Ordering from this site for a year now, the prices are great, the delivery is cheap and quick (only 3 days to Israel), and the customer service is amazing- helping me with some custom issues. Have no idea why the rating is so low, I anyway definitely recommend this site. Tip for consumers:Don’t hesitate contacting costumer service for they’re excellent. Products used:Baby clothing, toys and interior. Service Value Shipping Returns Quality Date of experience: January 21, 2021I ordered first time from this company and have to say I'm pretty impressed with customer service. Pair of Trainers I ordered were faulty but they were quickly exchanged within couple of days with no hassle at all. The second pair though is not good quality. My kid destroyed the front after 3 weeks in nursery. Would have expected much better quality for the money I paid. Products used:Shoes and wellies Service Value Shipping Returns Quality Date of experience: December 24, 2022I ordered 8 different pieces of clothing from AlexandAlexa. The website is extremely user friendly. The package was packed very carefully and arrived exactly on the day they estimated. Their tracking website was completely accurate and overall it was a great experience shopping with AlexandAlexa. I would highly recommend this site. Dublin. Ireland. Customer Date of experience: December 2, 2020I wish I had read reviews before placing an order. I ordered clothes for my son's birthday. Card was promptly charged, delivery date cam and went, spoke to CS and told that order had not been received! They requested proof payment had been made, duly sent my credit card statement showing this. Still no clothes, still no acceptance payment was made, next step calling credit card company to refund charge as in breach of their merchant service account terms and conditions. Date of experience: March 2, 2019I have ordered over $200.00 on my first order for my girls. It has now been 55 days and still have not received my package because it was shipped from China. This company refuses to refund my money. Do not do business with these scam artists. Date of experience: November 2, 2021Service and shipping are a disaster you have to read all fine print before shopping there and even so it said y to 10 business days it took 3 weeks it was after my holiday after I needed it they said it's still only 6 business days bec bla bla bla… terrible service arrived all crunched! If you have a choice DONT shop there! Tip for consumers:Read all fine lines Products used:None Service Value Shipping Returns Quality Date of experience: October 15, 2022As many people state here: i wish i read the reviews before placing the order. We ordered bathing suits to go on vacation over 10 days ago and nothing has arrived. Called them a few days after placing an order and was assured that my parcel will be delivered before i leave, even tho with a slight delay. Now, we are leaving tomorrow and customer service is telling me that nothing has been shipped so far. Obviously the order has been canceled, not sure how long it will take the refund to hit my account (if ever, based on the reviews here). The bottom line: going to the beach without bathing suits is unacceptable. Very very disappointed! Date of experience: August 21, 2019I recently bought a pair of shoes for my son and it was a size too big so I sent it back immediately to A&A. But then A&A said the box was 'damaged' and I could not return it. When it left my care, it was in perfect condition or the delivery guy wouldn't have taken it from me. I wrote in to A&A and all I got was 'it's your fault' in their reply. I asked to speak to a manager and got stone walled instead. I wish I could post the email thread online. How extremely disappointing. Other websites I've used have never been like this. I'll never shop on Alex and Alexa again and be sure to let everyone know the same. Date of experience: September 22, 2017I needed assistance with my order, so I had to contact customer service (mistake). We had to go back and forth for a few times to get my point across. In the end, I never managed to get my order dispatched. Throughout this painful process, I realised that the same company sell the same items with a significant difference in price depending on the market. So if you wish to send anything overseas apart from the extra shipping cost, you are looking at paying 1/3 over the price which I found to be a bit scammy. Service Value Shipping Date of experience: October 31, 2017I've purchased a few things from here now and found it to be really great. Shipping all the way to Australia, no problem arrives quicker than some Austrailian stores ( not difficult) quality always amazing so I'm really surprised at the negative reviews. That said I've never had to return anything so that could be where the issues lie? Wouid shoo here again and again so far Date of experience: September 18, 2019I wish I'd read all these reviews before placing my order. Two, yes TWO customer service representatives for all orders, no wonder it's a shambles. And one of them only speak Russian? Their Russian market in the U. K must be huge! Anyway, no further forward with an order from 3 weeks ago. Still waiting... watch this space! Date of experience: March 28, 2017Do not shop with these guys if you appreciate your sanity! Bunch of absolute charlatans. Returned an item over a month ago, still waiting