I have tried to give Ace hardware a chance time and time again. But Dec 13th 2024 will be my last visit. I have gone there looking for items in the past,either the price is a joke or they simple don't have the item. Today I went to return a small item,and pick up something else. And was informed I couldn't return it without a receit or an member number even though I had the card I bought it with.returning hardware items is a common thing and should made as easy as possible. I informed the clerk they could keep the item I was going to buy and left with my return. Again this will be my last visit. Date of experience: December 13, 2024This place is a complete joke. I ordered a grill online. Select Saturday delivery and they call me and say the grill they have for me is broken and they need to credit me and then charge me for a different grill and that they don't deliver on Saturdays. I asked for morning delivery and they say okay and then in the morning they don't show up and I call and they try to tell me they won't be there till the afternoon. Then I asked to speak to someone else and they hung up on me five times. Now I have over $1,000 of charges on my credit card with no grill and no credits. Thanks, Ace hardware?! Tip for consumers:No Products used:None. Never received. Service Value Shipping Returns Quality Date of experience: November 15, 2024This morning I found that I have a Craftsmen 1/4 socket wrench that is seized and will no longer hold a socket securely. I went to the Craftsman website which directed me to Ace Hardware for a warranty replacement. I went to my local Ace Hardware in Xenia Ohio and asked if they do warranty replacements. They confirmed that they do, and took me to the tool section. The associate found they do not have it in stock and stared at me until I left. There was no offer to order the replacement or even checking inventory at other stores that were close by. I went to the nearest competitor, and they replaced it in minutes with minimal effort and kind words. Ace in Xenia has been steadily declining and I only return there when i feel that what i need should be extremely simple. After 3 attempts at different services such as key duplication that failed, flashlight purchase that was bad out of the box, items confirmed to be in stock (2 associates could not find) and now a rude brush off on the warranty issue, I have learned my lesson to drive on passed the ACE hardware stores. Products used:I went to Lowe's and they completed the warranty exchange fast and easy Service Value Date of experience: July 26, 2024Landon, the Kansas delivery driver, is overly flirtatious & sexual. Do not trust him! Had sex with several women in his Ace delivery truck & didn't think anyone saw & just didn't care if they did. Regularly showed up so different women could ride with him. Tip for consumers:Kansas & Missouri Beware of Landon Bowls Products used:None Landon is gross Date of experience: May 4, 2024I took an Ego chainsaw to them for repairs under warranty and they screwed it up. It took several weeks to get it back and when I went to use it there were 5-6 screwed left inside just loose. I got a very rude manager that basically told me to blank off.Ego showed no concern and said that happens lol. This was a store in Lee's Summit,Mo. Since then I would be hesitant about buying anything from there Service Date of experience: May 4, 2024Trump has been convicted of lying and falsifying documents to conceal his porn star affair and election fraud in 2016. 61 court cases said he did not win the 2020 election so he tried to overthrow the election by various schemes including attacking the capital. However, the Ace Hardware in Rockport has decided to sell this traitors merchandise! I guess they were out of Nazi and Putin's products. I hope all real Americans will boycott this store. Products used:Will not buy anything from them anymore. Service Value Shipping Returns Quality Date of experience: June 11, 2024I purchased a Oregon chain saw chain. The price online for pickup and on the shelf in the store was $22.69. When i got to the register it was $26.99. When i asked the clerk she said she could not give me the advertised price. Bait-n-switch scam. I won't purchase anything from Ace again. They deleted this review from their site. (go figure). Date of experience: May 22, 2024Ace Hardware Outlet "After ordering a mixed package of products at first it seemed all ok and prompt shipment was confirmed. Then a sad saga took place full of lies and misleading information. I received a confirmation that the package has been delivered to my address on certain day. It was double confirmed. BUT: the day in question was even a Sunday where at least in Switzerland no postal or carrier service is operating. The best proof of a full scale lie. I never received the shipment nor a refund. After several intervention they wanted offer 10% discount for a parcel never made. Today I am convinced that the shipment was never made and this money making on scamming customers can be regarded as professional. Amazon should remove this company from their list it damages the trust in them as well severely. Tip for consumers:complete rip-off Products used:none Service Value Shipping Returns Quality Date of experience: February 23, 2024Faith at the Spokane Valley store is amazing. I called all over town looking for quart of Drylok. She had one left. When I got to the store, she took care of tinting to the color I needed. Very pleasant and good conversation. She mentioned she had worked for the owners for over five years and planned on staying a long time because they take great care of the associates. Tough to