I was really excited to buy from banggood after seeing so many good deals but I had an issue with my sunglasses, it was broken. The customer service was a nightmare. They kept asking for photos and didn't seem to care much about resolving the issue quickly. Date of experience: November 28, 2024I paid for the product and all associated costs (including shipping, insurance, and any other fees) according to your terms. The problem is that you failed to fulfill the order, and instead of honoring your obligations, you prolonged the situation, likely hoping I would cancel the order myself. When it became clear that you would lose money on this transaction, rather than protect your reputation by shipping the item, you kept delaying it, forcing me to wait almost 3 months before refunding me with a smile and an insincere apology. My review will help other buyers make informed decisions and avoid falling into the same trap. It's clear that in your effort to attract more customers, Banggood frequently lowers prices to unsustainable levels and then fails to meet its commitments. This dumping policy not only deceives customers but also takes away 10-15% of business from honest platforms that transparently display all costs. Such behavior should not go unnoticed, and my experience will serve as a warning for others not to give chances to fraudulent practices. Tip for consumers:Мой отзыв поможет другим покупателям сделать правильный выбор и не попасть в ту же ловушку. Очевидно, что, стремясь привлечь как можно больше клиентов, Banggood часто демпингует цены до несостоятельного уровня, а затем не выполняет своих обязательств. Такая политика демпинга не только обманывает клиентов, но и отбирает 10-15% покупателей у других порядочных площадок, которые честно показывают все затраты. Такому поведению не стоит оставаться незамеченным, и мой опыт станет предостережением дл Products used:Зарядная станция Service Value Shipping Returns Quality Date of experience: September 21, 2024I would not recommend Banggood for two main reasons: 1. While they claim to accept returns for any reason, they don't disclose in their terms that you have to send the item back to China, pay the large freight bill and Chinese import duties. Of course, few people will want to return their purchases under these circumstances. 2. They make it almost impossible to contact customer service. On their website they only give you a few choices in which you may contact them, but often none of those choices applies to your situation. There really is no point and buying from them, because most of the items are available through US sellers (e.g. Amazon) that have better return policies and Customer Service. Products used:Auto Accessories-Tesla Service Value Shipping Returns Quality Date of experience: August 6, 2024Ordered an RC airplane. Arrived in a timely maner. However, when assembling the parts, I found one servo not functioning properly, which would have resulted in a crash. Tried to get the company to okay a return / refund, without success. Finally went through dispute process with PayPal. Finally, BangGood agreed to refund - only if I box, pay postage and ship to China. I am sure that will be costly, and time consuming. I don't feel I am responsible for any expenses since the product is defective. It is obvious BangGood wants to make returns difficult enough so many will give up on returns. I would advise caution and be aware if something isn't right, be ready to do battle... Products used:none Value Shipping Returns Quality Date of experience: August 3, 2024They advertise 1TB flashdrives but they are never there.Just lies too make you click the ads constantly on Chinese goods sites Tip for consumers:Fake ads Products used:Flash drives Date of experience: August 25, 2024Another cheap chinese company sending faulty product. Pathetic customer service, ticket no **************086, order no *******, paypal case id PP-R-GUH-******* i orderd a watch which was faulty, it had a screw missing and its not charging up, when i try to return it, their pathetic customer service did't listen, and thier fraud paypal partners are also supporting them, by not listening to the customer feedback, i lost usd 37.15 to them, request you to don't lose your hard earned money to these frauds Products used:another cheap chinese company sending faulty product . pathetic customer service , ticket no **************086 , order no 113128846 , paypal case id PP-R-GUH-509667072 i orderd a watch which was faulty , it had a screw missing and its not charging up, when i try to return it, their pathetic customer service did't listen , and thier fraud paypal partners are also supporting them , by not listening to the customer feedback , i lost usd 37.15 to them , request you to don't lose your hard earned money to these frauds Service Value Shipping Returns Quality Date of experience: January 8, 2024As soon as the order was received, we opened the package and saw that the product was missing from the manufacturer\'s packaging. We received an empty package without the product. After properly informing customer service, I opening a ticket, they