for refund. Continually fobbed off via email and now having to go through the inconvenience of trying to get my money back via trading standards/credit card company. The worst shopping experience I've ever had. Date of experience: June 13, 2017Now been waiting ona top I purchased iver 2 weeks ago for a gift. Still no sight of this delivery. I have tried calling several times to be met with an answering machine with an apologetic messages saying their experiencing a high volume of calls. My patience has ran out with this company and will never shop with them again please be aware if considering a purchase save yourself the grief Date of experience: July 8, 2015There are numerous REAL reviews and complaints about this company on the Better Business Bureau website. The issues range from poor quality products, late shipping by as much as 2 months, to never receiving their purchases. I too have been victimized by Alex + Nova. Hopefully it will be resolved by PayPal. Bottom line, DO NOT BUY FROM THIS COMPANY! Tip for consumers:DO NOT BUY FROM THIS COMPANY Products used:I never received my purchase. Total rip-off. Service Value Shipping Returns Quality Date of experience: September 8, 2021Despite the fact my parcel was signed for by the company on 05/01/2017 I am still awaiting a refund. There is no satisfactory explanation given for this delay. Repeatedly state they are busy and goods nor received into warehouse. I have never encountered such dreadful customer service from an online company in the past and certainly will never use this company again Date of experience: January 21, 2017If I could leave no star, I would. Awful experience, while I was satisfied with the merchandise and time frame, I was hit with $72 custom duty that company never advertised (for their own benefit), speaking to them didn't do any good. Be careful, international scammers! Date of experience: February 10, 2015Update. I have the fantastic shoes. Wishing you the same luck. I am waiting for an exchange and after exchanged 28 emails between different people, I received some emails telling me my order is on its way but 3 different Customer Update Ref, 3 different order number and strangely only 1 track number which isn't recognised by Royal Mail. I really ask myself if AlexandAlexa has a hell of nerve and they give the same tracking number to everyone. What a pity! They were absolutely ok when I passed my first order, 3 days after the shoes were there exactly what I was expected but unfortunately too big. Incomprehensible behaviour! Date of experience: January 22, 2015Absolutely terrible customer service. Have been trying to return a few items from my order since April. They screwed up my return *3 times* and then refused to issue me a refund, even after I spoke to a manager. I spent *months* dealing with the post office and emailing/calling customer service. I have never had a similar issue with any other clothing retailer, domestic or international. The merchandise is cute, but fortunately it can be ordered from other sites. Whatever you do, do not order from Alex and Alexa unless you want hours of frustration! Date of experience: June 22, 2017Very pleasantly surprised and impressed! I was looking for an item for my son that I could not find anywhere else, all others were sold out! So, without researching too deep, I made the buy on AlesandAlexa. Afterwards, and reading the reviews, I was quite nervous. I emailed the company to let them know my concerns. I received a very polite reply almost immediately. The next day I received a notice that my package had shipped. Voila, 3 days after the order, it arrived! Perfect condition. My son will be thrilled and I am pleased at wonderful customer service from AlexandAlexa. Date of experience: November 20, 2014Have bought online from Alex and Alexa several times and have always been delighted with my purchases for my son. Only complaint is delivery can be a little slow! Date of experience: September 30, 2019I was a little uncertain about purchasing a gift through Alex and Alexa because of reading a number of negative reviews. However, they were incredibly quick at posting out my item, which was beautifully packaged. The price was very reasonable and the item I purchased was out of stock on other sites so I am very pleased with the overall service and would definitely shop with them again. Date of experience: December 22, 2014Ive had fantastic luck with this site. Ive bought from them twice. It takes a few days for the package to be "dispatched" but once sent it comes very quickly despite coming from england. I have always recieved my orders in complete (and always order many items at a time!). I have never tried to contact customer service (but then again never needed to) nor have i tried to return anything. Only good interactions. Date of experience: November 5, 2014Love Alex & Alexa! Quality is great, and price point is perfect. I have never had a Problem with returns or refunds. Date of experience: April 27, 2019I earlier submitted a negative review but was very pleased with how AlexandAlexa handled my issues. They contacted me to apologise snd the clothes were delivered in 2 days and the clothes were great! Date of experience: September 25, 2014Ordered my stuff on Thursday night and it got delivered Monday afternoon. Everything fit perfectly, will def be ordering again.. Date of experience: April 1, 2019