The local florist that they sent my order to never accepted the order...and they did not bother sending it to another florist. This was the 2nd time in a row they did this, and I did not find out until after the close of the "delivery time". I WILL NOT use them again! So dissatisfied! Date of experience: January 23, 2025It's very important that customers have recourse when their items are never delivered. I purchased a Christmas bouquet for my wife. As I was checking out, I saw suggestions for add-on items and decided to purchase one. It did not arrive with the bouquet and when I attempted to contact the company about it, the website has no way to do this. I sent an email and placed a review but have still not heard back from anyone. I guess I'm just out the additional $30 that was spent. Don't buy add-ons. But if you want to talk to someone when an order goes wrong, you may want to choose a different company entirely. Date of experience: December 18, 2024Very disappointed in the size and delivery of the gift for my daughter who had just given birth. I have used your website many times I've always been satisfied I'm a firm believer that you get what you pay for especially when dealing with a reputable company such as 1-800- flowers. This time, I paid over $80 for a plant so small it barely is bigger than the glass container. Also. The fed ex driver is seen on the ring camera carelessly tossing package with no regard for arrows on the box. Products used:Flowers Service Value Shipping Date of experience: December 8, 2024I have successfully used 1-800Flowers for several years, but this particular experience was not that good. I ordered the "Deluxe" arrangement below for my Aunt. I wanted her to have an exceptionally beautiful floral Christmas tree for the Holidays. She was thrilled with what she received, but the arrangement did not meet my expectations for a "Deluxe" presentation. It appears that when 1800 uses "local vendors", the vendors don't match the quality represented in the online photo. Date of experience: December 12, 2024I am writing to express my utter disappointment with the service I received from your company. My husband ordered flowers for early Valentine's Day delivery on February 13,2025, but the order never arrived, and we weren't contacted about any issues. After he reached out to your customer service, he was told the order would be "supplemented" and delivered on February 17,2025. What arrived, however, was nothing short of embarrassing. The bouquet, which was meant to feature tulips and irises, was a complete letdown. The tulips were small, wilted, and unopened. The irises were closed and not visible. It was clear that the flowers were of extremely poor quality and didn't even fill the giant vase that came with them. The $5 worth of flowers sent were not worth the amount of money paid. For entertainment purposes, the bouquet was placed on display in the front window, next to the 1-800-Flowers box, and the price was written on the box, where anyone walking by could see what a disappointing and overpriced product we received. This was not only embarrassing for your company but also incredibly frustrating for my husband. If you truly want to show someone you care, I strongly advise against ordering from this company. My husband spent his hard-earned money for a gesture that turned into a complete disaster. This has been a huge disappointment and a waste of money. I will be sharing this experience with others, and I hope you take this feedback seriously to avoid similar issues in the future. As you can see from my photographs of what I received and what they advertise...Maybe we need laws to protect buyers from these internet cheats. Good luck if you order from this company. Tip for consumers:I couldn't reach anyone to discuss what was delivered to me. I didn't want to disappoint and upset my husband. Products used:It was a Vday flower order. Service Value Shipping Returns Quality Date of experience: February 17, 2025Last month I ordered flowers for someone for Christmas. Received confirmation it was delivered, but the recipient never received. Redelivery was after Christmas, a total disappointment. Ordered flowers for a FUNERAL to be delivered this past Saturday. They were delivered after the funeral took place. Order clearly stated start time was 1pm. First CS agent couldn't determine if they were delivered or not when I called at 4pm. Second agent couldn't understand why I was so upset that the flowers were delivered 3 hours late. I am absolutely mortified that this has happened and livid that this is the second major delivery issue in less than a month. And all I got was a half hearted "we're sorry that happened," which is completely unacceptable. 1st option given: we will tell the family it's not your fault, but they can pick them up from the funeral home. 2nd option given: deliver to their home tomorrow. Oh, but wait, can't be delivered on a Sunday. And honestly, who would want a HUGE funeral arrangement in their home. Option 3: will try to find something similar. I do not want a funeral wreath delivered to someone's home. Asked for a full refund. Was offered a $15 savings pass for a $170 arrangement, then a partial refund. Demanded a full refund, which was provided. I'm appalled by the lack of accountability and the total disregard for timing and service. This situation is beyond frustrating and inexcusable. Date of experience: January 25, 2025I was excited to send this to my friend in sorrow. The picture was beautiful! However the arrangement I ordered and what was actually received was not as pictured at all. See photos of flowers directly out of the box. This is so deceiving. Not ok! Value Quality Date of experience: December 4, 2024I placed my order Wednesday to have delivered Thursday, Thursday comes and they never get delivered. They claim the florist didn't have the flowers, but never reached out to tell me. I had to reach out at 8:30pm. Then next day flowers STILL didn't get delivered. They claim someone tried but the recipients ring cameras would have picked it up and they didn't have anyone come. Now on day 3 still waiting. Horrible experience would NEVER order