wanted to avoid the hassle and put me through a time consuming and complicated process because they don't want to lose their money. Based on the video I took and recorded the moment when I open my package and it is clearly visible an empty package, without the product inside, I could also assume different things about the photo they showed me as proof that the product was inside the package. The conclusion is yours to make. Products used:No product Service Value Shipping Returns Quality Date of experience: December 26, 2023Bought a smartwatch and realized after it was sent no chance of cancellation. When the package finally arrived I contact Banggood for a return label. Package never opened still in its original packaging. I followed their return policy knowing I would pay for the return postage. Jumped through all their hoops! Took pictures of the unopened package and filed the request. They agreed to the return, that was 2 weeks ago. One excuse after another. Said they are waiting for a third party approval. I think this is their game plan. They try to wear you down and hopefully you'll go away. If it takes this long to get a return label that I never got to this date, how long will it take to get a refund? Refund? Slim to none! I'll take the hit! The watch is fine it didn't have the feature I was looking for. Unfortunately I found that after I placed my order. Worst online retailer I have ever experienced! Date of experience: March 5, 2024I made a purchase from this particular website which turned out to be a bad purchase. I purchased a mobile phone device which upon arrival appeared to be defective. It wasn't charging. No matter how many hours I left the mobile phone charging, it showed no indication of charging and no indication of operation. I spoke directly to Banggood customer service staff opening a ticket and the process ticked for days until the ticket was automatically closed without any help. Now I have opened another ticket and they have started telling me the same things they said to me in the first ticket before it was closed. The first ticket was closed because their last reply was: "we will update for you as soon as possible, please wait patiently" and I was just waiting... As you can see, the company in question has bad service and is fooling the customer by giving them fake hopes that he will answer him soon and this never happens until days pass and the ticket is automatically closed. Products used:FOSSiBOT F101P Service Value Shipping Returns Quality Date of experience: April 1, 2024Be very wary, what you order you may receive something very different. I have been sent an item completely different to what is advertised. I ordered a mini roof cover, not a full cover for a large car which I was sent. When I contacted for a replacement for correct item or refund, they asked me to send sku number by mail. I emailed instead and their response was correct sku! But the item does not match what is shown in the ad or what I purchased. They have not offered refund or replacement. Tip for consumers:That Banggood are not trustworthy and misleading advertising. Products used:None in correct item sent Service Value Shipping Returns Quality Date of experience: March 31, 2024The company refuses to accept responsibility for defective products. I have uploaded screenshots where the company gives guarantees on its products without stability and not legally like all serious companies. One customer is told a different time guarantee and another customer is told a different time guarantee for two products of the same category. The conclusion is yours to make. (Your own conclusions. The first and second photos are one customer and the third and fourth photos are the other customer.) Service Value Shipping Returns Quality Date of experience: October 24, 2023Their publicity states that dispatches from the EU occur within 2 days, this is not true, I ordered 10 days ago and my order still hasn't been dispatched, I have contacted customer services 3 times and I am fobbed off with the same excuses every time, that they are working on it and that I will hear from them within 24 hours, I hear nothing, it is lies, lies, lies, I cannot wait at home indefinitely,How long does it take to process an order? They are not honest! Products used:E Bike , not yet used as not delivered Service Shipping Date of experience: April 12, 2024My queries about product were unanswered but i still went ahead wt purchase coz i fell in love wt the bags. Didn't expected to receive a very poorly printed cheap looking bag. Not worth even half the price Products used:Bag * Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Quality Date of experience: December 4, 2021I ordered two remote control trucks for my kids. Both work quite well. Unfortunately one stopped working after only one day. I contacted banggood and they sent out a new one to replace it - so they are really backing their products. Tip for consumers:Give it a try, they back their products if it doesn't work Products used:remote control car Date of experience: January 4, 2021I've Purchased from Banggood several times and