Talking with Anthony was phenomenal! Never had a customer service representative that actually cares for their customers and explains everything I needed to know. Very professional and people like this deserves our business! Kyle G. Service Value Shipping Returns Quality Date of experience: March 8, 2023Just received my order. I ordered the wrong item (my fault, not theirs). They fixed the problem better than I would have ever expected. Wonderful company. One of the best customer service departments I've dealt with. Products used:Coffee Service Value Shipping Quality Date of experience: January 3, 2022I've subscribed for about a year and the quality of the beans is consistently good. But I canceled my subscriptions because of their extremely poor processing and shipping practices. First they charge you for the purchase. Then then they take 2-3 days on average to "process" the order. Then it takes 3-5 days to actually get the order. They're in NJ and I'm in FL and this snail-paced process isn't normal or necessary. Oh, and everything stops on Sat and Sun. That means a couple more days delay in fulfilling an order. Their people have made it clear that they have no intention of remedying this situation. Date of experience: December 4, 2019I have been ordering a coffee from them for a year. My favorite one is Colombian coffee. When I was placing my order for the first time I had some technical problems. I called a customer service and the consultant was very polite and assisted me with all issues. If you still hesitate to order from them or on, order with no doubts! Date of experience: September 11, 2018This was our second order for a 5 pound container of Sencha green tea. One container lasts our family just over a year, since we serve this wonderful green tea iced at least once a day during meals. The package arrived within three days in excellent condition. The lady who accepted our order was very knowledgeable and helpful. We would have absolulely no hesitation placing additional orders with CoffeeBeanDirect. Excellent folks with whom to do business! Date of experience: August 27, 2017For a large scale roaster, these guys have an excellent grasp on the small roaster market. I've been grinding my own beans for 2+ years now and tend to try a new roaster every month. I'm not particularly cheap but I do have a problem paying $15-$20 for a 12oz bag. So, I search for price And quality. I really liked the 21/2 lb bag and for a little less than $30 it's a real deal. Lastly, as an experienced espresso maker, the coffee is as good as many single source suppliers. Costa Rican Blend. Date of experience: July 2, 2017I am unsure just how many years we've been getting our coffee from Coffee Bean Direct, I just know I am SO glad we started and wouldn't give it up! I hope that our budget allows us to continue drinking is. It's the best I've ever tasted! Thank you Coffee Bean Direct for making mornings so delicious! Date of experience: July 13, 2017I ordered the "Sinful Delight" and "Brazilian Santos" coffees. They arrived early, are very fresh, and are reasonably priced. I like light and medium roast coffees, and these are perfect, very smooth and flavorful. I highly recommend Coffee Bean Direct. Date of experience: May 21, 2017BUYER BEWARE: We have ordered from CoffeeBeanDirect through Amazon many times with no issue until today. Coffee package arrived with a 1 inch slash while the Amazon packaging has no cuts or tears. Tried to get refund or exchange; but, CoffeeBeanDirect does not believe in their products enough to have a refund/exchange policy and this is OK with Amazon. Would like to give zero rating but not allowed. Tip for consumers:Beware they do not have a refund or exchange policy if you buy from them through Amazon Products used:Dark Roast Ethiopian Coffee Date of experience: October 26, 2021I have a feeling the past two posts may have been confused about where they ordered from! Coffee Bean Direct never sells substandard coffee, their customer service is second to none, and they are always willing to help a dissatisfied customer! PLEASE go check out the over 3,000 reviews of coffeebeandirect.com on Google! You will see how good they really are! Date of experience: February 8, 2010I bought 5lb of Decaf green beans (10lb total) on two different occasions. 5lb of Colombian and 5lb of Sumatra decaf green beans. Both times, the bag had 15 to 20% of shrapnel unusable beans. Worse many of the shrapnel beans go through the drum of my roaster threatening to break the rotating mechanism by blocking the rotation. Despite my best effort to triage the beans between real beans and shrapnel, the problem still occurs. Clearly they do not triage their decaf beans, just bag it up and send poor quality product to the customer, congrats! Such a shame really. Haven't heard from their customer support yet, if ever. Will update review if I do based on their actions if any. I do not recommend buying any decaf green bean from them. At your own risks. Service Value Shipping Returns Quality Date of experience: January 15, 2021This is my fourth year purchasing from CoffeeBeanDirect. My initial order was for a sample pack (it arrived with additional 'gift' samples of tea and a coffee mug). My next order was for three or four of the coffees I'd tried as samples (they included yet another 'gift' mug!). Since then, I've placed regular orders (it's been three years, every few months) of their Super Dark Espresso. Their customer service has been invariably courteous and their shipping reliable and prompt. Date of experience: June 6, 2010I love their bulk teas. High quality, and great prices. Their coffees are good, but I can buy cheaper locally. That said, I've been buying from them for years, and their shipping is always absurdly SLOW (typically 1-2 weeks before they even process your order.) And their customer service is non-existent, they don't even respond to emails. Date of experience: November 7, 2012I have been receiving my coffee from Coffee bean Direct for about two year now. The service there is great. I had an issue with an order and they sent me a brand new bag of coffee as a replacement at $0 charge. The prices for the beans are great as well. You can't beat them. Thank