I ordered two items on 1/15. It's now 3/4 and they have not shipped. There is no working phone number for the company, so the only option is to email them, which I've done four times. I've only ever received an automatic reply. This was a decent company when they had stores, but the online store is apparently a scam designed to steal from customers. They've updated their promo codes for March, so that tells me they are continuing to try to scam people out of money without sending anything in return. Tip for consumers:Beware. This is a scam! Products used:They never shipped my order, so nothing. Service Value Shipping Returns Quality Date of experience: March 4, 2023First purchase, quality was horrible, and stitched all wrong. Would not refund, only exchange. Had to pay shipping. Exchanged for a designer brand, thinking it would be better quality - NOT A CHANCE - sent something similar, and NOT the brand I purchased. Guess what. No refunds even though their mistake. Website is poorly designed and hard to use - Can't access cart - only checkout, and they automatically add the bogus reward program so be careful. Customer service a joke and non existent. Tip for consumers:Different company than before- Service Value Shipping Returns Quality Date of experience: March 22, 2022Customer service is horrible return policy even worse. Had to fight for a replacement since they would not return my money. Second dress still has blue ink on it really stands out on a white dress. If you buy anything you will end up throwing your money out of the window. Never again will I purchase anything from them! Tip for consumers:They don’t give refunds only store credits or replacements my replacement wasn’t any better than the original Products used:Dresses twice both had blue ink I’m done with them I threw 40$ out the window Date of experience: May 18, 2021My husband ordered $300+ of clothing all of which was too small. I requested a return label back in January -received and promptly returned. Tracking indicated received. No Refund. No Exchange. Have contacted customer service. You don't get to speak to a real person. Have sent letters, emails, etc with no response. Products used:None-all too small Service Value Shipping Returns Quality Date of experience: March 9, 2023I ordered two items this month, one of which I wanted to return. After 8 emails and one phone call to get a return label, I gave up and contacted my credit card company to dispute the charge. In the meantime, no one seemed to care until I did this. Then I just got a Dress Barn store credit, but I can't open it. Why can't they just do their jobs? The very worst customer service I have ever had. Not at all worth it. Please take your business elsewhere! Date of experience: July 28, 2022We purchased a good amount of items to try on for my daughter (since we are understandably unable to do in store try ons at many locations.) We contacted them soon after to return the ones that didn't work, (in under 10 days, well before the 30 day policy.) I received several redirect calls, their website help line was unavailable (didn't work or connect) and when I finally reached someone, they gave me a false name. They have told me to wait on my returns, and are currently trying to out wait me on the 30 day policy. They have lied about agencies they're working with, gave me false employee names, and are trying to outwait me so that I can't return my purchases. Products used:None Service Value Shipping Returns Quality Date of experience: May 14, 2021You can certainly tell that this is not the same Dressbarn of years past. You need to be very sure that what you are ordering will please you and you will keep it. Otherwise you are out shipping both ways and will only receive a store credit for the remainder. You can not receive a refund to your credit card (they state there may be exceptions). Review their return policy carefully before ordering especially if you are used to dealing with on-line vendors like Amazon. Trying to get a response on permission to return an item took four emails over four days and then the answer was for more information, "why do you want to return the item?" I find it much easier and better to deal with most other major on-line vendors. I certainly do not intend to order from Dressbarn again. Date of experience: May 8, 2022Dressbarn is just stealing from its customers at this point. I still have not received items from a Nov. 13 order. After trying to message, email, call regularly about this, figured leaving a review could be the only way to get an answer. I would like a full refund of actual money- not store credit. Some of the items aren't even available any more on the website. My order number is *******. Tip for consumers:Never shop at Dressbarn. Service Value Shipping Returns Quality Date of experience: December 29, 2022First person I emailed was rude and said I should