items have arrived fast. And have been excellent value & quality. Customer Service is easy to contact using the mobile app and very helpful I highly recommend them Date of experience: January 31, 2019I paid £260 for a 3D printer which is faulty and will not print, I have supplied all the requested information and photos of the faults that Banggood wanted. Pics show no printing progress after 12 minutes using the supplied file on the SD card and USB connection not working either. All replies from them don't actually try to resolve the problem, just delay actually trying to resolve anything. There is no meaning to their replace or refund policy because they seem to have no intention of honouring it. They seem intent on becoming a disreputable and dishonest company. Date of experience: May 12, 2020I bought an electric scooter worth around €1000. Integrated shipping with additional insurance to protect me. Parcel arrived damaged and accepted with reserve. I assembled the scooter and it actually had a malfunction. I promptly opened a ticket for assistance, but the ordeal began from there. For weeks dozens of useless messages from assistance that always aimed to get around the problem. I still haven't solved the problem and I paid for the repair at a service center at my own expense. I consider it unacceptable that a new product with full warranty is not protected at all. For this reason I strongly advise against BANGGOOD! Tip for consumers:Not adviced Products used:Electric scooter Service Value Shipping Quality Date of experience: March 1, 2023I recently purchased a dress as a gift. It arrived with a large ball of thread along an unfinished seam. I requested a refund/return for the item which cost $14.78. After claiming to lose pictures and stringing the matter out over a week, they offered $3 toward future purchases in lieu of a refund. After more emails, they refunded $7, claiming that they could not offer a full refund or return without explanation. I have all of the emails concerning this transaction. Date of experience: January 24, 2019After more than a month of not even receiving a working tracking number, i have to negotiate and convince the helpdesk person for a refund who was more interested in finding a easy way out... this happened on 3 different orders after paying 80 US$ in shipping. Still no refund Tip for consumers:Take care.... rather stick to amazon if you can Products used:3d printer items * Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Quality Date of experience: December 28, 2021We ordered a TV that came with a faulty LCD display. The error is not due to Banggood or shipping. After submitting the photos and videos, they were offered a refund of the price of the device. Communication is flawless, email exchanges every working day. Customer service 5 stars. Date of experience: December 14, 2020I am waiting for 2 orders one and a half month, the one is without a tracking number and the other is supposed to be shipped with DHL but it is claimed as not found in the system. Every time I contact them I get an automatic reply that increases the days I have to wait, first time was 20 days, then 40, then 70 and today it is 90 days! Best case they are not even at all professionals, worst case they are total scammers. Stay away from them! Date of experience: May 19, 2020Bought a drone and extra parts for my son's birthday. 2 weeks later the extra parts show up so I inquire about the drone. It's not in stock and they don't know if/when they'll get it back in. They refund the drone only after I file a dispute but now I'm stuck with useless extra parts that I paid for. This was a 6 week headache dealing with their robotic "customer service". Absolute garbage company. Date of experience: February 14, 2020I ordered two identical drones from this company and paid for them both. They sent me only one. After sending them numerous e-mails, photos, videos describing and proving the situation, they finally sent me the missing drone after about 16 days. The service dept. is slow but they came through at last. Tip for consumers:If you have any problems with your order it may take a while before the service dept. resolves the situation. At least that was my experience. The values at this company are outstanding and the shipping is quick. Products used:Drone Service Shipping Date of experience: April 8, 2022I have ordered many times from BG without issue and am happy with the value I have received. On one of my latest orders, the product never arrived during shipping. After contacting customer service, they kindly offered to send out a replacement promptly. Very satisfied. Date of experience: January 21, 2017The staff is one of the most customer friendly team I had to do with. Maybe the negative comments are driven by forces that don't like to see a seller offering always the best price on the net. All prices include free world wide shipping! Even though shipping can take a long time from China, I always received my goods after patiently waiting. If you are in hurry, spent some extra bucks to use express shipping options. Date of experience: November 5, 2012