from here again. Products used:Flowers Service Value Shipping Quality Date of experience: December 7, 2024So I ordered a poinsettia for my Mom for Christmas good news she received it before Christmas and it is beautiful the bad news is it seems 1800 is advertising pricing that is way to low for the companies that they have contracted to fill them. So they make up excuses like no one answers the phone, the ordered was canceled and delivery was refused. They do this on items that are not profitable so they don't get in trouble for refusing to take the order. I spent 4 days playing games with their customer service. I was lucky enough to get one of their florists to call me and actually take care of my order. I feel terrible for their customer service people who are basically required to lie to string the customer along long enough until they find a florist willing to complete the order all the while making you and the person you are sending to completely crazy,extremely mad and generally just totally frustrated. I hate to even leave this review because I worry 1800 will take it out on their customer service people and the florists they use. I won't be using them ever again because the money I "saved" did not even come close to cover the time I spent. I have to remember to buy local even if it's states away. Tip for consumers:The plant received was beautiful the florist that did it was wonderful 1800 flowers is terrible Service Value Shipping Quality Date of experience: December 21, 2024Day of delivery we were notified order could not be sourced. Order switched without verifying we would accept substitute. Order missed del date, cancelled by us. Company tried to still charge delivery charge. Eventually waived the charge. Then delivered 5 (yes 5) days late. Product delivered in horrible condition... See attached picture Date of experience: November 12, 2024They got the address wrong twice and tried to blame my mother and went back and forth 3 times and they were rude and had to hang up on them twice. Despicable people and I just had major surgery. Date of experience: December 13, 2024I paid to get my item delivered on Tuesday and they delivered delivery, it the following day. Very disappointed. This inconvenient me a lot and my friend had to make changes to to facilitate the change Date of experience: November 18, 2024Sooo I placed my order on 11/7 for delivery on 11/8 per the website. Well needless to say that didn't happen here it is 11/12 and it's still not delivered apparently it's coming via FedEx between 4 and 6pm the recipient is a teacher and leaves at 330pm had I known it would be delivered by FedEx in the beginning I would have never ordered in the first place. Buyer beware. Service Value Shipping Quality Date of experience: November 12, 2024I ordered a funeral arrangement for a friend's mother's funeral. I ordered it two days prior to visitation and paid extra to have it delivered on the visitation date which was Sunday Dec. 1. I received a text message that my flowers had arrived at the funeral home but when I got there the flowers were nowhere to be found. I was hopeful the flowers would arrive by the second viewing, but sadly they didn't. I'm glad I was actually able to go to the visitation because otherwise I would never have known they didn't arrive. I called 1-800 Flowers.com on Tuesday Dec 3 asking for a refund of the $160 I had spent. The woman I spoke with encouraged me to accept a 50% refund and send the arrangement to the family. We had a very difficult time communicating as English was not her first language and she did not speak clearly and she had difficulty understanding me as well. This transaction should have taken 10 minutes at best. I was at work when I called thinking it would be a quick resolution to a problem. How wrong I was! This person struggled and struggled and asked me to hold more times than I can recall. When I asked for the name of the flower shop that would be handling my order, she refused to tell me. I felt I needed this information in the event the flowers didn't arrive as promised again. She suggested I go on the website to check on the progress of my order. What good is that?!? The previous tracking proclaimed my order as delivered when they never arrived. 50 minutes into the phone call, in exasperation I asked for her supervisor. The supervisor, whose English was MUCH better, and whose skill level was much higher did finally resolve my complaint. My call to 1-800 Flowers.com lasted 1 hour and 6 minutes. My flowers, which were to be delivered to the family the following day, actually arrived 2 days later. And the flowers did NOT look like a $160 arrangement. Perhaps more like a $40 arrangement. During my 1+hour call with the company, I received a message on my phone from another rep of 1-800 Flowers.com who could barely leave me a message because he was laughing hysterically. Talk about adding insult to injury! Tip for consumers:Do not use this site! Products used:Flowers Date of experience: December 3, 2024Ordered flowers for my grandmothers birthday. Received a phone call from someone saying they were with 1-800 Flowers and to call back about order. Called several times and only was able to get an automated recording that was attempting to sell things to me. Honestly thought I was being scammed. Finally was able to get into touch with someone later the day via chat and spent 45 minutes chatting with someone to learn they could not deliver the arrangement as they did not have the flowers. Very disappointed and not impressed with the lack of ability to call anyone back and speak with a live person to have the issue resolved. Will never use this service again. Tip for consumers:Poor customer service follow up. Products used:Floral arrangement ordered Date of experience: October 17, 2024The anniversary flowers I ordered for my wife never got delivered on the day specified. When I called the following day to see what happened, it took me almost an hour to speak with someone. The guy I spoke with offered a refund for (just the delivery fee) and offered to put in another order for delivery for the following day. Again, the flowers never got delivered. I called