This was not my first purchase from Appliances Connection, and it won't be my last. They stock Miele, Bosch, and Electrolux appliances that are hard to find elsewhere. The selection and competitive pricing really speak for themselves. But where this business really distinguishes itself is where everybody else is falling apart: competent logistics. The stuff comes on-time, intact, and it's delivered by professional, helpful, trained, and competent people with enough help. That's incredibly rare in recent years. Date of experience: February 28, 2024Appliance arrived in undamaged condition. The appliance delivery was on time as promised. Drop off only took 5 minutes. Overall I'm very impressed with AC as I was a bit nervous about making such a large purchase from an online store. Date of experience: February 22, 2024I had to return my purchase. I looked up the part on the manufacturer's website to ensure it was correct. While the inches matched, the kit ordered did not specify it was for a 1.6 cubic foot microwave instead of 2.2 cubic feet. This information would have been helpful to know. The return process was organized and efficient. Customer service was excellent. Date of experience: February 21, 2024Delivery of product fast and Delivery men were very courteous. Delivery service kept me informed when product when it be delivered and what time. The new range is great was installed in my cabin in northern Michigan. Thank you Appliance Connection. Date of experience: March 11, 2024Everything was great in terms of communication and delivery. However, the delivery crew really didn't install the appliance as advertised. Yes, they plugged it in, but I had to remove the packing materials inside the unit and install the handles. No big deal. Only took about 10 minutes. At least the crew hauled away the packing container and carried the unit upstairs. So overall, I was very satisfied. Date of experience: February 17, 2024Everything was good with the delivery but was disappointed when the delivery driver told me that I had to keep all the cardboard trash that came with the stove this is the first time I ever had that with a delivery thank you Date of experience: February 21, 2024The ordering process and delivery all went very well. If anything, the delivery was earlier than I expected so it arrived during a very busy week for me. My old refrigerator was still working so it wasn't something I needed to have happen ASAP. I am happy to have a new quiet fridge a week early. Date of experience: February 17, 2024Order a new black stainless refrigerator from Appliance Connection and it was scratched on the front door. It has been about three months and still not resolved after numerous calls pictures, emails to their customer service. If you order from them just hope there are no issues. Tip for consumers:Would not recommend using Appliance Connection Products used:refrigerator Service Value Shipping Date of experience: December 22, 2021Order number: ******* Our fridge died and we needed a replacement to be delivered quickly. We bought a fridge from appliances connection.com because their website said the model we liked could be delivered the next week. Fast forward a week... now they're telling us it will be at least three more weeks, and that's even unlikely (we also paid extra for expedited shipping, which we were told probably won't help get it there any faster...). When we called to inquire about this blatant bait and switch, the customer service people clearly didn't care at all. I'm so excited we get to live out of a cooler for the next month, thanks appliancesconnection /sarcasm/ Date of experience: July 10, 2021California buyers be warned. Look closely at your receipt. BestBuy, Goedeker's, Build.com and other appliance sellers (including those on eBay and Amazon) charge sales tax based on destination delivery. AppliancesConnection not does. If your billing address lies in a higher sales tax district, they will charge that rate instead and attempt to pocket the difference. Try to complain and point that their sales tax collection is neither standard nor consistent with guidelines, and they will ignore you with dismissive one-sentence replies. Their statement "We look forward to serving you" evidently is as deceitful as their business practices. Take your business elsewhere unless you enjoy paying unwarranted surcharges. Date of experience: February 22, 2021Absolute awful experience purchasing a $4000 fridge from this company. I was promised a delivery date three weeks ago! Every time I get a new expected delivery date the driver has an "emergency" and then they ghost me for over a week then ballpark when they can put it back on their schedule. After 28 days and a total of 6 emails and over a dozen phone calls I still have not been promised a delivery date. Customer service is useless. You try and call in and they immediately request a call back. No one answers or calls back. It's like this business is being operated by two people who don't care. I requested to cancel and purchase locally and was told I would be charged over $500 to restock the item. Would not do business with this company in the future and if you care about a business holding themselves accountable for guarantees they make to their customers then shop anywhere else. Tip for consumers:This company is a joke. Shop a large retailer to get proper service. Products used:Bosch 800 series Refrigerator Service Value Shipping Returns Quality Date of experience: August 19, 2022I purchased a TV stand (media console) on March 23,2021. After the purchase I was notified it would not ship until June, and since then, every 3-5 weeks I have received an email stating the shipment had been delayed. Today is September 23,2021, and I just received another update stating it will be shipped in December. I called to cancel the order and the lady who answered was polite and quickly cancelled the order. Great customer service on the phone as far as I can tell... just cant wait a year for a piece of furniture. I will be looking elsewhere for furniture to fill our new home. Tip for consumers:Shop