find that kind of service these days. Keep her around, she's a good one. Tip for consumers:Great service Products used:Drylok Service Value Quality Date of experience: April 17, 2024Never under any circumstances purchase anything from this corporation's website. I bought a Toro Mower a week ago (order #*******) and, according to the information on their website, it was supposed to arrive at the local store on Friday. When I called the local store, they said they had no information and the truck with equipment sent from the warehouse was expected on Saturday. On Saturday, my order was not in the truck, and the local store said they knew nothing and couldn't help me. I called website customer service and was surprised to learn that they hadn't even attempted to ship my order and didn't know why this was happening. After my request to connect me with a supervisor, I waited 15 minutes only to find out that there are no supervisors on Saturdays. I have never in my life encountered a more inadequate and unreliable interface than this company's. The site doesn't load, there are endless errors, and it took 30-40 minutes just to place any order. Customer support has no idea about orders and can't even provide current information, let alone address more serious issues. The existing model of relationships with independent stores is obviously unsustainable, and I wouldn't be surprised if they go bankrupt. At the very least, the huge number of people complaining about their work even here will be spared from problems with a corporation that doesn't value its customers. Date of experience: July 13, 2024My wife ordered me a pole saw from Ace hardware online. The email showed the order would be arriving at a local (12 miles away) on 12/23/2023. I received a email on 12/24/2023 letting me know that the order was delivered and ready for pickup. I drove to the store and after being there for over 20 minutes was informed they did not have the item and told me to try other locations. Really. No thanks. Now ordered from Amazon where we should have to begin with. I wanted to support local business but they don't deserve it... Date of experience: December 24, 2023I always buy my cleaning things here, but I won't be back, I had coupon on my rewards for 5.00 and wanted to use it and the girl said no cause it was in cart, I put it there when at register they said she has spoken to manager on this problem before and they never fixed problem so I lost my 5.00 reward my opinion if you can't fix problem and we loose our reward that is so wrong not happy at all Doreen kidd moon lake ace in new port richey Products used:Cleaning Service Value Shipping Returns Quality Date of experience: October 27, 2023I bought 24 bags of Nusource black nuggets from University Ace Hardware in Oviedo on 4/9/2024. I paid $256.54 for them. Lowe's had them for $6.48 but out of stock. I took my receipt back to this store and spoke with Jesse who advised me that he worked 18 years at Lowe's and they don't have anymore because they were on clearance. They are only selling bulk items. Lo and behold, Lowe's notified me yesterday that they have the items in stock. It's on sale until today and tomorrow the price goes up by a dollar. I took my receipt again to this store. A female employee came and I explained about the price match. Here comes Jesse. He stated that I can't get a refund because their purchase price point is higher than Lowe's. I feel that he didn't want to loose face and he originally knew what Lowe's did and now he felt foolish especially since he wanted to impress the female who was assisting me. Why didn't he bring up the price they paid the first time. Be careful going to this store. High compliments to the wonderful clerk at the front desk. I'm never ever going back to an Ace Hardware Store. Date of experience: April 17, 2024I will never shop at an Ace Hardware again. Although their products are mostly good, and the store was convenient to where I live, their prices and return policy are not. I bought a doorbell that quit working shortly after install. I had the receipt and it was within 30 days of purchase, but I did not have the original packaging. They refused to give me a refund although their return policy was not on the receipt nor posted in the store. They have too many competitors who would have given me a refund so I will drive the few extra miles and get treated like a valued customer. And pay less! Tip for consumers:Too bad they lost a customer for life. I had spent a lot of money with them. Products used:None yet. Service Value Returns Quality Date of experience: September 14, 2023Professional grade product. Easy install after watching brief instructional videos. Used dewalt impact driver for self tapping screws and worked well. And I'm not a professional installer…just simple retired homeowner happy to learn and try something new. Tips in video very helpful, including trimming small tip off end edge of overlap screen to allow ease of closing gap between sections. Products used:LeafBlaster Pro Service Value Returns Quality Date of experience: October 15, 2022I tried to purchase an EGO leaf blower using Ace rewards online. Item could not be shipped to local store, only to home. Item was selling for $189.99. Upon checkout, they added $155.56 for shipping to a suburb of Chicago even though Ace Rewards clearly stated free shipping on orders over $50. I called the help line and they said nothing they could do, the computer determines shipping. Now the box probably weighs 12 lbs and isn't that large. Shipping to Afghanistan wouldn't cost that much. I'm done shopping at Ace. Products used:Never pursued item due to high