you very much. Ken Madden Service Value Shipping Returns Quality Date of experience: August 9, 2016We visited many Kona coffee houses when on the island, I have never tasted anything this bad over there. Save your money, maybe it's hit or miss and I just missed, that I don't know but I would never buy from them again. If I could just get my money back they can have their coffee back. Date of experience: August 18, 2016DO NOT BUY FROM THESE PEOPLE! They are out to cheat and take your money and send you substandard coffee. They sent us ground coffee instead of the beans we ordered. They then refuse to exchanged the grounds for the beans we ordered. Since we were stuck with this coffee we tried it and found out it was not Jamaican Blue Mountain but a mixture of god knows what. Now I understand why they sent us ground coffee. They know how to cheat. The credit card companies will not help you if it comes to quality issues. We were stuck with a charge of almost $200 and coffee that stinks. Save your money and order from someone else. There is no deals to be had here, only the feeling like you have been taken. Date of experience: November 5, 2009CBD is awesome! I was looking to buy coffee for my wedding favors, and realize I forgot to order it to allow enough time for ship out to cali. So I emailed the company at like 1:30 am, to ask them if it was possible to receive the coffee a couple of days from my wedding date. I got a quick response from Meg, who insured my that if I called that day (instead of ordering online) that they would process my order asap to ensure it reach my destination by wed the following week. Great Customer Service! Upon my call they looked up my email and processed my order! Thank you Meg and Unknown man who helped me on the phone. I cant wait to taste the smoked coffee, and to give my guest a chance to enjoy your coffee. Thanks a million Date of experience: August 13, 2014For over 4 years we have been buying coffee beans from Coffee Bean Direct. And have ALWAYS received high quality perfectly roasted beans We are Very particular about coffee. Shipments arrive quickly and correctly. We usually order 10 to 20 lbs at a time. We find the service is great and the owners nicely gave me a tour when I once stopped in to see them. They run a clean and efficient operation. We recommend them to everyone and to restaurants on a revular basis. The negative reviewers are either confused about where they bought from or someone has a grudge and is just out to slander this fine business... A competitor perhaps?. Date of experience: November 10, 2012We have been buying CBD's coffee for at least 4 years now. Everyone we have ordered from has been very courteous and has always sent a free sample with our order. We are coffee snobs and will not buy from anyone else! Even their decaf is great tasting! Another thing... They always ship the next day! BIG thumbs up! Date of experience: January 10, 2013I had a subscription with this company for some time, it worked well, COVID hit, they shut down. I stop receiving shipments, as expected, and their online system indicates that these orders are all "processing". So finally I notice that, even though these orders haven't arrived, and they're still marked "processing", the company *has* charged my account. So I call them to say that I want to cancel those pending orders and refund the charges, and they tell me that a) the orders have shipped, b) the orders were delivered (months ago), and c) they're not giving me any refunds! And, by the way, the website only says "processing" because of some software glitch. I was so angry that I stepped it all the way up to the owner, "Andrew" (Esserman, presumably), who accused me of lying to him. I could care less about the cash, I picked up the phone because I thought my account was charged as an oversight and I didn't want to keep forgetting to deal with it. Thirty minutes later I'm telling the owner of the company where to stick it, and I can't believe what a trashy business this is! And now I have to go through the trouble of reporting these charges as fraudulent! What a waste of time and emotion! Based on the other recent negative reviews here, I wonder if it's not intentional - I'm sure they're short on business just like everyone else, and they seem scummy enough to just keep the $$ instead of owning their mistakes. Date of experience: May 15, 2020Organic SWP Decaf City Roast Mexican whole bean coffee from CoffeeBeanDirect is full bodied and delicious. I enjoy it daily, and I appreciate the competitive pricing, prompt shipping, and excellent customer service. Products used:Decaf Whole Bean Coffee Service Value Shipping Quality Date of experience: February 5, 2022Have ordered a bag of 908g coffee beans from their website and selected the standard delivery method at the check-out page, which takes up to 5 days to get the beans delivered to my address. Unfortunately it took them 10 days to ship the item. I feel extremely disappointed and I will not recommend Coffee-Direct to any one. Date of experience: May 7, 2015I usually order green coffee beans from Sweet Marias. When I went to do so last month, I was inadvertently sent to Coffee Bean direct. I thought perhaps Sweet Marias had changed their name. So, the trusting person I am, I placed my order anyway, later to find out this was not the case. The beans arrived quite speedily, but they were way more expensive than Sweet Marias and also of poor quality. There are a lot of widows, making it difficult to get an even roast. I did not understand how I got redirected to Coffee Bean Direct when I was trying to order from Sweet Marias, but later learned this is a practice, and a deceptive one at that, that this company uses. I will avoid this company in the future. Date of experience: March 31, 2016Have purchases several times different flavors. Little to NO flavor. Samples taste better than Large bags Product smells good DOES not have the RICH taste. French vanilla = Low, Highlander Grogg = Low / Medium, Hazelenut = Low / medium... Date of experience: November 3, 2020Dedicated coffee roaster offering superior quality coffees and teas with outstanding customer service and excellent pricing. Date of experience: May 28, 2019