locally. Products used:Did not end up using the product as it was never shipped. After six months of waiting, I cancelled the order. Service Value Shipping Returns Date of experience: September 21, 2021I had a great experience with Appliance Connection. Out of all the websites, they make it so easy to search for appliances based on dimensions, price, make, customer reviews. Whatever! I recently wanted to get a narrow fridge, less than 24" wide and it was so easy to toggle through the search fields and find the best priced, best reviewed products. I've purchased about 3 or 4 big ticket items through them in the past 2 years and I've had a fabulous experience each time. Service Value Shipping Returns Quality Date of experience: June 19, 2018This machine has cleaned our clothing so well and they we feel and smell amazingly clean. Our last washer would not even remove all the dirt and they smelled. It also removes so much water from the clothes that it takes less time now to dry. Love my new washer and dryer! Date of experience: September 26, 2018Very straight-forward...driver carried it to the front door, and wifey asked him to just bring it inside a few steps, as hubby was not home. He did precisely that, and we all lived happily ever after. Date of experience: January 22, 2024Luigi / Bless his soul helped iron out a rather difficult situation with the Delivery Company. I wrote another review which I cannot find. Just want to say Luigi at AC was really proactive. Thank-you. Date of experience: September 12, 2017Update Eric got involved sales manager. Corrected all the issues. They issued a full refund, and coupon for next purchase. I will suggest calling and walking through everything especially if it's your first order with them and you may be new to appliance purchases in general Date of experience: October 25, 2019! BEWARE! This is as bad an on-line retailer that there is on the internet. I don't want to leave an extremely long review however to warn consumers in full that's whats required. In short please consider a local store near you. The sale of items like this especially from unethical retailers may seem easy and simple, true. But wait until you need something, or the item takes months to arrive, or you need to have service on an item. Be ready to spend a huge amount of money and most importantly a huge amount of your time trying to get what you deserve from a 1800 number or email. I recently submitted a claim against this company with the FTC and Consumer Affairs NY State and will attach and edit this review as they become available. Exercise Extreme Caution! Date of experience: September 16, 2019 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Karen P. District of Columbia 1 review 0 helpful votes Follow Karen P. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Great Experience” May 1st, 2017 I received my refrigerator in great condition and it even came the evening before it was promised. Delivery people where very polite professional. I would definitely order through Appliances Connection again. I have already recommended them to a friend! Date of experience: May 1, 2017I bought four kitchen appliances from them at a great price and with free delivery. Everything arrived on time and in perfect shape. They kept me up to date on the status of my order. I'm a very happy customer! Date of experience: June 13, 2017I will definitely use them again. Placing the order was easy. People were very helpful. I had my new dishwasher in 2 days, installed and working. Delivery men were friendly y and knowledgeable. A great experience with competitive prices. Service Value Shipping Returns Quality Date of experience: September 13, 2021Marvelous customer service, unlike the other appliances stores that we've visited before coming to this place. What could be better? Best of competitive prices and selection, expert sales assistance, noteworthy follow up and perfect Washer & Dryer exactly what I wanted! Thank you, everyone, for all you have done above and beyond. You and Appliances Connection exceeded my expectations! Date of experience: October 1, 2021Good experience. Maintained communication on status of delivery. No issues. I've only had the two-in-one for a few weeks, but it's great for small laundry loads. Only issue is the "door" error not clear in instructions. Needs to be clearer. Date of experience: August 15, 2023Bought all my appliances from this firm when I renovated a house 6 years ago. 6 years later, for another renovation, I chose to buy from Appliance Connection again. I know there are other sites where I don't have to pay state tax, but their outstanding personal service, speed of delivery, great price, website search functionality, cheaper 5 year warranty... etc led me to use them again. Once again, I am 100% satisfied. I ordered the wrong hood and washer dryer and I was under tremendous time pressure and the firm really go out of its way to help deliver the right appliances to me on time. Date of experience: June 16, 2018While doing comparative shopping online I stumbled across this hidden gem. We had originally decided to make a purchase at Best Buy, however the pricing alone was worth taking another look. I wasnt exactly sure if I wanted to make such a substantial purchase online. Especially if there happened to be an issue with product. However, due to saving almost $2,000 I figured it was worth a shot. We received our brand new appliances as described. Couldnt be more happy. Well worth the purchase they even price match, though they are pretty aggressive in their pricing so I doubt that will ever come to question. Highly recommend. Date of experience: June 20, 2018"I bought a full kitchen suite on-line through Appliances Connection - I've never made such a large purchase on-line before, usually go to market direct for my appliances. But after contacting their customer service I took the plunge. This site had the best prices online, ordering was easy and all equipment was delivered/installed as expected... just a great experience. Will be definitely order from this site in the future!" Date of experience: May 28, 2017