False shipment of goods was identified by both parts but the shipping cost according to DHgate charges buyer, and it was 150$ for a jacket of 60$. I kept the false jacket and i will never order again from these kind of 3rd party sites. Date of experience: December 20, 2024I had no problems at first until I started ordering a lot. Suddenly I've been locked out of my account that has items that are not received, the notice says, "Your behavior has violated the platform rules, the account has been restricted." I have no idea why but I do know I have multiple items I've paid for that are not received. The email address listed to contact was safetycenter@ dhgate.com, which I emailed inquiry to. I received an auto reply saying that email was not active and to please report how I got that email address?! What the heck. The new email address given was customer-support@ dhgate.com. I have emailed there asking where my items are and why I'm locked out of my account. No reply yet. My next step will be to report fraud to my bank for refunds. Something else strange is that I received a random package from China Post from someone called Peter Wang that I did not order, It was just a pair of cheap quality small socks. DHgate is hit and miss, the sizing for shoes is always off and I believe it's mostly shady/ a scam. Service Value Shipping Returns Quality Date of experience: January 2, 2025It is important to warn others about a clear scam involving a vendor on the platform HGate, specifically a seller named Yang Q (username: yuqiawoxian). The situation appears to exploit the high value of the items being sold, typically priced at $80, $100, or more, to deceive buyers and take advantage of the platform's dispute resolution system. Here's how the scam unfolds: 1. **False Confirmation of Delivery**: The app notifies you that your package has been delivered. When you click on the notification to check the status, it automatically marks the order as "received." This is a deliberate tactic designed to prevent buyers from easily disputing the transaction later. 2. **Manipulative Communication**: When you contact the seller to inquire about your order, they respond by asking why you marked it as "received," making you feel at fault. This is part of their strategy to confuse and manipulate buyers. 3. **Dispute Process Exploitation**: Once you realize that the item has not been delivered and attempt to open a dispute, you discover that marking the order as "received" makes it nearly impossible to get a refund. The seller then advises you to select "item not as described" instead of "item not received" during the dispute process. This tactic creates a false record that suggests you have the item in your possession, further complicating your case. 4. **Delaying Tactics**: The seller continues to string you along with repetitive messages like "rest assured," delaying any resolution. They take advantage of the platform's limited dispute window (e.g., two months) until it closes, leaving you without recourse and them with your money. Service Value Shipping Quality Date of experience: January 13, 2025Here's the revised review: I'm extremely disappointed with my experience on DHgate. After a long wait and delays, the machine I ordered arrived in terrible condition. It had significant external damage, potential internal issues, and broken packaging foam inside, creating a serious safety hazard. This machine is completely unsafe for use in my restaurant. When I requested a refund, the seller refused and insultingly offered to send screws instead. After escalating the matter to DHgate, I was only issued a partial refund, which feels completely unfair. I ended up paying $171.18 for garbage. They essentially stole my money. I purchased this machine expecting it to be functional, but it's now unusable and effectively worthless. This has been a frustrating and infuriating experience Service Value Shipping Returns Quality Date of experience: November 17, 2024Ordered over $400 worth of merchandise. Received less than half. Of the items I received, half of those smell like toxic sewage. Google "fufu smell" to learn more. One seller stole my money and lied about the number of items I received— Even though the weight printed on the package matches the weight of two items. Not the three I was expecting. I ordered these items in September. It is now almost December, and one seller asked me to continue waiting while a jacket cleared an imaginary "customs office". It would have been only a little bit more expensive to buy the items on eBay or in a store locally. It's not worth it. Customer service is designed to waste your time even if your complaint is **absolutely airtight**. The app is glitchy. The chat with Customer Service barely crawls even on fiber. DHgate even changes negative reviews to positive hoping to fool other purchasers [see photo]. Tip for consumers:Use a credit card that has the potential for chargebacks. Products used:Clothing, watches Date of experience: November 22, 2024Another one of those Chinese websites with ZERO customer service! NO replies, NO answers, NO communication, NO recourse if there's any issues after the purchase. I stay away from sites like this. Your buying in the dark. For a small savings, it's not