I ordered from this company for the first time ever. Spent over $450 for 16 prints and shipping. As soon as I hit complete I realized I needed to swap 3 photos. Their policy clearly states that you can contact them within 2 hours for a change. I wrote within minutes. No reply after 2 messages and then I get a notice the next day it's shipped out. Reach out again. Finally hear back tonight that it's too late. No recourse nothing. Just it's shipped too bad. What kind of customer service is this? Update - they offered to send me the prints now free of charge. That at least is nice. Do recommend live agents moving forward to assist in situations like these. Date of experience: December 5, 2023I ordered canvas prints from 4 different companies, and by far Canvas On Demand was the worst experience of the four. The canvasses are cheaply made! Their method and materials used for packaging is shameful! Mine arrived CRUSHED! Date of experience: February 17, 2020I've always been interested in art however I do not possess any art skill. A lot of my ideas were locked in my head without the means to articulate them. Now I have AI. Canvason demand has given me a way to show those thoughts off professionally. Products used:Print on canvas Service Value Shipping Quality Date of experience: November 21, 2023I've ordered twice from them and both times they've sent the package to the wrong address; an address that is slightly similar to our correct address, but wrong nonetheless. They have no way to call and speak with anyone and when you try their chat option, it will only allow you to leave a message. When you email them, an idiot keeps repeating what you already know and swears they are sending the item to the correct address, but no such luck. The quality of the canvas I DID receive is great, but not worth the hassle of dealing with customer service. Products used:Canvas prints Service Value Shipping Quality Date of experience: December 11, 2023I have found that this company will not respond to any customer service requests. I ordered two different prints and the quality is sub par. They refuse to communicate in any way to arrange corrections or refunds. Do not use this company Date of experience: January 12, 2021I have over 100 prints over the course of several months and populated a large wall with them as well as gifts. The wall is sunny certain times of the day/year. After about 14 months a picture separated from its backing and dropped to the floor. For the last year or so I have had 20 pictures flop down from the top or completely fall off just leaving the black backing. I keep fixing them with gorzilla glue and clamps. Now I keep looking for separation and try to catch them before they fall apart (and glue them). Eventually I will work through all of them and not walk in a see one missing. Customer service email must be a bot. They don't really read the email, and repeatedly provide the same canned answer even to replies. I wasn't expecting anything from them (past their year guarantee) but wanted them to know their adhesive was failing over time. I've stopped ordering from them and warn other that after time, their pictures might separate and fall. Service Value Shipping Quality Date of experience: February 28, 2024I ordered a canvas and just received it a day earlier than expected! The canvas quality exceeded my expectations and I am so glad I took the chance! So happy and I know my son is going to love it! I'm using them again for an even bigger project! Products used:Canvas purchase Service Value Shipping Quality Date of experience: December 23, 2021My wife and I were driving through the country side one day and found a landscape that we took a picture of on our cell phone. Sent the pic to this company and I was working and came home and my wife surprised me and hung it, and out of the corner of my eye I saw it and literally gasped> It was so absolutely beautiful, they captured the sunlight and sky which looks damn real I cant stop looking at it. Quality of the entire picture and frame is a 10 in my eys...thank you so much Will J Service Value Shipping Returns Quality Date of experience: April 23, 2023I have been using them for years for my art business. I am pleased with the quality of their canvas prints, and so are my clients who receive them. Occasionally I will receive a piece that has a small defect, or was damaged in shipment, and all it takes is a quick email to them and they immediately send out a replacement. They are able to fill large orders, too. I supply art for Stella's cafes in Illinois (see photo). These orders typically range from 50 to 90 canvas prints. No problem! They get them done in a timely manner and my client is always happy with the quality. I will continue to rely on them for all my canvas printing needs. Date of experience: March 2, 2017Canvas on Demand has premium canvas prints which I like because the back is finished and no company logos or sizes markings show. However, here is where the greatness ends. If you order a canvas that is a gallery wrap there are not issues other than an occasional incorrectly wrapped corner. When I order a black edged canvas or a blur edge there is trouble. On every canvas the photo overlaps onto the sides of the canvas. The photo MUST be only of the front. I have ordered many 16 x 20 premium canvases and they are consistently wrong. Therefore I cannot sell them. I guess when the price is cheap you get cheap. Customer service is excellent but my most recent re-do canvas arrived looking exactly like the problem one. Very frustrating. I want to display and sell my work. I cannot do this unless all the photos I submit are suitable for canvas gallery wraps. Anything else just does not work. Why is it that the photo cant be printed a 1/4 inch smaller so it fits on the front of the canvas with out spilling onto the sides? Date of experience: February 8, 2019Canvas on Demand has absolutely the worst customer service of any company I have ever done business with. Its too bad because their products are nice but its just not worth it. They don't know how to fix mistakes they make. There are many other choices so save your aggravation and find another company to create your canvas Date of experience: January 23, 2015I've been a loyal customer of COD for 8+ years. Their canvas prints are decent quality and the color is always on point which is why I continued using them for all these years. However, as of two years ago, they went through some changes and their service quality went down the tubes. They've had to refund me recently for several canvases that arrived dented, frames that arrived scratched (for the PRO account), and the newest one... hardware installed upside down! When I finally got a rep on the phone they simply said that this was collateral damage from doing so much business with them. In their words "from time to time, you're bound to receive damaged goods. It happens." The