I've been playing this game for over 12 years, it was so fun as long as I was buying coins, when I stopped buying I stopped winning. It's NOT fun anymore. The only reason I stay is my club members, I really like them and other players I communicate with. The new events and games are garbage, they don't pay out enough especially for VIP PLAYERS. I was part of the VIP weekly comp program where they give me free coins every week and they abruptly STOPPED with no communication at all. I reached out to them and was told they changed the formula that determines who gets the free coins. This game really sucks now. Do better Big Fish with your loyal players Service Value Returns Quality Date of experience: January 11, 2025Their games are very tight but not at first as they "lure" u in. Once ur in that's when they get you. Games will be very hard to win. Buying chip packages can get pricey. And DONT contact customer support. I just did & had a slight typo where I complained bout them say all the time "they punch luck or chance" that was the typo it should have been "push luck & chance" when there is none. They removed me from playing. I said no curse words I simply had a typo & they were quick to remove. I highly do not recommend this company whatsoever. They "bully" you,,, and you have no freedom of speech as I cannot make a complaint. Please go to a different place to play. This company has also been sued & lost twice. Do research. They make $150+ Million a year. That's stealing money from customers. Read what I wrote. You can see I had a typo they took wrong way. Does it look like I said something wrong? Tip for consumers:PLEASE AVOID THIS COMPANY AT ALL COSTS Products used:Chips bought for game play. $100’s of dollars spent by many people. This is supposed to be non gaming site??? Service Value Returns Quality Date of experience: December 8, 2023They are now offering certain packages at a certain price like you get 289 million coins 52,000 gold bars for $49.99 but when you go to purchase it you're not getting that you're getting just a regular package for that price And you can tell that they are controlling the slots at no payout rate I have tons of videos of them cheating the system they're collecting extra cash and Apple. For instance, does nothing about it. They will not return your money even if you can show them that they're wrong they don't care they won't give you your money back, they have side games that you play but you have to bet billions to even move an inch on the sidebar game to win something like a chest a low level chest they make it impossible so that you have to purchase and then they control what you win which is nothing? Tip for consumers:Now are the worst app on or available and Apple will not refund any money they take more money than they should. When you haven’t even purchased it’s their word against yours and they don’t care. Them and Bigfish casino are in cahoots. Products used:Na Service Value Quality Date of experience: March 23, 2024I have had 3 billing issues with bigfish. They send my invoice for 6.99 in AUD dollars. They take out the American amount. I have tried endlessly to have this rectified. All falling on deaf ears. My membership runs out in 2 weeks I think I will cancel my membership. I have sent them 7 emails in 3 weeks with no response. I have updated my account to say AUD but it keeps taking out the wrong amount every time. I have asked for someone to contact me and give me the instructions in case there is something I am missing. I am sick of the silence. Please don't use them They owe me over $20 and won't accept responsibility. SO, I shall go elsewhere. One consultant said they didn't care. I wish there was a game site in Australia that has the same games. Date of experience: April 13, 2024Big fishes poker feature hs been either running slow or can't connect at all for over 30 days. After numerous emails by me and 100s of friends on the site nothing has been done AND when you do email you get a computer generated letter that doesn't speak to anything you've asked. There's no customer service phone # to call after 10 years I think it's time to move on. They seem to have no clue to fix it. They have the capability to message all players, yet not one word of what's going on. Besides the slots are fixed, you'll be hard pressed to win anything. If I could give them 0 stars I would Products used:None Service Value Returns Quality Date of experience: January 20, 2024Recently their poker app has broken for 10 days. The only way to contact them is thru email. After waiting days for a response you get some vague bull$#*! letter that doesn't even try to address your concerns. Customer service is a joke. Products used:Pokerist Service Value Returns Quality Date of experience: May 31, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) padhr p. Iowa 1 review 1 helpful vote Follow Padhr P. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Games are glitzy and fun. But it's a controlled scam and slots are set up to take” January 7th, 2024 The games are not fair. All set up to get you to buy then they leech back all your coins.so you buy more. There are people (or bots?) who never lose, always on top with trillions and 100's of billions. They track you. They are unethical IMO. Date of experience: January 7, 2024The app is so out of date that I played the "new" games years ago. The games I haven't played either don't connect to anything or are out of date when I click on them - either way, nothing to download. Date of experience: September 5, 2023One of the "Worst Poker Games" online. It's great at setting player's up to make them loose their chips. It regularly comes up with the most impossible combo's of cards to make you loose I have ever seen. MoBetta, Douglasville, Ga Tip for consumers:Nothing Products used:NA Service Value Returns Quality Date of experience: October 25, 2023On april 10th I won a 44b jackpot. After 20 days they responded there was a problem and they fixed the issue. Then they wrote and said I did not win and misunderstood the earlier response. They also did not credit my account. I think people should know before this happens to them. Be aware. Date of experience: May 11, 2023This is the game for you! Played for over 10 yrs. Accumulated 188M, played all of it, only hit 3 scatters and 2 sticky's. I've had enough of losing. If you love losing, this is definitely the game for you. Service Value Returns Quality Date of experience: December 15, 2023They've made EverMerge greedy, unreliable, unfair and unequal to all players. Android users get better deals than Apple users. Everything that should come stock with the game now costs real money. They take things out of the game (that are liked/necessary) and communicate nothing. Probably hoping we won't notice. Horrible