I ordered 4 one yard cuts of cotton prints. All were cut so badly that both edges were crooked and off by as much as 3 inches on each end. One piece was 3 inches short. Plus the quality was not very good. I've never had an experience like this before when ordering fabric. Tip for consumers:Look for fabrics that have a manufacturer that you know. Products used:Fabric Service Value Shipping Quality Date of experience: January 26, 2022I have been ordering from here for several years and have yet to find anything to be disappointed in. The customer service is great, prices are amazing, shipping time is WOW! The only time I have had to seek out other sites is only when a fabric I need is out of stock. Fabric.com is one of my top 2 go-to fabric websites. I cannot say enough good things about them Tip for consumers:Price comparison will almost never be necessary when you go through this site Products used:Fabrics Service Value Shipping Quality Date of experience: December 8, 2021Far Too Much merchandise marked "unavailable for sale". Every amazon store is Void of any real practical management. Retail managers who know how to manage a store do not post what is "unavailable" for sale. Fabric.com is as poorly managed as amazon.com, user interface has gone to crap. All you get for your trouble of expressing how difficult it is to shop their ill managed stores are condescending, patronizing, placatory excuses and empty promises. FIX YOUR STORES. Tip for consumers:Just go find a fabric store that posts fabric that is in stock and available for sale and skip fabric.com Date of experience: July 18, 2021I have ordered several swatches now and placed two large fabric orders. I was reticent to buy swatches at $3 a pop (+ shipping) and was shocked/disappointed to have spent that much for each 8" x 8" swatch -- it is especially difficult to determine what the fabric actually looks like if there is any sort of pattern. I ended up placing two separate orders for fabric (one at the beginning of January and another at the end of January). For each order, they notified me about a week after I placed my order to let me know that they were unable to fulfill part of my order. For the fabric I have received, they cut it very diagonally (not straight across), so it made it difficult for my sewing project and I ended up having to cut quite a bit off of the end. I have wasted way too much time and money with this company. There are better and more reliable companies out there. Date of experience: February 3, 2022I have a small business and buy lots of fabric from fabric.com. Sometimes it is not what I wanted and I returned it. I have UPS tracking and know when the orders are received back at the warehouse. However, I have been waiting for refunds, some as long as 8 weeks, on about 7 different returns. CS people are nice and say they escalate my issue to a manager, but I haven't recieved several refunds. Be careful when ordering... make sure it is the fabric you REALLY want, because you can return it but not necessarily get your money back. Tip for consumers:Do not believe the 5-7 business days refund policy. Keep all your documentation on when returns were received at the warehouse and write down when, who, and what your CS calls were about. Products used:Various fabrics Service Value Shipping Returns Quality Date of experience: January 30, 2022Fabric.com constantly cancels items from my order the day after the order is placed. They offer to replace the item with something of equal or lesser value. They send the notice after the sale is over. How ridiculous. Tip for consumers:Don’t count on receiving what you order. Service Value Shipping Returns Quality Date of experience: June 4, 2022I've been ordering for about 10 years for an annual project, and it's always been adequate--great prices, well represented products. This is the first year I got a short cut, and they were great about it--I got the replacement quickly, they did not question the mistake, they just made it right. And they were super nice about it too. Products used:Fabric and upholstery trim Service Value Shipping Quality Date of experience: July 8, 2021Their Friday sale is great-50% off prices for nice fabric-but shop knowing many items you buy will be out of stock when they finally start packing orders at least a week after you've paid. Every single order I have made has taken over a week before they send an email saying-sorry out of stock-then ask if you want a refund (duh?) then they refund weeks later (I emailed to ask where my hundreds of dollars in refunds are-response is refunds take 10-15 business days! Seriously?) The last set of orders was over $200 in charges for out of stock items-emailed repeatedly for nearly 2 weeks with 1 single response finally stating the 10-15 business day policy-I filed a chargeback when I continued to receive to responses Overall you can find great deals-it's really just if you are willing to deal with the most dismal customer service in existence Tip for consumers:Don’t expect to receive everything you buy Products used:Fabric Service Value Shipping Returns Quality Date of experience: October 26, 2021I am so disappointed in this company. We ordered 25 yards of a Shumachur fabric. When it came, we saw that the pattern was off by 2"-5" as it went down the roll, it got stretched and got worse. When we tried to get a refund, they saw the pictures of it being unmatched, yet they refused to refund us. I am infuriated, for the lack of accountability! We cannot make a curtains that have a matching grid pattern with this fabric. Also, the fabric stretches and is also of poor quality as if made in China. Date of experience: April 4, 2022I had bought 27 yards of canvas that had small defects throughout the roll. I didn't bother to call them since I had already cut, washed and was ironing it when I noticed the 1/16 to 1/8th inch defects. I wrote a bad review. Well I was shocked when Fabric.com reached out to me about my review. They checked the fabric on the floor and sure enough their's also had the defects. They have offered to send me new fabric or a refund. I was stunted! Awaiting my new fabric, customer service definitely are doing their best for me! Thank you! Hopefully the new fabric will be just fab! Products used:30 yards on 12oz canvas fabric Service Value Shipping Returns Quality Date of experience: February 20, 2022I could buy 1 yd. Minky fabric for $16.99 or less now you want to charge $32.00 a yard by spoon flower. No one can afford those prices and there fabric is not near the quality that I got from fabric.com. I'm looking for a new vendor to purchase my fabric from. Sorry it will not be you. You should have kept them open so we could still purches from them. They sold to the whole nation. Shame on you! I don't have a receipt because it was months ago I purchesed it but the one on the left is the thicker one and the right is spoon flower which is very thin and has a crazy nap.. Service Value Shipping Returns Quality Date of experience: November 3, 2022As I was cutting I noticed a large portion of the fabric