be informed and gave the tracking number. She did not understand that the tracking picture for delivery is not my home. Totally ignored what I asked about. Several emails and NO response to me. I wrote again today I am told they show it delivered on May 6 and not their problem if lost. No customer service or concern whatsoever. DO NOT BUY FROM THIS place! Strange email responding that they got my first email and it said delay due to holidays - I asked what holiday? NOT reputable which is sad when they had a store front I bought many things there, I will no longer buy anything from them. Had my money, no interest in even checking with carrier what happened. Service Value Shipping Returns Quality Date of experience: May 8, 2023Absolutely the worst customer service I have ever come across. Horrendous, rude to the point they will not listen or let you speak. Why oh why did they ever close all the Dress Barn locations and sell to the company they sold to Tip for consumers:They will not refund your money and they take out return shipping cost if you send something back. Their shipping cost is outrageous Date of experience: April 30, 2022I too ordered from them thinking that it was my favorite clothing store. NOT even remotely close. Ordered a cute black jacket with grommets. It was too big, called the company wanted to return for refund and didn't like quality and too big. Said I would have to return the item for an exchange and wait until they received it before they sent the smaller size. It took them a month and half before I received the exchanged item. This one, not only was the quality still not there, the material and stitching was terrible. Sleeves way too big, had to take to a seamstress to have it fixed... DO NOT ORDER FROM THEM! Tip for consumers:DO NOT ORDER FROM THEM!!!!!!!!!!!!!!!!!!! Products used:Same jacket as NO REFUNDS Service Value Shipping Returns Quality Date of experience: October 12, 2022They are theif. I made a purchase and then made few returns. They gave me money on an E gift card. When I made a putchase with the gist card they took the money from the gift card and never sent any merchandise. What? You don't believe I don't believe it either. I have called and written to them about a 100 times already trying to get my order since money from gift card is taken and they say we will get back to you but it has been 2 months and none gets back to me and each time I call it is a run around. Horrible. Don't make the same mistake I did. Just stay away from them. Ps. I had like $184 on that gift card. Tip for consumers:Don’t buy from them. Service Value Shipping Returns Quality Date of experience: December 23, 2021This company is a SCAM and a joke. BUYER BEWARE they will charge your cards and not send you any of the items you purchased. THEN they will refuse to credit back your card to give you your money back. If you do plan to purchase from this awful company use your credit card so you can file a fraud report to get your money back, that's ironically when their customer service depart decides to talk to you is when they receive a fraud claim. Hope they go out of business for real this time! Tip for consumers:DO NOT USE THIS COMPANY Products used:NONE because they'll never ship your items to you. Service Value Shipping Returns Quality Date of experience: May 2, 2023Only give a store credit and not back to your credit card. I put in a dispute with my credit card, they asked me to drop it, so I did. They said they need proof of dispute being dropped (I did) and they keep saying that they can't get it to go through. IT IS A SCAM! Service Value Shipping Returns Quality Date of experience: September 19, 2022If I can give a 0 I will. I buy clothes online all the time. And Dressbarn is the worst. No wonder they close all the stores. You shoul be out of business. Bad costumer service, worst online plataform I ever encounter… Date of experience: September 29, 2022I shopped several times at the store and I was very satisfied but this shopping online with them is terrible. The items I want are always coming soon, which never happens and you can't return items except for store credit which would be ok but you have to pay to send it back. Shipping charges twice Really? Dress barn has become one big rip off at least for me. I would also suggest ordering a size down as the sizes run quite large. Service Value Shipping Returns Quality Date of experience: April 24, 2021I have been a customer of Dress Barn for many years and have NEVER had any problems. Until my last purchase - their Customer Service simply doesn't exist these days. I placed an online order - however did not receive one of the tops. I followed their instructions and reported this, included order number and a picture of the invoice. I received an initial acknowledgement approximately 2 weeks later with a request for another picture, which I provided within 