company. Service Value Quality Date of experience: March 5, 2023Website is hard to get on always get errors. Customer service is terrible it use to be great. I have never had a reply from them. They do not offer any quality time management games. Very disappointed it has gone so far downhill what happened? Products used:Software games Date of experience: April 15, 2023I have been using Big Fish games for several years They can be easily reached by emailing or calling. Yes there is a monthly fee of $6.99 but that is clearly stated and on par with any other legitimate site that I have found. Date of experience: April 10, 2014Been buying games here for over a year now and love this site. You don't have to be a member to buy their games, or take advantage of some great sales. If I have any problem, I just email them and get a quick reply, usually with an answer right then. The people are friendly and very helpful, especially to a tech-challenged senior like myself. Even my mom, 87 yrs old, is now getting ready to buy her first game. Date of experience: January 12, 2014Love the hidden object games and played heaps of them all paid for too. BUT I have downloaded 3 more games & none are in English when I go to open them. Emailed Big Fish & got some response basically saying they would get back to me... guess what I will be a very old woman before that happens... fix the problem or give me back my money Big Fish rip off! Date of experience: June 16, 2014This gaming site received a support request from me almost 3 months ago, and the problem still hasn't been fixed. Their horse racing game now has the top banner in the middle of the game, blocking the game and making play virtually impossible. The worst case of technical response -or literally non-response- that I've ever seen. Would give it ZERO stars if I could. Date of experience: September 17, 2018The Big Fish and Jackpot Magic casino games are starting to be a real bore. You NEVER win, no matter what your bet level is, and you continually run out of coins. Im in a club in both sites and none of them can move up or do anything, one of which has 40 members, seems like we should be able to do something? Used to be fun, now it's frustrating and getting to the point where i am thinking of taking both games off and moving on to something else that is at least entertaining... I don't spend real cash to play, cause i don't get real cash in payout, so figure it out game masters, you will soon lose your following if you continue to wrap it so tight no one can play except at the bottom bets with no real wins. Date of experience: June 13, 2018Used to be a lot of fun but now if you want to play, You buy thinking maybe this time I will win and be able to play awhile, but that never happens. Chips are gone in one day. People complain about the odds and never winning but the company never listens. Customer service is a joke. More and more people are disgusted and take it out on other players or they dont have any chips to spend and sit without spinning. Worse is the players with millions who dont spin and collect and big fish casino does nothing. This is the newest CON Artist of the electronic age and they should be ashamed! Date of experience: October 14, 2017I was a member of Big Fish, I once loved this site, but many changes have happened over the past few years. You had great Hidden Object games and a wonderful online community with real reviews of games. Nowadays there are fake 5 star reviews by the same people for every game. If you honestly review a game and give it a low rating they will remove your reviews. It's a money game at Big Fish games with no care to the people playing and paying for their games. They pump out mature themed games with a challenge level for elementary school children. The quality of the games have taken a nose dive along with customer service which is non existent. Date of experience: May 23, 2017When i joined the big fish games club i was happy at the time for over a two year period until one day i noticed that money was going out of my account for games not ordered by me. So i tried to contact the help service which they claim to have but no joy there. I could not sign into my account anymore so i rang my bank and told them what was going on. They closed my account and got every penny back that i had paid to this corrupt company. Never buy games or give them your credit card numbers. Date of experience: October 28, 2017This company is manipulating and profit oriented, they absolutely do not care about loyal customers, they are border line crooks, doing just enough to stay out of court, many people share my anger and hatred for big fish that's why they're being sued, to big fish you are sick greedy vermin,, I hate you all at big fish games Date of experience: September 30, 2020Nothing really wrong with the games, but try to cancel your payments and you're in a world of hurt. They say you can cancel via their website - they lie. You're better off going to one of the many free sites available these days. Avoid these guys like the plague! I'd give them zero stars if that option was available! Tip for consumers:DON'T! Products used:Just a few games Service Value Date of experience: February 21, 2022I like this site a lot. The membership isn't worth it to me. I only download about 1 game a month, maybe 2 if there is a sale going on. But I love the fact they give you a an hour trial on all their games so you can try before you buy. Plus they've started releasing iPhone games as well. My favorite are hidden object games and they have quite a wide variety. My only complaint is that I wish the prices were a little lower. But I wish that about a lot of things. Overall I like the site. Date of experience: September 5, 2011Normally when I sign up to a website they send me lots of emails, messages, etc. Big fish games, on the other hand, sent me nothing at all, not even an email confirmation confirming my on line purchace, so imagine my surprise when I notice that they've been billing me for months for something I clicked on a while ago. It is buried in the TOC that when you buy a game you are actually signing up for a membership which includes monthly payments. So not so surprising at all that they didn't feel like reminding me about it. This is dishonest to say the least and very bad business practice. On a positive note, when I contacted the company about this and complained they refunded all my money immediately. Date of experience: March 18, 2017I have dire grove collectors edition and it keeps kicking me out of the game. Why? Especially during the latter part of the game. This is very annoying. I go in and it kicks me out, I go in and it kicks me out, and so on. Please see if you can fix this so I can finish my game. Thank you. Date of experience: February 18, 2014