was defective on the fold. Fabric.com said they would not take it back because it was cut-were they going to sell defective material to someone else? Probably. They offered me a refund of one yard but I don't have sufficient material to make the dress. They folks lost a customer today. I would rather deal with honorable folks Tip for consumers:if you buy fabric be sure to open it and examine it carefully. they shipped me seconds (defective material) and would not take it back because it was cut Products used:purchased a few yards of material to make a dress Service Value Returns Quality Date of experience: May 24, 2022I have been waiting for weeks to receive a large order of fabric (15 yds) to recover my new outdoor patio chairs so they can withstand the elements. I ordered it well in advance so it would be done prior to a party I am having in late June. I checked through all my emails but got nothing after the initial confirmation with a ship date. I logged into my account only to find that my order had been CANCELLED and when I called the customer service rep said they only had the fabric in 1-2 yard increments, which is a total joke! Now, thanks to them, I have lost every other opportunity I had to get this fabric elsewhere as it is now sold out from all other sources and I will not be able to use my new outdoor furniture all summer. I am absolutely livid. This is grossly inept on their part, so beware to anyone who has the audacity to believe their order will be fulfilled by Fabric.com at all, much less in a timely manner. Had they, at a minimum, had the decency to alert me within 24 hours that they did not even have the stock they advertised on their website I would not be in this situation now. Service Date of experience: June 7, 2022This site has a huge selection of fabrics at the most competitive prices. They are always quick to ship and stock levels are accurate online. I would give them 5 stars if only international shipping costs were a bit more reasonable or if occasionally we got discounts if spend over a certain amount Date of experience: February 15, 2016Just call if you have concern. It is obvious that no one works incoming emails in their customer service department. Maybe "frantic.com" should put a couple of their marketing employees on the emails. Still waiting for order to be shipped 14 days after placing the order. Good luck everyone Date of experience: September 28, 2015I ordered 8 yards on clearance, and without my consent they only sent me 2 yards because that was all they had. They do not reply to emails. Very sub-standard customer service. I won't deal with them again. There are too many better sites available. Date of experience: January 17, 2013I love the selection and the prices but lately the customer service has been very poor. I had to return some quilting fabric because I didn't like the color- that was no problem at all. However, their site says to give them 10-15 business days to credit the account. After waiting more than 15 days, I sent an email to them. Their reply was to give it another 7-10 days! Also, they don't ship within the time frame that is promised on the site. Will probably still order from them because the selection is good. Most times you can find a coupon code online for a discount, too. I've never paid full price. Date of experience: July 11, 2012I seriously do not know how this company stays in business. I have yet to deal with a company that has worse service than fabric.com I called no less than 6 times regarding an order and was given 6 different excuses by 6 different representatives, including a manager. The manager then told me he would call me back to resolve the issue and never did. I cannot even begin to explain what transpired from here on out because it's so aggravating. This company is a JOKE. Website pictures are horrible, swatch shipping time ridiculous and don't ever expect to have an issue resolved. STAY AWAY! Date of experience: October 21, 2015Selling super thin fabric as medium weight. When call to inquire which fabrics are actually medium-heavy weight for needs, recommended same fabric I ordered. Imo they should be charged with fraud. Date of experience: November 10, 2021I only recently started using this site. I gave them three chances. Every single order had flawed cuts (grease marks or snagged knits) and one of them even attempted to substitute something else other than what was ordered (white suiting for stretch mesh - really?) On the last order, I requested a replacement with the correct fabric. The customer service indicated that it was "out of stock" even though it appeared to be in stock on the site. She said UPS would pick up the wrong fabric... They never came. I have repeatedly asked for a refund, and all I got was banned from the site. Date of experience: September 7, 2015I have ordered many times from Fabric.com. My order arrived quickly however I ordered 9 yards for a quilt backing. They shipped 8 7/8 yards. 4 1/2 inches short! Now I look at their website and they only have 1 yard left! Not enough to make the backing without awkward piecing. I am so disappointed. I will think twice about ordering from them again! Buyer beware! Date of experience: May 14, 2016The customer service at fabric.com has REALLY went downhill quickly. Many times I've received a confirmation e-mail after purchase only to receive another e-mail four days later that something I already thought I had purchased is no longer in stock or available. Shipping and processing have become much slower as well compared to other fabric shops. I prefer to pay a couple extra dollars for good customer service and quick processing as opposed to no customer service from fabric.com. Date of experience: January 29, 2014I ordered from this site several times. I can't say that they filled my orders perfectly but still it was within acceptable limits. They have a very nice selection of fabrics. Some delays and minor issues happen from time to time but it happens with any online store. Date of experience: March 27, 2012A wee bit overpriced, but I've ordered from here five or six times within the last year. There has never been a problem with my order, or a delay in getting it. I think the bad reviews of this website are due to people only writing reviews when they have complaints. The exception is presented as the norm. I will continue to buy my fabric here... they have lots of unique things. Date of experience: June 17, 2016Since this company shifted to a new premises all 3 of my orders have had an error (wrong fabric or amount). In the first instance customer service responded and kindly resolved the issue to my satisfaction. In the second and third instance Customer service will not respond to my emails. I can't call them because I am located in Australia. I feel that they have put me on some kind of "dodgy customer, do not respond list". Very sad about this because I love the selection, price and quality of the fabrics I have received so far (except for the lime green cotton that should have been pink!) Date of experience: January 7, 2013