another for Mom. Her's did not fit. I read the instructions on the box. Said they had to be returned in the same box and I had to pay for postage. The shoes were $75. Plus tax Sent them back today; was charged 17.50 to return. Will not order from them again!Footsmart sent me a pair of shoes with 2 right shoes in the box, did not want to acknowledge that they received the return box back and took five business days to return my money. FayeI went to this website for a particular purpose. They have a lot of specialised products and I desired a springtime shoes that was excellent for stability. I discovered the best couple of good-looking shoes, made extremely well, for a fairly extreme cost. These shoes were quite costly but no one else had this kind of shoes that I could find.Footsmart sent me a pair of shoes with two right feet. I am not perfect but I do not have two right feet. Then it took them a month to acknowledge that they even received the return. It took another week to process a return which to this date I have not received yet. FayeAccording to their height/weight chart, their thigh high stockings should have fit me, but they barely came up over the knee. I emailed them and they said I could return them if they were unworn, but that I would have to pay the return shipping. I emailed that because the stockings were sized so wrong that I should not have to pay the return shipping. They did not reply or send a prepaid return shipping label.I bought 6 pairs of shoes. I tried to return one pair but was told I could not due to liquidation sale. I pointed out these were not on sale and I paid full price, and their return policy says I have 30 days. The supervisor I spoke to was rude and refused to honor their policy clearly stated on website. He also refused to let me speak to his supervisor. Worst customer service I've ever encountered!I bought so many pairs of shoes and accessories from Footsmart online and recommended them to dozens of family and friends with foot problems. However, they will never get another cent from me and I will let all know how horrible their customer service has become. I had just received my latest two pairs of Vionic shoes in the mail. One pair was fine, the other I was in excruciating pain right away with because the cut was right on my bunions. I called to get a return shipping label and was told they are in total liquidation and there was no refund or exchange! I paid a lot of money for these shoes! Deplorable business practice!I ordered 2 pairs of boots, made sure they were the correct size because the site says "all clearance sales final!" Got the boots - brand spanking new in the box & fit like my old boots did! THEN I got an ad saying they were having a sale! Bought 2 MORE PAIRS of my favorite boots for a fraction of the cost retail! Ended up with 4 pairs of boots for the retail price of one pair! Received the second 2 pairs today & am extremely happy with FootSmart! Products used:Abeo Victoria Black Crystal BootsHORRIBLE RETURN POLICY. Footsmart maY appear to have good prices on some things. However, should the order be anything but perfect, don't expect any help from customer service and be aware that they will charge you to return an item. Their return policy is unreasonably narrow and rigid. I would advise everyone to avoid this company, especially since there are now so many options for online shopping. Internet commerce, especially for something like footwear, needs a reasonable and easy return system.Still waiting for my return amount. Company keeps telling me it was done-bank says they have nothing-not even pending from Footsmart. Get nowhere with anyone on the phone. Will be doing a fraud case from by of my bank.I recently purchased a pair of Walking Cradles dress shoes, which I needed to return. I am told that they will not "approve" my return because the shoes were in a liquidation sale. I have never encountered such a scam. I am out $119.00 plus shipping etc. If you are shopping at Footsmart as I have done in the past, I would suggest ceasing and going to more reputable companies. If you do shop BUYER BEWARE. Read all the fine print, (I didn't see anything that would have alerted me to this practice) because at the end of the day the customer is treated with zero respect.I purchased what was advertised as high arch insoles. When they arrived, the was practically no arch support. The cost of the insoles was $14.99 and $6.99 shipping. I returned them using the return label provided and another $6.99 was deducted from my refund. The postage to send them back would have been less than $2 at the post office. Will never buy from again.Terrible company. Expensive shoes were poorly made. Dye came off on my foot and heels wore out all of the floor first day I wore them. I contacted customer service and, since I wore them, I couldn't return them. There are too many reputable shoe store with real customer service available online. Do not order from FootSmart!I have been a customer of Footsmart for years. Orders always shipped promptly, well packed, quality shoes that last for years, comfortable, and I receive many compliments on them and requests for where did I get them. Last month I messed up my order and they went out of their way to fix it, even sending me a refund without my asking, even though the item was on sale with a no return policy.Bait and switch. Big notice on inside front cover of catalog, "20% off any shoe purchase in this catalog... when your product total is $39+". When I went to place my $80 order and entered the promo code, a message popped up saying it didn't qualify for the discount. I re-read the notice, and discovered an asterisk at the end. In tiny print at the bottom of the page was a list of exclusions that included just about every item in the catalog. I ordered the shoes from Amazon--they cost less and I got free shipping.What I can say about their services and quality of shoes. I ordered a pair of shoe and the delivered on time. The quality of my shoes were amazing. Service Value Shipping Returns QualityNAVER NEVER ORDER FROM FOOT SMART. SAVE YOUR TIME. Better to order from Amazon... Get ready to be charge extra for insurance when you place your order and finally if you return it you will be charge another $9... The company received my returned item and I'm still waiting for my money. EVERY DISAPPOINTED