24 hours of the request. From that point on - no communication whatsoever. I sent several emails, asking for someone to contact me. Still nothing. I requested via email for a manager to contact me. Still nothing... finally after 3 months and several emails... I received an email - no apology just an email stating "we will give you a store credit for the missing item." I would have rather received a credit to my payment method, but that was NOT an option. I will use this credit and NEVER shop Dress Barn again - I'm sad to see how this Company has changed. It is sad to see another established business change their standards to such a low level - I can't imagine they will remain in business much longer. Service Value Shipping Date of experience: October 21, 2023Attempted to buy item on line using a promo code for clearance items that was listed on their home page. It did not work. I called customer service and a male told me the code was expired. He suggested I wait a few days for new code and refused to honor the purchase. Several days later, the promo code for clearance is STILL on their page with the same code. On top of that, they ONLY offer store credit for returns. Never shopping at this website again. Tip for consumers:only store credit for return Products used:dress Service Value Shipping Returns Quality Date of experience: May 4, 2021Don't buy from them, they don't refund. Very poor quality, plus nothing fits ( 2 of the dresses are made for women aver 8 feet tall, not kidding) I would not recommend. Tip for consumers:Don't buy Products used:I ordered 3 dresses, for a wedding. All 3 are horrible quality. As they don't refund I had to buy a new one. I don't want order from them, they are a scam company Date of experience: August 14, 2021THEY DON'T GIVE CREDITS IN THE ORIGINAL FORM OF PAYMENT, STORE CREDIT ONLY! BE AWARE, YOU MAY END UP PAYING SHIPPING AND HANDLING ENDLESSLY. MOST OF THE TIME THEY DON'T HAVE MOST POPULAR SIZE-MEDIUM. YOU CAN BE FORCED TO BUY JUST ANYTHING TO USE YOUR CREDIT. Tip for consumers:THEY DON’T GIVE REFUNDS IN THE ORIGINAL FORM OF PAYMENT. STORE CREDIT ONLY! Products used:ALL Service Value Shipping Returns Quality Date of experience: June 13, 2021I ordered a dress in October, by December I had to contact customer service to find out why it was still undelivered. I was told the manufacturer was out of product and I could get a coupon for my inconvenience and the dress would be shipped. By the end of January still no dress so I emailed customer service for a refund explicitly stating I did not want a store credit for the still not delivered dress. Dress Barn has thus fsr refused to refund my bank account ststing I returned the item. I NEVER had it delivered. Had I not remembered I had ordered it I would have been out the 77.00 with Dressbarn getting free money for their sorry customer service because they never contacted me about delays in shipping, never followed up with me at all. Dressbarn will never get my business again, after 25 years as a good customer. Date of experience: February 1, 2021I placed an order for 3 items in January. I recieved 2 of the 3 & this is March. I have tried to reach out to the company & have gotten nowhere! Go elsewhere Date of experience: March 21, 2023Dressbarn is under new management and NO LONGER ISSUES REFUNDS. This effectively makes all items final sale, which is NOT mentioned while ordering. Whoever heard of an online clothing retailer that does not issue refunds? You have to commit before you try on? BUYER BEWARE! Tip for consumers:Do not purchase unless you are committed. Dressbarn does not offer refunds. Service Value Shipping Returns Quality Date of experience: April 2, 2021DressBarn has some nice selections from which to choose as well as some pretty sweet sales. Their personnel seem to be upbeat, helpful, and very efficient at their jobs. Date of experience: May 3, 2018Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Joan US For companies Your review counts! You reviewed Dressbarn Add photo Joan 2 reviews 1 star: Bad Just now I ordered clothing that was supposed to… I ordered clothing that was supposed to be delivered on March 1st. It is now March 4th. My package has been in Minnesota for the past 3 days and has not moved! When I inquired about the reasoning for slow service, I was informed that Dress Barn uses FedEx SmartPost service. This is the slowest service and the cheapest service available. They are not able to expedite or research why the package is so slow in shipping, so I am forced to wait indefinitely for my package to arrive. This service also does not allow me to receive notifications for delays or package arrival, etc. I have been a dedicated dressbarn Shopper in the past, while we had a store in our city. I will no longer order through Dress Barn because of their poor service. Shoppers, beware. Date of experience: March 3, 2021