So disappointed in Ann Taylor, I normally buy from this brand a few times of the year because they stock petite sizes for work but never again. I ordered a suit and realised less than five minutes later that I had ordered the size six instead of the size eight. I checked to see they still had stock online - they did - and then emailed directly to the order/customer service to please provide me the size eight instead of the six. They responded there were no exchanges, which is odd seeing that the product order had only minutes before been recieved and the correct size was in stock. Zero customer service and as all good businesses stem from looking after their customers Ann Taylor will not have any left soon. C'est la vie. Tip for consumers:Terrible customer service. Products used:Haven't arrived yet. Service Value Shipping Returns Quality Date of experience: September 26, 2024I purchased two of the Petite cotton crops one black, the other in Empire Gray. The Items I am referring to are *******, and *******. After the first wash the fabrics faded in color. I set them aside to donate them. I've been shopping at Ann Taylor since 1980 and must say that the quality of the fabrics they use to make clothing has deteriorated. Date of experience: July 17, 2024Ann Taylor has SOME nice pieces (lots of pieces are also clearly made crappy junk) but it is truly not worth dealing with everything else. Free shipping over $150 (?!). Return label fees are $7.95. Both of those are WAY, way behind the rest of the industry and is an easy push to shop elsewhere who offers the same type of items, if not better, with a much lower free shipping limit, better return policy, and better website. Their customer service is horrible...not even a little bit knowledgeable, and their website is constantly having problems. I have a strong feeling they will go out of business in the the near future. Service Value Shipping Returns Quality Date of experience: March 27, 2023I've been shopping at Ann Taylor for years. It has been one of my go-to shops. While they are expensive, the quality of the clothing is generally very good. However, there has been an issue with my last 4 or 5 orders. While the items appear as in stock and I am able to order, I later get an alert that some of the items I ordered are not in stock. Just my luck that it is usually the items I'm most looking forward to receiving. It even happened with outfits I ordered for my mom's funeral services. This is rather frustrating. I hope AT updates their records more frequently to ensure that customers can actually receive the items they order. Service Value Shipping Date of experience: January 23, 2023Sent back an item that didn't fit in a timely and in original package. Have proof that they received it and no response from them. Had to track it down and called them. Was told twice that refund would be credited to my account that day. Reported to BBB. Almost 50 days and they haven't responded to my return and still have my money. Something very fish! Don't order from them. I consider this stealing Tip for consumers:That they do not refund returns promptly or not at all Products used:None Date of experience: May 28, 2023I have bought a few sweaters and a cardigan over the past 2 years. I used to be able to keep Ann Taylor's clothing for a long time, but there was so much pilling after one season that I had to stop wearing them. For the prices they charge, the quality isn't there. Date of experience: January 21, 2024Ineptitude, incompetence- the worst online customer service I've ever experience. Don't walk, RUN away from the company. I ordered a tank nearly a month ago- I still haven't received it. It processed for nearly two weeks and then when it finally shipped- well, now it's lost in the system. What's worse, the customer service reps and THE SUPERVISORS were absolutely no help. O. They told me how experienced they are- how many years they've been doing this- and were wrong every time. Date of experience: July 11, 2023I ordered 8 items on 11/27/23. Most of these items were intended for wear at various holiday events. 3 items were delivered on 12/5/23. I called to inquire about remaining 5 items. Was told all items would be received by 12/7/23. This did not happen although 1 item had shipped and was somewhere in transit. I called again on 12/7/23 and explained that I needed the remaining 4 items for holiday events. Representative told me should would place a new order for the 4 items and would ship overnight at no cost to me. What arrived the next day was 2 items! Today, 12/9/23, it is too late for the remaining items so I called to cancel all remaining items. Was told I could not cancel them, even though they had not shipped yet! I protested and was told an "investigation" would occur and that someone would get back to me in 1-2 weeks! I requested to speak to a supervisor and was told a supervisor was not available! This is outrageous customer service and I will never shop at Ann Taylor again! Service Value Shipping Returns Quality Date of experience: December 9, 2023Ann Taylor quality has gone down over the past 10 years. Now the skirts feel like picnic table cloths. Everything is dry clean only. The shorts I washed shrank 5 sizes, changed in texture and wasn't colorfast. The only things for bigger busted women looks like bright frilly awnings. I was just in there and a lot of the seams were sewn crooked. I tried on a skirt that made me look like I had a giant hip on one side. In the store everything is full priced. I can't see paying nearly $200 for a top I can't even wash