I hate how they trick you into entering your contact details in the chat and then tell you one of our reps will contact you. There is nobody to chat with! Date of experience: August 5, 2020All battery sold me a roomba battery for much less than the roomba website. Fast shipping and it works perfectly well even if it is not the official website battery. Date of experience: February 21, 2014If you need a battery, any battery, they them. Price = reasonable *** Three Stars Selection = descent **** Shipping = needs work * they offered free shipping, "FedEx" then after I order, they say "we may choose USPS for our free shipping", and they did. But then they used some low end carrier, but gave a tracking number for USPS that never worked. Instead of the 3 or 4 days that FedEx would have gotten it here, it took more than 9 days, from Cali. To Orlando Fl, then backwards up to Jax, FL. Product Quality = good *** Site Navigation = very easy ***** All-battery.com gets a overall rating of (1) star until they fix the shipping confusion. And the website states store hours as 9am - midnight PST If you call, answer machine says 8:30am - 5pm PST I finally got a human to answer after 9:30, and I had to go to a different department and get them to go get customer service to pickup the phone. When asked about the tracking number, she said, "oh, that's a FedEx number, you'll need to write it down and go to the FedEx site and enter it." I said why is it, when I just click on it, it takes me to USPS site and says no tracking available? She said someone attached the wrong link to it. Apparently they used a subsidiary of FedEx. Which takes more than twice as long. Whoo hoo "free shipping" for the birds. Not a very professionally run company. I won't shop there again. Date of experience: January 15, 2014