worth the risk! Tip for consumers:BEWARE! Products used:Never received anything Service Value Quality Date of experience: November 15, 2024They lie about delivery. You will never get it. They got 70$ of my cash now do not buy I have the photo of the seller and store Date of experience: December 19, 2024I purchased an item that was not at all what was pictured on their site. When I tried to return it, they wanted me to pay the shipping which I was not willing to do. Since then, I have tried in vain to navigate their ridiculous website to try and talk to someone...anyone! The website loops you into endless circles of frustration while sending automated messages to hidden mailboxes. It has been a truly awful experience. In the end, I ended up getting ripped off and needless to say will avoid all things DHGate like a coughing child with COVID. I recommend you do the same. Or you can find out the hard way. UPDATE: Customer service contacted me after posting this review. They gave me the same old run around and I still have not received a refund. I closed my account as I am fearful of them having my credit card numbers. They really are a treacherous company. Tip for consumers:The buyer must pay return shipping even if they are not at fault in any way. Products used:none. I threw the garbage away as it was not what I ordered and they wanted me to pay the return shipping Service Value Shipping Returns Quality Date of experience: October 24, 2024I made an order with DHGates and their third party distributor who said that they sent the items. Nothing pasted thru US Customs and they didnot have my address on the fake itinerary. They produced a phony tracking number that never made it to United States Customs Distribution Center. US Customs tracks all items large and small coming into the United States border. Be careful some China vendors are bastards and thieves. Tip for consumers:Buy be aware of the fake tracking numbers that never work, and the fact the purchase never made it to US Customs who authorizes that the shipment is valid for distrubution the items to a courier. DOES NOT USE THIS COURIER. I am also asking for a BANNED on DHGates doing business in the United States!!! Products used:No product was shipped Date of experience: October 28, 2024I got sent a different item from what I ordered and seller is refusing to refund. This is out of order. Never buy fron this company. They send wrong items on purpose. I have lost a lot if money sending the item back. Still refusing to go collect the item from the post office, so they do not refund Date of experience: September 23, 2024My 15 year old son ordered 2 jerseys from them for he and his friend. Only one came and it was his friends size. The seller admitted the other was lost and would not refund them. DHGate was worthless they kept saying send the shipping label for evidence, but how can I have the shipping label when I never received the item. Just lucky I learned this lesson for $20 and not more. Service Value Shipping Returns Quality Date of experience: August 19, 2024I order'd a 600 Dollar Battery...it should be deliver'd by express after 1 week. No delivery, DHGATE promised to refund my money (650 Dollar with shipping). That was 5 nearly 6 weeks ago. Dispute was promissing a refund 5 days later...nothing! Then another 2 days later...and another 3 days later...and so on. Result: DHGATE is Bull$#*!ting me...promising on and on...not looking at avidence...not getting in contact...not even answer if i ask! Such a big company and Bull$#*!ting there customers and stealing money by not paying back! DHgate should be block'd Tip for consumers:Don't buy DHgate Products used:Was not delivered Service Value Shipping Returns Quality Date of experience: August 22, 2024Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest Date of experience: June 29, 2024I purchased three dresses from Dhgate for a family member that's oversees and when they arrived, the quality was terrible and nothing like it was shown online. The fabric of the dresses were extremely cheap and very poorly made. One of the dresses was a wedding dress, and it is not like the pictured showed. It is also hard to communicate with the sellers and they all declined my request to refund me. The dresses come from China and it is hard to have to return all these dresses to them. One of the seller's name was "wangcai01" and they had the worst quality, and I paid $75 for the dress. Their dispute process is not user friendly. I don't recommend you buy dresses from them, it is very risky. Buyer beware! The pictures show one of the dresses I purchased. Tip for consumers:dhgate has multiple sellers, so you have to deal with them separately if you purchased multiple things. They are hard to get a hold of Products used:None Service Value Shipping Returns Quality Date of experience: July 1, 2024I saw an item for only 0.44 as a flash sale, when paid said 0.44 cents, later appeared a transaction by 267 dollars, immediately I wrote to seller to cancel but he said that it impossible because my paid was under review, when my payment clear requested a refund, the seller refused that and send me the item. It is unacceptable, he took my money without my permission and I have picture of all. Finally he blocked