and needs an iron BADLY. Everything is jammed in so tight on the racks, wrinkles are awful. Don't shop there if you wash your own clothes, don't like wrinkles or if you want comfort. The weird poly material is horrible. Tip for consumers:Terrible quality Products used:Clothing Value Quality Date of experience: May 26, 2023I would like to take this moment to express my opinion of Ms. Ludora Keyes, sales assistant located in the Lakeside Shopping Mall, Metairie, LA. Ms. Keyes, on many occasions has aided in making my shopping experience a pleasure and worthwhile at the Ann Taylor Store. She has displayed expert knowledge and great customer care in the performance of her job. I will always shop Ann Taylor stores, along as there are dedicated employees like Ms. Keyes. Date of experience: July 4, 2022I physically went into a store and purchased a birthday present for my daughter. The store indicated they would ship it because it was not available online. I received notice on Sunday it was delivered but in fact it was not and on Tuesday I received notice of a credit and that the order had been cancelled. I called customer service and after 25 minutes they offered to re ship the item to be received today and that is what the order said. Today I received notice the order won't be received until Friday at best--after the birthday and after the person has left town for the holiday. I spoke to the store manager twice who indicated I should call customer service. I called customer service and asked to speak to a senior person and was told there is no such person. They offered to cancel the order again. Date of experience: November 23, 2022I ordered a dress on Ann Taylor online yesterday. The order confirmation stated my account would not be charged until the order shipped. My account was immediately charged, ok, that meant my order was shipped. This morning I receive an email stating they canceled the order, well they did not cancel the charge. Then I called them, the idiot on the phone LIED and said the account had not been charged, I am looking at the charge on line. Then I asked for a supervisor and am still on hold. Bottom line, this is fraud, they do not deserve your business. My last order and I took screen shots of my account and the emails from ANNTAYLOR. They should be sued into oblivion. Last order with this company, and their entire customer service department is staffed by people who barely speak english. Tip for consumers:Do not ever purchase anything from these over priced scam artists Products used:I purchased a dress online and was sent an email that they would not charge my account until the order shipped. They charged it immediately. I figured good, must have been shipped at order. Then this morning I receive an email that they canceled the order and I had not been charged. I screen shot the charge to my account. So I called customer service. That's where I met the most condescending Ebonic speaking female on earth who LIED to me and said my account was never charged while I am looking at the charge. I asked to speak to a supervisor and was put on hold. Never got the supervisor, reported Ann Taylor to my bank for fraud. This is wire fraud. These people are a disgrace, I will never order anything from them ever again. Service Value Shipping Date of experience: August 9, 2022I ordered several pieces of clothing and never received the package. When I called customer service I was told that it was not their issue. I finally tracked the package down as UPS had given it to the post office for delivery. One item of clothing was of poor quality and the other items were too large. I tried to return the items to a local store and was told they couldn't accept returns on an online order. I paid $8.95 to return it and I won't order anything in the future. It shouldn't be that difficult to spend money with a business. Service Value Shipping Returns Quality Date of experience: May 11, 2023Received two AnnTaylor items as a gift. One far too small. There are no Ann Taylor stores within 100 miles. Calling customer service, they are located in the Philippines. This process took me 90 minutes to complete. Anna in customer service gave me the wrong information several times. The shipping method is not satisfactory for a return nor is the return policy satisfactory. So many major retail outlets provide free shipping and free returns. This is the norm with prestigious stores like LOFT, Macy's, JCPenney‘s, Nordstrom, Costco, Eddie Bauer etc. At this point I'm just going to forget about the return, and give the item away. I got no satisfaction on the phone as the return shipping method is not available! CAUTION SHOPPING ON LINE WITH ANN TAYLOR! Service Value Shipping Returns Date of experience: December 27, 2021I very rarely take the time to complain publically about a customer service experience but this one is worthwhile. Ann Taylor and Loft are an embarrassment to the retail scene. Shopping is supposed to be fun and not push someone to the point of anger and frustration. This is where I am at. Their cc line personnel are absolutely brain dead. They act like robots and make very reliable and good customers feel like criminals by freezing their accounts for unjust reasons that they turn around and assure you are just. The wasted time that someone spends trying to purchase an item ruins the overall experience. Then to top it off, their sales associates can't do anything about it to make it right. No matter how good the sales are at this store, I may have reached the point that my money is better spent other places. This