When u place an order, they decide the name of the guest for u, they'll just use the username u use in the app, not asking whether this is the name u want for the reservations, and after u find out about it, and realize the hotel won't let u in nor allow u to cancel, agoda will disrespect u in the worst possible ways. 1 hour waiting on phone call, same answers on their chat bot over and over, ignoring ur emails or giving u unrelated answers, and worst of all, not helping u solve the problem they created. Stay away if u love ur money. Service Value Shipping Returns Quality Date of experience: January 26, 2025Avoid using Agoda; their practices appear misleading and untrustworthy. I made a booking through them, which they confirmed. However, a few days later, they canceled, claiming the property informed them there was no contract between them (?). Despite this, Agoda continues to list the same accommodation but now at a 30% higher price. Date of experience: January 5, 2025I booked a two-night stay at a hotel in the Philippines. I look carefully at the total I was supposed to pay. I looked everywhere before committing to make sure there was no hidden fees. It clearly said total amount. Then agoda charge me a separate fee, almost as much as the hotel cost. I confirmed with the hotel on their booking sheet that this was a commission that a go to was giving themselves. Nowhere on my reservation doesn't say there's a extra fee or commission to be paid by me. Agoda should be upfront of your fees, and charge something afterwards, it's dishonest business practices. They are booking site like booking.com. They entice you with a cheaper than normal rate, but only because they plan to charge you separately for other fees. Don't ever think that the price they tell you you are going to pay is the final price. This is how they get you. No reply from customer service, but you can hardly expect them to answer for dishonest business practice. They'll keep going with it Service Value Shipping Returns Quality Date of experience: January 28, 2025Wow, I've been a long time member of Agoda and for the first time, saw what depths of fraud they would resort to, when cheating customers. Don't trust their so-called "PRICE MATCH GUARANTEE". I found my same hotel booking, details and dates with lower rates on KLOOK after booking on Agoda and submitted a claim (and believe me, Agoda made it so hard, it's obvious they want to inhibit honest customers from doing so). After providing all the details AND screenshots, they made all manner of lame, formulaic excuses that held no water to deny my claim. Outright frauds. Shame on you, Agoda! Date of experience: January 20, 2025I am sorry to say that I am another victim of Agoda. Their booking is horrible and you have to be very careful when booking anything with them. I booked a room at Orchid Inn and they booked me two rooms. So of course now they do not want to pay back the extra room they booked and they claim it is the hotels fault. Well I talked with the hotel and they told me they had not been contacted at all. They are just a bunch of rips off and scammers. Products used:Hotel Service Value Shipping Returns Quality Date of experience: December 14, 2024The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable. Tip for consumers:am writing to express my deep dissatisfaction with Agoda’s customer service. I have encountered significant issues that have not been addressed properly, and I feel ignored and unsupported as a customer. When problems arise, there is no proper contact with customer support to resolve them. It seems Agoda does not prioritize the needs of its customers. My attempts to address my issue have been met with silence and a lack of meaningful action, which has left me frustrated and disappointed. Products used:Booked a room Service Value Shipping Returns Quality Date of experience: January 1, 2025A big SCAM! I would not recommend this app for booking anything. I booked Houston on hop bus city tour. First there was some issues on website and was not taking my card, I tried Apple Pay debit card, credit card everything. I contacted my bank regarding this issue but the bank said everything was fine from bank side it was issue with website then tried 2-3 times but sent me a confirmation email that we are unable to book your tour. Then contacted one of the agent and told me to try again and then I was finally able to book it but when I tried previously one it says we are unable to book and later they confirmed it and charge me two times. So they gave me two duplicates booking. When I called them and email them it says we are unable to refund you but the policy said if you canceled before 24 hours I called and email them for cancellation but nobody helped me they said it was non refundable but while booking it, it clearly shows that booking dead refundable before 24 hours if you cancels it. I talked to 4-5 agents but nobody gave me my money back and charged my card two times. They charged me $260 and customer service was really bad, rude and impolite. I would not recommend this app Service Value Date of experience: January 4, 2025Not the first time this happened. We booked a hotel for 2 nights in Denver, CO and when we got there it was a straight up crack house. Feces, blood, meth heads, cop cars, you name it. Absolutely horrible. We left immediately and the front desk folks said no problem we'll give you a refund - they get this all the time. Anyone who's ever tried to find a last-minute hotel in Denver knows it's tough and it took hours to get to a better place, which cost us way more money. Then Agoda tried pulling every stunt in the book to deny us a refund. First they told me my name isn't even on the reservation so they can't talk to me (um what? The hotel had my name!) Now they are saying they need photos and videos of the place, as if we stayed long enough to video - what do you want, videos of the smells? Come on Agoda. This isn't the first time I've had problems with