the communication with me. And I request a dispute but it was refusing because I need to receive the item. I don't want this and is my money, Date of experience: June 8, 2024What a farce, scamming, company. I've had to write on behalf of my son because as a naive 13 year old, he didn't check real reviews. Any of you out there who zone in to the 5 star reviews, check how many other reviews the #customers have left. You'll find it's generally 1-2! Hmmmm, worth taking seriously eh? Typical cheap, Chinese, knock-off rubbish, rarely delivered and absolutely diabolical customer service. But! Thank you for the very steep learning curve delivered to my son...unlike his order! Service Value Shipping Returns Quality Date of experience: May 5, 2024Hard pass on this company and their products! Highly recommend that you use other options for products than DHGate - Tried them for a 4 figure piece of equipment that arrived damaged and part of it doesn't work. Seller was uncooperative and DHGate didn't do anything to assist in resolving the situation. Very different than what would happen with Amazon and several other companies of this type. We didn't get any messages or notices until we logged into the account and find out that they had closed the case. So we're out $XXXX and have a piece of junk. Also note - their prices are higher than many other sites like one that begins with A and another one that begins with e. Hope no one else has to deal with this and take your hard earned money to someplace that treats you right and delivers what you are supposed to get in working order! Truly the WORST shopping experience I've had in years. Tip for consumers:Please shop someplace else - this company is a total ripoff. A friend also had the same experience when she tried them :( Products used:None - broken and didn't work Service Value Shipping Returns Quality Date of experience: May 3, 2024Very bad quality not as shown or described. The material looks like plastic with really poor finishing. Never ever think about buying from this company they charge you a lot for ver very cheap quality. Tip for consumers:I just st want my refund Products used:I never used it Service Value Shipping Returns Quality Date of experience: October 17, 2023It's been over a month and my items are still missing according to them and no refund. They sent me a tracking number that never left Jamaica NY it kept arriving and departing the same location same zip everything. Dh gate customer service is trash absolutely no help at all. Not only did I have to dispute this card with my credit card, but also had to file a claim with the Better Business Bureau highly recommend not shopping care. Date of experience: December 18, 2023Don't buy from this Web site they do not deliver. There is no customer service to contact or anyone to talk too. Delivery date keeps changing so you can't dispute order or request refund. Site should be shut down. Let keep it American, people. If I can give it less than one star they earned a negative one. Tip for consumers:60 dollars may be little but not enough to give away for free. Products used:Sweater Service Value Shipping Returns Quality Date of experience: October 16, 2023I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it. Service Value Shipping Returns Quality Date of experience: July 4, 2017Here's what they just replied after 9 months of chasing. I just put review on goggle and FB, see how quickly they react Hi Shawn, We would like to set proper expectations that this is already beyond our after-sale policy. For now, we can have our seller team contact the seller so they can be urged to respond but in the case that you are still not able to reach an agreement, we cannot handle this anymore. Date of experience: October 15, 2020I ordered 10.5 size shoes using their sizing chart. They sent me two pair of US size 9 shoes. Rather than chop my toes off to wear them I foolishly tried to ask for a replace or refund. Not happening. They want ME to pay to shp back the shoes THEY screwed the order up on. I already spent $100 and they want me to spend more? They actually suggested I buy a few extra pairs in case they get seized by customs -wow. This site is a scam run by people who know absolutely nothing about customer service Date of experience: August 31, 2019Scammers! I ordered a lithium ion battery for an electric bike. Cost me almost $400. I received it in about two weeks but it was defective. I contacted DHgate at least 100 times. They told me to work it out with the seller, but the seller ripped me off and refuses to ship a new battery or to refund my money. Then when I kept corresponding with them (for over four months) their answer was always just "thank you very much friend". You're better off to do business with an American company. Buying from DHgate is like throwing your money in a hole. Date of experience: January 27, 2022I paid 72.16 dollars for a flower girl with navy blue flowers as was on the photo. I got Royal blue and of course the wrong size. Wedding is in weeks time and i have to figure out what the flower girl dress will be. I am so mad and its not worth even the wait. Can you send me a refund people. See the difference on the photos. Its very upsetting. Date of experience: April 16, 2019