experience was painful and disappointing. I think I'm done with this business. Service Date of experience: September 19, 2016First of all there is no wish list. Every time I put an order in on line I get asked to fill out a questionaire. I always put that they need a wish list. Im sure I am not the only one. My biggest problem with Ann Taylor.com is returns. You have to pay to ship your returns back and it takes way too long to get your money back. One time i waited around 2 months. I stopped ordering from AnnTaylor.com for this reason. Date of experience: October 20, 2016I never received an order I placed with Ann Taylor online. My credit card was charged. Customer service was not available for days and days via Live Chat, e-mail, or by phone. I tried Live Chat several days in a row at different times of the day. Customer service never returned my e-mail inquiry about my order. Ann Taylor used to be more go to store for petites but I would not recommend them because shipping is a nightmare and there is no customer service. So sad! Date of experience: June 19, 2020Generally the clothes are well made. I hope ATs quality doesnt dip, as it sometimes does. I always look for chic clothes, elegant but with a bit of flare. Perfect for a professional. My recommendation to AT: maintain quality and workmanship. Dont slip. You were better 10 years ago. Date of experience: June 4, 2018I very rarely take the time to complain publicly about my experience but this one is worthwhile. I have ordered merchandise from anntaylor.com on many occasions and every time I have received an email confirming that my order was received and is being processed. However, on all occasions, several ( up to four) days later I have received additional emails indicating that some of the items on my order are no longer available and I will not be receiving them at all! How can this be happening? How can it be that when you purchase products online from anntaylor.com you don't know if you are actually going to get it? Date of experience: December 1, 2016Worse Ann Taylor store ever! Woodlands, Texas location. Managers fighting whole time I was there. Do you know how bad this look I ask both of them? One manager walk away and the other manager a black women who trust me shouldn't even be working there kept gong on complaining to me how the schedule was not right. I told here I was just there to order a dress for a 4th of July party. She had no intend to help me but calmed it must be nice not to work. This black women who needs to retire or something was dress like she was homeless and her appearance was very dirty, Not Ann Taylor best. Why would Ann Taylor hire such dirty people. The other manager a Mexican women wore close so tight could could see stuff that shouldn't be shown. Both women unprofessional and dress terrible. What is happening to this place. Will not shop there anymore. I received terrible service and left without ordering a dress. ANN TAYLOR has gone down hill fast! Done with Ann Taylor! Date of experience: May 16, 2017On Mother's Day I placed an order totalling over $600. A week later I was informed some items were no longer in stock and that the remaining items were being shipped. I was charged $422.53. I received someone else's order totaling $120.76. I have contact Ann Taylor on numerous occasions and no one contacts me back. I want my MONEY and do not recommend this business to others. Date of experience: June 12, 2020200$ billed, I returned the clothes, received no credit. Credit late fees charged to me. Three hours of phone calls, I neglected to make a copy of receipt that I put in with returned clothes. This company is a scam. I have avoided getting store credit cards for decades and got sucked in to this one. Huge regret. Date of experience: April 3, 2017I tried to order a sherpa jacket that was on clearance for $64.? I tried several times to place the order which would not go through due to website issues. Nobody was available on their live chat. When I reloaded the website the price had changed to $109.? With a banner that said an additional 50% would be taken off at checkout. Every page through the process contained the banner. I expected when I checked out an additional 50% would be deducted. It never deducted the 50% and I was charged $109.? For a non-returnable or exchangeable jacket. When I tried to discuss this with 3 different live chat agents I was told the coat was originally $259.00 so the $109.? Was 50% off. The $259 was crossed off in both scenarios. The words and the price $64.? And $109.? Were clearly written. Additional 50% off at checkout indicate an additional amount will be taken off, not that you are seeing the final amount. Each time I brought this fact up the chat magically disappeared. Really dishonest and deceptive practices! The picture is tonight's website. It shows a totally different price and a similar banner to what I saw. Date of experience: January 27, 2022I stopped shopping at Ann Taylor when they switched to synthetics instead of natural materials. However, the quality of their merchandise has improved over the last couple of years and it is nice that everything is machine washable although I still treasure all the silk dresses I purchased in the past. What I like most about Ann Taylor is that nearly all of their clothes are available in petite sizes. Date of experience: April 23, 2020I always enjoy the ease of online shopping and the quality of Ann Taylor apparel. They have amazing clothes for women of high quality and they always match well! Date of experience: October 19, 2020