them for similar issues. I can't believe they still exist - hoping some agency or something will come in and shut them down. This is horribly predatory and putting people's safety and hygiene at risk. Tip for consumers:This isn't the first time Agoda has done this. They list whatever accommodation they can and take your money then refuse to refund it when it's not at all what you booked. Super dangerous Products used:None. Booked a hotel but it turned out to be a crack hotel so we ran away as fast as we could Service Value Returns Quality Date of experience: December 28, 2024The ad was saying cancel free. I made mistake in dates, and they refuse to cancel. They steal my money! Be so careful of them! SCAMMERS! Tip for consumers:DONT USE THEM Products used:nothing... Service Value Shipping Returns Quality Date of experience: December 5, 2024J'ai réservé et payé mon hôtel sur agoda et annuler la réservation par erreur dans la même minute. Au final j'étais débiter et avec aucune réservation, j'ai contacter le service client qui n'a pas été comprensive et n'a rien pu faire pour moi c décevant! Aucune solution a été proposée Date of experience: February 6, 2025This company lied to me and committed fraud. They hide behind fine print to justify stealing your money. Be glad you found the negative reviews before booking, spend a little more and book directly with the hotels. Service Value Shipping Returns Quality Date of experience: October 18, 2024Booked with this company, and when we turned up to our hotel, the hotel never had the booking, Tried calling AGODA couldn't get through to any one, emailed got no reply. Eventually they replied apologising and offered me a refund, in AGODACASH! I had to pay for the hotel again when i got there, AVOID AT ALL COSTS Tip for consumers:AVOID THEM AT ALL COSTS Products used:travel hotel Service Value Shipping Returns Quality Date of experience: November 14, 2024I couldn't get to my hotel due to natural disaster in the region I was staying. The hotel still charged me for the stay, even though I contacted them to inform of the flood, and sent all supporting documentation as soon as I got the information of the flood and the train company's cancellation SMS. Agoda does not provide any type of customer support even though I booked the hotel through them. The hotel ill-intendendly charged my card as soon as I contacted them informing of the situation. Nobody wants to refund my money or take responsability on the matter. Agoda tells me to call the hotel and vice-versa. I should be allowed a refund because it was a natural disaster, there was no transportation available in the region for me to arrive at the hotel. All transportation was halted due to the flood for 24h. There was no way I could reach the hotel. The only thing Agoda says is that the hotel has the final decision. The thing is that the hotel is already acting in bad faith. Agoda offers zero customer support, or any type of security for the customer. Customers don't need to book through Agoda if the company doesn't have the power to offer the customer any type of security. Especially hotels they include in their own network. I can just book straight with the hotel. Don't have to pay a fee for the middle man that does not help with anything, especially when you have all the grounds for a refund and all supporting evidence and documentation. In the end they just care about the money and not the customer. Tip for consumers:Yes don't use Agoda. They exempts themselves of any responsability or issues. Blame everything on the hotels. We shouldn't have to pay for them. We can book directly on the hotel's website. Most of the stays are not like advertise and they won't do anything to reallocate or help the customer. Products used:Hotel Giglio dell'Opera in Rome, Italy. Service Value Quality Date of experience: November 20, 2024Rispetto a Booking, l'app non ha la dark Mode. I prezzi generalmente sono gli stessi di Booking (e questo anche se si è membri vip Platinum, che equivale al livello 3 di Genius di Booking), ma a parità di prezzo è più difficile che venga inclusa la cancellazione gratuita. Solo in rari casi Agoda offre il miglior prezzo per una camera al confronto con altre OTA. Ah, i coupon a tempo che vengono offerti fanno salire un'ansia assurda, dato che durano un'ora e compaiono in continuazione i pop-up che mettono fretta affinché si prenoti prima della scadenza del coupon, e cioè entro un'ora. Ma la chicca è che quando si cerca una sistemazione sulla mappa, compaiono prima i risultati nella periferia della città selezionata e quindi occorre spostare la mappa al centro della città per vedere le altre sistemazioni! Date of experience: December 25, 2024Agoda là 1 t chc không có uy tín, ko bo v khách hàng nhng ngưi trc tip mang li li nhun cho h. Khi có s vic xy ra, tng đài x lý kém ci, chm tr, ko có đưc s h tr nào xác đáng. Tôi đt 2 phòng Panorama Nha Trang nhưng đn nơi thì bo v ko cho tôi đu xe, và đim lưu trú cũng ko sp xp đưc cho tôi đu ngay toà nhà mà ch tôi qua đa đim khác cách xa đn 300m. Chúng tôi có tr em và ngưi ln tui nên vic đi b xa qua li rt bt tin và nh hưng đn thi gian lưu trú ca chúng tôi. Tôi đã báo s vic đn cho Agoda ngay lúc đó và đã ko đt tho thun đưc vi ch nhà đ chúng tôi đu xe ngay ti toà nhà. Agoda gii quyt vòng vo, tôi tn thi gian rt nhiu đ liên h qua đin thoi và email. Ch nhà ha s hu min phí vì s bt tin đã gây ra cho chúng tôi. Nhưng ngày hôm sau ch nhà thay đi và h đ cho Agoda thu tin vì đt phòng nhưng không đn ch ko đ cp gì đn vic chúng tôi đã đn nhưng ko vào đu xe đ nhn phòng đưc. Agoda thì vòng vo bo là ch nhà nhn tin ch không phi Agoda nhn tin và gi cũng ko làm gì đưc.!? Vy tôi xin hi vai trò ca Agoda đây là gì? Làm sao tôi có th tin tưng khi xy ra vn đ nhưng mình không đưc bo v. Agoda làm lơ cho ch nhà thu tin đ chia li nhun. Agoda gets out of Vietnam! Date of experience: February 2, 2025I wish agoda bankcruptI booked my flight with agoda and doesnt get any refund from them. $#*!, memang anak babi