that Friday to request a refund (after almost another hour on the phone) they said they would credit my account. It's has been almost a month, and no refund/credit has been issued to my account. I called again today and spoke with someone in the billing department, that said the refund was issued and can take another 10 business days. I asked her if she could expedite the refund, and she said no that was policy. Ironically when they issued the partial refund (trying to keep my business and the flower delivery) it was credited to my account the following day. I will never do business with 1-800 Flowers again. If I could give them zero stars I would. Date of experience: October 29, 2024Ordered flowers 3 days before my mother's 80th birthday. They never showed up. When I called to complain they offered to send another option today. A day late but okay. I just got a delivery notice but no flowers. She has a ring camera and it captures everything. No attempt either day. Service Value Date of experience: October 18, 2024Order did not arrive on time, I asked to cancel and they said they could deliver elsewhere or the following day. I asked to deliver that day to my house or if not then the next day at her job by 3pm and they said that would be fine. Next day comes and 2:30pm still not delivered. I called to cancel and they did not want to cancel because "they have a delivery window until 5pm" but we had already discussed that she would not be at work pass 3pm. Flowers were completely different from what I chose. 1800Flowers originally didn't want to cancel and refund me but when I asked them to pull up the recording of my conversation with them they day prior then they refunded me. It was by far the worst experience! They even ended up delivering the flowers although I canceled and left them out in the rain because no one was home. Products used:Flowers Date of experience: October 2, 20241800 Flowers used to be a good company but their service has become so horrible, impersonal and undependable that I will NEVER use them again. Three of my last four orders have been messed up which makes the loved one I am sending flowers think I forgot about them... which makes me sad. For example, I ordered birthday flowers for my sister on 10/11 to be delivered on 10/16 for her 60th birthday. Despite 5 days notice, they shipped them from MD to southwest VA at 4:34PM on the delivery day for an arrival at 10:34PM... and then sent me a notice at 5PM saying it was delayed until 1:30PM the next day. AND THEN WHAT SHE GOT LOOKED NOTHING LIKE THE PICTURE OF WHAT I ORDERED (see attached pictures... disgraceful!). This company has become the Kmart of crappy flower service and quality and should suffer the same fate. Any company can have an error... but this has become their norm. And then... when I called customer service for a refund... they put me on hold for 45 minutes and then said they were too busy and to call back later! Horrible, unacceptable service in a time where Amazon delivers millions of different products every day with 99.999% accuracy and excellent customer service. 1800 Flowers is done... they need to go out of business! Tip for consumers:1800 Flowers used to be a good company but their service has become so horrible, impersonal and undependable that I will NEVER use them again. Three of my last four orders have been messed up which makes the loved one I am sending flowers think I forgot about them... which makes me sad. For example, I ordered birthday flowers for my sister on 10/11 to be delivered on 10/16 for her 60th birthday. Despite 5 days notice, they shipped them from MD to southwest VA at 4:34PM on the delivery day for Products used:Flowers Service Value Shipping Returns Quality Date of experience: October 17, 2024I am choosing to give no stars for the company. The choice to drop off flowers without ensuring if they got to the person is beyond me. I will not use this company anymore. Service Value Shipping Date of experience: October 15, 2024I ordered same delivery arrangement that never made it to the location on time. After 3 attempts to have it delivered, I cancelled my order. Very disappointed. Service Shipping Returns Date of experience: September 21, 2024Fabulous Fruit arrangement. Something more masculine than flowers, and the milk chocolate was delightful and highly appreciated - Giving healthy competition to those "Other Guys". Arrived on-time, exactly as described. Very pleased. Date of experience: June 23, 2017Although my ex-mother-in-law in Minnesota and I haven't seen each other in years and don't often talk on the phone, we remain close and always enjoy our conversations and correspondence. I wanted to send her a small token of appreciation for her friendship and kindness. Being in assisted living, she doesn't have much room. I sent her a small gardenia plant for her apartment that she could later share by having it planted on the grounds or potted to be placed in a common area. She was thrilled with it. One bloom had blossomed and there were many unopened buds, so she is looking forward to enjoying their beautiful fragrance for several weeks, at least. The plant was very affordable, even with shipping and delivery. I'm pleased with the quality of product and service and will definitely use 1-800-FLOWERS again. Date of experience: May 15, 2017Its a week later & there are still Lilly blooms that have yet to open. It has looked great since its arrival & my honey comments about how great they look every morning. Much nicer looking than just roses! Date of experience: February 21, 2017Customer service is top notch -- I found out that my mother was out of town for Mother's Day and called them up the day before to see if I could switch the order. I was able to switch the delivery date to the following week for no extra charge (even though I was using a discounted delivery rate for the holiday). Customer service representative was very friendly and accommodating. One caveat -- prices are a bit hefty, especially when compared to going direct to local florists. But they do deliver on what they promise and the flowers have always turned out great in my experience. Date of experience: May 11, 2010