problem is that I've had issue WITH EVERY SINGLE order recently. Their prices are unbeatable, sure. But be aware that's because these canvases are constructed with cardboard (not wood) and in their words, you're bound to receive damaged goods from time to time. You're taking a chance with each order. Just be aware. I've been loyal customer and gave them chances but their lack of care about their customers is the last straw. I'm moving on to another service. BYE Canvas on Demand. Date of experience: June 30, 2020Don't use this company. They ship the wrong sizes, the quality of the pictures are terrible. And I tried using them 3 times and same issues every time. Customer services is great, but get ready to be calling them! Tip for consumers:You can return stuff fairly easily but be prepared to return 90% of what you order, increasing the amount of time it takes to get to you and the quality will always be a 50/50 shot. Service Value Shipping Returns Quality Date of experience: July 17, 2017Quality canvas work - I have been a long time customer of this website. If you want a quality canvas picture that is better than you could imagine... then you will check out this website. Their prices are so affordable... it gives everyone the chance to hang something priceless on their wall. Date of experience: December 29, 2008This site often has a groupon and you just cannot beat the price - $60 for two 16x20 prints. Shipping was included. The prints looked fine (might not be the best, but I don't have anything to compare). Date of experience: April 21, 2014I've used canvasondemand.com many times and received stellar printing and wonderful customer support. They even adjusted my printing size (larger) at no extra cost- because my original photo dimensions were not scaled the same as my desired dimensions. FYI: get the $15 hardware/ dust cover put on. It's worth it- much more professional looking and you don't have to measure and attach the hanging hardware yourself. Date of experience: March 7, 2011I bought 3 of the same picture through Canvas on Demand with an Amazon Local deal. Can't beat the price... BUT, I got 2 out of 3 pictures on time before Christmas. Since one was getting shipped overseas, it did not ship it time, nor is it even there yet still! I ordered it 12/8/14 and it has been a month! I felt like they did not prioritize my order since they felt it would not get there in time for Christmas nor did I get a call or email saying my order would be delayed since they had to recreate it. ALSO, the canvas I ordered for myself is buckling. I've only had it for a little over 2 weeks. Date of experience: January 9, 2015Disappointed. Waste of money. Image was cropped/framed differently from website preview. Other companies allow you to discuss image with reps for free. This one charges. I used a Groupon, but even still feel like it was a waste. I was suckered into thinking I'd be purchasing a professional, quality product. Wish I could get refund. Date of experience: November 3, 2017They deliver a nice product, however their customer service is poor and they do not honor their timelines - took almost 20 days for them to process my order. I had to refund my client but I as a business provider cannot justify a 20+ day turnaround when I promise 2 weeks, at the outside. Don't count on them in a pinch. Date of experience: December 27, 2016I find their customer service to be non existent. I ordered something from them and the day after, I used their website inquiry from to ask if they could include something with the shipment, a gift, if I sent them the paper I wanted included. I got an immediate auto-reply that my message was received and someone would be back to me within 24-48 hours. It didn't happen. I tried again with the same negative results. I got notice of the shipment this morning and noticed that the tracking showed the incorrect address. I rechecked the order and the address was listed correctly on the order, but apparently they don't have enough talent to copy their own data. I again wrote and got the usual auto-reply. But here is the kicker, I discovered that they had a Facebook page and wrote of this experience as a post on their FB page and I heard from them almost instantaneously. Needless to say, I will never again order from these derelicts and fortunately, there are a lot of companies out there that do great canvas prints with super customer service. Date of experience: July 18, 2020I've order four different canvases from Canvas on Demand (using Groupons) and each time, I am amazed at the quality of work I get for the little I pay. I love the 'bleed' surround - it looks fantastic. I've just ordered my fourth one, and I've never had a single problem. I ordered once from another company, and hated the image - they chopped my composition down for the wrap, instead of doing the image bleed, and the canvas was warped and rippling. Canvas on Demand's prints look great two years later, no fading. The colors were a close match to my computer screen (which is calibrated for photography prints.) I've been extremely happy with the prints I've gotten. Date of experience: November 8, 2015I placed an order on Dec. 9,2023. With the hopes of it arriving by Christmas. When we didn't receive anything by Dec. 17th I went on the website to track my order, just to find out it was canceled. Not only could I not talk with anyone on the phone.they wanted me to pay 5 dollars to speak through emails! I can't believe what terrible customer service that is. I do not, and will not recommend this company to anyone. It doesn't even deserve one star! Date of experience: December 17, 2023Do not give this company your money. They sent me 4 canvas prints that were all sorts of messed up, and they WILL NOT stand by their money back guarantee. After spending over $170, they offered to replace my prints but only if I paid another $70 in shipping. Yes, you read that right. THEY screwed up my order and would only replace their mistakes if I paid more money. Date of experience: September 29, 2020Although someone with good manners named Hannah has sent me several messages though SiteJabber, no one from CanvasOnDemand has emailed me directly, despite my numerous attempts to contact them by phone and email. I am thoroughly frustrated and angry. Date of experience: January 16, 2016I recently used a canvas on demand groupon to try their service. At the same time I had a canvas print made of a different picture at Costco. I have to say that the quality of the one from Costco appeared better. The colors were richer, my canvas on demand picture arrived with an obvious small nick at the top of the photo. But they were very accommodating in adjusting the size of the print to the photo I sent in. The photo had a very bright red expanse in it, maybe this is just hard to duplicate. So I might try them again, depending on the price. Date of experience: September 21, 2011