shipping fees. Date of experience: May 25, 2023Excellent, I have been shopping and buying from Ace for 50 years. I think their concept offers more to the buyers than the Box Stores. Most of all much better service. You're in and out. Not like a box store where you have to be brazen to stop and ask an employee where to find something. Ace employees ask can I help you. They also seem knowledgeable enough to explain how to use what your buying Plus I like the idea that the owner is an independent businessman. I hate given my money to some giant public company where nobody cares about their customers. Date of experience: February 10, 2023My local Ace Hardware store is located on Orange Ave in Orlando, Fl. If you need to paint anything, go see their paint specialist! Roger is AMAZING! He is so knowledgeable. The entire staff is awesome. I have never had a bad experience there. Love, love, love the customer service! Its rare these days to ever get to say this. If your local. They are worth the trip Date of experience: December 7, 2016I ordered 4 bags of 10 masks each among other things. 3 of the 4 bags of sterile masks were delivered unsealed, open and dirty when they arrived. I called Customer Service to request new masks ($110 worth) and they ask me to send pictures, fill out forms etc. I did everything and in the end they offered me a $30 refund because they determined that the fact the mask were delivered completely open and dirty out of their packaging was not considered a problem. I definitely do NOT recommend buying anything from ACE as they do not care if the product if defective or damaged, even when they are sterile masks. Do not waste your money. Extremely poor customer service. If I could give it zero stars, I would. Date of experience: September 2, 2020I thought they sold Sherwin Williams, they do not. It was Sunday & I did not know if any other places were open. The paint rep told me they could make any of SW colors, upon telling him what I wanted he told me they could not make that one. The $72 can I received was rusted as if it had been outside for 10 years. 3 days later I had everything ready to paint, when I opened the can I realized it was not completely closed (thankfully it didn't spill in my car). The paint was a huge clump that could not be stirred. When I spent part of my day off work going back to the store to get a new can. Did the mgr or the same paint rep even say they were sorry for the inconvenience, no. I was offered a replacement but they were out of the upgraded bathroom paint I originally bought so I had to downgrade, again without as much as a verbal apology. Then I had to use 3 coats to get decent coverage with the low quality paint. Products used:Benjamin Moore paint Service Value Returns Quality Date of experience: April 8, 2023As a former employee I have to say I started there with high hopes... My fellow employees were nice but Ace hires 17 year Olds with no life experience an no product knowledge. The management leaves little to be desired with no people skills an given their status for their butt kissing skills more than anything... I guess you get what you pay for! Tip for consumers:More employees with product knowledge. Products used:None Service Value Shipping Returns Quality Date of experience: March 9, 2022I placed a toolbox order for my husband, obviously expensive. It did not show as shipped 2 weeks in. So I called ACE. I spoke to 6 different people on 6 different occasions. The last being the "Supervisor" who was terrible by the way. These people are robots and they DO NOT CARE about your time or money you spend with them. She said she could not refund me because the package was delivered. However when I called they said they didn't show it delivered it was back at the warehouse. I had to call the warehouse and am still looking for my package. This has gone on for three weeks and I have literally 7 hours worth of calls in. This company is the worst company I have ever worked with. I will never recommend them and hope they go out of business. Date of experience: October 14, 2020ACE won't let you use gift cards. I tried to purchase something at Ace using my ace gift card and the cashier keep looking at my card for like an hour asking me all these random question about it while refusing to even attempt to scan it in. When I tried to use it online but they would not let me use my 4th gift card. I called ace customer support which may be outsources to Mexico or something because no one seem to speak English. Very disappointing. I hope they go out of business after they treat their customers like this. Date of experience: January 13, 2022If you're wondering why Amazon has cornered the market with on-line sales, try placing an order with Ace. We ordered a grill and some accessories, both of which showed as available. The accessories order got cancelled within minutes noting it was out of stock. The grill order got the delivery date pushed out two days after the order was placed and the day before the order was scheduled to arrive... after we left town, of course. Fool me once. Tip for consumers:Shop on-line elsewhere. Inventory system is a royal mess. Products used:None. Service Value Shipping Returns Quality Date of experience: May 7, 2022Ordered 2 can of spray paints online for in store pickup. One works fine, the other is dried. The ball inside originally wasn't moving, after lots of shaking, it moved but wasn't usable, it spray chunks. They said they won't take any "opened" item back, so wasted $10 on trash - literally. I would accepted store credit or exchange! Check your products before leaving the store. Date of experience: December 20, 2021